www.csscorp.com
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34.206.43.102
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Submitted URL: https://www.csscorp.com/email-disclaimer
Effective URL: https://www.csscorp.com/privacy-policy/
Submission: On September 12 via manual from US — Scanned from DE
Effective URL: https://www.csscorp.com/privacy-policy/
Submission: On September 12 via manual from US — Scanned from DE
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<p> The best way to reach us would be to fill this form and we will get back to you. Alternatively, you may call <a href="tel:+1 650-385-2044" rel="nofollow" target="_blank">+1 650-385-2044</a> for any sales enquiries </p>
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</form>Text Content
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Privacy Notice
Privacy Notice – General Users and Clients
Effective from 25th April 2022
Introduction
We appreciate the trust you place in us when sharing your personal data. CSS
Corp including its subsidiaries and affiliates (CSS (Dalian) Technologies
Services Limited, China; CSS Costa Rica Technology Services Limitada, Costa
Rica; CSS Corp Private Limited, India; CSS ICT Services SDN BHD, Malaysia; CSS
Corp Technologies (Mauritius) Limited, Mauritius; , CSSCorp ICT Services,
Inc.,Philippines; CSS Corp SP Z.O.O, Poland; CSS Corp ICT Services PTE Ltd.,
Singapore; Cybernet Software Systems, Inc. USA; Slashsupport Inc., USA; CSS Corp
Europe Ltd., UK; OnDemand Answers Inc., US ;CSS Corp Belgium BV, Belgium; CSS
Corp ICT Services S.R.L., Romania; CSS Corp Colombia SAS, Colombia; CSS Corp
Europe limited – Sucursal Em Portugal; respects the privacy of its customers,
business partners, and all relevant stakeholders. In this document, we will
explain how we collect, use, and protect your personal data. We will also
explain what rights you have with regards to your personal data and how you can
exercise those rights. This document also describes the measures we take to
protect the security of the information and how individuals can contact us about
our privacy practices.
If you need more information, please contact: privacy.officer@csscorp.com
We take the security of all the data we hold very seriously. We adhere to
internationally recognized security standards and our information security
management system relating to client confidential data is independently
certified as complying with the requirements of ISO/IEC 27001: 2013. We have a
framework of policies, procedures, and training in place covering data
protection, confidentiality, and security and regularly review the
appropriateness of the measures we have in place to keep the data secured. We
have developed our Data Privacy policy in line with the requirements of the
European Union Data Protection Directive (Directive 95/46/EC) and the General
Data Protection Regulation (in force from 25 May 2018) and applicable national
laws.
1. The information we collect
We collect and use the contact details of our customers, clients, and customers
in order to manage and maintain our relationship with those individuals. Our
policy is to collect only the personal data necessary for agreed purposes and we
ask our clients only to share personal data where it is strictly needed for
those purposes. The personal data may include Name, email ID, Home address, Work
address, phone numbers, and job titles. In some cases, we also need invoice
details, delivery addresses, payment credit card details, and any other
information which you provide to process our activity.
* IP Addresses
CSS web servers gather your IP address to assist with the diagnosis of problems
or support issues with our services, and to monitor the use of our Site,
including the monitoring of the location of our users.
* Cookies and Similar Tracking Technologies.
We and our service providers use technologies on our sites to collect
information that helps us improve the quality of our services and the online
experience of our visitors and users. In this Privacy Notice, we refer to these
technologies, which include cookies. These are small text files stored on your
computer or mobile device to remember your actions or preferences over time such
as session cookies, flash cookies, HTML5, and JavaScript. They help deliver and
gather usage and performance data and similar technologies from third-party
providers and are collectively known as “cookies.” Cookies allow us to
personalize your return visits and save you time during certain activities, by
remembering your user preferences – remaining logged on into our site. Most web
browsers support cookies and users can control the use of cookies at the
individual browser level. Please note that if you choose to disable cookies, it
may limit your use of certain features or functions on our sites
2. How we use your information
* Providing professional services
We provide a diverse range of professional services to our clients and
customers. Some of our services require us to process personal data in order to
provide maintenance, delivery, advice, and troubleshooting services. For
example, we will take the customer’s personal details to verify customer
credentials in order to ensure the delivery of technological troubleshooting
services to the right customer.
* Quality Assurance management
We monitor the services provided to the clients and customers for improving the
quality of our services, which may involve processing personal data stored on
our or our client’s IT platforms / Operating Systems. We have policies and
procedures in place to monitor the quality of our services and security risks
management. As part of our process, we also carry out searches using publicly
available sources like the internet. Where either we or a customer contact by
telephone or any similar voice-over channels, we may record the conversation
with our customers for improvement of quality, training, and security purposes,
in accordance with our legitimate interests. Our Research and Development team
some time use your information to invite you to take part in market research or
surveys
* Business administration and management
We process personal data in order to run our business, including managing our
relationship with our clients, customers, and the third party, developing our
businesses and services to accommodate customer satisfaction, like identifying
client & customer’s needs and improvements in our service delivery, improving
technology in our Information and Communications Technology systems,
administration and management of our website and client tools. We also use
information you provide to personalize (i) our communications to you; (ii) our
website; and (iii) products or services for you, in accordance with our
legitimate interests;
We may also send you direct marketing in relation to relevant products and
services. Electronic direct marketing will only be sent where you have given
your consent to receive it, or (where this is allowed) you have been given an
opportunity to opt-out. You will continue to be able to opt-out of electronic
direct marketing at any time by following the instructions in the relevant
communication.
* Legal and regulatory requirements
We need to keep certain personal data to demonstrate that our services are
provided in compliance with applicable legal and regulatory requirements. In the
event we are required to disclose personal data to comply with the direction
issued by a governmental, statutory or law enforcement authority, we will take
commercially reasonable steps to disclose only such information that is required
and where permitted by such authorities, we will inform you.
3. With whom and where will we share your personal data?
We may share your personal data with our subsidiaries to process it for the
purposes of inter-group administration and to deliver products or services where
elements of these are provided by group companies other than those with which
you have directly contracted.
* Use of the third party:
We are part of a global network of companies, firms, and other service
providers, we use third parties located in other countries to help us run our
business in a legitimate way. As a result, personal data may be transferred
outside the countries where we and our clients are located. These countries may
include countries outside the EU/EEA area. We have taken steps to ensure all
personal data is provided with adequate protection and that all transfers of
personal data outside the EU are done lawfully. Where we transfer personal data
outside of the EU to a country not determined by the European Commission as
providing an adequate level of protection for personal data, the transfers will
be under an agreement which covers the EU requirements for the transfer of
personal data outside the EU, such as the European Commission approved standard
contractual clauses.
We will only share personal data with others when we are legally permitted to do
so. When we share data with others, we put contractual arrangements and security
mechanisms in place to protect the data and to comply with our data protection,
confidentiality, and security standards.
We use third parties to support us in providing our services and to help
provide, run, and manage our internal IT systems. For example, providers of
information technology, cloud-based software as a service provider, identity
management, website hosting and management, data analysis, data back-up,
security, and storage services. The servers powering and facilitating that
cloud infrastructure are located in secure data centers around the world, and
personal data may be stored in any one of them.
Corporate Transactions: If CSS Corp is involved in a merger, acquisition,
dissolution, sale of all or a portion of its assets, or other fundamental
corporate transactions, we reserve the right to sell or transfer your
information as part of the transaction. In such an event, you will be notified
via email and/or a prominent notice on our website of any change in ownership,
incompatible new uses of your personal information, and choices you may have
regarding your personal information.
EU – US / Swiss-US Privacy Shield Participation
We participate in the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks and have
self-certified to the U.S. Department of Commerce our adherence to the Privacy
Shield Principles for all personal information received from countries in the
European Economic Area, Switzerland, and the United Kingdom in reliance on the
Privacy Shield. To learn more about Privacy Shield, visit the Privacy Shield
website at https://www.privacyshield.gov/list. Under Privacy Shield, we are
responsible for the processing of personal information we receive and
subsequently transfer to a third party acting for or on our behalf. We are
liable for ensuring that the third parties we engage support our Privacy Shield
commitments. The U.S. Federal Trade Commission has regulatory enforcement
authority over our processing of personal information received or transferred
pursuant to Privacy Shield. Under certain conditions, more fully described on
the Privacy Shield website, you may be entitled to invoke binding arbitration
when other dispute resolution procedures have been exhausted.
CSS Corp commits to cooperate and comply with the advice of the regulatory
authorities to whom you may raise a concern about our processing of personal
information about you pursuant to Privacy Shield, including to the panel
established by the EU authorities, ICO and the Swiss FDPIC. This is provided at
no cost to you. For more information, you can contact CSS Corp’s Privacy Team
using this email address: privacy.officer@csscorp.com.
4. How long will you keep my personal data?
We will not keep your personal information for any purpose for longer than is
necessary for our processing purposes and will only retain the personal
information that is necessary for relation to the purpose. We are also required
to retain certain information as required by law or for as long as it is
reasonably necessary to meet regulatory requirements, resolve disputes, prevent
fraud and abuse, or enforce our terms and conditions.
Where you are a customer, we will keep your information for the length of any
contractual relationship you have with us and after that for a period of 12
months or as per the data retention policy of CSS Corp.
Where you are a prospective customer and you have expressly consented to us
contacting you, we will only retain your data (a) until you unsubscribe from our
communications; or, if you have not unsubscribed, (b) while you interact with us
and our content; or (c) for 12 months from when you last interacted with us or
our content.
In the case of any contact you may have with our customer services team, we will
retain those details for as long as it is necessary to resolve your query and
for two weeks after the query is closed.
We will retain your data for a short time beyond the specified retention period,
to allow for information to be reviewed and any deletion to take place. In some
instances, laws may require CSS Corp to hold certain information for specific
periods other than those listed above.
5. Where is my data stored?
The personal data that we collect from you may be transferred to and stored
outside the EU/EEA, UK area at a safe and secure place. It may also be
processed by staff operating outside the EU/EEA, UK who works for us under
strict security contractors for one of our suppliers, in which case the third
country’s data protection laws will have been approved as adequate by the
European Commission or other applicable safeguards are in place. Further
information may be obtained from our Privacy Team.
6. What are my rights in relation to my personal data?
As a data subject, you have certain rights over your personal data, and data
controllers are responsible for fulfilling these rights. Further information
about the rights that individuals have and how to exercise them is given below:
* Right of access
You have the right access to your personal data held by us as a data controller.
This right may be exercised by emailing us at privacy.officer@csscorp.com. We
will aim to respond to any requests for information promptly and in any event
within the legally required time limits of 30 days from the day of request
received by us.
Where you have provided your data to us and it is processed by automated means,
you may be able to request that we provide it to you in a structured,
machine-readable format. If you wish to transmit your personnel data directly
from one data controller to another data controller, the same will be processed,
wherever it is technically feasible.
* Right of rectification
At any stage, while your data is in our processing and if you want to update the
same, you may email us at privacy.officer@csscorp.com. We will process your
request to the extent it is practically possible for us and we will make
corrections based on your updated information.
* Right of withdrawal of consent
Where we process personal data based on consent, individuals have a right to
withdraw consent at any time. To withdraw consent to our processing of your
personal data please email us at privacy.officer@csscorp.com. We will process
your request as early as practically possible.
* Right of erasure
Where we process personal data based on consent, individuals have a right to ask
to erase his data at any time. To erase your data from our database please
email us at privacy.officer@csscorp.com. We will process your request as early
as practically possible.
7. Where can I find more information about CSS Corp’s handling of my data?
If you have a complaint about how we have handled your personal data, you may be
able to ask us to restrict how we use your personal data while your complaint is
resolved. Should you have any queries regarding this Privacy Notice, about CSS
Corp’s processing of your personal data, or wish to exercise your rights you can
contact CSS Corp’s Privacy Team using this email
address: privacy.officer@csscorp.com.
Contact Us. If you have a question about this Privacy Notice or wish to inquire
about our personal information handling practices, please contact us as follows:
[CSS Corp,Address: 5600 Tennyson Parkway, Suite 255, Plano, Texas 75024, USA”]
Changes to Our Privacy Policy
CSS Corp reserves the right to update or change this privacy statement from time
to time and as such, we request you to review our privacy statement periodically
on our web site for any further updates or changes that we may have made. If we
propose to make any material changes, we will notify you by means of a notice on
this page prior to the change becoming effective. We encourage you to
periodically review this page for the latest information on our privacy
practices.
In compliance with the Privacy Shield Principles, Slash Support, Inc. commits to
resolve complaints about our collection or use of your personal information. EU
and Swiss individuals with inquiries or complaints regarding our Privacy Shield
policy should first contact Slash Support, Inc. at:
Contact Information:
Name: Karthikeyan Chandrasekaran CISA, CISM, CRISC
Designation: Senior Director & Head InfoSec (GRC)
Email id: karthikeyan.chandrasekaran@csscorp.com
Slash Support, Inc. has further committed to refer unresolved Privacy Shield
complaints to JAMS, an alternative dispute resolution provider located in the
[United States]. If you do not receive timely acknowledgment of your complaint
from us, or if we have not addressed your complaint to your satisfaction, please
visit https://www.jamsadr.com/eu-us-privacy-shield for more information or to
file a complaint. The services of JAMS are provided at no cost to you.
A Note to Children and Parents
Children: We do not process the young person’s data age below 16 years. If you
are below 16 years of age and someone asks you to share information about
yourself. Before sending any information about yourself over the Internet to us
or anyone else, be sure to ask your parents for permission.
Parents: CSS Corps encourages parents to talk to your children about safe and
responsible use of their personal information while using the Internet
If you have an unresolved privacy or data use concern that we have not addressed
satisfactorily, please contact our U.S.-based third-party dispute resolution
provider at https://www.jamsadr.com/adr
CSS Corp is a global customer experience and technology services provider,
disrupting the industry with a unique intersection of industry-leading
proprietary solutions, resilient operations, and innovative business engagement
models. The company is a digital transformation partner of choice for its
clients, which include the world’s top innovators across industries, from
mid-market players to large enterprises. Its diverse team of over 11,500
customer-centric thinkers, collaborators, and co-creators across 20 global
locations, is passionate about helping clients succeed through intelligent
automation-led outcomes.
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