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SHARED WITH TEAM UX Convo Designs
 * Standards / First Pages Stuff
   * Version History
     * Person of Reference
   * Helpful Page of Helpful Links
   * READ ME
 * How to Read Convo Designs
   * Understanding Intents
   * Symbol Usage
   * Naming Convention Standards
   * Style Guide
   * Intro and Messages
   * Q and A Prompts
   * Q and A Handling
   * Page Links
   * Other States
 * IVR Flows
   * Start
     * Main
     * Global Behaviors
     * Greeting
   * Proactive Flows
     * Proactive Experience Check
     * Deal of the Day
       * Deal of the Day
     * Proactive Orders
       * Proactive Order
   * Intent Gathering
     * Main Menu
     * CC Main Menu
     * CC Main Menu - Spanish
     * Outlet Main Menu
     * Spanish - Department Menu
   * IVR Intent Mapper
     * NLU Intent Mapper - Voice
     * NLU Intent Mapper Delta - Voice
     * Logic Check
   * Disambigs
     * Department List
     * Parent Disambig
     * Disambig Account
     * Disambig Account Change Info
     * Disambig Account Change Password
     * Disambig Appliance Parts
     * Disambig Application
     * Disambig Appointment
     * Disambig Billing
     * Disambig Carpet Cleaner
     * Disambig Card
     * Disambig Credit Gift
     * Disambig Credit
     * Disambig Credit Loyalty
     * Disambig Damage
     * Disambig Delivery
     * Disambig Delivery Modify
     * Disambig File Claim
     * Disambig File Claim Canada
     * Disambig HR
     * Disambig Installed Sales
     * Disambig Installed Sales - Pre Purchase
     * Disambig Intent for Availability
     * Disambig Order
     * Disambig Payment
     * Disambig Pickup
     * Disambig Product
     * Disambig Product for Availability
     * Disambig Receipt
     * Disambig Register
     * Disambig Rental
     * Disambig Repair
     * Disambig Return Call
     * Disambig Warranty
     * Disambig Warranty - Deneva Blinds
   * Reusable Components
     * Alt Phone Component
       * Alt Phone
       * Last Four Digits of Order
     * API Calls
       * Installation Status API
     * Hold On Component
       * Hold On Component
     * Name Collection
       * Name Collection
     * Request Agent
       * Request Agent
       * Increased Backoff
     * SMS One Way
       * SMS One Way Module
       * SMS One Way Table (SMSMessageInfoConfig)
     * Store Locator
       * Store Locator
       * Store Locator for Product Availability
       * Store Locator for Modify Pickup
   * Self-Service
     * Curbside Pickup
       * Curbside Pickup
       * Curbside Wrong Store
     * FAQs
       * FAQ
     * Hours & Location
       * Hours Regular
       * Hours Regular - Spanish
       * Hours Single & Holiday
       * Hours Module
       * Location
     * Orders
       * Order Status
         * Active Orders Count
         * Where Placed
         * Orders API Call
         * Order Number
         * No Order Number
         * Order Not Found
         * Order Found
         * Status Loop
         * Status
         * Past Delivery Date
         * Delivery Window Not Out
         * Delivery Window Out
         * Est Delivery Date
         * Pre-Ship Date
         * Check Loop
         * Status Followup
         * Item Followup
         * Item Name
       * Modify Order
         * Modify Order Start
         * Choose Order to Modify
         * Modify Pickup Store
         * Add Pickup Person
         * Modify Order Finish
       * Cancel Order
         * Cancel Order
         * Choose Order to Cancel
     * Product Availability
       * Product Availability
       * PAEnhancement Component
       * Product Availability Custom Prompts
     * RST
       * Determine Delivery Vendor
       * Gather Delivery Vendor Data
       * Schedule Delivery Time - MVP
       * Schedule Delivery Time - Full Enhancement
   * Migrations
     * Data Collection
       * Data Collection for Migrations
     * Canada Service Advantage
       * Canada Service Advantage
     * Service Advantage
       * Service Advantage NLU Intent Mapper - Voice
       * Service Advantage Parent
       * Service Advantage
       * Spanish - Service Advantage
       * Service Advantage (*299 Store)
       * Service Advantage (Legal Claims)
       * Service Advantage (Lowe’s Claims)
     * HR Migration
       * HR Main Menu
       * Validate Sales ID
       * Open Door
     * IST Migration
       * IST Migration
     * Livable Home
       * Livable Home
     * Lowe’s for Pros
       * Lowe’s for Pros
     * Private Brands
       * Private Brands Parent
       * Private Brands Main
       * Private Brands Small
     * XDT Migration
       * XDT Direct Migration
       * XDT Transfer Table
     * Virtual Sales Tendering
       * Virtual Sales Tendering
   * Transfer Flow and Tables
     * Transfer Module Flow
     * Transfer Table (Stores, CC)
     * Canada Service Advantage Transfer Table
     * HR Transfer Table
     * IST Transfer Table
     * Livable Home Transfer Table
     * Lowe’s for Pros Transfer Table
     * Outlet Store Transfer Table
     * Private Brands Transfer Table
     * Service Advantage Transfer Table
     * Virtual Sales Tendering Transfer Table
   * End of Call
 * Backup Menus
   * CC Backup Menu
   * LSA Backup
   * Service Advantage (*299 Store) Backup
   * HR Backup Menu
   * Private Brands Backup
   * Lowe’s for Pros Backup
   * XDT Backup
 * SMS Two Way
   * SMS Routing
     * SMS Intent Mapper
       * [working] SMS Intent Mapper - combo
     * SMS Routing Module
     * SMS VHT Routing Table
   * SMS Flows
     * SMS VS VHT ASAP Offer
     * SMS ASAP VHT Offer
 * Digital Flows
   * Digital Initial
     * Digital Main
     * Digital Transfer Module
     * End of Chat
   * ITSD Digital Flows
     * ITSD Associate Chat Greeting
     * ITSD Live Analyst Chat Main Menu
     * ITSD LAC Transfer Table
   * SMS NLU
     * NLU Intent Mapper - Digital
   * SMS
     * SMS Greeting
     * SMS Main Menu

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115
kayla.orozco
Style Guide

9 hours ago
Replied to kayla.orozco

add casual in

114
kayla.orozco
Style Guide

9 hours ago
Replied to kayla.orozco

sms- VHT callback, thanking customer, encourages self-service (add to persuasive
tasks)

113
kayla.orozco
Style Guide

9 hours ago
Replied to kayla.orozco

sms- unfortunately we were unable to...

IVR- I'm having trouble...

112
kayla.orozco
Style Guide

9 hours ago
Replied to kayla.orozco

"choosing"

111
kayla.orozco
Style Guide

9 hours ago
Replied to kayla.orozco

find out fourth category. look back through training videos or ask brett if he
knows who they are

110
kayla.orozco
Style Guide

13 hours ago
Replied to kayla.orozco

don'ts

99
matt.shuford
Alt Phone

1 year ago
Replied to matt.shuford

APIs been removed, put into their own components

98
matt.shuford
Alt Phone

1 year ago
Replied to matt.shuford

check with Nabin and team to make sure this works as intended (full details) vs.
just top level details from aa1007

96
matt.shuford
Disambig Delivery Modify

1 year ago
Replied to matt.shuford

option to offer SMS cancel prompt

93
jenny.degroot
Curbside Pickup

1 year ago
Replied to jenny.degroot

cp1005- Combine this DS with cp1000.

Turn cp1005 into API call cp1005_CurbsideByPhoneNumber_DA

89
matt.shuford
Curbside Pickup

1 year ago
Replied to matt.shuford

- if zero, enter alt phone # component

- if in component, offer rejected, enter back and offer SMS

- if SMS refused, transfer

88
matt.shuford
Disambig Warranty

1 year ago
Replied to matt.shuford

potential offer for one-way messaging for SMS FILE A CLAIM

84
matt.shuford01
CC Main Menu

1 year ago
Replied to matt.shuford01

needs to say "schedule repairs"

83
matt.shuford
Order Number

1 year ago
Replied to matt.shuford

Need to take a look at Mix and match designs to that. Doesn't require two
separate QR nodes, but rather all decisions built into node and handled
differently.

82
matt.shuford
Item Followup

1 year ago
Replied to matt.shuford

should connect back to status followup somewhere, not main menu




80
matt.shuford
NLU Intent Mapper Delta - Voice

2 years ago
Replied to matt.shuford

update to new variable string GO TO

72
matt.shuford
Main Menu

2 years ago
Replied to matt.shuford

Look into if this is still a valid concern. If not, remove note.

67
matt.shuford
Active Orders Count

2 years ago
Replied to matt.shuford

compare to Mix, builds dynamic grammar for order numbers / last 4




66
matt.shuford
Order Found

2 years ago
Replied to matt.shuford

match to Active Orders Count

48
manoj.bandapallirajasekar01
Est Delivery Date

2 years ago
Replied to manoj.bandapallirajasekar01

Checking os3310 first and then os3305 for mix to play the different dates
message first at status level as API returns start as NUll for Multiple dates

47
manoj.bandapallirajasekar01
Delivery Window Not Out

2 years ago
Replied to manoj.bandapallirajasekar01

Checking os3110 first and then os3105 for mix to play the different dates
message first at status level as API returns start as NUll for Multiple dates

46
manoj.bandapallirajasekar01
Past Delivery Date

2 years ago
Replied to manoj.bandapallirajasekar01

Checking os3010 first and then os3005 for mix to play the different dates
message first at status level as API returns start as NUll for Multiple dates

45
manoj.bandapallirajasekar01
Pre-Ship Date

2 years ago
Replied to manoj.bandapallirajasekar01

Checking os3410 first and then os3405 for mix to play the different dates
message first at status level as API returns start as NUll for Multiple dates

30
ben.smith
Greeting

2 years ago
Replied to ben.smith

No Spanish needed for Canada

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