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CUSTOMER SUCCESS & IMPLEMENTATION


SEAMLESS SOFTWARE IMPLEMENTATIONS START HERE

An all-in-one tool built to manage the most critical phase of the customer
journey.

Book a Demo




CRUSH EVERY SAAS IMPLEMENTATION

From mid-market SaaS to at-scale unicorns, the industry’s fastest growing
companies run with Baton.

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WHAT IS CUSTOMER ONBOARDING AND IMPLEMENTATION SOFTWARE?

Baton is a new class of software that allows teams to automate project
administration, keep clients engaged and accountable, and accelerate a
repeatable implementation process.

UNMATCHED PROJECT VISIBILITY FOR CLIENTS AND TEAMS

EFFICIENT AND SCALABLE PROJECT WORKFLOWS AND TEMPLATES

CENTRALIZED DATA AND UNIQUE BUSINESS INSIGHTS

AUTOMATED COMMUNICATION AND PROACTIVE ALERTS


NOT JUST SOFTWARE, A SCALABLE PROCESS

THE BATON METHOD IS A NEW APPROACH TO PROJECT DELIVERY BUILT ON SOFTWARE THAT
SCALES.


DISCOVER

CS & Implementation
Professional Services
Sales & Revenue
Your Customers


SOLUTIONS


STANDARDIZE

Templatize your process and deliver a consistent experience to every customer
you onboard.


ACCELERATE

Automate project administration and improve your process in real time with
actionable project insights.


SCALE

Keep up with business growth and get more customers live, faster, without adding
headcount.


STANDARDIZE ONBOARDING WORKFLOWS

To become an industry leader, your entire team has to work from the same
playbook. With Baton, ready-made templates ensure a consistent experience across
every project.

Executives, contributors, and clients unlock real-time visibility and are held
accountable to project timelines.

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ACCELERATE TIME-TO-VALUE

The key to keeping the customers you win is getting them to value quickly.
Real-time reporting down to the task level helps you make improvements daily.

Project automation from creation to completion frees your team up to focus on
driving solutions efficiently.

Explore the Product


DO THIS AT SCALE

Spreadsheets, general project management tools, and legacy PSAs lead to the same
problem at different stages. Data is siloed and you're stuck updating and
managing multiple tools.

Baton brings project, resource, and customer management into a single tool built
for scaling organizations.

Learn More



WHAT LEADING IMPLEMENTATION & CUSTOMER ONBOARDING EXPERTS ARE SAYING

More Customer Stories
“Baton has turned us into a well-oiled machine, able to get customers in and out
without sacrificing any deep connections or attention to detail.”
Alexander ParisProject Manager, Client Services, LoadStop
“My team absolutely loves Baton. We're streamlining meetings. We now only talk
about projects that are at risk or completely off schedule.”
Becki KimptonDirector of Implementation, VTS
“When I’ve inherited another manager’s project, it’s helpful to view a history
of what’s been completed and understand the current state of the project in
Baton.”
May SonCustomer Engagement, Sight Machine
“Before Baton, there were two or three extra steps with each client update. They
had to export, then make sure it's accurate, and then send it over. That extra
work is eliminated with Baton.”
Joseph MoonImplementation Manager, Built Technologies
“For the first time ever, we're able to pull consolidated metrics from across
all of our projects and easily present a unified view for our management to
ultimately make better decisions.”
John CorrettiHead of Project Management, Mark43
“Baton has turned us into a well-oiled machine, able to get customers in and out
without sacrificing any deep connections or attention to detail.”
Alexander ParisProject Manager, Client Services, LoadStop
“My team absolutely loves Baton. We're streamlining meetings. We now only talk
about projects that are at risk or completely off schedule.”
Becki KimptonDirector of Implementation, VTS



ACCELERATE YOUR SOFTWARE IMPLEMENTATION & CUSTOMER ONBOARDING

Implementation is your first impression. We help you make it a great one.

Talk to Sales
Start Risk-free Trial


OUR GUIDE TO A SMOOTHER CLIENT ONBOARDING PROCESS

Implemen­tation is your first impression. Let us help you make it a great one.
Download



MORE RESOURCES FROM BATON


7 WAYS TO ACCELERATE AND SCALE YOUR SAAS IMPLEMENTATION PROCESS (PART 1)

August 29, 2023


THE IMPORTANCE OF TRACKING TIME TO LAUNCH DURING IMPLEMENTATION | FT. JEFF
KUSHMEREK

July 26, 2023


HOW TO BUILD A SOFTWARE IMPLEMENTATION PLAN

August 3, 2023


SALESFORCE TEMPLATE SELECTION STRENGTHENS BATON’S SALESFORCE INTEGRATION

August 28, 2023
 * Product
 * Solutions
   * Software Implementation Management
   * Client Onboarding
   * Professional Services Automation
 * Pricing
 * Resources
 * Integrations
 * About Us

 * Product
 * Solutions
   * Software Implementation Management
   * Client Onboarding
   * Professional Services Automation
 * Pricing
 * Resources
 * Integrations
 * About Us

Baton believes that the value of any software rests within the user experience,
and that its lifetime value can far exceed its cost, when thoughtfully and
properly implemented.

Start Risk-free Trial
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