www.amazon.com.au Open in urlscan Pro
108.158.14.189  Public Scan

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Text Content

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Select the department you want to search in All Departments Alexa Skills Amazon
Devices Amazon Global Store Amazon Warehouse Apps & Games Audible Audiobooks
Automotive Baby Beauty Beer, Wine & Spirits Books CDs & Vinyl Clothing, Shoes &
Accessories    Women    Men    Girls    Boys    Baby Computer & Accessories
Electronics Garden Gift Cards Health, Household & Personal Care Home Home
Improvement Kindle Store Kitchen & Dining Luggage & Travel Gear Movies & TV
Musical Instruments Pantry Food & Drinks Pet Supplies Premium Beauty Prime Video
Software Sports & Outdoors Stationery & Office Products Subscribe & Save Toys &
Games Video Games
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Security and Privacy  ›  Legal Policies  › 


AMAZON.COM.AU PRIVACY NOTICE

Last updated: August 31 2022 . To see prior versions click here.

We know that you care how information about you is used and shared, and we
appreciate your trust that we will do so carefully and sensibly. This Privacy
Notice describes how Amazon Commercial Services Pty Limited and its affiliates
(collectively "Amazon") collect and process your personal information through
Amazon websites, devices, products, services, online and physical stores and
applications that reference this Privacy Notice (together, "Amazon Services").

 1.  What Personal Information About Customers Does Amazon Collect?
 2.  For What Purpose Does Amazon Use Your Personal Information
 3.  What About Cookies and Other Identifiers?
 4.  Does Amazon Share Your Personal Information?
 5.  How Secure Is Information About Me?
 6.  What About Advertising?
 7.  Which Information Can I Access?
 8.  What Choices Do I Have?
 9.  Are Children Allowed to Use Amazons Services?
 10. Contacts, Notices, and Revisions
 11. Related Practices and Information
 12. Examples of Information Collected






WHAT PERSONAL INFORMATION ABOUT CUSTOMERS DOES AMAZON COLLECT?

We collect your personal information in order to provide and continually improve
our products and services.

Here are the types of personal information we collect.

 1. Information You Give Us: We receive and store any information you provide in
    relation to Amazon Services Click here to see examples of what we collect.
    You can choose not to provide certain information, but then you might not be
    able to take advantage of many of our Amazon Services.
 2. Automatic Information: We automatically collect and store certain types of
    information about your use of Amazon Services, including information about
    your interaction with content and services available through Amazon
    Services. Like many websites, we use "cookies" and other unique identifiers,
    and we obtain certain types of information when your web browser or device
    accesses Amazon Services and other content served by or on behalf of Amazon
    on other websites. Click here to see examples of what we collect.
 3. Information from Other Sources: We might receive information about you from
    other sources such as updated delivery and address information from our
    carriers, which we use to correct our records and deliver your next purchase
    more easily. Click here to see examples of the information we receive.






FOR WHAT PURPOSES DOES AMAZON USE YOUR PERSONAL INFORMATION?

We use your personal information to operate, provide, develop, and improve the
products and services that we offer our customers. These purposes include:

 1. Purchase and delivery of products and services. We use your personal
    information to take and handle orders, deliver products and services,
    process payments, and communicate with you about orders, products and
    services, and promotional offers.
 2. Provide, troubleshoot, and improve Amazon Services. We use your personal
    information to provide functionality, analyse performance, fix errors, and
    improve usability and effectiveness of the Amazon Services.
 3. Recommendations and personalisation. We use your personal information to
    recommend features, products, and services that might be of interest to you,
    identify your preferences, and personalise your experience with Amazon
    Services.
 4. Provide voice, image and camera services. When you use our voice, image and
    camera services, we use your voice input, images, videos, and other personal
    information to respond to your requests, provide the requested service to
    you, and improve our services. For more information about Alexa voice
    services click here.
 5. Comply with legal obligations. In certain cases, we collect and use your
    personal information to comply with laws. For instance, we collect from
    sellers’ information regarding place of establishment and bank account
    information for identity verification and other purposes.
 6. Communicate with you. We use your personal information to communicate with
    you in relation to Amazon Services via different channels (e.g., by phone,
    e-mail, chat).
 7. Advertising. We use your personal information to display interest-based ads
    for features, products, and services that might be of interest to you. We do
    not use information that personally identifies you to display interest-based
    ads. To learn more, please read our Interest-Based Ads notice.
 8. Fraud Prevention and Credit Risks. We use personal information to prevent
    and detect fraud and abuse in order to protect the security of our
    customers, Amazon, and others. We may also use scoring methods to assess and
    manage credit risks


WHAT ABOUT COOKIES AND OTHER IDENTIFIERS?

 1. To enable our systems to recognize your browser or device and to provide and
    improve Amazon Services, we use cookies and other identifiers. For more
    information about cookies and how we use them, please read our Cookies
    Notice.






DOES AMAZON SHARE YOUR PERSONAL INFORMATION?

Information about our customers is an important part of our business, and we are
not in the business of selling our customer’s personal information to others. We
share customer’s personal information only as described below and with
subsidiaries Amazon.com, Inc. controls that either are subject to this Privacy
Notice or follow practices at least as protective as those described in this
Privacy Notice. These Amazon entities may be located in other countries.

 1. Transactions involving Third Parties: We make available to you services,
    products, applications, or skills provided by third parties for use on or
    through Amazon Services. For example, you can order products from third
    parties through our stores, download applications from third-party
    application providers from our App Store, and enable third-party skills
    through our Alexa services. When you place an order from a third-party
    seller, information related to the order will be provided to the seller, and
    such information will be subject to the seller's privacy policy. We also
    offer services or sell product lines jointly with third party businesses,
    such as co-branded credit cards. You can tell when a third party is involved
    in your transactions, and we share customers’ personal information related
    to those transactions with that third party. These third parties may be
    located in other countries.
 2. Third-Party Service Providers: We employ other companies and individuals to
    perform functions on our behalf. Examples include fulfilling orders for
    products or services, delivering packages, sending postal mail and e-mail,
    removing repetitive information from customer lists, analysing data,
    providing marketing assistance, providing search results and links
    (including paid listings and links), processing payments, transmitting
    content, scoring, assessing and managing credit risk and providing customer
    service. These third party service providers have access to personal
    information needed to perform their functions, but may not use it for other
    purposes. These service providers may be located in other countries.
 3. Business Transfers: As we continue to develop our business, we might sell or
    buy other businesses or services. In such transactions, customer information
    generally is one of the transferred business assets but remains subject to
    the promises made in any pre-existing Privacy Notice (unless, of course, the
    customer consents otherwise). Also, in the unlikely event that Amazon.com,
    Inc., or substantially all of its assets are acquired, customer information
    will of course be one of the transferred assets.
 4. Protection of Amazon and Others: We release account and other personal
    information when we believe release is appropriate to comply with the law;
    enforce or apply our Conditions of Use and other agreements; or protect the
    rights, property, or safety of Amazon, our users, or others. This includes
    exchanging information with other companies and organizations for fraud
    protection and credit risk reduction.

Other than as set out above, you will receive notice when personal information
about you might be shared with third parties, and you will have an opportunity
to choose not to share the information.






HOW SECURE IS INFORMATION ABOUT ME?

We design our systems with your security and privacy in mind.

 1. We work to protect the security of your personal information during
    transmission by using encryption protocols and software.
 2. We follow the Payment Card Industry Data Security Standard (PCI DSS) when
    handling credit card data.
 3. We maintain physical, electronic and procedural safeguards in connection
    with the collection, storage, and disclosure of personal customer
    information. Our security procedures mean that we may occasionally request
    proof of identity before we disclose personal information to you.
 4. Our devices offer security features to protect them against unauthorized
    access and loss of data. You can control these features and configure them
    based on your needs. Click here for more information on how to manage the
    security settings of your device.
 5. It is important for you to protect against unauthorized access to your
    password and to your computers, devices and applications. Be sure to sign
    off when finished using a shared device.






WHAT ABOUT ADVERTISING?

Third Party Advertisers and Links to Other Websites: Amazon Services may include
third-party advertising and links to other websites and apps. Third party
advertising partners may collect information about you when you interact with
their content, advertising and services. For more information about third-party
advertising at Amazon, including interest-based ads, please read our Interest-
Based Ads policy. To adjust your advertising preferences, please go to the
Advertising Preferences page.

Use of Third-Party Advertising Services: We provide ad companies with
information that allows them to serve you with more useful and relevant Amazon
ads and to measure their effectiveness. We never share your name or other
information that directly identifies you when we do this. Instead, we use an
advertising identifier like a cookie, a device identifier or a code derived from
applying irreversible cryptography to other information like an email address.
For example, if you have already downloaded one of our apps, we will share your
advertising identifier and data about that event so that you will not be served
an ad to download the app again. Some ad companies also use this information to
serve you relevant ads from other advertisers. You can learn more about how to
opt-out of interest-based advertising by going to the Advertising Preferences
page.






WHAT INFORMATION CAN I ACCESS?

You can access your information, including your name, address, payment options,
profile information, Prime membership, and purchase history in the "Your
Account" section of the website. Click here for a list of examples that you can
access.






WHAT CHOICES DO I HAVE?

If you have any questions as to how we collect and use your personal
information, please contact our Customer Service. Many of our Amazon Services
also include settings that provide you with options as to how your information
is being used.

 1. As described above, you can choose not to provide certain information, but
    then you might not be able to take advantage of many of the Amazon Services.
 2. You can add or update certain information on pages such as those referenced
    in the Which Information Can I Access?. When you update information, we
    usually keep a copy of the prior version for our records.
 3. You can manage the types of communications you receive from us, and opt out
    of certain communications, by adjusting your Customer Communication
    Preferences . You consent to receiving communications in accordance with
    these preferences. If you do not want to receive in app notifications from
    us please adjust your notification settings in the app or device.
 4. If you do not want to see interest based ads, please adjust your Advertising
    Preferences.
 5. The Help feature on most browsers and devices will tell you how to prevent
    your browser or device from accepting new cookies or other identifiers, how
    to have the browser notify you when you receive a new cookie, or how to
    block cookies altogether. Because cookies and identifiers allow you to take
    advantage of some essential features of Amazon Services, we recommend that
    you leave them turned on. For instance, if you block or otherwise reject our
    cookies, you will not be able to add items to your Shopping Cart, proceed to
    Checkout, or use any Services that require you to Sign in. For more
    information about cookies and other identifiers, see our Cookies Notice.
 6. If you want to browse our websites without linking the browsing history to
    your account, you may do so by logging out of your account here and blocking
    cookies on your browser.
 7. You will also be able to opt out of certain other types of data usage by
    updating your settings on the applicable Amazon website (e.g., in "Manage
    Your Content and Devices"), device, or application. For more information
    click here. Most non-Amazon devices also provide users with the ability to
    change device permissions (e.g., disable/access location services,
    contacts). For most devices, these controls are located in the device's
    settings menu. If you have questions about how to change your device
    permissions on devices manufactured by third parties, we recommend you
    contact your mobile service carrier or your device manufacturer.
 8. If you are a seller, you can add or update certain information in Seller
    Central, update your account information by accessing your Seller Account
    Information, and adjust your email or other communications you receive from
    us by updating your Notification Preferences.

In addition, to the extent required by applicable law, you may have the right to
request access to or correction of your personal data. If you wish to do any of
these things, please visit here or contact Customer Service. Depending on your
data choices, certain services may be limited or unavailable.






ARE CHILDREN ALLOWED TO USE AMAZON SERVICES?

Amazon does not sell products for purchase by children. We sell children's
products for purchase by adults. If you are under 18, you may use Amazon
Services only with the involvement of a parent or guardian. For more information
on how we handle personal information for Amazon Services intended for children
under the age of 13, please read our Children’s Privacy Notice.






CONTACTS, NOTICES, AND REVISIONS

If you have any concern about privacy at Amazon, please contact us with a
thorough description, and we will try to resolve it. Our business changes
constantly, and our Privacy Notice will change also. You should check our
website frequently to see recent changes. Unless stated otherwise, our current
Privacy Notice applies to all information that we have about you and your
account. We stand behind the promises we make, however, and will never
materially change our policies and practices to make them less protective of
customer information collected in the past without the consent of affected
customers.


RELATED PRACTICES AND INFORMATION

 * Conditions of Use
 * Seller Program Policies
 * Help department
 * Order History
 * Your Account








EXAMPLES OF INFORMATION COLLECTED

Information You Give Us When You Use Amazon Services

You provide information to us when you:

 * search or shop for products or services in our stores;
 * add or remove an item from your cart; place an order through or use Amazon
   Services;
 * download, stream, view or use content on a device, or through a service or
   application on a device;
 * provide information in Your Account (and you might have more than one if you
   have used more than one e-mail address or mobile number when shopping with us
   ) or Your Profile;
 * talk to or otherwise interact with our Alexa voice service;
 * upload your contacts;configure your settings on, provide data access
   permissions for, or interact with an Amazon device or service;
 * provide information in your Seller Account Kindle Direct Publishing account,
   Developer account or any other account we make available that allows you to
   develop or offer software, goods, or services to Amazon customers;
 * offer your products or services on or through Amazon Services;
 * communicate with us by phone, e-mail, or otherwise;
 * complete a questionnaire, a support ticket or a contest entry form;
 * upload or stream images, videos or other files to Amazon Drive or other
   Amazon Services;
 * use our services such as Amazon Prime Video;
 * compile Playlists, Watchlists, Wish Lists or other gift registries;
 * participate in Discussion Boards or other community features;
 * provide and rate Reviews;
 * specify a Special Occasion Reminder ; or
 * employ Product Availability Alerts, such as Available to Order Notifications.



As a result of those actions, you might supply us with such information as:

 * identifying information such as your name, address, and phone numbers;
 * payment information;
 * your age;
 * your location information;
 * your IP address;
 * people, addresses and phone numbers listed in your Addresses
 * e-mail addresses of your friends and other people;
 * content of reviews and e-mails to us;
 * personal description and photograph in Your Profile;
 * voice recordings when you speak to Alexa;
 * images and videos collected or stored in connection with Amazon Services
 * Information and documents regarding identity, including Social Security and
   driver’s license numbers;
 * corporate and financial information;
 * credit history information; and
 * device log files and configurations, including Wi-Fi credentials, if you
   choose to automatically synchronize them with your other Amazon devices.

Automatic Information

Examples of the information we collect and analyze include:

 * the Internet protocol (IP) address used to connect your computer to the
   Internet;
 * login, e-mail address and password;
 * the location of your device or computer;
 * content interaction information; such as content downloads, streams, and
   playback details, including duration and number of simultaneous streams and
   downloads, and network details for streaming and download quality, including
   information about your internet service provider;
 * device metrics such as when a device is in use, application usage,
   connectivity data, and any errors or event failures;
 * Amazon Services metrics (e.g., the occurrences of technical errors, your
   interactions with service features and content, your settings preferences and
   backup information, location of your device running an application,
   information about uploaded images and files such as the file name, dates,
   times and location of your images);
 * version, and time zone settings,
 * purchase and content use history, which we sometimes aggregate with similar
   information from other customers to create features likeBest Sellers;
 * the full Uniform Resource Locator (URL) clickstream to, through, and from our
   websites, including date and time; products and content you viewed or
   searched for; page response times, download errors, length of visits to
   certain pages and page interaction information (such as scrolling, clicks,
   and mouse-overs);
 * phone numbers used to call our customer service number; and
 * images or videos when you shop in our stores or stores using Amazon Services.



We may also use device identifiers, cookies, and other technologies on devices,
applications, and our web pages to collect browsing, usage, or other technical
information.

Information from Other Sources

Examples of information we receive from other sources include:
 * updated delivery and address information from our carriers or other third
   parties, which we use to correct our records and deliver your next purchase
   or communication more easily;
 * account information, purchase or redemption information, and page-view
   information from some merchants with which we operate co-branded businesses
   or for which we provide technical, fulfilment, advertising, or other
   services;
 * Information about your interactions with products and services offered by our
   affiliates;
 * search results and links, including paid listings (such as Sponsored Links);
 * information about internet connected devices and services linked with Alexa;
   and
 * credit history information from credit bureaus, which we use to help prevent
   and detect fraud and to offer certain credit or financial services to some
   customers.

Information You Can Access

Examples of information you can access through Amazon Services include:
 * status of recent orders (including subscriptions)
 * your complete order history;
 * personally identifiable information (including name, e-mail, password and
   address book);
 * payment settings (including payment card information, promotional certificate
   and gift card balances and 1-Click settings);
 * e-mail notification settings (including Product Availability Alerts,
   Delivers, Special Occasion Reminders and newsletters);
 * recommendations and the products you recently viewed that are the basis for
   recommendations (including Recommended for You and Improve Your
   Recommendations);
 * shopping lists and gift registries (including Wish Lists and Baby and Wedding
   Registries);
 * your content, devices, services and related settings, and communications and
   personalised advertising preferences;
 * content that you recently viewed;
 * voice recordings associated with your account;
 * Your Profile (including your product Reviews, Recommendations, Reminders and
   personal profile);
 * If you are a seller, you can access your account and other information, and
   adjust your communications preferences by updating your account in Seller
   Central; and
 * If you are a developer participating in our Developer Services Program you
   can access your account and other information, and adjust your communications
   preferences, by updating your accounts in the Developer Services Portal.





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 * AMAZON INFLUENCER TERMS & CONDITIONS FOR SPONSORED CONTENT
 * Communications with Amazon Employees
 * Amazon.com.au Privacy Notice


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