www.verint.com Open in urlscan Pro
23.185.0.3  Public Scan

Form analysis
3 forms found in the DOM

Name: RC_23_CEC_RW_E23_The-Case-for-Open-CCaaS — POST

<form method="post" name="RC_23_CEC_RW_E23_The-Case-for-Open-CCaaS" id="form_RC_23_CEC_RW_E23_The-Case-for-Open-CCaaS" class="elq-form form conditional-phone form-resource form--resource form--two-col" data-gtm-vis-recent-on-screen92527738_337="323"
  data-gtm-vis-first-on-screen92527738_337="323" data-gtm-vis-total-visible-time92527738_337="100" data-gtm-vis-has-fired92527738_337="1">
  <div class="form__item form__item--full form__item--indicator display-block">
    <p>* indicates a required field</p>
  </div>
  <div class="form__item" data-field="C_FirstName">
    <label for="C_FirstName"> First Name <span>*</span>
    </label>
    <div class="form__input-wrap">
      <input type="text" name="C_FirstName" id="C_FirstName" placeholder="First Name" maxlength="35" value="" autocomplete="given-name" required="">
    </div>
  </div>
  <div class="form__item" data-field="C_LastName">
    <label for="C_LastName"> Last Name <span>*</span>
    </label>
    <div class="form__input-wrap">
      <input type="text" name="C_LastName" id="C_LastName" placeholder="Last Name" maxlength="35" value="" autocomplete="family-name" required="">
    </div>
  </div>
  <div class="form__item" data-field="C_Company">
    <label for="C_Company"> Company <span>*</span>
    </label>
    <div class="form__input-wrap">
      <input type="text" name="C_Company" id="C_Company" placeholder="Company" minlength="2" maxlength="50" value="" autocomplete="organization" required="">
    </div>
  </div>
  <div class="form__item" data-field="C_Title">
    <label for="C_Title"> Job Title <span>*</span>
    </label>
    <div class="form__input-wrap">
      <input type="text" name="C_Title" id="C_Title" placeholder="Job Title" minlength="3" maxlength="50" value="" autocomplete="organization-title" required="">
    </div>
  </div>
  <div class="form__item" data-field="C_Country">
    <label for="C_Country"> Country <span>*</span>
    </label>
    <div class="form__input-wrap">
      <select id="C_Country" name="C_Country" class="required" required="" style="color: rgba(0, 0, 0, 0.5);">
        <option value="">-Select-</option>
      </select>
      <svg class="form__select-arrow" aria-hidden="true">
        <use href="#down-arrow"></use>
      </svg>
    </div>
  </div>
  <div class="form__item" data-field="C_stateProv">
    <label for="C_stateProv"> State or Province <span>*</span>
    </label>
    <div class="form__input-wrap">
      <select id="C_stateProv" name="C_stateProv" class="required" required="" style="color: rgba(0, 0, 0, 0.5);">
        <option value="">-Select-</option>
      </select>
      <svg class="form__select-arrow" aria-hidden="true">
        <use href="#down-arrow"></use>
      </svg>
    </div>
  </div>
  <div class="form__item" data-field="C_EmailAddress">
    <label for="C_EmailAddress"> Business Email <span>*</span>
    </label>
    <div class="form__input-wrap">
      <input type="text" name="C_EmailAddress" id="C_EmailAddress" placeholder="Business Email" maxlength="50" value="" autocomplete="email" required="">
    </div>
  </div>
  <div class="form__item" data-field="C_BusPhone">
    <label for="C_BusPhone"> Business Phone <span>*</span>
    </label>
    <div class="form__input-wrap">
      <input type="text" name="C_BusPhone" id="C_BusPhone" placeholder="Business Phone" minlength="10" maxlength="35" value="" autocomplete="tel" required="">
    </div>
  </div>
  <div class="form__item form__item--full form__submit-wrap">
    <button type="submit" class="button form__submit" disabled="">
      <span class="toggle-block"> Submit </span>
      <span class="svg toggle-block hidden" aria-hidden="true">
        <svg viewBox="0 0 46 46" height="27" width="27">
          <path fill="#FFFFFF" d="M16 16h3.6l3.5 9.2 3.6-9.2H30l-5.8 14h-2.5L16 16Z"></path>
          <circle fill="transparent" cx="23" cy="23" r="21.5" stroke="#FFFFFF" stroke-width="3"></circle>
          <path fill="transparent" stroke="currentColor" stroke-width="6" d="M23 1.5a21.5 21.5 0 1 0 15.6 36.3" class="loader-spinner"></path>
        </svg>
      </span>
    </button>
  </div>
  <p class="form__item--full form__submission-message"></p>
  <div class="form__item form__item--full text-align-center">
    <a class="form__privacy-policy" href="https://www.verint.com/our-company/legal-documents/privacy-policy/?utm_campaign=EIS_AMER_23_CEC_EM_VRNT_GC-Track-3_02Aug&amp;utm_medium=email&amp;utm_source=Eloqua&amp;utm_content=EIS_AMER_23_CEC_EM_VRNT_GC-Track-3_4Oct_EML5" target="_blank" data-wpel-link="internal" rel="follow">Verint is committed to treat and protect your personal data in accordance with our Privacy Notice.</a>
  </div>
  <div class="form__item form__item--full form__item--recaptcha text-align-center">
    <p>This site is protected by reCAPTCHA and the Google <a href="https://policies.google.com/privacy" target="_blank" data-wpel-link="external" rel="external noopener noreferrer">Privacy Policy</a> and
      <a href="https://policies.google.com/terms" target="_blank" data-wpel-link="external" rel="external noopener noreferrer">Terms of Service</a> apply.</p>
  </div>
  <div class="position-absolute">
    <input type="hidden" name="ConsentSourceFormName" value="RC_23_CEC_RW_E23_The-Case-for-Open-CCaaS">
    <input type="hidden" name="HQCountry" value="">
    <input type="hidden" name="HQState" value="">
    <input type="hidden" name="DUNS" value="">
    <input type="hidden" name="db_annual_sales" value="">
    <input type="hidden" name="SIC_CODE" value="">
    <input type="hidden" name="SIC_DESCRIPTION" value="">
    <input type="hidden" name="db_employee_count" value="">
    <input type="hidden" name="VANITY_TITLE" value="">
  </div>
  <div class="position-absolute">
    <input type="hidden" name="db_stock_ticker" value="">
    <input type="hidden" name="db_web_site" value="">
    <input type="hidden" name="elqCustomerGUID" value="">
    <input type="hidden" name="elqCookieWrite" value="0">
    <input type="hidden" name="SFCampResponse" value="">
    <input type="hidden" name="SFCampID" value="701P4000001RlGtIAK">
    <input type="hidden" name="DataSource" value="">
    <input type="hidden" name="gclid" value="">
    <input type="hidden" name="UTMSource" value="Eloqua">
    <input type="hidden" name="UTMCampaign" value="EIS_AMER_23_CEC_EM_VRNT_GC-Track-3_02Aug">
    <input type="hidden" name="UTMMedium" value="email">
    <input type="hidden" name="UTMContent" value="EIS_AMER_23_CEC_EM_VRNT_GC-Track-3_4Oct_EML5">
    <input type="hidden" name="languageCode" value="en">
  </div>
  <div class="position-absolute">
    <input value="RC_23_CEC_RW_E23_The-Case-for-Open-CCaaS" type="hidden" name="elqFormName">
    <input value="423" name="elqSiteId" type="hidden">
    <input name="elqCampaignId" type="hidden">
    <input name="redirectURL" value="https://www.verint.com/resources/the-case-for-open-ccaas/content-thank-you?rid=126468&amp;fid=126467" type="hidden">
    <input value="126468" name="resource_post_id" type="hidden">
    <input value="126467" name="form_post_id" type="hidden">
    <input type="hidden" id="eloqua_form_submission" name="eloqua_form_submission" value="7d99191593"><input type="hidden" name="_wp_http_referer"
      value="/resources/the-case-for-open-ccaas/?c=701P4000001RlGtIAK&amp;utm_campaign=PANTHEON_STRIPPED&amp;utm_medium=PANTHEON_STRIPPED&amp;utm_source=PANTHEON_STRIPPED&amp;utm_content=PANTHEON_STRIPPED">
  </div>
</form>

GET https://www.verint.com

<form method="get" action="https://www.verint.com" class="search__form border flex">
  <label class="search__label" for="search-input--desktop"> Search </label>
  <input class="search__input js-trigger-search-results" type="text" value="" placeholder="What can we help you find?" name="s" id="search-input--desktop" aria-autocomplete="inline" aria-describedby="search-instructions" autocomplete="off"
    accesskey="s">
  <div class="visually-hidden" id="search-instructions" aria-hidden="true"> Begin typing to search, the field will be completed as you type. </div>
  <button class="unstyled-button position-relative search__submit" type="submit" aria-label="Submit search query.">
    <svg aria-hidden="true">
      <use href="#search"></use>
    </svg>
  </button>
</form>

GET https://www.verint.com

<form method="get" action="https://www.verint.com" class="search__form border flex">
  <label class="search__label" for="search-input--mobile"> Search </label>
  <input class="search__input js-trigger-search-results" type="text" value="" placeholder="What can we help you find?" name="s" id="search-input--mobile" aria-autocomplete="inline" aria-describedby="search-instructions" autocomplete="off"
    accesskey="s">
  <div class="visually-hidden" id="search-instructions" aria-hidden="true"> Begin typing to search, the field will be completed as you type. </div>
  <button class="unstyled-button position-relative search__submit" type="submit" aria-label="Submit search query.">
    <svg aria-hidden="true">
      <use href="#search"></use>
    </svg>
  </button>
</form>

Text Content

Skip to main content
 * Login (Verint Connect)
 * Support

Verint Logo Verint
Get a Demo
 * Products
   
   
    * PLATFORM
      
      * Platform Overview
      * CCaaS Approach
      * Verint Da Vinci™ AI
      * Open Engagement Data Hub
    * The 2023 State of Digital Customer Experience
      
   
   
    * CAPABILITIES
      
      * Forecasting and Scheduling WFM across all touchpoints
      * Quality and Compliance Enhance performance & reduce risk
      * Real-Time Assistance Automated guidance, right now
      * Channels and Routing Unify omnichannel experiences. Voice & digital
      * Analytics and Insights Speech, text & desktop analytics
      * Self-Service Digital engagement across channels
      * Knowledge Management Consistent & compliant answers
      * Voice of the Customer Cross-channel CX insights
      * Financial Compliance Trading and financial services compliance
      * Fraud and Security Solutions Improve bank security investigations

 * Solutions
   
   
    * I WANT TO...
      
      * Shift to One Workforce Increase CX capacity, flexibility, and agility
      * Improve My Service Quality Total quality across all customer touchpoints
      * Understand My Potential ROI Evaluate your potential ROI
      * Move to the Cloud Innovate faster and avoid IT hassles
      * Enjoy the Open CCaaS Advantage CX Automation with a Modern CCaaS
      * Improve My CX Reimagine your CX initiatives
   
   
    * MY INDUSTRY IS...
      
      * Banking
      * Insurance
      * Public Sector
      * Retail
      * Telecommunications
    * ROI Center Evaluate your potential ROI and lower your total cost of
      ownership
      Find Out Now
      

 * For Customers
   
   
    * FOR CUSTOMERS
      
      * Customer Commitment Resources to ensure customer success
      * Services and Support Professional, managed services and support
      * Verint Connect Customer portal & community
   
   
    * CASE STUDIES
      
      * Stanley Black & Decker Outdoor Modernizes Contact Center Operations with
        Verint Workforce Management in the Cloud
      * IAG delivers a frictionless and connected CX
      * Comerica ties digital banking improvements to customer satisfaction
      * View All
    * The 2023 State of Digital Customer Experience
      

 * Resources
   
   
    * SUCCESS STORIES
      
       * Volaris powers digital-first engagement at scale
       * Suncorp improves engagement with conversational UI
       * UnitedHealth Group Standardizes on Verint Knowledge Management
         Enterprise-Wide
      
      View All Success Stories
   
   
    * VERINT INSIGHTS
      
       * Blog
       * Analyst Reports
       * eBooks
       * Whitepapers
      
      View All Resources
   
   
    * EVENTS
      
       * AMER Events
       * EMEA Events
       * APAC Events
      
      View All Events
    * 2023 State of Digital Customer Experience Report
      

 * Partners
   
   
    * ABOUT OUR PARTNERS
      
      * Partner Overview
      * Become a Partner
      * Find a Partner
      * Verint Connect Partner portal & community
   
   
    * PARTNER CASE STUDIES
      
      * Five9 helps customers transform customer engagement
      * Group Elite facilitates change and modernization
      * Connex improves the call center, back office and branch
      * View All Case Studies
    * Why Partner with Verint
      
      Play Video Modal

 * Company
   
   
    * OUR COMPANY
      
      * Overview
      * News & Insights
      * Leadership
      * Investor Relations
      * Careers
      * Legal
      * Diversity and Inclusion
      * Corporate Governance
      * Partners
      * Corporate Responsibility
   
   
    * RECENT NEWS & PRESS
      
        
      * Start Thinking About the Rise of the Customer Experience Data Platform
        
      * Verint Wins Customer Experience/Customer Engagement ISV Connect Partner
        of the Year in 2023 Zoom Partner Awards Award Honors Verint for
        Excellence in Partner Sales
      * View more
    * Unlock new career possibilities at Verint
      Search Now
      

 * 

 * Login (Verint Connect)
 * Support

Get a Demo
Close
Webinar


THE HIDDEN COST OF GOOD ENOUGH: THE CASE FOR OPEN CCAAS

Legacy telephony-based CCaaS solutions promise a simple approach to manage your
contact center. But these solutions were built with a singular focus on handling
phone interactions, while capabilities around analytics, workforce management,
digital engagement were often bolted on as an afterthought. They will claim
these features are “good enough,” and include them in the CCaaS solution for
free or minimal cost. These low-cost alternatives can be tempting, but this
decision will cost you much more in the long run.



Watch this webinar to learn exactly how Verint Platform differs from these
legacy systems and provides far more ROI through Open CCaaS.




SPEAKER



Kelly Koelliker
Sr. Director, Content Marketing, Verint


WATCH NOW

* indicates a required field

First Name *

Last Name *

Company *

Job Title *

Country *
-Select-
State or Province *
-Select-
Business Email *

Business Phone *

Submit



Verint is committed to treat and protect your personal data in accordance with
our Privacy Notice.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of
Service apply.






THANK YOU

The resource you requested is on the way, The Hidden Cost of Good Enough: The
Case for Open CCaaS. Keep an eye on your inbox! We are sending a link to the
asset to your business email address provided on the previous page.

In the meantime, check out additional resources to see how Verint helps the
world’s most iconic brands build enduring customer relationships by connecting,
work, data and experiences efficiently.




COMPANY

 * Company Overview
 * News & Insights
 * Investor Relations
 * Resource Center
 * Careers
 * Contact
 * Global Locations


LEGAL

 * Legal Overview
 * Terms of Service
 * Privacy Notice
 * Cookie Notice
 * UK Modern Slavery Act Compliance
 * Intellectual Property
 * Digital Accessibility Conformance
   
 * Cookies Settings
   

Verint Logo Verint Verint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747

1 (800) 483-7468 All Rights Reserved 2023
 * 
 * 
 * 
 * 


SEARCH MODAL


SEARCH

Search
Begin typing to search, the field will be completed as you type.





SEARCH MODAL


SEARCH

Search
Begin typing to search, the field will be completed as you type.





VIDEO MODAL

Download Audio Transcript Watch the audio description version of this video
Watch the standard version of this video






COOKIES

We use cookies to personalise content and to analyse web traffic to our
website.Click here for our Cookie Notice
Reject All Accept All