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Submission: On February 06 via manual from GB — Scanned from GB
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* Broadband Broadband
* Broadband deals
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Call us on 0800 587 1744
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Call us on 0800 587 1744
YOUR BASKET
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You were so close to getting our broadband, so why not finish things off? Here's
a look at what was already in your basket:
Continue order
Continue order
MONTHLY PAYMENT
* every month for months, then
* months contract
* no annual contract
Change package
Change call plan
--------------------------------------------------------------------------------
MONTHLY PAYMENT TOTAL
£XX
ONE-OFF PAYMENT
--------------------------------------------------------------------------------
ONE-OFF PAYMENT TOTAL
£XX
INCLUDED WITH YOUR PACKAGE
SUMMARY
Monthly payment
One-off payments
Reward Card included
to say thanks for signing up
Amazon gift card to say thanks for signing up
Cashback to say thanks for signing up
--------------------------------------------------------------------------------
Today's payment
Continue order
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Today's payment
Continue order
JUST SO YOU KNOW...
Changing your call plan now could mean you lose some of the call extras you
added earlier, as some of our call plans include them as standard. It's worth
double checking to make sure you get what you want.
OK
--------------------------------------------------------------------------------
AWARD-WINNING BROADBAND DEALS WITH UK BASED SUPPORT
Packages from £23.99. Get up £70 Reward Card on selected Full Fibre deals.
Pop in your details to see what deals you can get.
Postcode
That postcode doesn't look right. Try entering it again.
Please enter your postcode.
Landline (if known)
That number doesn’t look right. Try entering it again.
Entering your landline number will help us provide the most accurate speed
information and could let you keep it once your order is complete.
Find my deals
Existing customer? See your broadband deals
Just what you need
GREAT VALUE BROADBAND PACKAGES
FULL FIBRE
New!
Full Fibre is our most reliable and fastest ever broadband. Built to power busy
online homes it delivers incredible speeds up to 500Mb. From only £25.99 a
month.
Discover Full Fibre
UNLIMITED FIBRE AND UNLIMITED FIBRE EXTRA
We’ve got two standard fibre packages. Unlimited Fibre with speeds up to 36Mb
and Unlimited Fibre Extra delivers extra speeds up to 66Mb. Great for multiple
devices. From just £23.99 a month.
Discover fibre
UNLIMITED BROADBAND
Average download speeds of 10Mb. Made for everyday browsing and emails. Packages
from £23.99 a month.
Discover broadband
New!
MEET FULL FIBRE, YOUR GAME CHANGING CONNECTION WITHOUT A PHONE LINE
Full Fibre is different to our standard fibre. You don’t need a phone line.
Your connection runs straight into your home, giving you rock-solid reliability
and earth shattering speeds. New technology, with unlimited usage, all for the
same great value you’d expect from us.
Discover Full Fibre
OUR MOST RELIABLE HUB YET
Standard fibre and Full Fibre packages come with our new Hub Two router
providing stronger Wi-Fi connections and a great performance throughout your
home.
Built for reliability
Stronger Wi-Fi connection
Delivers great speeds
Powers multiple devices
See if you can get fibre
SWITCHING IS EASY
1. 1
CHOOSE YOUR BROADBAND
Pick from our great range of packages and features.
2. 2
CREATE YOUR ACCOUNT
Sign up to receive exclusive perks and upgrades.
3. 3
SIT BACK AND RELAX
We'll get your switch started and let you know if we need anything else.
1. 1
CHOOSE YOUR BROADBAND
Pick from our great range of packages and features.
2. 2
CREATE YOUR ACCOUNT
Sign up to receive exclusive perks and upgrades.
3. 3
SIT BACK AND RELAX
We'll get your switch started and let you know if we need anything else.
AWARD-WINNING BROADBAND YOU’LL LOVE
We don’t like to boast, but we do want to let you know about all the awards
we’ve won in 2022. It’s nice to get trophies, but even nicer that you know
you’ll always be in good hands.
At the Expert Review Awards our wonderful customers voted us Best Broadband,
Best Value and Best Customer Service. We’re humbled and very happy.
We also won Most Reliable Broadband Provider at this year's Choose awards, plus
a couple of silver awards for Best Overall and Best Value broadband.
Take a peek at what else we’ve won. See all our awards.
UNBELIEVABLE ACTION ON BT SPORT
Never miss the sport you love. Catch the best of the Champions League, FA Cup,
WWE and more. Whether you're a fan of fights or last minute thrillers, you'll
get it all on BT Sport.
Discover BT Sport
HERE’S THE LEGAL BIT
You can see our full residential terms and conditions here (opens new tab or
window).
* The price for broadband, line rental, call plans and call charges will be
increased each March from 2022 by the Consumer Price Index rate of inflation
published by the Office for National Statistics in January of that year plus
3.9%. Other prices, content and terms may also change during your contract. See
our CPI Plus 3.9% Guide for details.
BROADBAND AND LINE RENTAL
Line rental is included in all our broadband packages, apart from our Full Fibre
packages. The standard line rental price is £23.19 a month and the standard line
rental price, or where applicable the discounted line rental price, is included
in the package price.
UNLIMITED FIBRE EXTRA (12 AND 18 MONTH CONTRACTS)
Prices and terms are subject to change during your contract.
For new Plusnet customers that sign up for 12 or 18 months (as appropriate).
Line rental is included in the price (line only, no calls included). Price from
month 13 or 19 (as appropriate) currently £47.54 a month (incl. line rental).
Compatible line required otherwise a £49.99 installation charge may apply
(excluding any external construction charges). We'll include a wireless router.
Outside of your 14 day cancellation period, if you choose to end your service
within the minimum period, you will have to pay an early termination charge
(opens new tab or window).
The date your broadband and line rental activates, or where your services do not
activate at the same time, the service that activates first, will be used as
your monthly billing date. If your broadband or line rental service are not
activated at the same time, for the service that is activated at a later date,
charges will be pro rated for the first month and any applicable discounts for
that service will apply once the service starts.
Subject to availability and cannot be used in conjunction with any other offer.
No cash alternative. Exclusions and terms apply (opens new tab or window).
UNLIMITED FIBRE (12 AND 18 MONTH CONTRACTS)
Prices and terms are subject to change during your contract.
For new Plusnet customers that sign up for 12 or 18 months (as appropriate).
Line rental is included in the price (line only, no calls included). Price from
month 13 or 19 (as appropriate) currently £41.75 a month (incl. line rental).
Compatible line required otherwise a £49.99 installation charge may apply
(excluding any external construction charges). We'll include a wireless router.
Outside of your 14 day cancellation period, if you choose to end your service
within the minimum period, you will have to pay an early termination charge
(opens new tab or window).
The date your broadband and line rental activates, or where your services do not
activate at the same time, the service that activates first, will be used as
your monthly billing date. If your broadband or line rental service are not
activated at the same time, for the service that is activated at a later date,
charges will be pro rated for the first month and any applicable discounts for
that service will apply once the service starts.
Subject to availability and cannot be used in conjunction with any other offer.
No cash alternative. Exclusions and terms apply (opens new tab or window).
UNLIMITED BROADBAND (12 AND 18 MONTH CONTRACTS)
Prices and terms are subject to change during your contract.
For new Plusnet customers that sign up for 12 or 18 months (as appropriate).
Line rental is included in the price (line only, no calls included). Price from
month 13 or 19 (as appropriate) currently £35.93 a month (incl. line rental).
Compatible line required otherwise a £49.99 installation charge may apply
(excluding any external construction charges). We'll include a wireless router.
Outside of your 14 day cancellation period, if you choose to end your service
within the minimum period, you will have to pay an early termination charge
(opens new tab or window).
The date your broadband and line rental activates, or where your services do not
activate at the same time, the service that activates first, will be used as
your monthly billing date. If your broadband or line rental service are not
activated at the same time, for the service that is activated at a later date,
charges will be pro rated for the first month and any applicable discounts for
that service will apply once the service starts.
Subject to availability and cannot be used in conjunction with any other offer.
No cash alternative. Exclusions and terms apply (opens new tab or window).
FULL FIBRE BROADBAND (12, 18 AND 24 MONTH CONTRACTS)
Prices and terms are subject to change during your contract.
For new Plusnet customers that sign up for 12, 18 or 24 months (as appropriate).
Price from month 13,19 or 25 (as appropriate) currently: Full Fibre 36 - £27,
Full Fibre 74 - £30, Full Fibre 145 - £35, Full Fibre 300 - £40, Full Fibre 500
- £47, Full Fibre 900 - £55. Compatible line required. Otherwise an installation
is required We'll include a wireless router. Outside of your 14 day cancellation
period, if you choose to end your service within the minimum period, you will
have to pay an early termination charge (opens new tab or window).
Subject to availability and cannot be used in conjunction with any other offer.
No cash alternative. Exclusions and terms apply (opens new tab or window).
Openreach Survey: In some cases Openreach have to carry out a survey before they
can connect a home to Full Fibre. To do this they may need access to your
property. If they do we'll contact you to arrange a suitable time. If additional
work is required, this may take longer than the initial set-up time provided and
there could be additional costs. Our team of specialists will contact you to
confirm what additional work is needed and how long this will take, usually
within four weeks from the date your order was placed. If you don't want to
proceed with your upgrade based on this, you will be able to cancel your order
and no charges will be applied to your account.
UNLIMITED BROADBAND (NO CONTRACT)
Prices and terms are subject to change during your contract.
For new Plusnet customers that sign up for a 30-day rolling contract. Line
rental is included in the price (line only, no calls included). Price from month
13 currently £37.68 a month (incl. line rental). Compatible line required
otherwise a £49.99 installation charge may apply (excluding any external
construction charges). We'll include a wireless router. You may terminate your
services at any time without having to pay an early termination charge. Outside
your 14 day cancellation period, you'll have to give at least 14 days' notice.
The date your broadband and line rental activates, or where your services do not
activate at the same time, the service that activates first, will be used as
your monthly billing date. If your broadband or line rental service are not
activated at the same time, for the service that is activated at a later date,
charges will be pro rated for the first month and any applicable discounts for
that service will apply once the service starts.
Subject to availability and cannot be used in conjunction with any other offer.
No cash alternative. Exclusions and terms apply (opens new tab or window).
EXISTING CUSTOMERS
Please see our price guide (opens new tab or window), log into your account in
the Member Centre (opens new tab or window) or call us on 0800 073 1120 to
discuss your contract.
SPEEDS
Φ Broadband speed is described as 'average download speed of 10Mb', as it is
based on speed available to at least 50% of customers at peak time (8-10pm).
Your actual speed will be dependent on your location, phone line, home wiring,
Wi-Fi connection and time of day. Find out why speeds vary (opens new tab or
window). Check your speed and products available at your location via 'check
availability' on our home page.
† Fibre broadband speed is described as 'average download speed of 66Mb' and
'average upload speed of 18Mb' on Unlimited Fibre Extra and 'average download
speed of 36Mb' and 'average upload speed of 9Mb' on Unlimited Fibre as it is
based on speed available to at least 50% of customers at peak time (8-10pm).
Your actual speed will be dependent on your location, phone line, home wiring,
Wi-Fi connection and time of day. Find out why speeds vary (opens new tab or
window). Check your speed and products available at your location via 'check
availability' on our home page.
Ө Up to 6x faster: based on a comparison between the average Unlimited Fibre
Extra download speeds with the average Unlimited Broadband speeds. The actual
speed you'll get depends on your location, phone line, home wiring, Wi-Fi
connection and time of day. Find out why speeds vary (opens new tab or window).
Check your speed and products available at your location via 'check
availability' on our home page.
** PLUSNET REWARD CARD
Once your broadband and line rental are activated you will be issued claim
information via email. Follow the instructions in this email to be issued with
your Plusnet Reward Card. You must submit your claim within two months of the
email being issued. The card must be activated within three months of it being
issued.
Your Plusnet Reward Card is issued by GVS Prepaid Ltd, an Electronic Money
Institution authorised in the UK by the Financial Conduct Authority with Firm
Reference number 900230; pursuant to license from Mastercard International.
Mastercard ® is a registered trademark of Mastercard International Inc. GVS
Prepaid Ltd's company registration number is 09193070 and its registered office
is at Westside, London Road, Hemel Hempstead, HP3 9TD. See Plusnet Reward Card
terms (opens new tab or window).
£50 PLUSNET REWARD CARD WITH UNLIMITED FIBRE
£50 Plusnet Reward Card offer ends 31 July 2023, and is available to new Plusnet
customers ordering Unlimited Fibre on an 18 month contract online
at www.plus.net or by calling Plusnet. Subject to availability.
£25 PLUSNET REWARD CARD WITH UNLIMITED FIBRE
£25 Plusnet Reward Card offer ends 15 January 2025, and is available to new
Plusnet customers ordering Unlimited Fibre on an 18 month contract online
at www.plus.net or by calling Plusnet. Subject to availability.
£60 PLUSNET REWARD CARD WITH UNLIMITED FIBRE EXTRA
£60 Plusnet Reward Card offer ends 29 March 2023, and is available to new
Plusnet customers ordering Unlimited Fibre Extra on an 18 month contract online
at www.plus.net or by calling Plusnet. Subject to availability.
£50 PLUSNET REWARD CARD WITH UNLIMITED FIBRE EXTRA
£50 Plusnet Reward Card offer ends 31 July 2023, and is available to new Plusnet
customers ordering Unlimited Fibre Extra on an 18 month contract online
at www.plus.net or by calling Plusnet. Subject to availability.
£25 PLUSNET REWARD CARD WITH UNLIMITED FIBRE EXTRA
£25 Plusnet Reward Card offer ends 15 January 2025, and is available to new
Plusnet customers ordering Unlimited Fibre Extra on an 18 month contract online
at www.plus.net or by calling Plusnet. Subject to availability.
£60 PLUSNET REWARD CARD WITH FULL FIBRE 74
£60 Plusnet Reward Card offer ends 29 March 2023, and is available to new
Plusnet customers ordering Full Fibre 74 on a 24 month contract online
at www.plus.net or by calling Plusnet. Subject to availability.
£70 PLUSNET REWARD CARD WITH FULL FIBRE 145
£70 Plusnet Reward Card offer ends 15 February 2023, and is available to new
Plusnet customers ordering Full Fibre 145 on a 24 month contract online
at www.plus.net or by calling Plusnet. Subject to availability.
£75 PLUSNET REWARD CARD WITH FULL FIBRE 145
£75 Plusnet Reward Card offer ends 15 February 2023, and is available to new
Plusnet customers ordering Full Fibre 145 on a 24 month contract online
at www.plus.net or by calling Plusnet. Subject to availability.
£75 PLUSNET REWARD CARD WITH FULL FIBRE 145
£75 Plusnet Reward Card offer ends 29 March 2023, and is available to new
Plusnet customers ordering Full Fibre 145 on a 24 month contract online
at www.plus.net or by calling Plusnet. Subject to availability.
£70 PLUSNET REWARD CARD WITH FULL FIBRE 500
£70 Plusnet Reward Card offer ends 15 February 2023, and is available to new
Plusnet customers ordering Full Fibre 500 on a 24 month contract online
at www.plus.net or by calling Plusnet. Subject to availability.
£75 PLUSNET REWARD CARD WITH FULL FIBRE 500
£75 Plusnet Reward Card offer ends 29 March 2023, and is available to new
Plusnet customers ordering Full Fibre 500 on a 24 month contract online
at www.plus.net or by calling Plusnet. Subject to availability.
AMAZON.CO.UK GIFT CARD
Once your broadband and line rental are activated you will be issued claim
information via email. Follow the instructions in this email to be issued with
your Amazon.co.uk Gift Card. You must submit your claim within two months of the
email being issued. The card must be activated within three months of it being
issued.
Amazon.co.uk (opens new tab or window) is not a sponsor of Plusnet, line rental
vouchers promotion or otherwise affiliated with Plusnet. The logos and other
identifying marks attached are trademarks of and owned by each represented
company and/or its affiliates. Please visit the Amazon.co.uk (opens new tab or
window) website for additional terms and conditions.
Amazon.co.uk (opens new tab or window) Gift Cards may be redeemed on the
Amazon.co.uk (opens new tab or window) website towards the purchase of eligible
products available on Amazon.co.uk (opens new tab or window). Gift Cards cannot
be reloaded, resold, transferred for value, redeemed for cash or applied to any
other account. Amazon.co.uk (opens new tab or window) is not responsible if a
gift card is lost, stolen, destroyed or used without permission. See Amazon's
website (opens new tab or window) for complete terms and conditions. Gift Cards
are issued by Amazon EU S. à r.l. All Amazon ®, ™ and © are IP of Amazon.com,
Inc. or its affiliates.
CASHBACK CHEQUE
Once your broadband and line rental are activated you will be issued claim
information via email. Follow the instructions in this email to be issued with
your cashback cheque. You must submit your claim within two months of the email
being issued.
Please note that your cashback cheque may be automatically sent to you without
having to claim for it as set out above. If this applies, this will be
confirmed to you in the order journey.
£25 PLUSNET CASHBACK CHEQUE WITH UNLIMITED FIBRE
£25 Plusnet Cashback Cheque offer ends 15 January 2025, and is available to new
Plusnet customers ordering Unlimited Fibre on a 18 month contract online
at www.plus.net or by calling Plusnet. Subject to availability.
£25 PLUSNET CASHBACK CHEQUE WITH UNLIMITED FIBRE EXTRA
£25 Plusnet Cashback Cheque offer ends 15 January 2025, and is available to new
Plusnet customers ordering Unlimited Fibre Extra on a 18 month contract online
at www.plus.net or by calling Plusnet. Subject to availability.
BROADBAND EXTRAS
PLUSNET SAFEGUARD
Included with all of our broadband packages, Plusnet Safeguard filters
inappropriate web content for your household. Further information can be found
here (opens new tab or window).
PLUSNET PROTECT POWERED BY NORTON™
Our security package protects you from online threats. Charges apply for
Unlimited Fibre broadband customers. Further information can be found here
(opens new tab or window).
CALL PLANS
EVENING & WEEKEND UK & MOBILE CALLS:
Evening & Weekend calls: Calls of up to an hour to UK landlines beginning with
01, 02, 03, 0845 and 0870 numbers made Monday-Friday 7pm to 7am and any time
Saturday or Sunday (except calls to indirect access numbers (which include
calling cards) and dial-up internet access). Calls must be started and finished
within these times to be inclusive (non-chargeable). A fair usage limit of 150
calls or 1000 minutes a month (whichever is reached first) applies to calls to
0845 and 0870 numbers (if you exceed this limit, we have the right to charge you
for further calls made, suspend and/or terminate your service in accordance with
our terms and conditions).
Mobile calls: Calls to UK mobiles and 070 personal numbering services made
Monday-Friday 7pm to 7am and any time Saturday or Sunday. Calls must be started
and finished within these times to be inclusive (non-chargeable). A fair usage
limit of 1000 minutes a month applies (if you exceed this limit, we have the
right to charge you for further calls made, suspend and/or terminate your
service in accordance with our terms and conditions). Hang up and re-dial before
60 minutes and you won't be charged. Some 07 numbers do not constitute mobile
numbers and may not be included as part of an inclusive mobile package.
UNLIMITED UK & MOBILE CALLS:
Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03,
0845 and 0870 numbers at any time (except calls to indirect access numbers
(which include calling cards) and dial-up internet access). Calls must be
started and finished within these times to be inclusive (non-chargeable). A fair
usage limit of 150 calls or 1000 minutes a month (whichever is reached first)
applies to calls to 0845 and 0870 numbers (if you exceed this limit, we have the
right to charge you for further calls made, suspend and/or terminate your
service in accordance with our terms and conditions).
Mobile calls: Calls to UK mobiles and 070 personal numbering services made at
any time. Calls must be started and finished within these times to be inclusive
(non-chargeable). A fair usage limit of 2000 minutes a month applies (if you
exceed this limit, we have the right to charge you for further calls made,
suspend and/or terminate your service in accordance with our terms and
conditions). Hang up and re-dial before 60 minutes and you won't be charged.
Some 07 numbers do not constitute mobile numbers and may not be included as part
of an inclusive mobile package.
ANYTIME INTERNATIONAL 300:
Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03,
0845 and 0870 numbers at any time (except calls to indirect access numbers
(which include calling cards) and dial-up internet access). Calls must be
started and finished within these times to be inclusive (non-chargeable). A fair
usage limit of 150 calls or 1000 minutes a month (whichever is reached first)
applies to calls to 0845 and 0870 numbers (if you exceed this limit, we have the
right to charge you for further calls made, suspend and/or terminate your
service in accordance with our terms and conditions).
25% discount to top 35 international destinations: (Anytime International 300)
Get a 25% discount on chargeable calls to all countries listed in our top 35
international destinations. For more information see our tariffs guide.
300 Anytime minutes: (Anytime International 300) Means 300 inclusive minutes to
USA mobiles, Canada mobiles and all landlines listed in our top 35 international
destinations. Hang up and re-dial before 60 minutes and you won't be charged.
Other call information:
Mobile minutes: Are available to Line Only and the Anytime International 300
call plan and adds 100 inclusive minutes to UK mobile numbers and 070 personal
numbering services at any time. Hang up and re-dial before 60 minutes and you
won't be charged. Some 07 numbers do not constitute mobile numbers and may not
be included as part of an inclusive mobile package.
Service calls outside of your inclusive minutes: The charge for calls to service
numbers beginning 084, 087, 09 and 118 consists of a 9.58p per minute access
charge from Plusnet, plus a service charge set by the company you called. For
more information visit www.plus.net/ukcalling.
Calls to Plusnet Support and other Plusnet line rental customers are included in
all line rental packages. Calls to other Plusnet phone customers are included
for the first hour. Hang up and re-dial before 60 minutes and you won't be
charged.
For more information on our landline tariffs, see our guide here.
For more information on call rates for service numbers, see our guide here.
PHONE LINE EXTRAS
VOICEMAIL
1571 Voicemail: Included as standard, our answer phone-style feature takes
messages when you can't get to the phone.
Voicemail Extra: This advanced voicemail service lets you record your own
greeting, store up to 30 messages and listen to them when you're not at home.
Voicemail Extra costs £3 a month. Further information about Voicemail Extra can
be found here.
CALLER DISPLAY
See the number of the person who is calling you (you'll need a phone that
supports this service). Further information about Caller Display can be found
here. Subject to availability.
PLUSNET CALL PROTECT
Included in all line rental packages, this blocks nuisance calls on your
landline and sends them straight into your junk voicemail. Further information
about Plusnet Call Protect can be found here. Subject to availability.
BT SPORT
BT SPORT FROM PLUSNET ON THE SKY DIGITAL SATELLITE PLATFORM
BT Sport is available to existing UK Plusnet residential broadband customers
with a Sky satellite receiver box, a satellite dish installed and an active
viewing card. No access to any online content is made available by BT via
www.bt.com/sport/ (opens new tab or window) or via the BT Sport App. Excludes
Multi-room. There is a minimum term of one month starting from your next billing
date following sign up.
† BT Sport HD requires a Sky HD satellite receiver box, HD cabling and an
HD-ready television to view the HD channels.
You don't need a Sky viewing card to order, but if you already have one you'll
need to give us the viewing card number.
BT SPORT APP FROM PLUSNET
BT Sport App from Plusnet is available to existing UK Plusnet residential
broadband customers. There is a minimum one month term starting from your next
billing date following sign-up. Monthly rolling contract.
You can access BT Sport online or via the BT Sport App in the UK and in over 25
European destinations. Requires minimum 400Kbps line speed or good Wi-Fi/3G/4G
signal and a compatible device. Maximum of two devices may be used
simultaneously. Must be aged 17 or over. TV licence required. Terms apply.
Our award-winning, UK based customer support is available 7 days a week
0800 432 0200
8am - 8pm Monday to Sunday
0800 432 0200
8am - 8pm Monday to Sunday
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