www.conference-board.org Open in urlscan Pro
20.97.155.25 Public Scan

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Submitted URL:
https://info.conference-board.org/MjI1LVdCWi0wMjUAAAGPTqh23eJFpVkE4-YKjEoINpqIqDl_xX7xT1-6-6mklxWx5RxXdSWY3IL37S6xrqAd_CfXudQ=
Effective URL:
https://www.conference-board.org/events/CX?mkt_tok=MjI1LVdCWi0wMjUAAAGPTqh23X2ZiOdwpEr1V7D_UVVCcjhsgLhlKYoMKMWrGF4XPJNrU5s-LUWL5h...
Submission: On November 08 via manual (November 8th 2023, 5:44:35 pm UTC) from US — Scanned from DE

Form analysis
7 forms found in the DOM

<form class="gsc-search-box gsc-search-box-tools" accept-charset="utf-8">
  <table cellspacing="0" cellpadding="0" role="presentation" class="gsc-search-box">
    <tbody>
      <tr>
        <td class="gsc-input">
          <div class="gsc-input-box" id="gsc-iw-id1">
            <table cellspacing="0" cellpadding="0" role="presentation" id="gs_id50" class="gstl_50 gsc-input" style="width: 100%; padding: 0px;">
              <tbody>
                <tr>
                  <td id="gs_tti50" class="gsib_a"><input autocomplete="off" type="text" size="10" class="gsc-input" name="search" title="search" aria-label="search" id="gsc-i-id1" dir="ltr" spellcheck="false"
                      style="width: 100%; padding: 0px; border: none; margin: 0px; height: auto; background: url(&quot;https://www.google.com/cse/static/images/1x/en/branding.png&quot;) left center no-repeat rgb(255, 255, 255); outline: none;"></td>
                  <td class="gsib_b">
                    <div class="gsst_b" id="gs_st50" dir="ltr">
                      <a class="gsst_a" href="javascript:void(0)" title="Clear search box" role="button" data-feathr-click-track="true" data-feathr-link-aids="[&quot;5c93db898e0fad126815e024&quot;]" style="display: none;"><span class="gscb_a" id="gs_cb50" aria-hidden="true">×</span></a>
                    </div>
                  </td>
                </tr>
              </tbody>
            </table>
          </div>
        </td>
        <td class="gsc-search-button"><button class="gsc-search-button gsc-search-button-v2"><svg width="13" height="13" viewBox="0 0 13 13">
              <title>search</title>
              <path
                d="m4.8495 7.8226c0.82666 0 1.5262-0.29146 2.0985-0.87438 0.57232-0.58292 0.86378-1.2877 0.87438-2.1144 0.010599-0.82666-0.28086-1.5262-0.87438-2.0985-0.59352-0.57232-1.293-0.86378-2.0985-0.87438-0.8055-0.010599-1.5103 0.28086-2.1144 0.87438-0.60414 0.59352-0.8956 1.293-0.87438 2.0985 0.021197 0.8055 0.31266 1.5103 0.87438 2.1144 0.56172 0.60414 1.2665 0.8956 2.1144 0.87438zm4.4695 0.2115 3.681 3.6819-1.259 1.284-3.6817-3.7 0.0019784-0.69479-0.090043-0.098846c-0.87973 0.76087-1.92 1.1413-3.1207 1.1413-1.3553 0-2.5025-0.46363-3.4417-1.3909s-1.4088-2.0686-1.4088-3.4239c0-1.3553 0.4696-2.4966 1.4088-3.4239 0.9392-0.92727 2.0864-1.3969 3.4417-1.4088 1.3553-0.011889 2.4906 0.45771 3.406 1.4088 0.9154 0.95107 1.379 2.0924 1.3909 3.4239 0 1.2126-0.38043 2.2588-1.1413 3.1385l0.098834 0.090049z">
              </path>
            </svg></button></td>
        <td class="gsc-clear-button">
          <div class="gsc-clear-button" title="clear results">&nbsp;</div>
        </td>
      </tr>
    </tbody>
  </table>
</form>

<form class="gsc-search-box gsc-search-box-tools" accept-charset="utf-8">
  <table cellspacing="0" cellpadding="0" role="presentation" class="gsc-search-box">
    <tbody>
      <tr>
        <td class="gsc-input">
          <div class="gsc-input-box" id="gsc-iw-id2">
            <table cellspacing="0" cellpadding="0" role="presentation" id="gs_id51" class="gstl_51 gsc-input" style="width: 100%; padding: 0px;">
              <tbody>
                <tr>
                  <td id="gs_tti51" class="gsib_a"><input autocomplete="off" type="text" size="10" class="gsc-input" name="search" title="search" aria-label="search" id="gsc-i-id2" dir="ltr" spellcheck="false"
                      style="width: 100%; padding: 0px; border: none; margin: 0px; height: auto; background: url(&quot;https://www.google.com/cse/static/images/1x/en/branding.png&quot;) left center no-repeat rgb(255, 255, 255); outline: none;"></td>
                  <td class="gsib_b">
                    <div class="gsst_b" id="gs_st51" dir="ltr">
                      <a class="gsst_a" href="javascript:void(0)" title="Clear search box" role="button" data-feathr-click-track="true" data-feathr-link-aids="[&quot;5c93db898e0fad126815e024&quot;]" style="display: none;"><span class="gscb_a" id="gs_cb51" aria-hidden="true">×</span></a>
                    </div>
                  </td>
                </tr>
              </tbody>
            </table>
          </div>
        </td>
        <td class="gsc-search-button"><button class="gsc-search-button gsc-search-button-v2"><svg width="13" height="13" viewBox="0 0 13 13">
              <title>search</title>
              <path
                d="m4.8495 7.8226c0.82666 0 1.5262-0.29146 2.0985-0.87438 0.57232-0.58292 0.86378-1.2877 0.87438-2.1144 0.010599-0.82666-0.28086-1.5262-0.87438-2.0985-0.59352-0.57232-1.293-0.86378-2.0985-0.87438-0.8055-0.010599-1.5103 0.28086-2.1144 0.87438-0.60414 0.59352-0.8956 1.293-0.87438 2.0985 0.021197 0.8055 0.31266 1.5103 0.87438 2.1144 0.56172 0.60414 1.2665 0.8956 2.1144 0.87438zm4.4695 0.2115 3.681 3.6819-1.259 1.284-3.6817-3.7 0.0019784-0.69479-0.090043-0.098846c-0.87973 0.76087-1.92 1.1413-3.1207 1.1413-1.3553 0-2.5025-0.46363-3.4417-1.3909s-1.4088-2.0686-1.4088-3.4239c0-1.3553 0.4696-2.4966 1.4088-3.4239 0.9392-0.92727 2.0864-1.3969 3.4417-1.4088 1.3553-0.011889 2.4906 0.45771 3.406 1.4088 0.9154 0.95107 1.379 2.0924 1.3909 3.4239 0 1.2126-0.38043 2.2588-1.1413 3.1385l0.098834 0.090049z">
              </path>
            </svg></button></td>
        <td class="gsc-clear-button">
          <div class="gsc-clear-button" title="clear results">&nbsp;</div>
        </td>
      </tr>
    </tbody>
  </table>
</form>

Name: sign — POST /signin/signincontroller.cfm

<form name="sign" action="/signin/signincontroller.cfm" method="post" class="form-horizontal sign bv-form" role="form" novalidate="novalidate"><button type="submit" class="bv-hidden-submit" style="display: none; width: 0px; height: 0px;"></button>
  <div id="loginInput Login">
    <div class="form-group required has-feedback">
      <div class="col-lg-12 ">
        <label for="email">Email</label>
        <input type="text" class="form-control" placeholder="Enter Business Email Address" name="username" id="username" value="" data-bv-field="username"><i class="form-control-feedback" data-bv-icon-for="username" style="display: none;"></i>
        <small class="help-block" data-bv-validator="callback" data-bv-for="username" data-bv-result="NOT_VALIDATED" style="display: none;">The username should be valid and cannot be empty</small>
      </div>
    </div>
    <div class="form-group required has-feedback">
      <div class="col-lg-12">
        <label for="email">Password</label>
        <input type="password" class="form-control" placeholder="Enter Password" name="password" id="password" value="" data-bv-field="password"><i class="form-control-feedback" data-bv-icon-for="password" style="display: none;"></i>
        <small class="help-block" data-bv-validator="notEmpty" data-bv-for="password" data-bv-result="NOT_VALIDATED" style="display: none;">The password is required and cannot be empty</small>
      </div>
    </div>
  </div>
  <div class="memberCheck">
    <a href="/membership/check-membership/" data-feathr-click-track="true" data-feathr-link-aids="[&quot;5c93db898e0fad126815e024&quot;]">Check if You're a Member</a>
  </div>
  <div class="caFp">
    <a href="/signin/?action=signup" data-feathr-click-track="true" data-feathr-link-aids="[&quot;5c93db898e0fad126815e024&quot;]"> Create Account 
                                            <img src="/assets/newLayout/images/banner-blue-arrow-right.png" height="15" alt="">
                                        </a>
  </div>
  <div class="caFp">
    <a href="/signin/forgotpassword.cfm?reflink=https://www.conference-board.org/events/CX" data-feathr-click-track="true" data-feathr-link-aids="[&quot;5c93db898e0fad126815e024&quot;]">Forgot Your Password? 
                                            <img src="/assets/newLayout/images/banner-blue-arrow-right.png" height="15" alt="">
                                        </a>
  </div>
  <div class="">
    <input type="hidden" id="pagePathInfo" name="pathInfo" value="https://www.conference-board.org/events/CX">
    <button type="submit" name="login_submit" class="btn btn-primary sigInB">Sign In</button>
  </div>
  <div class="clearfix"></div>
  <div class="form-group Login">
    <div class="col-lg-12 ">
      <div class="checkbox keepSigin">
        <label>
          <input type="checkbox" name="remember" value="true" id="remember">
          <p class="lheight16px">Keep My Computer Signed In</p>
        </label>
      </div>
    </div>
  </div>
</form>

Name: contentHubForm — POST

<form id="contentHubForm" name="contentHubForm" action="" method="post">
  <input type="hidden" id="contentHubPubId" name="contentHubPubId" value="">
</form>

Name: confContentHubForm — POST

<form id="confContentHubForm" name="confContentHubForm" action="" method="post">
  <input type="hidden" id="contentHubConfId" name="contentHubConfId" value="">
  <input type="hidden" id="contentHubConfType" name="contentHubConfType" value="">
</form>

<form id="mktoForm_3670" novalidate="novalidate" class="mktoForm mktoHasWidth mktoLayoutLeft" style="font-family: inherit; font-size: 13px; color: rgb(51, 51, 51); width: 1321px;">
  <style type="text/css"></style>
  <div class="mktoFormRow">
    <div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 5px;">
      <div class="mktoOffset" style="width: 5px;"></div>
      <div class="mktoFieldWrap"><label for="FirstName" id="LblFirstName" class="mktoLabel mktoHasWidth" style="width: 5px;">
          <div class="mktoAsterix">*</div>
        </label>
        <div class="mktoGutter mktoHasWidth" style="width: 5px;"></div><input id="FirstName" name="FirstName" placeholder="First Name" maxlength="255" aria-labelledby="LblFirstName InstructFirstName" type="text"
          class="mktoField mktoTextField mktoHasWidth" style="width: 149px;"><span id="InstructFirstName" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 5px;">
      <div class="mktoOffset" style="width: 5px;"></div>
      <div class="mktoFieldWrap"><label for="LastName" id="LblLastName" class="mktoLabel mktoHasWidth" style="width: 5px;">
          <div class="mktoAsterix">*</div>
        </label>
        <div class="mktoGutter mktoHasWidth" style="width: 5px;"></div><input id="LastName" name="LastName" placeholder="Last Name" maxlength="255" aria-labelledby="LblLastName InstructLastName" type="text"
          class="mktoField mktoTextField mktoHasWidth" style="width: 150px;"><span id="InstructLastName" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 5px;">
      <div class="mktoOffset" style="width: 5px;"></div>
      <div class="mktoFieldWrap"><label for="Title" id="LblTitle" class="mktoLabel mktoHasWidth" style="width: 5px;">
          <div class="mktoAsterix">*</div>
        </label>
        <div class="mktoGutter mktoHasWidth" style="width: 5px;"></div><input id="Title" name="Title" placeholder="Job Title" maxlength="255" aria-labelledby="LblTitle InstructTitle" type="text" class="mktoField mktoTextField mktoHasWidth"
          style="width: 150px;"><span id="InstructTitle" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 5px;">
      <div class="mktoOffset" style="width: 5px;"></div>
      <div class="mktoFieldWrap"><label for="Company" id="LblCompany" class="mktoLabel mktoHasWidth" style="width: 5px;">
          <div class="mktoAsterix">*</div>
        </label>
        <div class="mktoGutter mktoHasWidth" style="width: 5px;"></div><input id="Company" name="Company" placeholder="Company Name" maxlength="255" aria-labelledby="LblCompany InstructCompany" type="text" class="mktoField mktoTextField mktoHasWidth"
          style="width: 155px;"><span id="InstructCompany" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 5px;">
      <div class="mktoOffset" style="width: 5px;"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="Email" id="LblEmail" class="mktoLabel mktoHasWidth" style="width: 5px;">
          <div class="mktoAsterix">*</div>
        </label>
        <div class="mktoGutter mktoHasWidth" style="width: 5px;"></div><input id="Email" name="Email" placeholder="Work Email" maxlength="255" aria-labelledby="LblEmail InstructEmail" type="email"
          class="mktoField mktoEmailField mktoHasWidth mktoRequired" aria-required="true" style="width: 150px;"><span id="InstructEmail" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 5px;">
      <div class="mktoOffset" style="width: 5px;"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="Country" id="LblCountry" class="mktoLabel mktoHasWidth" style="width: 5px;">
          <div class="mktoAsterix">*</div>
        </label>
        <div class="mktoGutter mktoHasWidth" style="width: 5px;"></div><select id="Country" name="Country" title="Country" aria-labelledby="LblCountry InstructCountry" class="mktoField mktoHasWidth mktoRequired" aria-required="true"
          style="width: 160px;">
          <option value="">Country</option>
          <option value="United States">United States</option>
          <option value="Afghanistan">Afghanistan</option>
          <option value="Aland Islands">Aland Islands</option>
          <option value="Albania">Albania</option>
          <option value="Algeria">Algeria</option>
          <option value="American Samoa">American Samoa</option>
          <option value="Andorra">Andorra</option>
          <option value="Angola">Angola</option>
          <option value="Anguilla">Anguilla</option>
          <option value="Antarctica">Antarctica</option>
          <option value="Antigua and Barbuda">Antigua and Barbuda</option>
          <option value="Argentina">Argentina</option>
          <option value="Armenia">Armenia</option>
          <option value="Aruba">Aruba</option>
          <option value="Australia">Australia</option>
          <option value="Austria">Austria</option>
          <option value="Azerbaijan">Azerbaijan</option>
          <option value="Bahamas">Bahamas</option>
          <option value="Bahrain">Bahrain</option>
          <option value="Bangladesh">Bangladesh</option>
          <option value="Barbados">Barbados</option>
          <option value="Belarus">Belarus</option>
          <option value="Belgium">Belgium</option>
          <option value="Belize">Belize</option>
          <option value="Benin">Benin</option>
          <option value="Bermuda">Bermuda</option>
          <option value="Bhutan">Bhutan</option>
          <option value="Bolivia">Bolivia, Plurinational State of</option>
          <option value="Bonaire Sint Eustatius and Saba">Bonaire, Sint Eustatius and Saba</option>
          <option value="Bosnia and Herzegovina">Bosnia and Herzegovina</option>
          <option value="Botswana">Botswana</option>
          <option value="Bouvet Island">Bouvet Island</option>
          <option value="Brazil">Brazil</option>
          <option value="British Indian Ocean Territory">British Indian Ocean Territory</option>
          <option value="Brunei">Brunei</option>
          <option value="Bulgaria">Bulgaria</option>
          <option value="Burkina Faso">Burkina Faso</option>
          <option value="Burundi">Burundi</option>
          <option value="Cambodia">Cambodia</option>
          <option value="Cameroon">Cameroon</option>
          <option value="Canada">Canada</option>
          <option value="Cape Verde">Cape Verde</option>
          <option value="Cayman Islands">Cayman Islands</option>
          <option value="Central African Republic">Central African Republic</option>
          <option value="Chad">Chad</option>
          <option value="Chile">Chile</option>
          <option value="China">China</option>
          <option value="Christmas Island">Christmas Island</option>
          <option value="Cocos (Keeling) Islands">Cocos (Keeling) Islands</option>
          <option value="Colombia">Colombia</option>
          <option value="Comoros">Comoros</option>
          <option value="Democratic Republic of the Congo">Congo, Democratic Republic of</option>
          <option value="Congo">Congo</option>
          <option value="Cook Islands">Cook Islands</option>
          <option value="Costa Rica">Costa Rica</option>
          <option value="Cote d'Ivoire">Côte d'Ivoire</option>
          <option value="Croatia">Croatia</option>
          <option value="Cuba">Cuba</option>
          <option value="Curacao">Curaçao</option>
          <option value="Cyprus">Cyprus</option>
          <option value="Czech Republic">Czech Republic</option>
          <option value="Denmark">Denmark</option>
          <option value="Djibouti">Djibouti</option>
          <option value="Dominica">Dominica</option>
          <option value="Dominican Republic">Dominican Republic</option>
          <option value="Ecuador">Ecuador</option>
          <option value="Egypt">Egypt</option>
          <option value="El Salvador">El Salvador</option>
          <option value="Equatorial Guinea">Equatorial Guinea</option>
          <option value="Eritrea">Eritrea</option>
          <option value="Estonia">Estonia</option>
          <option value="Ethiopia">Ethiopia</option>
          <option value="Falkland Islands (Malvinas)">Falkland Islands (Malvinas)</option>
          <option value="Faroe Islands">Faroe Islands</option>
          <option value="Fiji">Fiji</option>
          <option value="Finland">Finland</option>
          <option value="France">France</option>
          <option value="French Guiana">French Guiana</option>
          <option value="French Polynesia">French Polynesia</option>
          <option value="French Southern Territories">French Southern Territories</option>
          <option value="Gabon">Gabon</option>
          <option value="Gambia">Gambia</option>
          <option value="Georgia">Georgia</option>
          <option value="Germany">Germany</option>
          <option value="Ghana">Ghana</option>
          <option value="Gibraltar">Gibraltar</option>
          <option value="Greece">Greece</option>
          <option value="Greenland">Greenland</option>
          <option value="Grenada">Grenada</option>
          <option value="Guadeloupe">Guadeloupe</option>
          <option value="Guam">Guam</option>
          <option value="Guatemala">Guatemala</option>
          <option value="Guernsey">Guernsey</option>
          <option value="Guinea-Bissau">Guinea-Bissau</option>
          <option value="Guinea">Guinea</option>
          <option value="Guyana">Guyana</option>
          <option value="Haiti">Haiti</option>
          <option value="Heard Island and McDonald Islands">Heard Island and McDonald Islands</option>
          <option value="Holy See">Holy See (Vatican City State)</option>
          <option value="Honduras">Honduras</option>
          <option value="Hong Kong">Hong Kong</option>
          <option value="Hungary">Hungary</option>
          <option value="Iceland">Iceland</option>
          <option value="India">India</option>
          <option value="Indonesia">Indonesia</option>
          <option value="Iran">Iran, Islamic Republic of</option>
          <option value="Iraq">Iraq</option>
          <option value="Ireland">Ireland</option>
          <option value="Isle of Man">Isle of Man</option>
          <option value="Israel">Israel</option>
          <option value="Italy">Italy</option>
          <option value="Jamaica">Jamaica</option>
          <option value="Japan">Japan</option>
          <option value="Jersey">Jersey</option>
          <option value="Jordan">Jordan</option>
          <option value="Kazakhstan">Kazakhstan</option>
          <option value="Kenya">Kenya</option>
          <option value="Kiribati">Kiribati</option>
          <option value="North Korea">Korea, Democratic People's Republic of</option>
          <option value="South Korea">Korea, Republic of</option>
          <option value="Kuwait">Kuwait</option>
          <option value="Kyrgyzstan">Kyrgyzstan</option>
          <option value="Laos">Lao People's Democratic Republic</option>
          <option value="Latvia">Latvia</option>
          <option value="Lebanon">Lebanon</option>
          <option value="Lesotho">Lesotho</option>
          <option value="Liberia">Liberia</option>
          <option value="Libya">Libya</option>
          <option value="Liechtenstein">Liechtenstein</option>
          <option value="Lithuania">Lithuania</option>
          <option value="Luxembourg">Luxembourg</option>
          <option value="Macao">Macao</option>
          <option value="Macedonia">Macedonia, Republic of</option>
          <option value="Madagascar">Madagascar</option>
          <option value="Malawi">Malawi</option>
          <option value="Malaysia">Malaysia</option>
          <option value="Maldives">Maldives, Republic of</option>
          <option value="Mali">Mali</option>
          <option value="Malta">Malta</option>
          <option value="Marshall Islands">Marshall Islands, Republic of</option>
          <option value="Martinique">Martinique</option>
          <option value="Mauritania">Mauritania</option>
          <option value="Mauritius">Mauritius</option>
          <option value="Mayotte">Mayotte</option>
          <option value="Mexico">Mexico</option>
          <option value="Micronesia">Micronesia, Federated States of</option>
          <option value="Moldova">Moldova, Republic of</option>
          <option value="Monaco">Monaco</option>
          <option value="Mongolia">Mongolia</option>
          <option value="Montenegro">Montenegro</option>
          <option value="Montserrat">Montserrat</option>
          <option value="Morocco">Morocco</option>
          <option value="Mozambique">Mozambique</option>
          <option value="Myanmar">Myanmar</option>
          <option value="Namibia">Namibia</option>
          <option value="Nauru">Nauru</option>
          <option value="Nepal">Nepal</option>
          <option value="The Netherlands">Netherlands</option>
          <option value="New Caledonia">New Caledonia</option>
          <option value="New Zealand">New Zealand</option>
          <option value="Nicaragua">Nicaragua</option>
          <option value="Niger">Niger</option>
          <option value="Nigeria">Nigeria</option>
          <option value="Niue">Niue</option>
          <option value="Norfolk Island">Norfolk Island</option>
          <option value="Northern Mariana Islands">Northern Mariana Islands</option>
          <option value="Norway">Norway</option>
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19TH ANNUAL


ULTIMATE CX CONFERENCE

Today We Are All a CXO

DECEMBER 06 - 07, 2023

Virtual Meeting



register

Learn more about becoming a sponsor 



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 * About
 * Speakers
 * Current Agenda
 * FAQ
 * Register

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 * Speakers
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 * FAQ
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 * About
 * Speakers
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 * FAQ
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TODAY WE ARE ALL A CXO



In our latest C-Suite Outlook survey, over 65% of CEOs said they would be
increasing investment in the next two years in improving the customer
experience. Of eighteen different marketing and communications line items, this
was the top choice that they made. When the simplicity of this intent from the
CEO meets the complexity of the modern customer experience managed by the
marketing, technology, customer and sales teams, magic can happen.

At this year’s conference, we will examine what we’ve learned and answer the
questions that are top of mind, including: what will shape our CX strategies as
we go forward? What do we need from those CEOs to get the job done? And how will
we prove progress? Join fellow CX practitioners to hear from leaders of some of
the world’s most relevant brands as we explore what comes next to accelerate the
practice of understanding each customer, intercepting them at the moments that
matter, delighting them with their experience, and profiting in the long term.

Who Should Attend: This conference is designed especially for senior-level
professionals and their teams responsible for shaping and executing their
end-to-end customer experience strategies.  From marketers to insights to sales
to communicators to data scientists – all are involved and all are welcome.

Speaking Opportunities: speaking@tcb.org 
Marketing Partnerships: shawn.lin@tcb.org
Sponsorships Opportunities: megan.hoole@tcb.org
Group Registrations: ukou@tcb.org



--------------------------------------------------------------------------------




SPEAKERS



TABITHA DUNN TABITHA DUNN

Head of Global Customer Experience
Hitachi

DILIP BHATIA DILIP BHATIA

Vice President, Chief Experience Officer
Lenovo

SEAN BURGESS SEAN BURGESS

Chief Claims Officer
Lemonade

SVEN GIERLINGER SVEN GIERLINGER

Senior Vice President, Chief Experience Officer
Northwell Health

TIM REA TIM REA

Chief Experience, Brand and Marketing Officer
Edward Jones

DAWN RODNEY DAWN RODNEY

Chief External Affairs Officer
National Park Foundation


View Fewer Speakers

DANIELLE BADLER

Program Director
The Conference Board

ERIK BRYNJOLFSSON, PHD

Jerry Yang and Akiko Yamazaki Professor and Senior…
Stanford Institute for Human-C…

GREGORY A. COLE

Chief Marketing Officer
FORVIS



DENISE DAHLHOFF, PH.D.

Director, Marketing & Communications Research
The Conference Board

DEA FISCHER

Senior Director, Global Head of Culture, Communica…
Squarespace

JASMINE GREEN

Vice President, Enterprise Customer Solutions and …
Nationwide



TOM GROTHUES

Program Director, Customer Experience Council
The Conference Board

ALICE GREY HARRISON

Managing Partner
AGH Communications Group

JOY JOSLIN

Director, Guest Relations & Safety
Oklahoma City Thunder



JEANINE MAIER

Vice President, Consumer Experience
Kaiser Permanente

MANDY MOONEY

Director of Internal Communications
Prologis

IVAN POLLARD

Center Leader, Marketing & Communications
The Conference Board



AMY WIGLER

Vice President, Multiplatform Marketing and Conten…



View All Speakers



CONFERENCE AGENDA

 * Day 1
 * Day 2




WEDNESDAY, DECEMBER 06, 2023

11:15 AM - 11:20 AM ET

OPENING REMARKS




…

More

11:15 AM - 11:20 AM ET

OPENING REMARKS






Ivan Pollard, Center Leader, Marketing & Communications, The Conference Board

11:20 AM - 11:55 AM ET

THE HEAD OF GLOBAL CUSTOMER EXPERIENCE AT HITACHI ON WHAT IT T…

To open our conference we welcome Tabitha Dunn, Head of Global Customer
Experience at Hitachi, who will draw from experiences building CX functions in …

More

11:20 AM - 11:55 AM ET

THE HEAD OF GLOBAL CUSTOMER EXPERIENCE AT HITACHI ON WHAT IT TAKES TO DRIVE
CUSTOMER-CENTRIC CULTURE EFFECTIVELY

To open our conference we welcome Tabitha Dunn, Head of Global Customer
Experience at Hitachi, who will draw from experiences building CX functions in
multiple companies and sectors to share what it takes to drive a
customer-centric culture - including structures, metrics, influence, and change
management.

Tabitha Dunn, Head of Global Customer Experience, Hitachi

Ivan Pollard, Center Leader, Marketing & Communications, The Conference Board



12:00 PM - 12:35 PM ET

HOW AI IS REMAKING THE CUSTOMER EXPERIENCE AT LEMONADE

This past June, the insurance company Lemonade set a world record by approving
an insurance claim in two seconds, achieving this feat by leveraging AI …

More

12:00 PM - 12:35 PM ET

HOW AI IS REMAKING THE CUSTOMER EXPERIENCE AT LEMONADE

This past June, the insurance company Lemonade set a world record by approving
an insurance claim in two seconds, achieving this feat by leveraging AI and
machine learning to revolutionize claims processing. We welcome Lemonadeâ€™s
Chief Claims Officer to share how customer-centric and empathetic use of AI can
reshape the customer experience.

Sean Burgess, Chief Claims Officer, Lemonade

Tom Grothues, Program Director, Customer Experience Council, The Conference
Board

12:40 PM - 01:15 PM ET

THE CHIEF EXPERIENCE OFFICER OF NORTHWELL HEALTH ON EMPATHY-BA…

Northwell Health's Sven Gierlinger brings multiple unique perspectives on
transforming the patient experience. Having served as a luxury hotel executi …

More

12:40 PM - 01:15 PM ET

THE CHIEF EXPERIENCE OFFICER OF NORTHWELL HEALTH ON EMPATHY-BASED TRANSFORMATION

Northwell Health's Sven Gierlinger brings multiple unique perspectives on
transforming the patient experience. Having served as a luxury hotel executive
earlier in his career, it wasn't until he spent three months in hospitals as a
patient himself that he was personally motivated to challenge the status quo in
healthcare. Now at Northwell Health, one of the largest integrated delivery
networks in the country, he is driving cultural transformation grounded in
patient centeredness and empathy.

In this conversation, learn how the patient experience is being reshaped at
Northwell Health, from bringing in a Michelin-starred chef to help overhaul the
way hospital kitchens were being run to working with researchers to improve
inpatient sleep and more.

Sven Gierlinger, Senior Vice President, Chief Experience Officer, Northwell
Health



01:45 PM - 02:15 PM ET

CREATING AN INSPIRING FAN EXPERIENCE, WIN OR LOSE, WITH THE OK…

The Oklahoma City Thunder basketball team can't guarantee a win every time --
but they can guarantee a customer experience for attendees and fans that …

More

01:45 PM - 02:15 PM ET

CREATING AN INSPIRING FAN EXPERIENCE, WIN OR LOSE, WITH THE OKLAHOMA CITY
THUNDER

The Oklahoma City Thunder basketball team can't guarantee a win every time --
but they can guarantee a customer experience for attendees and fans that creates
connection and cements loyalty. Hear how each employee becomes part of that
experience, and what other sectors can learn from it.

Joy Joslin, Director, Guest Relations & Safety, Oklahoma City Thunder

02:20 PM - 02:50 PM ET

CASE STUDY: HOW FORVIS CREATED A CULTURE FOCUSED ON "UNMATCHED…

How can a combination of equals, in one of the largest mergers in accounting
history, come together with one mission and purpose to deliver industry-l …

More

02:20 PM - 02:50 PM ET

CASE STUDY: HOW FORVIS CREATED A CULTURE FOCUSED ON "UNMATCHED CLIENT
EXPERIENCE"

How can a combination of equals, in one of the largest mergers in accounting
history, come together with one mission and purpose to deliver industry-leading
CX? For FORVIS, the answer centered on a shared purpose of helping those they
serve unlock their full potential by "Delivering an Unmatched Client
Experienceâ„¢." Learn how a remarkable culture building campaign - including a
book - and unique client experiences led to a Net Promoter Score vaulting far
above the industry average.

Gregory A. Cole, Chief Marketing Officer, FORVIS

Alice Grey Harrison, Managing Partner, AGH Communications Group



02:55 PM - 03:25 PM ET

EMPOWERING EVERY EMPLOYEE TO BE AN EXPERIENCE LEADER

Perhaps more than ever before, organizations understand that the employee
experience is crucial to great customer experience. Gain practical examples …

More

02:55 PM - 03:25 PM ET

EMPOWERING EVERY EMPLOYEE TO BE AN EXPERIENCE LEADER

Perhaps more than ever before, organizations understand that the employee
experience is crucial to great customer experience. Gain practical examples of
how organizations are using communications, technology, and flexibility to
empower and inspire frontline employees.

Dea Fischer, Senior Director, Global Head of Culture, Communications, and
Impact, Squarespace

Mandy Mooney, Director of Internal Communications, Prologis

Danielle Badler, Program Director, The Conference Board

03:25 PM - 03:30 PM ET

CLOSING REMARKS




…

More

03:25 PM - 03:30 PM ET

CLOSING REMARKS






Ivan Pollard, Center Leader, Marketing & Communications, The Conference Board



03:30 PM - 04:00 PM ET

NETWORKING DISCUSSION: CHALLENGES, OPPORTUNITIES, AND TAKEAWAYS

Connect with fellow CX leaders "face-to-face" via Zoom to share insights on
challenges and opportunities for the coming year and takeaways from the fi …

More

03:30 PM - 04:00 PM ET

NETWORKING DISCUSSION: CHALLENGES, OPPORTUNITIES, AND TAKEAWAYS

Connect with fellow CX leaders "face-to-face" via Zoom to share insights on
challenges and opportunities for the coming year and takeaways from the first
day of the program.

Denise Dahlhoff, Ph.D., Director, Marketing & Communications Research, The
Conference Board


THURSDAY, DECEMBER 07, 2023

11:15 AM - 11:20 AM ET

OPENING REMARKS




…

More

11:15 AM - 11:20 AM ET

OPENING REMARKS






Tom Grothues, Program Director, Customer Experience Council, The Conference
Board

Ivan Pollard, Center Leader, Marketing & Communications, The Conference Board

11:20 AM - 11:55 AM ET

NEW RELATIONSHIPS WITH ICONIC BRANDS

Discover how some iconic brands - some with decades or a century of history -
are revitalizing their customer relationships through new platforms, new …

More

11:20 AM - 11:55 AM ET

NEW RELATIONSHIPS WITH ICONIC BRANDS

Discover how some iconic brands - some with decades or a century of history -
are revitalizing their customer relationships through new platforms, new
communications channels, and new experiences.

Dawn Rodney, Chief External Affairs Officer, National Park Foundation

Amy Wigler, Vice President, Multiplatform Marketing and Content,

Ivan Pollard, Center Leader, Marketing & Communications, The Conference Board



12:00 PM - 12:40 PM ET

HOW AI CAN ADDRESS CONSUMERS' BIGGEST PAIN POINTS IN CUSTOMER …

As advancements in AI bring enormous promise for the reinvention of customer
experience, current consumer frustrations with customer service provide i …

More

12:00 PM - 12:40 PM ET

HOW AI CAN ADDRESS CONSUMERS' BIGGEST PAIN POINTS IN CUSTOMER SERVICE

As advancements in AI bring enormous promise for the reinvention of customer
experience, current consumer frustrations with customer service provide insight
into potential challenges as well as opportunities.

In this conversation, Denise Dahlhoff of The Conference Board will share recent
research on consumer responses to automated customer service and will discuss
with professor and author Erik Brynjolfsson his research on how generative AI
may address pain points for both customers and employees.

Erik Brynjolfsson, PhD, Jerry Yang and Akiko Yamazaki Professor and Senior
Fellow, Stanford Institute for Human-Centered AI

Denise Dahlhoff, Ph.D., Director, Marketing & Communications Research, The
Conference Board

01:10 PM - 01:50 PM ET

BUILDING TRUST

Trust is the foundation upon which the customer experience and relationship
rests. It is essential to establish, requires vigilance to maintain, and c …

More

01:10 PM - 01:50 PM ET

BUILDING TRUST

Trust is the foundation upon which the customer experience and relationship
rests. It is essential to establish, requires vigilance to maintain, and can be
extraordinarily hard to rebuild if lost. Hear how trust is built and maintained
during key moments in customer and patient journeys.

Jeanine Maier, Vice President, Consumer Experience, Kaiser Permanente



02:00 PM - 02:30 PM ET

SYNERGY OVER SILOS: LENOVO'S ORGANIZATIONAL STRATEGY FOR PROVI…

As companies once again brace for "techceleration," global CXOs are being asked
to deliver game-changing insights to understand not only their custome …

More

02:00 PM - 02:30 PM ET

SYNERGY OVER SILOS: LENOVO'S ORGANIZATIONAL STRATEGY FOR PROVIDING BETTER
EXPERIENCES FOR ALL

As companies once again brace for "techceleration," global CXOs are being asked
to deliver game-changing insights to understand not only their customers, but
their users, their partners, and their employees.

In this session, we'll explore why the Lenovo Experience Group (LXG) was created
to drive end-to-end focus on CX, UX, and EX-centric processes by daily
generating personalized, holistic, and total experiences for all. Learn how
centralizing survey feedback and research efforts across regions, products, and
services/solutions has fostered organization-wide ownership of actions to drive
continuous experience improvement.

Dilip Bhatia, Vice President, Chief Experience Officer, Lenovo

02:35 PM - 03:05 PM ET

SCALING UP A PERSONAL RELATIONSHIP: HOW EDWARD JONES CONNECTS …

How does an organization that relies on building personalized relationships with
each of their customers scale that experience into a consistent brand …

More

02:35 PM - 03:05 PM ET

SCALING UP A PERSONAL RELATIONSHIP: HOW EDWARD JONES CONNECTS CLIENTS,
FRONT-LINE ADVISORS, AND BRAND

How does an organization that relies on building personalized relationships with
each of their customers scale that experience into a consistent brand identity?
In this conversation with Edward Jones' Tim Rea, learn how the enterprise
strikes the right balance between establishing trust in their overall brand with
making an individualized connection between each client and their financial
advisor at the local-branch level. We will also explore increasing client
expectations for an authentic, holistic experience that is supported by seamless
technology.

Tim Rea, Chief Experience, Brand and Marketing Officer, Edward Jones

Jasmine Green, Vice President, Enterprise Customer Solutions and Enablement,
Nationwide



03:05 PM - 03:15 PM ET

CLOSING REMARKS AND DISCUSSION ON OUR TAKEAWAYS FROM THE CONFE…

We conclude the conference by again connecting with fellow attendees via chat to
share key takeaways from the Ultimate CX conference. …

More

03:05 PM - 03:15 PM ET

CLOSING REMARKS AND DISCUSSION ON OUR TAKEAWAYS FROM THE CONFERENCE

We conclude the conference by again connecting with fellow attendees via chat to
share key takeaways from the Ultimate CX conference.

Tom Grothues, Program Director, Customer Experience Council, The Conference
Board

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