support.brazenconnect.com Open in urlscan Pro
104.16.51.111  Public Scan

URL: https://support.brazenconnect.com/hc/en-us/requests/new
Submission: On November 30 via manual from US — Scanned from DE

Form analysis 2 forms found in the DOM

GET /hc/en-us/search

<form role="search" class="search" data-search="" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off"><input type="search" name="query" id="query" placeholder="Search"
    aria-label="Search"></form>

POST /hc/en-us/requests

<form id="new_request" class="request-form" data-form="" data-form-type="request" action="/hc/en-us/requests" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="✓" autocomplete="off">
  <div class="form-field string required request_anonymous_requester_email"><label for="request_anonymous_requester_email">Your email address</label>
    <input type="text" name="request[anonymous_requester_email]" id="request_anonymous_requester_email" aria-required="true">
  </div>
  <div class="form-field string  required  request_custom_fields_24040027">
    <label id="request_custom_fields_24040027_label" for="request_custom_fields_24040027">Are you attending the event as a participant, representative, booth owner or administrator?</label>
    <input type="hidden" name="request[custom_fields][24040027]" id="request_custom_fields_24040027" autocomplete="off"
      data-tagger="[{&quot;label&quot;:&quot;-&quot;,&quot;value&quot;:&quot;&quot;},{&quot;label&quot;:&quot;Booth Owner&quot;,&quot;value&quot;:&quot;booth_owner&quot;},{&quot;label&quot;:&quot;Administrator&quot;,&quot;value&quot;:&quot;event_host&quot;},{&quot;label&quot;:&quot;Participant&quot;,&quot;value&quot;:&quot;participants&quot;},{&quot;label&quot;:&quot;Representative&quot;,&quot;value&quot;:&quot;representatives&quot;},{&quot;label&quot;:&quot;Unknown&quot;,&quot;value&quot;:&quot;unknown&quot;}]"
      aria-required="true" aria-labelledby="request_custom_fields_24040027_label"
      value=""><a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_rs4kzzwx8" aria-required="true" aria-labelledby="request_custom_fields_24040027_label" style="max-width: 100%;">-</a>
  </div>
  <div class="form-field string  required  request_custom_fields_42277887">
    <label id="request_custom_fields_42277887_label" for="request_custom_fields_42277887">What organization's event(s) do you need support with?</label>
    <input type="text" name="request[custom_fields][42277887]" id="request_custom_fields_42277887" aria-required="true" aria-describedby="request_custom_fields_42277887_hint" aria-labelledby="request_custom_fields_42277887_label">
    <p id="request_custom_fields_42277887_hint">eg. ABC Corp or XYZ University</p>
  </div>
  <div class="form-field string  required  request_custom_fields_24040017">
    <label id="request_custom_fields_24040017_label" for="request_custom_fields_24040017">Pick a Question Field Below</label>
    <input type="hidden" name="request[custom_fields][24040017]" id="request_custom_fields_24040017" autocomplete="off"
      data-tagger="[{&quot;label&quot;:&quot;-&quot;,&quot;value&quot;:&quot;&quot;},{&quot;label&quot;:&quot;Booth Questions&quot;,&quot;options&quot;:[{&quot;label&quot;:&quot;Booth Questions&quot;,&quot;value&quot;:&quot;booth_owner_questions&quot;},{&quot;label&quot;:&quot;Booth Content/Display&quot;,&quot;value&quot;:&quot;booth_content/display&quot;},{&quot;label&quot;:&quot;Managing Representatives&quot;,&quot;value&quot;:&quot;managing_representatives&quot;}]},{&quot;label&quot;:&quot;Brazen Policy Inquiry&quot;,&quot;value&quot;:&quot;brazen_policy_inquiry&quot;},{&quot;label&quot;:&quot;Event Data&quot;,&quot;options&quot;:[{&quot;label&quot;:&quot;Event Data&quot;,&quot;value&quot;:&quot;event_data&quot;},{&quot;label&quot;:&quot;Booth Owner Reports&quot;,&quot;value&quot;:&quot;booth_owner_reports&quot;},{&quot;label&quot;:&quot;Downloads&quot;,&quot;value&quot;:&quot;downloads&quot;},{&quot;label&quot;:&quot;Survey Request&quot;,&quot;value&quot;:&quot;event_surveys&quot;}]},{&quot;label&quot;:&quot;Event Location and Job Information&quot;,&quot;value&quot;:&quot;event_location_and_job_information&quot;},{&quot;label&quot;:&quot;Event Registration&quot;,&quot;value&quot;:&quot;registration_questions&quot;},{&quot;label&quot;:&quot;Event Setup Information&quot;,&quot;options&quot;:[{&quot;label&quot;:&quot;Event Setup Information&quot;,&quot;value&quot;:&quot;event_setup_information&quot;},{&quot;label&quot;:&quot;Booth Copy&quot;,&quot;value&quot;:&quot;booth_copy_request&quot;},{&quot;label&quot;:&quot;Managing Event Settings&quot;,&quot;value&quot;:&quot;managing_event_settings&quot;},{&quot;label&quot;:&quot;Series Creation&quot;,&quot;value&quot;:&quot;series_creation&quot;},{&quot;label&quot;:&quot;Template Creation&quot;,&quot;value&quot;:&quot;template_creation&quot;}]},{&quot;label&quot;:&quot;Platform Features and Instructions&quot;,&quot;value&quot;:&quot;live_event_questions&quot;},{&quot;label&quot;:&quot;QuickChat/ Recruiter View&quot;,&quot;value&quot;:&quot;quickchat/_recruiter_view&quot;},{&quot;label&quot;:&quot;Representative Setup Questions&quot;,&quot;value&quot;:&quot;representative_setup_questions&quot;},{&quot;label&quot;:&quot;Scheduled Chat&quot;,&quot;options&quot;:[{&quot;label&quot;:&quot;Scheduled Chat&quot;,&quot;value&quot;:&quot;scheduled_chat&quot;},{&quot;label&quot;:&quot;Cancelling or Rescheduling Scheduled Chats&quot;,&quot;value&quot;:&quot;cancel_reschedule_scheduled_chat&quot;},{&quot;label&quot;:&quot;Scheduling on Behalf of Representatives&quot;,&quot;value&quot;:&quot;schedule_on_behalf&quot;},{&quot;label&quot;:&quot;Setting Up Scheduled Chat&quot;,&quot;value&quot;:&quot;scheduled_chat_setup&quot;},{&quot;label&quot;:&quot;Using Scheduled Chat in your Event&quot;,&quot;value&quot;:&quot;using_scheduled_chat&quot;}]},{&quot;label&quot;:&quot;Service Check Results&quot;,&quot;value&quot;:&quot;sevice_check_results&quot;},{&quot;label&quot;:&quot;Technical Support and System Requirements/Compatibility&quot;,&quot;options&quot;:[{&quot;label&quot;:&quot;Technical Support and System Requirements/Compatibility&quot;,&quot;value&quot;:&quot;tech_support_questions&quot;},{&quot;label&quot;:&quot;500 Error&quot;,&quot;value&quot;:&quot;500_error&quot;},{&quot;label&quot;:&quot;Accessibility&quot;,&quot;value&quot;:&quot;accessibility&quot;},{&quot;label&quot;:&quot;Audio Troubleshooting&quot;,&quot;value&quot;:&quot;audio_troubleshooting&quot;},{&quot;label&quot;:&quot;BrazenLive Broadcast&quot;,&quot;value&quot;:&quot;brazenlive_video_broadcast&quot;},{&quot;label&quot;:&quot;Cannot Chat&quot;,&quot;value&quot;:&quot;cannot_chat&quot;},{&quot;label&quot;:&quot;Email Deliverability&quot;,&quot;value&quot;:&quot;email_deliverability&quot;},{&quot;label&quot;:&quot;SSO Error&quot;,&quot;value&quot;:&quot;technical_support_and_system_requirements/compatibility__sso_error&quot;},{&quot;label&quot;:&quot;Video Troubleshooting&quot;,&quot;value&quot;:&quot;video_troubleshooting&quot;}]},{&quot;label&quot;:&quot;User Account or Password Help&quot;,&quot;options&quot;:[{&quot;label&quot;:&quot;User Account or Password Help&quot;,&quot;value&quot;:&quot;account_questions&quot;},{&quot;label&quot;:&quot;Account Deletion&quot;,&quot;value&quot;:&quot;account_deletion&quot;},{&quot;label&quot;:&quot;Edit Profile&quot;,&quot;value&quot;:&quot;edit_profile&quot;},{&quot;label&quot;:&quot;Locked Account&quot;,&quot;value&quot;:&quot;locked_account&quot;},{&quot;label&quot;:&quot;Password Reset&quot;,&quot;value&quot;:&quot;password_reset&quot;}]},{&quot;label&quot;:&quot;Other&quot;,&quot;value&quot;:&quot;other&quot;}]"
      aria-required="true" aria-labelledby="request_custom_fields_24040017_label"
      value=""><a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_nsbk622gk" aria-required="true" aria-labelledby="request_custom_fields_24040017_label" style="max-width: 100%;">-</a>
  </div>
  <div class="form-field text  required  request_description">
    <label id="request_description_label" for="request_description">Description</label>
    <textarea name="request[description]" id="request_description" aria-required="true" aria-describedby="request_description_hint" aria-labelledby="request_description_label" data-helper="wysiwyg" style="visibility: hidden; display: none;"
      aria-hidden="true"></textarea>
    <div role="application" id="hc-wysiwyg">
      <div role="toolbar"><span aria-haspopup="true" aria-expanded="false"><span role="button" title="Paragraph styles" tabindex="0" class="wysiwyg-icon-formats"></span><span role="menu" aria-hidden="true" tabindex="-1"><span role="button" title=""
              tabindex="0" data-block="p" aria-selected="true">Normal text</span><span role="button" title="" tabindex="0" data-block="h2">Header 2</span><span role="button" title="" tabindex="0" data-block="h3">Header 3</span><span role="button"
              title="" tabindex="0" data-block="h4">Header 4</span></span></span><span role="button" title="Bold" tabindex="0" class="wysiwyg-icon-bold"></span><span role="button" title="Italic" tabindex="0" class="wysiwyg-icon-italic"></span><span
          role="separator"></span><span role="button" title="Bulleted list" tabindex="0" class="wysiwyg-icon-bullist"></span><span role="button" title="Numbered list" tabindex="0" class="wysiwyg-icon-numlist"></span><span
          role="separator"></span><span role="button" title="Code block" tabindex="0" class="wysiwyg-icon-code-block"></span><span role="button" title="Insert/Edit link" tabindex="0" class="wysiwyg-icon-link"></span><span role="button" title="Quote"
          tabindex="0" class="wysiwyg-icon-quote"></span></div>
      <div role="form" aria-expanded="false"></div>
      <div role="group"><iframe id="request_description_ifr" frameborder="0" allowtransparency="true" class="tox-edit-area__iframe"></iframe></div>
      <div role="alert" aria-hidden="true"></div>
      <div><input name="content_type" type="hidden" value="text/html"></div>
    </div><input type="hidden" name="request[description_mimetype]" id="request_description_mimetype" value="text/html" style="display: none;" autocomplete="off">
    <p id="request_description_hint">Please enter the details of your request. A member of our support staff will respond as soon as possible.</p>
  </div>
  <div class="form-field string  required  request_custom_fields_81381068">
    <label id="request_custom_fields_81381068_label" for="request_custom_fields_81381068">Is this for an event either happening now or within the next hour?</label>
    <input type="hidden" name="request[custom_fields][81381068]" id="request_custom_fields_81381068" value="event_not_live" autocomplete="off"
      data-tagger="[{&quot;label&quot;:&quot;-&quot;,&quot;value&quot;:&quot;&quot;},{&quot;label&quot;:&quot;Yes&quot;,&quot;value&quot;:&quot;event_is_live&quot;},{&quot;label&quot;:&quot;No&quot;,&quot;value&quot;:&quot;event_not_live&quot;,&quot;selected&quot;:true}]"
      aria-required="true" aria-describedby="request_custom_fields_81381068_hint"
      aria-labelledby="request_custom_fields_81381068_label"><a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_57fh11mi6" aria-required="true" aria-labelledby="request_custom_fields_81381068_label" aria-describedby="request_custom_fields_81381068_hint" style="max-width: 100%;">No</a>
    <p id="request_custom_fields_81381068_hint">If you are an event host (administrator), representative, or booth owner and need urgent assistance, you can live chat with our support team by logging into your Brazen Control Center at
      app.brazenconnect.com/cc.</p>
  </div>
  <div class="form-field string  optional  request_custom_fields_360052268613">
    <label id="request_custom_fields_360052268613_label" for="request_custom_fields_360052268613">Service Check Results for Troubleshooting<span class="optional">(optional)</span></label>
    <input type="text" name="request[custom_fields][360052268613]" id="request_custom_fields_360052268613" aria-required="false" aria-describedby="request_custom_fields_360052268613_hint" aria-labelledby="request_custom_fields_360052268613_label">
    <p id="request_custom_fields_360052268613_hint">If you are experiencing technical difficulties, please include the results of your Service Check Test. Click here and send us the orange rebrandly link at the top of the page:
      <a href="https://app.brazenconnect.com/cc/service-check#!service-check" rel="nofollow">https://app.brazenconnect.com/cc/service-check#!service-check</a>.</p>
  </div>
  <div class="form-field text  optional  request_custom_fields_360051317714">
    <label id="request_custom_fields_360051317714_label" for="request_custom_fields_360051317714">Vonage Test Results for Troubleshooting<span class="optional">(optional)</span></label>
    <textarea name="request[custom_fields][360051317714]" id="request_custom_fields_360051317714" aria-required="false" aria-describedby="request_custom_fields_360051317714_hint" aria-labelledby="request_custom_fields_360051317714_label"></textarea>
    <p id="request_custom_fields_360051317714_hint">If you are experiencing audio/video technical difficulties, please also submit your Vonage Check results. Click here to run the test and send us the text results at the bottom of the page:
      <a href="https://tokbox.com/developer/tools/precall/" rel="nofollow">https://tokbox.com/developer/tools/precall/</a>. </p>
  </div>
  <div class="form-field">
    <label for="request-attachments"> Attachments<span class="optional">(optional)</span>
    </label>
    <div id="upload-dropzone" class="upload-dropzone">
      <input type="file" multiple="true" id="request-attachments" data-fileupload="true" data-dropzone="upload-dropzone" data-error="upload-error" data-create-url="/hc/en-us/request_uploads" data-name="request[attachments][]"
        data-pool="request-attachments-pool" data-delete-confirm-msg="" aria-describedby="upload-error">
      <span>
        <a>Add file</a> or drop files here </span>
    </div>
    <div id="upload-error" class="notification notification-error notification-inline" style="display: none;">
      <span data-upload-error-message=""></span>
    </div>
    <ul id="request-attachments-pool" class="upload-pool" data-template="upload-template"></ul>
    <script type="text/html" id="upload-template">
      <li class="upload-item" data-upload-item>
        <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" aria-hidden="true" class="upload-item-icon">
          <path fill="none" stroke="currentColor" stroke-linecap="round" d="M2.5 4v4.5c0 1.7 1.3 3 3 3s3-1.3 3-3v-6c0-1.1-.9-2-2-2s-2 .9-2 2v6c0 .6.4 1 1 1s1-.4 1-1V4" />
        </svg>
        <div aria-hidden="true" class="upload-item-icon-spacer"></div>
        <a class="upload-link" target="_blank" data-upload-link></a>
        <p class="upload-path" data-upload-path></p>
        <p class="upload-path" data-upload-size></p>
        <p data-upload-issue class="notification notification-alert notification-inline" aria-hidden="true"></p>
        <span class="upload-remove" aria-label="Remove attachment" role="button" tabindex="0" data-upload-remove>
          <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" class="upload-item-icon">
            <path stroke="currentColor" stroke-linecap="round" d="M3 9l6-6m0 6L3 3" />
          </svg>
        </span>
        <div class="upload-progress" data-upload-progress></div>
        <input type="hidden">
      </li>
    </script>
  </div>
  <footer><input type="submit" name="commit" value="Submit"></footer>
</form>

Text Content

Help Center
Submit a Help Request
Log In to Brazen
 1. Brazen Help Center
 2. Submit a request




SUBMIT A REQUEST

Your email address
Are you attending the event as a participant, representative, booth owner or
administrator? -
What organization's event(s) do you need support with?

eg. ABC Corp or XYZ University

Pick a Question Field Below -
Description
Normal textHeader 2Header 3Header 4





Please enter the details of your request. A member of our support staff will
respond as soon as possible.

Is this for an event either happening now or within the next hour? No

If you are an event host (administrator), representative, or booth owner and
need urgent assistance, you can live chat with our support team by logging into
your Brazen Control Center at app.brazenconnect.com/cc.

Service Check Results for Troubleshooting(optional)

If you are experiencing technical difficulties, please include the results of
your Service Check Test. Click here and send us the orange rebrandly link at the
top of the page: https://app.brazenconnect.com/cc/service-check#!service-check.

Vonage Test Results for Troubleshooting(optional)

If you are experiencing audio/video technical difficulties, please also submit
your Vonage Check results. Click here to run the test and send us the text
results at the bottom of the page: https://tokbox.com/developer/tools/precall/.

Attachments(optional)
Add file or drop files here


Brazen Help Center