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Submission: On February 06 via manual from GB — Scanned from GB
Submission: On February 06 via manual from GB — Scanned from GB
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Text Content
Skip to main content Menu Close * Broadband Broadband * Broadband deals * Broadband and phone * Full Fibre * Discover broadband * Broadband extras * Upgrade broadband * Moving home * Switching to us * Mobile Mobile * Mobile home * SIM-only deals * Discover mobile * Bolt-ons * Coverage checker * Switching to us * Plusnet Mobile App * BT Sport * Perks Perks * See our rewards * Refer a friend * Help Help * Help and support * Community * Contact us * Service status * Sign in Sign in * Broadband, Phone & Perks * Mobile * More * BT Sport * Perks * See our rewards * Refer a friend * Help * Help and support * Community * Contact us * Service status * Sign in * Broadband, Phone & Perks * Mobile * Business Broadband Call us on 0800 587 1744 • • • Call us on 0800 587 1744 YOUR BASKET -------------------------------------------------------------------------------- You were so close to getting our broadband, so why not finish things off? Here's a look at what was already in your basket: Continue order Continue order MONTHLY PAYMENT * every month for months, then * months contract * no annual contract Change package Change call plan -------------------------------------------------------------------------------- MONTHLY PAYMENT TOTAL £XX ONE-OFF PAYMENT -------------------------------------------------------------------------------- ONE-OFF PAYMENT TOTAL £XX INCLUDED WITH YOUR PACKAGE SUMMARY Monthly payment One-off payments Reward Card included to say thanks for signing up Amazon gift card to say thanks for signing up Cashback to say thanks for signing up -------------------------------------------------------------------------------- Today's payment Continue order -------------------------------------------------------------------------------- Today's payment Continue order JUST SO YOU KNOW... Changing your call plan now could mean you lose some of the call extras you added earlier, as some of our call plans include them as standard. It's worth double checking to make sure you get what you want. OK -------------------------------------------------------------------------------- AWARD-WINNING BROADBAND DEALS WITH UK BASED SUPPORT Packages from £23.99. Get up £70 Reward Card on selected Full Fibre deals. Pop in your details to see what deals you can get. Postcode That postcode doesn't look right. Try entering it again. Please enter your postcode. Landline (if known) That number doesn’t look right. Try entering it again. Entering your landline number will help us provide the most accurate speed information and could let you keep it once your order is complete. Find my deals Existing customer? See your broadband deals Just what you need GREAT VALUE BROADBAND PACKAGES FULL FIBRE New! Full Fibre is our most reliable and fastest ever broadband. Built to power busy online homes it delivers incredible speeds up to 500Mb. From only £25.99 a month. Discover Full Fibre UNLIMITED FIBRE AND UNLIMITED FIBRE EXTRA We’ve got two standard fibre packages. Unlimited Fibre with speeds up to 36Mb and Unlimited Fibre Extra delivers extra speeds up to 66Mb. Great for multiple devices. From just £23.99 a month. Discover fibre UNLIMITED BROADBAND Average download speeds of 10Mb. Made for everyday browsing and emails. Packages from £23.99 a month. Discover broadband New! MEET FULL FIBRE, YOUR GAME CHANGING CONNECTION WITHOUT A PHONE LINE Full Fibre is different to our standard fibre. You don’t need a phone line. Your connection runs straight into your home, giving you rock-solid reliability and earth shattering speeds. New technology, with unlimited usage, all for the same great value you’d expect from us. Discover Full Fibre OUR MOST RELIABLE HUB YET Standard fibre and Full Fibre packages come with our new Hub Two router providing stronger Wi-Fi connections and a great performance throughout your home. Built for reliability Stronger Wi-Fi connection Delivers great speeds Powers multiple devices See if you can get fibre SWITCHING IS EASY 1. 1 CHOOSE YOUR BROADBAND Pick from our great range of packages and features. 2. 2 CREATE YOUR ACCOUNT Sign up to receive exclusive perks and upgrades. 3. 3 SIT BACK AND RELAX We'll get your switch started and let you know if we need anything else. 1. 1 CHOOSE YOUR BROADBAND Pick from our great range of packages and features. 2. 2 CREATE YOUR ACCOUNT Sign up to receive exclusive perks and upgrades. 3. 3 SIT BACK AND RELAX We'll get your switch started and let you know if we need anything else. AWARD-WINNING BROADBAND YOU’LL LOVE We don’t like to boast, but we do want to let you know about all the awards we’ve won in 2022. It’s nice to get trophies, but even nicer that you know you’ll always be in good hands. At the Expert Review Awards our wonderful customers voted us Best Broadband, Best Value and Best Customer Service. We’re humbled and very happy. We also won Most Reliable Broadband Provider at this year's Choose awards, plus a couple of silver awards for Best Overall and Best Value broadband. Take a peek at what else we’ve won. See all our awards. UNBELIEVABLE ACTION ON BT SPORT Never miss the sport you love. Catch the best of the Champions League, FA Cup, WWE and more. Whether you're a fan of fights or last minute thrillers, you'll get it all on BT Sport. Discover BT Sport HERE’S THE LEGAL BIT You can see our full residential terms and conditions here (opens new tab or window). * The price for broadband, line rental, call plans and call charges will be increased each March from 2022 by the Consumer Price Index rate of inflation published by the Office for National Statistics in January of that year plus 3.9%. Other prices, content and terms may also change during your contract. See our CPI Plus 3.9% Guide for details. BROADBAND AND LINE RENTAL Line rental is included in all our broadband packages, apart from our Full Fibre packages. The standard line rental price is £23.19 a month and the standard line rental price, or where applicable the discounted line rental price, is included in the package price. UNLIMITED FIBRE EXTRA (12 AND 18 MONTH CONTRACTS) Prices and terms are subject to change during your contract. For new Plusnet customers that sign up for 12 or 18 months (as appropriate). Line rental is included in the price (line only, no calls included). Price from month 13 or 19 (as appropriate) currently £47.54 a month (incl. line rental). Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router. Outside of your 14 day cancellation period, if you choose to end your service within the minimum period, you will have to pay an early termination charge (opens new tab or window). The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts. Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply (opens new tab or window). UNLIMITED FIBRE (12 AND 18 MONTH CONTRACTS) Prices and terms are subject to change during your contract. For new Plusnet customers that sign up for 12 or 18 months (as appropriate). Line rental is included in the price (line only, no calls included). Price from month 13 or 19 (as appropriate) currently £41.75 a month (incl. line rental). Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router. Outside of your 14 day cancellation period, if you choose to end your service within the minimum period, you will have to pay an early termination charge (opens new tab or window). The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts. Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply (opens new tab or window). UNLIMITED BROADBAND (12 AND 18 MONTH CONTRACTS) Prices and terms are subject to change during your contract. For new Plusnet customers that sign up for 12 or 18 months (as appropriate). Line rental is included in the price (line only, no calls included). Price from month 13 or 19 (as appropriate) currently £35.93 a month (incl. line rental). Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router. Outside of your 14 day cancellation period, if you choose to end your service within the minimum period, you will have to pay an early termination charge (opens new tab or window). The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts. Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply (opens new tab or window). FULL FIBRE BROADBAND (12, 18 AND 24 MONTH CONTRACTS) Prices and terms are subject to change during your contract. For new Plusnet customers that sign up for 12, 18 or 24 months (as appropriate). Price from month 13,19 or 25 (as appropriate) currently: Full Fibre 36 - £27, Full Fibre 74 - £30, Full Fibre 145 - £35, Full Fibre 300 - £40, Full Fibre 500 - £47, Full Fibre 900 - £55. Compatible line required. Otherwise an installation is required We'll include a wireless router. Outside of your 14 day cancellation period, if you choose to end your service within the minimum period, you will have to pay an early termination charge (opens new tab or window). Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply (opens new tab or window). Openreach Survey: In some cases Openreach have to carry out a survey before they can connect a home to Full Fibre. To do this they may need access to your property. If they do we'll contact you to arrange a suitable time. If additional work is required, this may take longer than the initial set-up time provided and there could be additional costs. Our team of specialists will contact you to confirm what additional work is needed and how long this will take, usually within four weeks from the date your order was placed. If you don't want to proceed with your upgrade based on this, you will be able to cancel your order and no charges will be applied to your account. UNLIMITED BROADBAND (NO CONTRACT) Prices and terms are subject to change during your contract. For new Plusnet customers that sign up for a 30-day rolling contract. Line rental is included in the price (line only, no calls included). Price from month 13 currently £37.68 a month (incl. line rental). Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router. You may terminate your services at any time without having to pay an early termination charge. Outside your 14 day cancellation period, you'll have to give at least 14 days' notice. The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts. Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply (opens new tab or window). EXISTING CUSTOMERS Please see our price guide (opens new tab or window), log into your account in the Member Centre (opens new tab or window) or call us on 0800 073 1120 to discuss your contract. SPEEDS Φ Broadband speed is described as 'average download speed of 10Mb', as it is based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, Wi-Fi connection and time of day. Find out why speeds vary (opens new tab or window). Check your speed and products available at your location via 'check availability' on our home page. † Fibre broadband speed is described as 'average download speed of 66Mb' and 'average upload speed of 18Mb' on Unlimited Fibre Extra and 'average download speed of 36Mb' and 'average upload speed of 9Mb' on Unlimited Fibre as it is based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, Wi-Fi connection and time of day. Find out why speeds vary (opens new tab or window). Check your speed and products available at your location via 'check availability' on our home page. Ө Up to 6x faster: based on a comparison between the average Unlimited Fibre Extra download speeds with the average Unlimited Broadband speeds. The actual speed you'll get depends on your location, phone line, home wiring, Wi-Fi connection and time of day. Find out why speeds vary (opens new tab or window). Check your speed and products available at your location via 'check availability' on our home page. ** PLUSNET REWARD CARD Once your broadband and line rental are activated you will be issued claim information via email. Follow the instructions in this email to be issued with your Plusnet Reward Card. You must submit your claim within two months of the email being issued. The card must be activated within three months of it being issued. Your Plusnet Reward Card is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230; pursuant to license from Mastercard International. Mastercard ® is a registered trademark of Mastercard International Inc. GVS Prepaid Ltd's company registration number is 09193070 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD. See Plusnet Reward Card terms (opens new tab or window). £50 PLUSNET REWARD CARD WITH UNLIMITED FIBRE £50 Plusnet Reward Card offer ends 31 July 2023, and is available to new Plusnet customers ordering Unlimited Fibre on an 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability. £25 PLUSNET REWARD CARD WITH UNLIMITED FIBRE £25 Plusnet Reward Card offer ends 15 January 2025, and is available to new Plusnet customers ordering Unlimited Fibre on an 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability. £60 PLUSNET REWARD CARD WITH UNLIMITED FIBRE EXTRA £60 Plusnet Reward Card offer ends 29 March 2023, and is available to new Plusnet customers ordering Unlimited Fibre Extra on an 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability. £50 PLUSNET REWARD CARD WITH UNLIMITED FIBRE EXTRA £50 Plusnet Reward Card offer ends 31 July 2023, and is available to new Plusnet customers ordering Unlimited Fibre Extra on an 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability. £25 PLUSNET REWARD CARD WITH UNLIMITED FIBRE EXTRA £25 Plusnet Reward Card offer ends 15 January 2025, and is available to new Plusnet customers ordering Unlimited Fibre Extra on an 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability. £60 PLUSNET REWARD CARD WITH FULL FIBRE 74 £60 Plusnet Reward Card offer ends 29 March 2023, and is available to new Plusnet customers ordering Full Fibre 74 on a 24 month contract online at www.plus.net or by calling Plusnet. Subject to availability. £70 PLUSNET REWARD CARD WITH FULL FIBRE 145 £70 Plusnet Reward Card offer ends 15 February 2023, and is available to new Plusnet customers ordering Full Fibre 145 on a 24 month contract online at www.plus.net or by calling Plusnet. Subject to availability. £75 PLUSNET REWARD CARD WITH FULL FIBRE 145 £75 Plusnet Reward Card offer ends 15 February 2023, and is available to new Plusnet customers ordering Full Fibre 145 on a 24 month contract online at www.plus.net or by calling Plusnet. Subject to availability. £75 PLUSNET REWARD CARD WITH FULL FIBRE 145 £75 Plusnet Reward Card offer ends 29 March 2023, and is available to new Plusnet customers ordering Full Fibre 145 on a 24 month contract online at www.plus.net or by calling Plusnet. Subject to availability. £70 PLUSNET REWARD CARD WITH FULL FIBRE 500 £70 Plusnet Reward Card offer ends 15 February 2023, and is available to new Plusnet customers ordering Full Fibre 500 on a 24 month contract online at www.plus.net or by calling Plusnet. Subject to availability. £75 PLUSNET REWARD CARD WITH FULL FIBRE 500 £75 Plusnet Reward Card offer ends 29 March 2023, and is available to new Plusnet customers ordering Full Fibre 500 on a 24 month contract online at www.plus.net or by calling Plusnet. Subject to availability. AMAZON.CO.UK GIFT CARD Once your broadband and line rental are activated you will be issued claim information via email. Follow the instructions in this email to be issued with your Amazon.co.uk Gift Card. You must submit your claim within two months of the email being issued. The card must be activated within three months of it being issued. Amazon.co.uk (opens new tab or window) is not a sponsor of Plusnet, line rental vouchers promotion or otherwise affiliated with Plusnet. The logos and other identifying marks attached are trademarks of and owned by each represented company and/or its affiliates. Please visit the Amazon.co.uk (opens new tab or window) website for additional terms and conditions. Amazon.co.uk (opens new tab or window) Gift Cards may be redeemed on the Amazon.co.uk (opens new tab or window) website towards the purchase of eligible products available on Amazon.co.uk (opens new tab or window). Gift Cards cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other account. Amazon.co.uk (opens new tab or window) is not responsible if a gift card is lost, stolen, destroyed or used without permission. See Amazon's website (opens new tab or window) for complete terms and conditions. Gift Cards are issued by Amazon EU S. à r.l. All Amazon ®, ™ and © are IP of Amazon.com, Inc. or its affiliates. CASHBACK CHEQUE Once your broadband and line rental are activated you will be issued claim information via email. Follow the instructions in this email to be issued with your cashback cheque. You must submit your claim within two months of the email being issued. Please note that your cashback cheque may be automatically sent to you without having to claim for it as set out above. If this applies, this will be confirmed to you in the order journey. £25 PLUSNET CASHBACK CHEQUE WITH UNLIMITED FIBRE £25 Plusnet Cashback Cheque offer ends 15 January 2025, and is available to new Plusnet customers ordering Unlimited Fibre on a 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability. £25 PLUSNET CASHBACK CHEQUE WITH UNLIMITED FIBRE EXTRA £25 Plusnet Cashback Cheque offer ends 15 January 2025, and is available to new Plusnet customers ordering Unlimited Fibre Extra on a 18 month contract online at www.plus.net or by calling Plusnet. Subject to availability. BROADBAND EXTRAS PLUSNET SAFEGUARD Included with all of our broadband packages, Plusnet Safeguard filters inappropriate web content for your household. Further information can be found here (opens new tab or window). PLUSNET PROTECT POWERED BY NORTON™ Our security package protects you from online threats. Charges apply for Unlimited Fibre broadband customers. Further information can be found here (opens new tab or window). CALL PLANS EVENING & WEEKEND UK & MOBILE CALLS: Evening & Weekend calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 numbers made Monday-Friday 7pm to 7am and any time Saturday or Sunday (except calls to indirect access numbers (which include calling cards) and dial-up internet access). Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions). Mobile calls: Calls to UK mobiles and 070 personal numbering services made Monday-Friday 7pm to 7am and any time Saturday or Sunday. Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 1000 minutes a month applies (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions). Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package. UNLIMITED UK & MOBILE CALLS: Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 numbers at any time (except calls to indirect access numbers (which include calling cards) and dial-up internet access). Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions). Mobile calls: Calls to UK mobiles and 070 personal numbering services made at any time. Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 2000 minutes a month applies (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions). Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package. ANYTIME INTERNATIONAL 300: Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 numbers at any time (except calls to indirect access numbers (which include calling cards) and dial-up internet access). Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions). 25% discount to top 35 international destinations: (Anytime International 300) Get a 25% discount on chargeable calls to all countries listed in our top 35 international destinations. For more information see our tariffs guide. 300 Anytime minutes: (Anytime International 300) Means 300 inclusive minutes to USA mobiles, Canada mobiles and all landlines listed in our top 35 international destinations. Hang up and re-dial before 60 minutes and you won't be charged. Other call information: Mobile minutes: Are available to Line Only and the Anytime International 300 call plan and adds 100 inclusive minutes to UK mobile numbers and 070 personal numbering services at any time. Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package. Service calls outside of your inclusive minutes: The charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 9.58p per minute access charge from Plusnet, plus a service charge set by the company you called. For more information visit www.plus.net/ukcalling. Calls to Plusnet Support and other Plusnet line rental customers are included in all line rental packages. Calls to other Plusnet phone customers are included for the first hour. Hang up and re-dial before 60 minutes and you won't be charged. For more information on our landline tariffs, see our guide here. For more information on call rates for service numbers, see our guide here. PHONE LINE EXTRAS VOICEMAIL 1571 Voicemail: Included as standard, our answer phone-style feature takes messages when you can't get to the phone. Voicemail Extra: This advanced voicemail service lets you record your own greeting, store up to 30 messages and listen to them when you're not at home. Voicemail Extra costs £3 a month. Further information about Voicemail Extra can be found here. CALLER DISPLAY See the number of the person who is calling you (you'll need a phone that supports this service). Further information about Caller Display can be found here. Subject to availability. PLUSNET CALL PROTECT Included in all line rental packages, this blocks nuisance calls on your landline and sends them straight into your junk voicemail. Further information about Plusnet Call Protect can be found here. Subject to availability. BT SPORT BT SPORT FROM PLUSNET ON THE SKY DIGITAL SATELLITE PLATFORM BT Sport is available to existing UK Plusnet residential broadband customers with a Sky satellite receiver box, a satellite dish installed and an active viewing card. No access to any online content is made available by BT via www.bt.com/sport/ (opens new tab or window) or via the BT Sport App. Excludes Multi-room. There is a minimum term of one month starting from your next billing date following sign up. † BT Sport HD requires a Sky HD satellite receiver box, HD cabling and an HD-ready television to view the HD channels. You don't need a Sky viewing card to order, but if you already have one you'll need to give us the viewing card number. BT SPORT APP FROM PLUSNET BT Sport App from Plusnet is available to existing UK Plusnet residential broadband customers. There is a minimum one month term starting from your next billing date following sign-up. Monthly rolling contract. You can access BT Sport online or via the BT Sport App in the UK and in over 25 European destinations. Requires minimum 400Kbps line speed or good Wi-Fi/3G/4G signal and a compatible device. Maximum of two devices may be used simultaneously. Must be aged 17 or over. TV licence required. Terms apply. Our award-winning, UK based customer support is available 7 days a week 0800 432 0200 8am - 8pm Monday to Sunday 0800 432 0200 8am - 8pm Monday to Sunday -------------------------------------------------------------------------------- * About Us * Careers * Press Office * Legal * Cookie Policy * Privacy * Accessibility * Code of practice * Complaints Code of Practice * Modern Slavery Statement * Gender Pay Gap Report * Coverage Checker 2023 © Plusnet plc • All Rights Reserved Return to top