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 * Shure Applications
 * Help


MY SHURE ID

Single Sign-On Access to Your Shure Applications

My Shure ID is the account that you use to securely access Shure applications,
portals, and support services (“applications”). It includes your email address
and password to sign in, as well as your user profile and permissions across
applications.

With only one set of login credentials, My Shure ID eliminates different
usernames and passwords and provides you an efficient single sign-on (SSO)
experience across all supported Shure applications.


Jump to FAQs:
Supported Applications  |  Create A New ID  |  Login Issues  |  Maintenance  | 
Help


HOW DOES MY SHURE ID WORK? 

All Shure applications which use My Shure ID (previously called "Shure Account")
for login are integrated with a central identity and access management platform.
This class-leading system securely stores and manages My Shure ID information,
including your login credentials, registration and user details, access rights,
as well as permissions you have granted to Shure across applications.

When you log in to a supported Shure application with My Shure ID, you
essentially log in via our central identity platform. This also means, you can
continue to access other supported applications within the same session without
having to re-enter your credentials. This is commonly referred to as a “single
sign-on”.


WHERE CAN I USE MY SHURE ID? 

You can access the following applications with My Shure ID. Please note that
some applications are open to everyone (public applications), while others are
only available to authorized Shure partners and customers (restricted
applications).

PUBLIC APPLICATIONS
 


SAI LEARNING PORTAL >>

On-demand learning platform with a broad selection of industry-recognized
conceptual and application training, certification programs, Shure product
courses, and general audio education from the Shure Audio Institute.


TECH PORTAL >>

Technical resource library for professional users who specify, design, deploy,
or operate Shure products. Access complete documentation, software and firmware
downloads, comparisons, and support tools, all in a simplified and fully
searchable layout.


SERVICE COMMUNITY >>

Gateway to Shure product support and customer service. Register your products
and validate your warranty, submit a repair request, or browse our vast
knowledge base for answers to common technical questions. (Available in select
regions only.)

RESTRICTED APPLICATIONS
 


PARTNER SHOP >>

E-commerce platform for channel partners and B2B customers, featuring
comprehensive product and availability information, flexible order placement,
shipping options and monitoring, and returns management.


SOFTWARE PORTAL >>

License management portal for Shure IntelliMix Room and SystemOn software.
Accessible for customers who ordered a software license, showing purchased
licenses, registered users, and expiry dates.


DIGITAL ASSET LIBRARY >>

Centralized digital asset management system with comprehensive branding,
content, and promotional materials for channel partners who support the sales
and marketing of the Shure brand and products.


PARTNER COMMUNITY

Customer success platform for U.S. sales representatives who provide pre- and
post-sales support and service in the United States with and on behalf of Shure.
 


HOW TO ACCESS AN APPLICATION WITH MY SHURE ID? 

PUBLIC APPLICATIONS

Go to the application login page and simply enter your credentials. If you don't
have a My Shure ID yet, you can create a new ID via the Sign up button.

Note: If you access a new application with your existing My Shure ID for the
first time, you may be asked to provide additional information that's required
for using that application. Please enter your details and continue. The
information will be added to your existing account and you won't be asked again
the next time you log in.

RESTRICTED APPLICATIONS

Please contact Shure Customer Support to request access. We will review your
request, enroll you in the application, and notify you once this is completed.
If you don't have a My Shure ID yet, we will create one for you. Once you're all
set up, you may go to the application login page and enter your credentials to
access.


HOW TO CREATE MY SHURE ID

You can create an account by registering for any of our public applications.
See Self-Serve Setup.

Shure may also create an account on your behalf. This typically happens when we
roll out a new application to customers who don't have a My Shure ID yet, or
when we enroll new partners in restricted applications. See Automated Setup.

Important: Do not use a general or shared email address to set up My Shure
ID (e.g. info@, contact@ etc.) and do not share an account with other people.
For security reasons, your credentials should be unique to you and linked to
your individual email address.


SELF-SERVE SETUP 

 1. Below the application login, click Sign up to create a new ID.
 2. Enter the required registration information (may vary by application) and
    click Submit.
 3. In the Set up security methods window, click Email Set up to verify your
    email address.
 4. You will receive an automated email from accounts@shureincorporated.com.
    Click Verify email address – OR – enter the verification code into the setup
    page and click Verify. The verification link/code expires after 5
    minutes. (Didn't receive the email? See here.)
 5. Back in the Set up security methods window, click Password Set up to set
    your password. Enter and re-enter your password and click Next.
 6. Your ID setup is complete. You will be redirected and automatically logged
    in to the application.

 

   
 


 AUTOMATED SETUP 

 1. Shure Customer Support will create a new ID using available user information
    that you have previously provided to us on legal grounds. We will notify you
    beforehand.
 2. You will receive an automated email from accounts@shureincorporated.com.
    Click Activate My Shure ID. The activation link expires after 7
    days. (Didn't receive the email? See here.)
 3. You will be directed to a new browser window to set your password. Enter and
    re-enter your password and click Next.
 4. Your ID setup is complete. You will be redirected to the Shure website. Go
    to the relevant Shure application and log in with your credentials.

 


LOGIN ISSUES?

There are a few reasons why you may have difficulties with login:

 1. Your password or username is incorrect. See How to reset my password? or How
    to find my username?
 2. You’re locked out of your account. See How to unlock my account?
 3. You have not successfully completed the My Shure ID setup. See How to resend
    the verification / activation email?
 4. You didn’t provide the needed user information, or you are not authorized to
    use the application. See How to access an application with My Shure ID?
 5. Stale information cached by your browser. See Other known login issues.


HOW TO RESET MY PASSWORD? 

Enter your username in the login screen. In the following Password window,
click Forgot password?. Re-enter your username (My Shure ID email address) and
click Reset via email. You will receive an automated email. Click the link to
reset your password. The link expires after 1 hour.

Remember that your new password applies across all applications, not only the
application in which you reset your password.


HOW TO FIND MY USERNAME? 

If you don't remember which email address you used to set up My Shure ID, please
contact Shure Customer Support. Provide your full name and email addresses that
you typically use, so we may locate your record.


HOW TO UNLOCK MY ACCOUNT? 

If you have repeatedly entered an incorrect password (more than 5 times), you
will be locked out of your account. It will automatically unlock after 15
minutes, at which point you may try to log in again.

Alternatively, you may manually unlock your account. Click Unlock account? in
the login screen. Enter your email address (My Shure ID username), select your
communication method, and click Send. You will receive an automated email. Click
the link to unlock your account. The link expires after 7 days.


HOW TO RESEND THE VERIFICATION / ACTIVATION EMAIL? 

If you haven’t received the verification / activation email to set up My Shure
ID, please check your spam folder. Make sure to add
accounts@shureincorporated.com to your address book.

If the email has expired, or you clicked the link but didn’t set your password
to complete the setup, please follow these steps:
Self-Serve Setup: Go back to the login page, enter your email address, and
request another verification email in the Set up security methods window.
Automated Setup: Contact Shure Customer Support to resend the activation email.


OTHER KNOWN LOGIN ISSUES 

If you were previously able to access an application but are now experiencing
error messages such as “Unable to login”, “Not authorized”, “404” or similar,
it’s likely because of stale information cached by your browser. To resolve
this, close all browser windows and try again in a new (incognito) window. You
may also clear your cache.

We strongly recommend that you always log out and close your browser windows
when you’re done using a Shure application to avoid such issues.


MAINTENANCE

Below you can find more information on how to manage and update My Shure ID.


HOW TO MERGE MULTIPLE IDS? 

If you have registered for different applications using different email
addresses, you have multiple My Shure IDs. Please contact Shure Customer Support
to merge them into a single ID using your preferred email address.


HOW TO EDIT MY ACCOUNT? 

Please contact Shure Customer Support to update your record, including your
email address (= My Shure ID username), name, company name, phone number, and
other information stored in your account. Please provide your current My Shure
ID email address and the information you’d like to update.

Note: If you request to update your email address, you will receive an automated
email notification to your original email address to inform you that a change
has been made.


HOW TO DELETE MY SHURE ID? 

If you no longer wish to use our applications and would like to delete your ID
and associated account, please contact Shure Customer Support for support. We
will verify your request for deletion by matching the information provided by
you with the information we have in our records and process your request
accordingly.

If you would like to delete all personal information that Shure has collected
about you, not only the My Shure ID account, please contact us
at privacy@shure.com. Please view our privacy policy for details.


WHAT INFORMATION IS COLLECTED AND STORED IN MY SHURE ID? 

Depending on the applications you use, we collect different information from
you. Please view our privacy policy (“3. What information do we collect?”) for
details.


IS MY SHURE ID INFORMATION SECURE? 

Yes. We always ensure adequate protection when collecting, storing, and
transferring data and have appropriate safeguards in place. Please view
our privacy policy to learn more about how we process your data and safeguard
your privacy rights.


NEED HELP?

Shure Customer Support is happy to assist you. Please click the below link to
get in touch with our team.

Contact Us

Last updated August 11, 2022

 * Privacy Policy

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