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THE PERFORMANCE COMMERCE PEOPLE

Grow faster with Smith. From awareness to acquisition to maximizing customer
lifetime value, we provide end-to-end commerce services that generate better
outcomes.

See How

> “We’re getting real consulting with Smith, and that gave us a lot more
> confidence in the overall success of the program.”


See How



LET’S TURN YOUR POTENTIAL INTO PERFORMANCE.


STRATEGY &
CONSULTING →

Informed by data and experience, we devise strategic solutions that turn your
complex challenges into growth opportunities.

TYPICAL OUTCOMES

Defined Strategy Roadmap, Platform Selection, Change Management Planning,
Opportunity Identification, Business Process Optimization


EXPERIENCE
DESIGN →

By focusing on your customer’s unique needs, we create human-centered digital
experiences that positively impact every sales channel.

TYPICAL OUTCOMES

Increased Revenue, ROI, Conversion Rate, Customer LTV, Reduced CAC, MER and CPA
across customer journey.


TECHNOLOGY
ENABLEMENT →

We expertly enable technology to turn disparate systems into high-performing
tech ecosystems.

TYPICAL OUTCOMES

Increased site performance, Improved operational efficiency, Improved page load
speed, and Lower Total Cost of Ownership (TCO).


DIGITAL
MARKETING →

Guided by data, our performance marketing accelerates growth and drives proven
results.

TYPICAL OUTCOMES

Increased NPS, Increased Revenue, ROI, Conversion Rate, LTV, CAC, MER and CPA
across customer journey.


DRIVING $38BN
IN ANNUAL REVENUE.

Imagine the results we can bring to your business.


 * BORDER STATES
   
   Enabling self-service tools to empower a diverse customer base


 * AT&T
   
   6x increase in app users


 * INDUSTRIAL TOOLING SUPPLIER
   
   Optimized digital ecosystem ignites ecommerce growth


 * SHIMANO
   
   AMS supports major B2B sales spike of outdoor equipment

See More


WE PARTNER WITH INDUSTRY-LEADING SOLUTIONS TO DELIVER MARKET-BEATING RESULTS.

See All Partners



INSIGHTS

Original thinking lives here.

 * Blog
   
   
   UNCOVERING DESIGN DEBT
   
   Read more: Uncovering Design Debt
 * Blog
   
   
   THE LESS AND MORE APPROACH TO B2B ENGAGEMENT
   
   Read more: The Less AND More Approach to B2B Engagement
 * Blog
   
   
   DEFINING DESIGN DEBT AND WHY YOU SHOULD CARE 
   
   Read more: Defining Design Debt and Why You Should Care 


B2B COMMERCE AND THE CUSTOMER JOURNEY ARE COMPLEX.


SO, WE’VE BUILT END-TO-END COMMERCE CAPABILITIES, EXPERTLY DELIVERED, TO HELP
BUSINESSES TRANSFORM HOW THEY OPERATE AND ENGAGE THEIR CUSTOMERS ACROSS DIGITAL
CHANNELS. THE RESULT? BETTER RESULTS. REALIZE PERFORMANCE COMMERCE – WITH SMITH.

Let’s Talk

Delivering end-to-end commerce solutions globally from our offices across North
and South America.


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   * SAP
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 * Company
   * About Us
   * Careers
   * Columbus, Ohio Headquarters
   * 555 Edgar Waldo Way
     Suite 401
     Columbus, OH 43215
   * (614) 360-3132

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