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DON’T LET AMERICAN AIRLINES ELIMINATE CONSUMER CHOICE.

TRAVEL AGENCIES ARE NOW IN THE CROSSHAIRS OF AMERICAN AIRLINES’ LATEST ABUSE OF
ITS MARKET POWER.

Take Action
Travel Advisor Toolkit



TRAVEL ADVISORS, TAKE ACTION!

American’s behavior is monopolistic and should be concerning to lawmakers who
value consumer choice.

This sample letter is specifically written for travel advisors, agency owners,
or anyone in the industry whose business will be negatively affected by this
decision. If this is you, we need you to contact your Members of Congress and
express your concern with American’s practices.

Please modify the letter to provide specific details and impact statements. As a
travel advisor or business owner, it is extremely important that you personalize
your outreach in order to get Congress’ attention.





TRAVEL ADVISOR TOOLKIT

#SAVEMYMILES @AMERICANAIR


SAMPLE COPY:

Use this example language for social media or for customizing “take action”
emails to your clients.

AAdvantage MEMBER?  YOUR MILES MAY BE AT RISK. Starting May 1, American Airlines
will deny AAdvantage miles and loyalty points for bookings made through most
travel agencies to favor their “preferred” channels. If you book with a travel
advisor, your points and miles could be lost. This is especially harmful to
business, government, rural, and elderly travelers who depend on the services
and savings that agencies provide. Congress – Don’t let American Airlines
eliminate consumer choice.

AAdvantage MEMBER?  YOUR MILES MAY BE AT RISK. If you book flights with a
traditional travel agency, or even an online agency, you could lose your right
to earn miles. American Airlines intends to stop awarding miles and loyalty
points on May 1, unless you book directly with AA or through a few “preferred”
channels, selected with deliberately vague and opaque criteria. Government,
business, rural, and elderly travelers are at greater risk since they are
required, or prefer, to book through an agency. AA clearly fears no regulatory
or consumer response. Its new policy is being rushed despite well-documented
technical issues, traveler complaints and industry objections. Travel agencies
account for the sale of over $95 billion in airline tickets. Stop AA from
disenfranchising customers who book through travel agencies by telling Congress
now – Don’t let American Airlines eliminate consumer choice.


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In partnership with American Society of Travel Advisors (ASTA), the world's
leading association of travel professionals.
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SAVE MY MILES.

ARE YOU A FLYER OR A TRAVEL AGENCY/ADVISOR?

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