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MEDALLIA
SOFTWARE DEVELOPMENT
PLEASANTON, CALIFORNIA 118,057 FOLLOWERS
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* Overview
* Jobs
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ABOUT US
Medallia is the pioneer and market leader in customer, employee, citizen, and
patient experience. As the leading enterprise experience platform, Medallia
Experience Cloud is the mission-critical system of record that makes all other
applications customer and employee aware. The platform captures billions of
experience signals across interactions including all voice, video, digital, IoT,
social media, and corporate-messaging tools. Medallia uses proprietary
artificial intelligence and machine learning technology to automatically reveal
predictive insights that drive powerful business actions and outcomes. Medallia
customers reduce churn, turn detractors into promoters and buyers, create
in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting
business decisions, providing clear and potent returns on investment.
Website http://www.medallia.com
External link for Medallia
Industry Software Development
Company size 1,001-5,000 employees
Headquarters Pleasanton, California
Type Privately Held
Specialties Customer Experience Management, Technology, Business Intelligence
(Data/Text Analytics), Enterprise Feedback Management, Social Media, Text
Analytics, Employee Experience, Social Listening, SaaS, Customer Feedback,
Employee Experience, and Contact Center
LOCATIONS
* Primary
6220 Stoneridge Mall Rd
2nd Floor
Pleasanton, California 94588, US
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* Seoul, KR
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* 27a Floral Street
London, England WC2E 9EZ, GB
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EMPLOYEES AT MEDALLIA
* DIANE YIP
* BRIAN D.
SEASONED CONSULTATIVE SENIOR ACCOUNT EXECUTIVE WITH A DEMONSTRATED ABILITY TO
CONNECT BUSINESS OPPORTUNITIES AND CHALLENGES TO TANGIBLE FINANCIAL…
* GARY BATROFF, CCXP
VP, STRATEGIC ALLIANCES AT MEDALLIA
* BRIAN WARD
See all employees
UPDATES
* Medallia
118,057 followers
18h Edited
* Report this post
One of the most crucial questions banks face in 2024: Should the
#customerexperience be hi-tech or high touch? In his latest article for BAI,
Medallia’s Bill Staikos, reveals #ExpertInsights about the best ways to
leverage both AI and human intelligence to enhance #CX.
*
60
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* Medallia
118,057 followers
2d
* Report this post
Catch up on everything you missed at Experience '24 with edition 23 of All
Things Experience 💫
ALL THINGS EXPERIENCE: EDITION 23
MEDALLIA ON LINKEDIN
54
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* Medallia
118,057 followers
4d
* Report this post
Congratulations to our SVP and Executive Advisor for Public Sector, Lee
Becker on being selected as one of this year’s Federal 100 Award Winners. The
prestigious Fed100 recognizes leaders from throughout the federal IT
community who had the greatest impact in 2023.
Mike Maiorana
Vice President Public Sector - Personalized and Actionable Experience
Insights & Analytics
1w Edited
Congratulations to all of this year’s Nextgov/FCW Federal 100 winners,
particularly my Medallia colleague Lee Becker! Lee’s dedication and impact on
our country, our team and our company is unrivaled. As a former Federal 100
honoree myself, I understand what a true professional and personal honor this
is. #cx
ANNOUNCING THE 2024 FEDERAL 100
NEXTGOV.COM
13 1 Comment
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* Medallia
118,057 followers
4d Edited
* Report this post
Our CEO, Joe Tyrrell, dives into the future of #customerexperience and
innovative industry trends on The Agile Brand™ with Greg Kihlström podcast
with Greg Kihlstrom. They discussed what it means to be a leader in CX and
how to stay ahead of the curve. Explore more insights about: 🌐 AI
Advancements: Discover the impact of "Ask Athena" 📊 Market Research Made
Easy: Unlock insights with our Agile Research tool 👥 Employee Engagement
Matters: Learn why happy teams mean happy customers Watch the full interview
here: https://buff.ly/48lrJ4A
*
113 2 Comments
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* Medallia
118,057 followers
5d Edited
* Report this post
“It’s no surprise to see the clear link between personalization and
satisfaction, but also not surprising to see brands struggling to keep up
with consumer expectations for more customization,” said Andrew Custage, Head
of Insights for Medallia Market Research. In new research, Medallia found
that 61% of consumers are willing to spend more for personalized experiences,
but only 25% of experiences are highly personalized. Learn more about what
the research found: https://bit.ly/4bHldaU
*
32
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* Medallia
118,057 followers
5d
* Report this post
Relive three days of defying the odds at #MedalliaEXP! Thank you for making
this event unforgettable. See you next year at Experience '25. 👋
…see more
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145 5 Comments
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* Medallia
118,057 followers
6d Edited
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Savvy HR leaders know that asking employees for their suggestions, ideas, and
feedback can help: ✅ Boost productivity 🤝 Enhance the customer experience 📈
Improve business outcomes …but it can also lead to team members raising new,
unconventional, or private matters in a work environment, which can be
challenging for #HR teams to address. The way HR leaders tackle these
challenges will make or break their company culture, and #AI will be a
game-changer, writes Medallia’s Melissa Arronte in her #ExpertInsights
article for theHRDIRECTOR.
*
52 3 Comments
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* Medallia
118,057 followers
1w Edited
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What an incredible Experience ‘24. From the opening keynote introducing the
“new Medallia” by CEO Joe Tyrrell to the “truest truths” shared by NFL legend
Steve Young at the closing keynote, #MedalliaEXP was truly unforgettable.
Although the unveiling of four generative AI features and the new Agile
Research technology were significant highlights, it was the people who made
it special. 1,500+ people came together at the incredible Wynn Las Vegas to
listen, learn, share, and experience. As Joe emphasized in his keynote, the
most important and programmable code is us. As humans, our collective
experiences shape us. That’s why we all do what we do in #CustomerExperience
and #EmployeeExperience. We know experiences are the foundation of who we are
and the relationships we build. Thank you to our customers, partners,
sponsors, and every attendee who made this an Experience we’ll never forget.
*
205 5 Comments
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* Medallia
118,057 followers
1w
* Report this post
Ever wonder what’s inside the Medallia diamond? Find out ⬇ Watch the
#MedalliaEXP keynote on EXP Now, featuring our CEO, Joe Tyrrell, CPO
Simonetta Turek, Sr. Product Marketing Manager Hadley Spadaccini, and VP of
Product Michael Mallett. Learn how you can unlock groundbreaking new
generative AI and discover the power of Ask Athena, Intelligent Summaries,
Smart Response, and Themes – the keys to a personalized future. 🎥
https://bit.ly/4862aEj
…see more
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118,057 followers
1w
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🎲 Roll the dice, because Experience '25 is coming back... to Vegas! 🎲 Save
the date for #MedalliaEXP: March 24 - 26, 2025. Stay tuned for more updates
here: https://bit.ly/45uD7KI
*
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763 open jobs
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760,055 open jobs
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1,374,979 open jobs
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FUNDING
Medallia 8 total rounds
Last Round
Series F Mar 28, 2019
External Crunchbase Link for last round of funding
US$ 70.0M
See more info on crunchbase
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