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DELIGHTFUL CUSTOMER RELATIONSHIPS, AT SCALE

Chatwoot gives you all the tools to manage conversations, build relationships
and delight your customers from one place.

Create a free accountRequest a demo

To self-host Chatwoot, click here.



Used by 15000+ organizations worldwide




OMNICHANNEL SUPPORT CENTER

Chatwoot connects with popular customer communication channels like Email,
Website live-chat, Facebook, Twitter, WhatsApp, Instagram, Line, etc. This helps
you deliver a consistent customer experience across channels – from a single
dashboard.

Learn More →



CUSTOMER ENGAGEMENT MADE EASY

Chatwoot enables your team to be more productive, faster, and collaborate
without switching apps.


CANNED RESPONSES

Reply to frequently asked questions, using canned responses.

I need help on how to use canned responses!

   

 * Use / to search canned responses below.

   


FGHJKL:;"'return
VBNM<,>.?/shift
⌘command⌥option◄
▲▼
▶


SWIFTLY RUN ACTIONS WITH YOUR KEYBOARD

Perform your regular actions like resolving a conversation or snoozing it until
the next reply.

Hit cmd/ctrl + K to access


TEAM COLLABORATION

Communicate with your teammates without leaving Chatwoot. Simply, use private
notes to mention your colleagues and chat with them about your customer
conversations.

Reply
Private Note

@Ivan Pedro Can you please take a look at this one?

🙂


AUTOMATE
YOUR REPEATED TASKS

Setup Automation Rules to handle all the grunt work. So, your customers get all
your attention.

Learn More →


CHATBOT TO THE RESCUE!


DASHBOARD APPS

Embed your own custom apps, and view all your customer data on a single
dashboard.

Learn More →


A LIVE CHAT THAT FITS YOUR BRAND

Engage with your website visitors in real time. Add a live chat widget to your
website that complements your brand.

Greeting Message
Welcome tagline
We are here to help you with your questions. Ask us anything, or share your
feedback.
Reply TimeIn a few minutesIn a few hoursIn a dayWidget Color

Widget Bubble position

Left Right

Widget Bubble type

Standard Expanded


HELLO THERE 👋

We are here to help you with your questions. Ask us anything, or share your
feedback.

We're online

Typically replies in a few minutes


Start Conversation

Check out all the features


AND, WE ARE OPEN-SOURCE.

Host Chatwoot on your server. Be the owner of your customer data and never miss
any regulatory compliance.

Check us on GitHub

17k+

Stars

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PRs Closed

240+

Contributors





BE IN CHARGE OF EVERYTHING THAT COMES BEFORE AND AFTER CUSTOMER CONVERSATIONS

ReportsCSATCampaignsLabels

Stay informed with auto-generated reports

See what is currently going on with your conversations and agents, or assess
which labels or inboxes are the most active, and analyze various important key
performance indicators – from your Chatwoot dashboard.

 * Conversations Report
 * Agents Report
 * Labels Report
 * Inbox Report
 * Teams Report




WE PUT YOUR NEEDS FIRST. THAT IS WHAT KEEPS US GOING.

Loved by small and big teams, alike

> “Chatwoot offers us the ability to customize the omnichannel experience the
> way we want it, as opposed to other players. Plus: the Chatwoot team is always
> available to help. All I need to do is drop a message; they readily respond to
> any queries we ask.”

Read Case Study →
Dennis Henry
Tech Lead

> “Chatwoot offers us the ability to customize the omnichannel experience the
> way we want it, as opposed to other players. Plus: the Chatwoot team is always
> available to help. All I need to do is drop a message; they readily respond to
> any queries we ask.”

Read Case Study →
Dennis Henry
Tech Lead

> “Chatwoot serves as a critical tool that helps us have real-time conversations
> with our donors and address questions in that not only drive conversation but
> donor satisfaction.”

Adam Compton
Executive Director of Annual Giving, NC State University

> “Chatwoot is so much better than Zendesk.”

Alexa Kayman
Founding Growth

Bloom

> “Chatwoot is my current favorite open source project.”

Miahael Asiedu


> “What Discourse is to forums, Chatwoot is to chats. We’ve grown about 10X
> during our time with Chatwoot. Especially the chat widget makes it very easy
> to get feedback. I've used Intercom before this. We chose Chatwoot because of
> its feature set. Intercom is super expensive, and more of a marketing tool. We
> wanted a useful chat tool and found Chatwoot to be extremely helpful.”

Tyler Warnock
Cofounder & CEO

Userfront

> “Chatwoot is great! Using them for our startup VideoTouch and I'm very
> satisfied! Great open source alternative of Intercom, Crisp, and other
> expensive chats for websites. 😎”

Andrey Novikov
Marketing

VideoTouch

> “Just switched to Chatwoot from Intercom. Feels amazing. Save money + reply in
> Slack + just as sleek. Previously also used Tawkto (shabby) and HelloTalkApp
> (pricy).”

Cloakist


> “Installed @chatwootapp for customer support on @slashbaseide It's plain,
> simple and easy to use. Also, trying our @posthog for install analytics. Both
> are open source products. One open-source project for another.
> 💪#buildinpublic”

Paras Waykole


> “I'm totally in love with Chatwoot. Customer service is uniformly awful
> without the right tools helping experts exceed expectations. This open source
> system doesn't just rival the likes of Zendesk. It trumps them - easily.”

Dave Thackeray


> “Chatwoot has worked very well for our use case. The new features are just
> added advantages; it was working for us perfectly from the first version
> itself. It always solves the problem for us perfectly. No complaints.”

Jaime Rivas
CEO

Synergy Inc.

> “I love Chatwoot for creating an open-source customer engagement tool 🤯. Open
> source is really helping businesses thrive for free. Respect.”

Lewis Manelaws


> “Open-source omnichannel customer support rails app that kicks ass. Setting it
> up was pretty easy; there's a docker-compose.yaml.”

Martijn Smit
Founder and creator

WhatPulse

> “We embedded Chatwoot live chat on our website and web app. Whenever people
> are stuck using our software, they can quickly reach out and we can quickly
> help them. Moreover, we can see where these customers are currently – the
> website or the web app. Also, being able to upload images and exchange
> information is very useful. Having persistent chat history is also very
> helpful, as I can pick up any conversation again.”

Michael Elias
Founder

Loopz


HOST CHATWOOT ON YOUR PREMISES, OWN YOUR DATA

Chatwoot, by default, supports self-hosted installations so that you can own
your customer data and be compliant with the regulations. In addition, our
customizable interfaces and powerful APIs empower you to solve custom support
use cases and provide an excellent experience to your customers, employees, and
partners.


OPEN-SOURCE, SELF-HOSTED, AND PRIVACY COMPLIANT

Take ownership of your data by self-hosting Chatwoot on your servers or any
cloud service provider. Be compliant with the regulations like GDPR, CPRA, and
HIPAA without sending data to third-party services.

Read more →


SOLVE CUSTOM SUPPORT USE CASES USING OUR APIS

Easily extend Chatwoot with custom integrations. Choose from a rich set of
developer APIs and never be limited by platform features.

Read Documentation →



CUSTOMER INTERACTION, ON THE GO

Chatwoot for mobile enables you to browse conversations, reply to messages and
collaborate with your team. Now available on Android and iOS.





FOOTER

Opensource customer engagement platform. An alternative to Intercom, Zendesk &
Salesforce Service Cloud.


BACKED BY


   
 * Shared Inbox
 * Live Chat
 * Channels
 * Automations
 * Chatbots
 * Mobile Apps
 * Integrations
   

   
 * Blog
 * Careers
 * Team
 * Changelog
 * Status
 * Chatwoot Connect
 * Canned Responses Library
   

   
 * Self Hosted Chatwoot
 * Product Documentation
 * API Documentation
 * Contribution guide
 * Handbook
   

   
 * Security
 * Privacy Policy
 * Terms of service
   


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Let Chatwoot manage your agents’ workloadTrack your agents’ performance, with
auto-updating reportsTrack and trace account activities with easeWork smarter
with AutomationsPerform key actions on multiple conversations at onceLet
customers know you’re not available to answer their questionsSuper quick
responses to customer conversations. Super productive agents.⌘ + K your way into
productivityNote down important info about your contactsOrganize your contacts
into segmentsGet detailed insights into your conversationsSend and track
Customer Satisfaction surveys on autopilotManage your email customer
interactions from ChatwootStay connected with your customers on Facebook Get
insights into your inboxes, with auto-updating reportsStay connected with your
customers on Instagram Master Chatwoot with Keyboard ShortcutsYour
conversations’ health report, filtered by labelsEasily organize your
conversations with labelsManage your Line customer interactions from
ChatwootView the status of your conversations and agents in real-timeUser
context on your fingertips, faster resolutionsWork together with your team to
solve customer queriesSlack x Chatwoot: for a super productive you.Manage your
SMS customer interactions from ChatwootTrack how each of your teams is
performing, with auto-updating reportsOrganize your agents into teamsManage your
Telegram customer interactions from ChatwootManage your Twitter interactions
from ChatwootCommunicate with your customers on WhatsApp, hassle-free.

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