ticketsearch.com Open in urlscan Pro
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    <h2 class="fs-xl tac">Welcome to TicketSearch</h2>
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    <p class="fs-sm tac">Choose from the following options to view information specific to your country or region.</p>
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  <div class="row tac">
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  <div class="mt5">
    <p class="fs-xs tac max-w-56 mx-auto"> <b>Country not listed?</b> TicketSearch is rolling out globally in the coming months so until then, check out our list of product features by visiting the
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Text Content

 * 
 * ✉ sales@ticketsearch.com
   ☎ +61 1300 463 332

 * Overview
 * Features
 * Enterprise
 * Contact Us
 * Login
 * Region:




TICKETING BUILT YOUR WAYTM

TicketSearch is a powerful event ticketing, box office management, CRM and
fundraising solution providing organisations of any size the tools and support
to sell tickets, memberships, merchandise, gift vouchers, subscriptions and
manage customer relations. Funds are directed to your bank account daily using
your own merchant account giving you complete control or you can elect to use
the TS merchant account.

Get Started
Schedule a Live Demo

Learn More


Do you sell 5000+ tickets a year?  Check out TicketSearch Enterprise


A TICKETING SOLUTION FOR EVERY HOST




Whether you're big or small, run workshops, music gigs, theatre productions,
sports events, trade shows and conferences, or even general activities, we've
got your ticketing needs covered.

Get Started


FINE TUNE WITH DEDICATED MODULES FOR CORE ACTIVITIES

Sell and upsell any food and drink at checkout or counter

Cross Sell items other than tickets with ease

Whether it be related events/activities, a membership, subscription or general
merchandise

Package tickets or offer season subscriptions

Allow your customers to give your product as a gift

Allow customers the option of donating to your organisation

Build your customer database with membership programs

Add discount codes and special offers at checkout

Sell and upsell any food and drink at checkout or counter

Sell and upsell items other than tickets with ease

Package tickets or offer season subscriptions

Allow your customers to give your product as a gift

Allow customers the option of donating to your organization

Build your customer database with membership programs

Add discount codes and special offers at checkout

We don't just promise, We deliver

Development is key and listening to our clients development requests is crucial.

Since 2020, we have released more than 1300 features & updates to the system.

In 2023, more than 100 features/updates have already been released.

 * TicketSearch is live in more than 20 countries including the United States,
   Canada, Australia, New Zealand, Mexico, Caribbean Islands, Malaysia,
   Singapore, Indonesia & Vietnam.

 * There are more than 3500 venues using TicketSearch globally.


FAST SET-UP

Build events and activities quickly with our easy to use set-up wizard.




HIGHER SALES

Now you have the ability to cross-sell merchandise at checkout, upsell products
at the ticket counter and take advantage of dynamic pricing capability.




IMMEDIATE REVENUE

Plug in your Payment system to receive revenue directly into your bank account.




YOUR PLATFORM, YOUR BRAND

Create a seamless experience and apply your language, look and feel to the
ticketing process.

Get Started



LEAVE NO SEAT UNSOLD

 * Interactive & User-Friendly Interface
   The map builder boasts an intuitive Interface, allowing you to effortlessly
   create and customize seating charts with a user-friendly drag-and-drop
   functionality. Easily add single seats, rows of seats, tables, booths, and
   other elements, and adjust their placement to match your venue's layout.
 * Seat View & Seat Description
   Add seat views to allow customers to assess their view of the stage. Also add
   a seat description as a rollover or popup where the customer needs to click
   ok to confirm they understand, for example, potential restriction to a seat
   i.e. view restriction.
 * Printable Seating Maps
   Generate printable versions of the seating chart, ideal for offline
   scenarios.
 * Flexible Seating Options
   Choose from a Canvas/Flat Map with one level, or an Area Map with multiple
   levels. Add rows and or tables for Reserve Seating or mix your inventory by
   adding General Admission Areas onto your map. Configure to suit your needs,
   be it standard theatre-style seating to cabaret, banquet, sports venue, or
   custom configurations.
 * Smart Best Available Path
   Control the flow order of seat selection by setting up a Best Available Path.
   Download a CSV file and adjust your seating flow order then upload that file
   to instantly change the selling path.
 * Accessibility Considerations
   Ensure inclusivity by incorporating accessibility features into your seating
   chart. Easily designate wheelchair-accessible areas and accommodate guests
   with special needs for a more inclusive event experience.
 * Seat Labelling & Customization
   Effortlessly label seats with numbers and or letters, categorize seats, or
   groups of seats with section labels. Get creative and apply color-coding and
   visual markers to enhance the look of elements/items.
 * Mobile Compatibility
   Our map builder is fully optimized for mobile devices, enabling attendees to
   view and explore the seating chart on their smartphones or tablets for
   enhanced convenience and engagement.
 * Dynamic Hold Templates
   Our map builder is fully optimized for mobile devices, enabling attendees to
   view and explore the seating chart on their smartphones or tablets for
   enhanced convenience and engagement.




SAY IT LOUD WITH SOCIAL MEDIA INTEGRATION

Customer Social Media login

“Like” events & activities

Share events

Customise what social media you offer


SCANNING AT SHOWTIME

 * Barcode Support
   Supports both standard barcodes and QR codes, allowing easy scanning of
   mobile, e-tickets or paper tickets.
 * Ticketing Insight
   The app provides insights into ticket types and ticket price levels that have
   been sold and scanned. This information helps event planners make data-driven
   decisions and adjustments to optimize the event's performance and attendee
   experience.
 * Customer Search
   The app facilitates quick searches based on customer name, booking reference
   or barcode number, enabling efficient booking retrieval. In cases of damaged
   or lost tickets, you can manually check-in customers at the door, ensuring a
   smooth entry process.
 * Live Statistics and Tracking
   Live statistics dashboard keeps you informed and in control. It provides
   immediate access to crucial event and customer data, enabling real-time
   tracking and analysis of ticket sales and scanning progress.
 * Mobile Compatibility
   The TicketSearch Scanning app is compatible with two major operating systems:
   iOS and Android. For iPhones, the app requires iOS version 8.0 or later,
   while Android devices need to run on Android 8.0 (Oreo) or later.





TAKE YOUR BUSINESS TO THE NEXT LEVEL WITH TICKETSEARCH ENTERPRISE

Data and analytics

Full business integration

Customer relationship management

Show Me More


WELCOME TO TICKETSEARCH

Introducing TicketSearch

What is TicketSearch?

A ticketing solution for every host.

What our clients think about TicketSearch

What the media are saying about TicketSearch

Grow your business with TicketSearch

Big Data with Tableau

A better customer experience

The new kid on the block.

Disruptors

Mobile first

A seamless online flow

Win win win

TicketSearch ticks all the boxes

Click here for a deeper dive into TicketSearch features


WHAT OUR USERS ARE SAYING

"TicketSearch is a real game changer for the ticketing, venues and events
industry. Finally there is a product that is built and hosted from the ground up
by an Australian team that understands the complex and specific needs of the
region. I truly believe this is the best ticketing product in the Australian
market and potentially the world."

– Peter Ross, Theatre Director – Capitol Theatre and Manager - Entertainment
Venues, NSW AU


Read More

"The TicketSearch system has been brilliant with easy to follow instructions and
information throughout the whole system and when I have had queries the support
team had been so incredibly helpful."

— Wonderland Entertainment and Leisure, VIC AU



"If you’ve ever had a perfect new beau you’ve wanted to introduce to the family,
well TicketSearch is the equivalent. In a year that has been undisputedly
rubbish, the one good thing about 2020 is our transition to this ticketing
platform. As we navigate to the other side of COVID19, the ability to understand
our market and increase sales will be ultra-important and TicketSearch will
enable us to accomplish this."

— Dubbo Regional Theatre and Convention Centre, NSW AU



"The ease of syncing the system with our existing mailing lists has made sure
our venue remained engaged and connected with all our patrons during such
uncertain times. The prompt, professional and efficient services of the
TicketSearch support team has helped keep the HEART beating!"

— Nicky Hansen, General Manager, Margaret River HEART, WA AU



"Thanks to the team at TicketSearch for making the switch so seamless. The
process to integrate our data was easy and user friendly and a big thanks to the
team who were always available for support."

— City of Playford (Council), SA AU



"TicketSearch is changing the way we operate on a daily basis, it’s refreshing
to have an Aussie company that understands, meets and exceeds our needs. We’ve
cut down the time it takes to build events and that has allowed us more time to
focus on our event delivery."

— Broken Hill City Council, NSW AU



"It has been a great collaborative effort between TicketSearch and The Cube
Wodonga. Feedback with reference to the staff and the system is great, upgrades
and developments are both relevant and speedy. Making new developments in order
to be current with the nature of industry is greatly appreciated and greatly
needed, and they are leading the way in this area."

— Fiona Elliot, Box Office and Front of House Co-Ordinator, The Cube Wodonga,
VIC AU


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AND JUST IN CASE THERE IS ANOTHER COVID PANDEMIC OR SIMILAR, WE ARE READY!
WE PROVIDE TICKETING THAT IS ADAPTED TO COVID-19 REQUIREMENTS FOR A SAFER
EXPERIENCE. THE SHOW MUST GO ON!

Automated Social
Distancing Seat Maps

Learn More

Virtual Online Event Hosting
Capabilities with Zoom

Learn More

Efficient Ticket Holder
Information Collection

Learn More


3 TIERS DESIGNED TO SUIT YOUR SPECIFIC
NEEDS. CHOOSE 1 THAT IS RIGHT FOR YOU!


BASIC

Whether you’re a small business, local band or event promoter, everything you
need to create one-off events & activities with ease.

Main Features

 * Build events & activities quickly with the help of our friendly wizard set
   up.
 * Up-sell food, drinks or merchandise with an event or independently.
 * Host online events through TicketSearch’s full API Integration with Zoom.
 * Ticket holder information collection useful for contact tracing.
 * Customise the look and feel of your online sales portal to match your brand.
   It’s built for mobile.
 * Ticket sales deposited daily into your bank account.
 * Scan tickets anywhere with our free mobile app.
 * Packed with social media tools incl. Facebook Login–like and share your
   events.
 * Generate your sales and marketing reports in real-time.
 * Plus more.

30c

Fee per ticket sold*

Get Started


STANDARD

A complete online and box office ticketing system suitable for small theatres,
schools or pubs & clubs with regular ticketing needs.

All the features of Basic plus:

 * Sell Gift Vouchers and create fundraising campaigns for your org.
 * Set ticket delivery options including SMS, e-ticket or Apple Wallet.
 * Keep your customers safe with smart Social Distancing Seat Maps
 * Incl. Apple Pay, Google Pay & PayPal
 * Build venues and seat maps instantly- reconfigure anytime.
 * Say goodbye to single seats.
 * Offer promo codes for discounted ticketing.
 * Market your events using Mailchimp, Google AdWords, Facebook Pixel tracking,
   Google Analytics and more.
 * Sell online or at the box office incl. Fast Sales on the night.
 * Experience with Seat View.

40c

Fee per ticket sold*

Get Started


ENTERPRISE

For larger organisations, venues or promoters who want to take control with an
advanced, fully customizable data first ticketing platform.

Basic and Standard plus:

 * Access 35+ easy to read dashboard reports – Powered by Tableau.
 * Schedule reports with real-time alerts
 * Integrate your existing business systems with our API integration.
 * Know your customers using our custom built CRM.
 * Build Season Subscriptions, packages and Membership programs.
 * Reward your customers with Deals & Discounts
 * Add multiple users and set specific system privileges.
 * Plus more superior features to unlock your inner control freak.

Contact Us For Pricing

Learn More
Apply Now


See more product features


 * basic
   
   30c (per ticket sold)
   
   Get Started
 * standard
   
   40c (per ticket sold)
   
   Get Started
 * enterprise
   
   by contract
   
   Learn More

 * Basic
 * Standard
 * Enterprise

basic

30c per ticket sold

Whether you’re a small business, local band or event promoter, everything you
need to create one-off events & activities with ease.
Get Started
standard

40c per ticket sold

A complete online and box office ticketing system suitable for small theatres,
schools or pubs & clubs with regular ticketing needs.

Get Started
enterprise
by contract

For larger organisations, venues or promoters who want to take control with an
advanced, fully customizable data first ticketing platform.

Learn More


YOUR PLATFORM, YOUR BRAND

Personalise your online sales portal like never before. Give your customers an
integrated and seamless experience that suits your brand

Use your own fonts, colours and images




Change copy in text fields




Adjust layouts




Customise your jargon




Customise your Apple Wallet and Google Wallet design




Customise all the communication including emails/letters/SMS- confirmation email




Birthday email, membership, donation, pre and post email reminders and more.




Complete control of the design or your tickets




Create custom sales channels and delivery methods




Customised messages (sold out, off sale, allocation exhausted






A SPEEDY SET-UP AND SALES PROCESS

Build events and activities quickly with our easy to use set-up wizard, setting
your staff up for a no-training required sales process

Schedule events and activities as well as pricing templates to automatically
save and archive after x number of days




Build fee templates in advance to save time




No costs for free events






CONTROL YOUR VENUE CREATION

Build your venue and seat maps in real time with the flexibility to reconfigure
anytime (even at the session date/time level). Add, delete or simply amend

Customise your Best available path so that seating path follows what you
consider is the best pattern




Block customers from leaving single seats




Add seat descriptions i.e. restricted view




Experience with seat view to the stage




Automatic Social Distancing Seat Maps






PACKED WITH MARKETING FEATURES



Activate Facebook & Google login for ease




Custom CRM allowing to you create tasks, add documents. You can even define your
tasks and accepted results, document formats accepted and more.




Integration with Google Analytics (GA4) allowing you to measure traffic and
engagement across your website




Access to Google Analytics




Integration with Facebook & Google AdWords Pixel Tracking- set these preferences
at organisation and/or event level




Generate or import one off promo codes




UTM Sales Force Integration




Create Meta Tags to ensure customers find your events and products with ease




Create unique tracking links




Create and assign Categories & interests




Integrated with your marketing tools eg. Mailchimp and more




Create multiple marketing opt-ins at an organisation or event/activity level.
Set your opt-ins for specific third parties such as promoters




Segment your data with marketing tags




Collect one or more marketing codes- how did you hear about the event/activity?




Social Media Integration - select your preferred social media share, like and
select your social media look and feel. You can even adjust these options on an
event/activity level




Automated abandoned cart emails are sent to prompt purchase Create promo codes
against a ticket type or against the shopping cart total Define customer
relationships to other customers within database






INCREASE SALES AND OFFER A SMOOTH CUSTOMER EXPERIENCE

Clever tools to maximise revenue

Activate Facebook & Google login for ease




Pay what you feel integration allowing the customer to pay before or after the
event




Use fast sales to speed up ticket sales on the day (if preferred, collect email
or mobile to send ticket delivery without adding customer info)




Allow customers to be added to Waitlists for sold out events/activities.
Waitlist can be set at the event level or for specific performances




Terminal point integration using stripe for fast walk up sales




Add merchandise and up-sell with your control




Add upsells (food/drinks/merch) and cross-sells (to related events, memberships,
subscriptions)




Sell Merchandise and restrict specific merch to members, tagged customers
(VIP's, staff etc) and enforce a promo code to access




Dynamic pricing




Reward customers with deals and discounts




Allow reservations pay later- customers can log into their account and pay
online




Allow partial payments of reservations pay later




Set an auto release date of the reservation Products.




Create thresholds for selling- i.e. selling fast 80%, almost sold 95%






SCANNING AT THE TIP OF YOUR FINGERS



Scan tickets with your Apple or Android mobile phone




Desktop/laptop scanning available




Check attendance stats on the dashboard via our scanning app




Manual check-in using the same device




Import Barcodes from another system to allow scanning






CONNECT YOUR BUSINESS

Your data made visual and usable

Allow customers to pay with Apple Pay




Access to API for seamless integration




Connected with Artifax- Venue Management System




Enable insurance during the sales flow to reduce the number of refunds




Host online events through TicketSearch's full API Integration with Zoom




Google Address Verification




Pay by PayPal




Integration with a number of gateways including Securepay, Stripe, Cybersource,
Authorise.net and Ipay88






KNOW YOUR CUSTOMERS

A custom built CRM system giving you end to end database management

Access to customer dashboard stats, total spend, last purchase, average days to
purchase, total spend YTD, amount donated, donor level, ranking and more




Allow transferring of tickets/items to another customer online through customer
account




Customisable communications: surveys, email templates and questionnaires




Create CRM activities




Create as many custom data fields as you like for collection from your customers
i.e. dietary requirements, age ranges, Make fields mandatory, optional, hidden




Define customer relationships to other customers within database




Activate the duplicate record identifier during the customer add process




Automatically archive customers who haven't logged into their accounts and/or
purchased tickets within x days




Collect multiple ticket holders information






REPORTS AND YOUR FINANCE NEEDS AT THE TIP OF YOUR FINGERS



Up to 28 standard reports available (depending on your plan)




Reports can be generated on screen, sent by our email now option or scheduled
i.e., hourly, daily, specific days, weekly, monthly and yearly




Save time by saving your report filters




Integration with Tableau Reporting




Customised reporting




Report formats available are PDF,EXCEL,WORD,HTML,POWERPOINT,CSV,XML




Add GL account codes




Create Reporting codes and Grouping




Customise specific Taxes and charges, add or include in price and adjust at the
event/activity level




Set your bank reconciliation time to match your reports to your financial data
Real time alerts set by you




Refunds and exchange fees processed through the system




Add Payment fees as a percentage or $ value i.e. Amex surcharge, Walk up
surcharge




Create your own payment fees and activate online






VOUCHERS/MEMBERSHIPS/SUBSCRIPTIONS



Sell vouchers and allow gifting of vouchers to a friend with a customised
message. Schedule voucher to be sent on a specific date/time (i.e. birthday).




A dedicated memberships module with automated renewal




Allow members to login and access specific pricing, ticket types and more




Print or email membership cards/tickets and send new members welcome letters or
by email




Easy to build subscriptions and packages- advanced features allowing mandatory
items to be added




Bulk update individual customer membership and gift voucher validity or update
all orders. For example, during covid, vouchers were needed to be extended to
cover the non-use period,






DONATIONS/FUNDRAISING



Add donations Activate fundraising donations on their own or as part of an
event/activity- including minimum amounts and suggested values




Set specific donation campaigns against an event/activity.




Coming soon *** setup recurring donations






SECURITY & USERS



Setup multiple user, roles, privileges. Every function in TS is a privilege




Fast user setup by applying global user policies




Setup external users with restricted access to reports






EXTRA FEATURES

Other features that make TicketSearch even more customizable to your needs

Send etickets, mobile tickets, email confirmation only, box office collection,
mail and more




Ticket Suppression- send eticket and sms tickets at x hours before the
event/activity. Stop scalping




Order confirmation redirect i.e. to your Facebook page or back to main
event/activity listing page. You pick




Control your shopping cart timers




Print Via a BOCA ticket Printer




Batch/Bulk print tickets




Add Documents, questionnaires, etickets, documents and upsells to specific
ticket types i.e. a member will receive discounted upsells




Import database from another system




Tailor your Terms and Conditions for specific Events/Activities




Coming soon** Bulk refunds/Bulk exchanges




Click here for Attestation of Compliance
Click here for General Data Protection Regulation (GDPR)
Product
 * Overview
 * Features
 * Enterprise

Contact
Sales Email: sales@ticketsearch.com
Support Email: support@ticketsearch.com
P: +61 1300 463 332
Newsletter




SEE TICKETSEARCH IN ACTION

First Name *
Last Name *
Email Address *
Company Name *
Phone Number *

Get Free Demo



WELCOME TO TICKETSEARCH

Choose from the following options to view information specific to your country
or region.


AUSTRALIA &
NEW ZEALAND


USA


CANADA


EUROPE


UNITED KINGDOM


THE CARIBBEAN


ASIA

Country not listed? TicketSearch is rolling out globally in the coming months so
until then, check out our list of product features by visiting the Australian &
New Zealand site.