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 * Platform
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 * Platform
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AUTOMATION
THAT CALLERS LOVE

Replicant is a Contact Center Automation platform that’s helped millions of
customers resolve their issues across
voice, chat and messaging.
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VIP Wine Tasting: Delicious Wine & Contact Center Strategies
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‹›

Contact Center Automation
Automate the repetitive, escalate the critical
SEE IT IN ACTION
SEE IT IN ACTION
Why Replicant
Don't deflect. Resolve your customer issues.
Annual savings
Cut your cost per contact
by 50%
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Resolve common customer issues faster and at a lower cost per contact without
compromising the customer experience.
Learn More
Customer satisfaction
Never let your customers wait on hold again
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Our platform is available 24/7, with zero wait times, so customers get in and
out quickly with a consistent experience every time.
Learn More
Infinite scale
Scale up or down to meet demand
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 * 

Whether it's seasonality or an unexpected spike in call volume, scale up or down
and pay only for what you use.
Learn More




Annual savings
Cut your cost per contact
by 50%
Resolve common customer issues faster and at a lower cost per contact without
compromising the customer experience.
Learn More
Customer satisfaction
Never let your customers wait on hold again
Our platform is available 24/7, with zero wait times, so customers get in and
out quickly with a consistent experience every time.
Learn More
Infinite scale
Scale up or down to meet demand
Whether it's seasonality or an unexpected spike in call volume, scale up or down
and pay only for what you use.
Learn More
How it works
A natural fit within your tech stack
Seamlessly integrate with your IVR, CCaaS, CRM - even your homegrown reservation
system - to authenticate callers and start resolving customer service issues.
Learn More
Customer success
Results that build trust
45 M+
Automated Conversations
85 %
Success Rate

"There may be companies who do similar things, but the difference with Replicant
is the outstanding level of partnership."
Lisa Rivier Senior Director of Operations & Strategy
Explore Case Studies
"Replicant has taken seasonality out of the equation for us."
Mike Bowman Director, Servicing Operations
Explore Case Studies
"We never got positive comments about our bots with our previous solution in our
NPS surveys. I fell off my chair when I heard people leaving compliments about
the Thinking Machine."
Tanya Weigelt Director, Club Operations
Explore Case Studies
"Replicant was able to meet or exceed our goals across all major metrics but
more importantly, our partner restaurants preferred the AI solution.
George McConnell Global Operations Manager
Explore Case Studies
"Replicant has gone far beyond containment - it's about actually improving
customer experience and cost savings"
Rob Dunning Operations Leader
Explore Case Studies
"There may be companies who do similar things, but the difference with Replicant
is the outstanding level of partnership."
Lisa Rivier Senior Director of Operations & Strategy
Explore Case Studies
"Replicant has taken seasonality out of the equation for us."
Mike Bowman Director, Servicing Operations
Explore Case Studies
"We never got positive comments about our bots with our previous solution in our
NPS surveys. I fell off my chair when I heard people leaving compliments about
the Thinking Machine."
Tanya Weigelt Director, Club Operations
Explore Case Studies
"Replicant was able to meet or exceed our goals across all major metrics but
more importantly, our partner restaurants preferred the AI solution.
George McConnell Global Operations Manager
Explore Case Studies
"Replicant has gone far beyond containment - it's about actually improving
customer experience and cost savings"
Rob Dunning Operations Leader
Explore Case Studies
"There may be companies who do similar things, but the difference with Replicant
is the outstanding level of partnership."
Lisa Rivier Senior Director of Operations & Strategy
Explore Case Studies
‹›

Testimonials
Great stories from great customers

Industry awards & reviews
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Featured resources
Contact Center Automation hub
View All resources
 * From Promises to Production: How to Implement ChatGPT and LLMs in your
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   Events and Webinars
 * Benchmark Report: The Impact of Economic Uncertainty on Contact Centers
   Guides & Reports

 * Replicant Delivers $12M in Call Center Savings Over Three Years
   Guides & Reports
 * Customer Service Innovators 2023: Meet the Leaders Transforming Contact
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How Replicant Unlocks the Future of Contact Center Automation with ChatGPT and
LLMs
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See it in action
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