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PRIVACY AND COOKIE NOTICE - CANADA
September 22, 2023
iHeartMedia, Inc. ("iHeartMedia", "we", "us", or "our") is committed to
maintaining your confidence and trust as it relates to the privacy of your
information. Please read below and learn how we collect, protect, share and use
your information as part of the iHeartRadio Canada music streaming service,
which includes iHeartRadio.ca, the iHeartRadio Canada mobile application, and
related websites, interactive features, and associated social media platforms
including Twitter and Facebook (collectively, the "Platforms").
Please note that the iHeartRadio Canada music streaming service is offered in
conjunction with Bell Media Inc. ("Bell Media"). As such, Personal Information
collected through the Platforms is also collected by Bell Media, as described
further below in section 1.3. Bell Media’s use of your information is in
accordance with the iHeartRadio Terms of Use and the Bell Media Privacy Policy.
QUICK GUIDE TO CONTENTS
1. INFORMATION COLLECTED ON OUR PLATFORMS
2. HOW WE USE THE INFORMATION WE COLLECT
3. SHARING OF INFORMATION
4. INFORMATION WE RECEIVE FROM THIRD PARTIES
5. YOUR PRIVACY RIGHTS, CHOICE AND ACCESS
6. ADVERTISING/BEHAVIORAL TARGETING; HOW TO OPT-OUT
7. CHILDREN
8. SECURITY OF YOUR INFORMATION
9. PRIVACY GOVERNANCE
10. OTHER SITES
11. CONSENT TO PROCESSING AND TRANSFER OF INFORMATION
12. CHANGES
13. CONTACT US
1. INFORMATION COLLECTED ON OUR PLATFORMS
1.1 Information You Provide To Us
We or our service providers may collect Personal Information (information that
can be used to identify you as an individual) such as your name, email,
telephone number, home address, demographic information (such as postal code,
age and gender), location information, or payment information (such as account
or credit card number). The types of Personal Information collected may vary
depending on your use of the features of the Platforms. For example, your credit
card number and other payment related information may be collected in connection
with your purchase of products and/or services through the Platforms. We post
customer testimonials/video testimonials on our Platforms which may contain
personally identifiable information. If we want to post a customer's name along
with their testimonial, we obtain the customer's consent via email prior to
posting the testimonial.
1.2 Collection of Personal Information by Technological Means
When you visit or use the Platforms, we and Bell Media use technological means
to collect information about you, some of which may allow you to be identified,
located and profiled, as described below.
Usage Information. Whenever you visit or interact with the Platforms, we, as
well as any third-party advertisers and/or service providers, may use a variety
of technologies that automatically or passively collect information about how
the Platforms are accessed and used ("Usage Information"). Usage Information may
include Device Identifiers (as defined below), browser type, device type,
operating system, application version, the page served, the time, the preceding
page views, and your use of features or applications on the Platforms, such as
song history, interaction with friends and group activities. This information
helps us keep our Platforms fresh and interesting to our visitors and allows us
to tailor content to a visitor's interests.
Device Identifier. We or our service providers automatically collect your IP
address or other unique identifier ("Device Identifier") for the Device
(computer, mobile phone, tablet or other device) you use to access the
Platforms. A Device Identifier is a number such as a mobile advertising
identifier (Android AAID or Apple IDFA) that is assigned to your Device when you
access a website or its servers, and our computers identify your Device by its
Device Identifier. We may use a Device Identifier to, among other things,
administer the Platforms, help diagnose problems with our servers, analyze
trends, provide attribution metrics to our advertisers and partners, track
users' web page movements, help identify you and your shopping cart, and gather
broad demographic information for aggregate use.
Location Information. We may collect or infer information about the general
location of your Device when you access or use the Platform; or if you choose to
turn on your Bluetooth, Wi-Fi or other geolocation functionality when you use
the App, subject to your consent, the App may collect, infer, and use more
precise geolocation information. We may use and share your location with certain
third-parties for analytics, attribution and advertising purposes (currently
advertising use is restricted to iHeartMedia properties only).
Cookies; Pixel Tags. The technologies used on the Platforms to collect Usage
Information, including Device Identifiers, include but are not limited to:
cookies (data files placed on a Device when it is used to visit the Platforms),
mobile analytics software and pixel tags (transparent graphic image, sometimes
called a web beacon or tracking beacon, placed on a web page or in an email,
which indicates that a page or email has been viewed). Cookies may also be used
to associate you with social networking sites like Facebook and Twitter and, if
you so choose, enable interaction between your activities on the Platforms and
your activities on such social networking sites. We, or our vendors and third
party partners, may place cookies or similar files on your Device for security
purposes, to facilitate site navigation and to personalize your experience while
visiting our Platforms (such as to select which ads or offers are most likely to
appeal to you, based on your use of the Platforms, interests, preferences,
location, or demographic information), as well as for market research related
purposes. A pixel tag may tell your browser to get content from another server.
To learn how you may be able to reduce the number of cookies you receive from
us, or delete cookies that have already been installed in your browser's cookie
folder, please refer to your browser's help menu or other instructions related
to your browser. You can also learn more about cookies by visiting
https://www.allaboutcookies.org which includes additional useful information on
cookies and how to block cookies using different types of browsers. To learn how
to change your Device Identifier, please refer to your device’s help menu or
other instructions. If you do disable or opt out of receiving cookies or change
your Device Identifier, we will honor your request, however, please be aware
that some features and services on our Platforms may not work properly because
we may not be able to recognize and associate you with your iHeartMedia
account(s). In addition, the offers we provide when you visit us may not be as
relevant to you or tailored to your interests.
For more information on advertising using cookies and how to opt out of
advertising cookies specifically, please see Advertising; How To Opt-Out below.
1.3 Collection by Bell Media
Information collected through the Platforms (including both non-Personal
Information and Personal Information) is also collected by Bell Media in order
to provide the iHeartMedia Canada music streaming service. Bell Media may use
this information for the following purposes:
* to provide you with access to certain areas and features of the Platforms
such as your favorite stations, your musical preferences, songs you have
listened to, shared playlists and your interaction with other users;
* to communicate with you about your account and activities on the Platforms;
* market research, Platform analytics and operations;
* to curate content, advertisements, and offers that are served to you;
* to enforce the iHeartRadio Terms of Use;
* to manage rights associated with the content made available on the Platforms;
* to otherwise help Bell Media to enhance and improve the content and the
Platforms; and
* for purposes disclosed at the time you provide your Personal Information or
otherwise with your consent.
Please refer to the Bell Media Privacy Policy for further information about how
Bell Media processes your personal information.
2. HOW WE USE THE INFORMATION WE COLLECT
We use the information we collect about and from you primarily to deliver the
Platform to you and for a variety of business purposes such as to respond to
your questions and requests; provide you with access to certain areas and
features of the Platforms such as your favorite stations, your musical
preferences, songs you have listened to, shared playlists and your interaction
with other users; verify your identity; communicate with you about your account
and activities on the Platforms and, in our discretion, changes to any
iHeartMedia policy; market research, Platform analytics and operations; curate
content, advertisements, and offers that are served to you; improve the
Platforms; comply with license obligations; and for purposes disclosed at the
time you provide your Personal Information or otherwise with your consent. We
may collect location based information about you to provide you with radio
stations in your area and to customize advertisements and offers we serve to
you.
3. SHARING OF INFORMATION
We may share non-Personal Information, such as aggregate data and Usage
Information such as Device Identifiers and general geographic data with third
parties. We may also share your information as disclosed at the time you provide
your information, as set forth in this Privacy Notice and in the following
circumstances:
3.1 Third Parties
We may share your Personal Information with third parties that perform functions
on our behalf (or on behalf of our partners) such as service providers that host
or operate our Platforms, analyze data, process transactions and payments,
fulfill orders or provide customer service; sponsors or other third parties that
participate in or administer our promotions, contests, sweepstakes, surveys or
provide marketing or promotional assistance and "powered by" partners or
partners in co-branded sites. Your Personal Information and location data may
also be used by us or shared with our subsidiaries, affiliates, sponsors,
partners, advertisers, advertising networks, advertising servers, and analytics
companies or other third parties in connection with marketing, promotional, and
other offers, as well as product information, and for providing such third party
with advertising, analytics and market research. These advertisers, advertising
networks, advertising servers, and analytics companies use various technologies
to collect data in order to send (or serve) relevant ads to users on our
Platforms, or on platforms or websites operated by third parties. These
technologies may include the placement of cookies or web beacons, the use of
unique or non-unique non-personal identifiers, or the use of other technologies
on our Platforms, which may be used to track user behavior, to track how our
Platforms are being used, to link various devices you may use, build consumer
profiles and possibly to serve you more relevant ads. This Privacy Policy does
not cover the use of various technologies by advertisers, advertising networks,
advertising servers, and analytics companies outside of our properties.
3.2 Your Agreement To Have Your Personal Information Shared
While on our Platforms, you may have the opportunity to opt-in to receive
information and/or marketing offers from someone else or to otherwise consent to
the sharing of your information with a third party, including social networking
sites such as Facebook or Twitter. If you agree to have your Personal
Information shared, your Personal Information will be disclosed to the third
party and the Personal Information you disclose will be subject to the privacy
policy and business practices of that third party.
3.3 Business Transfers
We may share your Personal Information with other entities and our affiliates
primarily for business and operational purposes. In the event that iHeartMedia
is involved in a bankruptcy, merger, acquisition, reorganization or sale of
assets, your information may be sold or transferred as part of that process or
transaction.
3.5 Legal Disclosure
We may transfer and disclose your information to third parties to comply with a
legal obligation; when we believe in good faith that the law or a governmental
authority requires it; to verify or enforce our Terms of Use or other applicable
policies; to address fraud, security or technical issues; to respond to an
emergency; or otherwise to protect our rights or property or security of third
parties, visitors to our Platforms or the public.
3.6 Nielsen
Our Platforms may include Nielsen’s proprietary measurement software which may
allow you to contribute to market research. To learn more about the information
Nielsen’s software may collect and your choices with regard to it, please visit
https://www.nielsen.com/digitalprivacy.
4. INFORMATION WE RECEIVE FROM THIRD PARTIES
We may receive information about you from third parties. For example, if you are
on another website and you opt-in to receive information from iHeartMedia, that
website will submit to us your email address and other information about you so
that we may contact you as requested. You may also choose to participate in a
third party application or feature (such as one of our Facebook or Twitter
applications or a similar application or feature on a third party website)
through which you allow us to collect (or the third party to share) information
about you, including Usage Information, Device Identifiers, and Personal
Information such as lists of your friends, "likes", comments you have shared,
groups and location. Services like Facebook Connect give you the option to post
information about your activities on our Platform to your profile page to share
with others within your network. In addition, we may receive information about
you if other users of a third party website give us access to their profiles and
you are one of their "connections" or information about you is otherwise
accessible through your "connections" web page, profile page, or similar page on
a social networking or other third party website or interactive service. We may
also receive information about you from third party data providers. We may
supplement the information we collect about you through the Platforms with such
information from third parties in order to enhance our ability to serve you, to
tailor our content to you and/or to offer you opportunities to purchase products
or services that we believe may be of interest to you.
5. YOUR PRIVACY RIGHTS, CHOICE AND ACCESS
You may always direct us not to share your Personal Information with third
parties (other than our service providers), not to use your Personal Information
to provide you with information or offers, or not to send you newsletters,
emails or other communications by: (1) modifying your registered user
information on the Platforms; (2) sending us an email at
privacy@iheartradio.com; (3) contacting us by mail at iHeartMedia Digital
Customer Service, 20880 Stone Oak Pkwy, San Antonio, TX 78258; or (4) following
the removal instructions in the communication that you receive. Your opt-out
request will be processed within 30 days of the date on which we receive it.
If you wish to modify, verify, correct, or delete any of your Personal
Information collected through the Platforms, you may edit your registered user
information or contact us at the above address or email. In accordance with our
routine record keeping, we may delete certain records that contain Personal
Information you have submitted through the Platforms. We are under no obligation
to store such Personal Information indefinitely and disclaim any liability
arising out of, or related to, the destruction of such Personal Information. It
may not always possible to completely remove or delete all of your information
from our databases without some residual data because of backups and other
reasons. We will retain your information (including geo-location data) for as
long as your account is active or as needed to provide you services. If you wish
to cancel your account or request that we no longer use your information to
provide you services contact us at privacy@iheartradio.com. We will retain and
use your information as necessary to comply with our legal obligations, resolve
disputes, and enforce our agreements. We do not control certain privacy settings
and preferences maintained by our social media partners like Facebook and
Twitter. If you wish to make changes to those settings and preferences, you may
do so by visiting the settings page of the appropriate social media site.
Location Information: When you download our App or use the Platform we
collect and use approximate Device location information using a reverse IP
address lookup, and share that information with third parties for the purposes
of analytics, advertising (if you have opted in to advertising, and currently
advertising use is exclusively within iHeartMedia properties) and to provide the
relevant content for your jurisdiction. If you initially consent to our
collection of precise location information, you can subsequently stop the
collection of precise location information at any time by going to the setting
feature on your Device and changing your preferences. If you do so, certain
features of our App may no longer function. You also may stop our collection of
location information by following the standard uninstall process to remove our
App from your device.
6. ADVERTISING/BEHAVIORAL TARGETING; HOW TO OPT-OUT
We may use third party ad network providers to help present ads on the
Platforms, as well as other service providers to evaluate and provide us with
information about the use of the Platforms and viewing of our content. Such
providers, as well as third-party advertisers, may place and access cookies,
pixel tags, or similar technologies on your Device to serve you ads or other
content personalized to your interests which they infer from your browsing on
the Platforms and other sites you have visited. In doing so, the provider
collects or has access to non-Personal Information such as your Usage
Information. The use of cookies, pixel tags, or similar technologies by these
providers is subject to their own privacy policies, not ours.
If you do not want to receive the benefits of targeted advertising, you may opt
out of some network advertising programs that use your information by visiting
the NAI Opt-Out Page https://www.networkadvertising.org/choices/. Please note
that even if you choose to remove your information (opt out), you will still see
advertisements while you're browsing online. However, the advertisements you see
may be less relevant to you and your interests. Additionally, many network
advertising programs allow you to view and manage the interest categories they
have compiled from your online browsing activities. These interest categories
help determine the types of targeted advertisements you may receive. The NAI
Opt-Out Page provides a tool that identifies its member companies that have
cookies on your browser and provides a mechanism to opt out of receiving cookies
from those companies. Please note that if you opt-out of targeted advertising,
we may still track your visits to the Platforms for our own analytics,
operations and security purposes. Your browser may offer you a "Do Not Track"
option, which allows you to signal to operators of websites and web applications
and services (including behavioral advertising services) that you do not wish
such operators to track certain of your online activities over time and/or
across different websites. Our Platforms do not support Do Not Track requests at
this time, which means that we collect information about your online activity
both while you are using the Platforms and after you leave our Platforms.
7. CHILDREN
We do not knowingly collect, use or disclose personally identifiable information
from anyone under 14 years of age. If we determine upon collection that a user
is under this age, we will not use or maintain his/her Personal Information
without the parent/guardian's consent. If we become aware that we have
unknowingly collected personally identifiable information from a child under the
age of 14, we will make reasonable efforts to delete such information from our
records.
8. SECURITY OF YOUR INFORMATION
We take information security seriously; however, no electronic data transmission
or storage of information can be guaranteed to be 100% secure. Please note that
we cannot ensure or warrant the security of any information you transmit to us,
and you use the platforms and provide us with your information at your own risk.
9. PRIVACY GOVERNANCE
iHeartMedia has policies and procedures governing the processing of personal
information through its lifecycle, including the following.
* Having consent for the processing of personal information where required, the
form of which varies depending on the circumstances. For example, consent is
obtained before collecting personal information that would allow iHeartMedia
to know the precise location of an individual.
* Limiting the collection of personal information to that which is necessary
for specific purposes.
* Formally designating a Chief Privacy Officer, as well as defining
responsibility for privacy practices throughout the organization at all
levels, including executive and management levels.
* Limiting access to personal information to employees who require access to
fulfill their roles and responsibilities.
* Implementing contractual safeguards with service providers who process
personal information on behalf of iHeartMedia.
* Responding to requests from individuals to access and delete their personal
information, subject to limited exceptions.
* Responding to privacy-related complaints and inquiries.
10. OTHER SITES
The Platforms may contain links to other sites that we do not own or operate.
This includes links from advertisers, sponsors and/or partners that may use our
logo(s) as part of a co-branding or co-marketing agreement. We do not control,
recommend or endorse and are not responsible for these sites or their content,
products, services or privacy policies or practices. These other sites may send
their own cookies to your Device, they may independently collect data or solicit
Personal Information and may or may not have their own published privacy
policies. You should also independently assess the authenticity of any site
which appears or claims that it is one of our Platforms (including those linked
to through an email or social networking page).
The Platforms may make available chat rooms, forums, message boards, and news
groups. Remember that any information that you disclose in these areas becomes
public information and is not subject to the provisions of this Privacy Notice.
11. CONSENT TO PROCESSING AND TRANSFER OF INFORMATION
Given that we are an international business, our use of your information
necessarily involves the transmission of data on an international basis. By
using the Platforms, or providing us with any information, you: (i) consent to
the collection, processing, maintenance and transfer of your Personal
Information in and to the United States and other applicable territories in
which the privacy laws may not be as comprehensive as or equivalent to those in
the country where you reside and/or are a citizen; and (ii) acknowledge that
your Personal Information could be accessed by courts, law enforcement and
national security authorities in any of those jurisdictions.
12. CHANGES
We may update this Privacy Notice from time to time to reflect changes to our
information practices. If we make any material changes, we will notify you by
email (sent to the e-mail address specified in your account) or by means of a
notice on our Platforms prior to the change becoming effective. We encourage you
to periodically review this page for the latest information on our privacy
practices.
13. CONTACT US
If you have any questions or concerns about this Privacy Statement, the
practices of the Platforms, or your experiences with the Platforms, please
contact us at:
Attn: Privacy Questions
iHeartMedia, Inc.
20880 Stone Oak Pkwy
San Antonio, TX 78258
Re: iHeartMedia Privacy Statement
E-Mail: privacy@iheartradio.com
Please refer to the Bell Media Privacy Policy if you have questions or concerns
about Bell Media’s privacy practices
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