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Arcot
 1. Broadcom Service Status
 2. Arcot


ELEVATED FAILURE RATE FOR EMV3DS CHALLENGED TRANSACTIONS


Resolved
Resolved

Arcot confirms that the elevated rate in challenge transaction failures observed
earlier now stands resolved. Internal teams were able to take necessary actions
to restore challenge transaction health and with this update we confirm that the
incident stands resolved. If you have any questions regarding this Service
Advisory, please contact Broadcom Support here "https://support.broadcom.com"

08:35 UTC - 18 June 2024
Monitoring

Arcot confirms that internal teams were able to restore the service and that we
no longer notice higher than usual transaction failures for challenge
transactions.

Impact: Cardholder transactions continue to get processed without any issues.

Arcot continues to stay focused on transaction health monitoring and shall get
back to you with the next update by 07:55 HRS GMT.

07:40 UTC - 18 June 2024
Investigating

Arcot monitoring has detected an elevated rate of challenge transaction
failures. Our internal teams are engaged at this point who are investigating and
also working on service recovery on priority.

Impact: Transactions that do not require a challenge step (frictionless) will
not be impacted. The cardholder may experience increased latency while being
challenged causing the cardholder to abandon the purchase or an error in the
challenge window will be presented If 'Attempts' processing is not available for
this transaction, it is likely that the cardholder may be have been prompted for
another payment method.

We shall get back to you with the next update by 07:55 HRS GMT.

07:27 UTC - 18 June 2024
Began at:

07:27 UTC - 18 June 2024

Affected components
 * Arcot
    * Arcot for Issuers (AfI)
       * Secure4
       * Secure7
       * SecureT

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