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 * Our Solutions
   
   
   SEE ALL SOLUTIONS
   
   
   FOR PARENTS
   
   EARLY EDUCATION & PRESCHOOL
   
   EARLY EDUCATION & PRESCHOOL
   
   
    * Overview
    * Infant Care
    * Toddler Care & Education
    * Preschool
    * Kindergarten Prep
    * Our Curriculum
   
   
   FOR EMPLOYERS
   
   BRIGHT HORIZONS FAMILY SOLUTIONS
   
   BRIGHT HORIZONS FAMILY SOLUTIONS
   
   
    * Overview
    * On-Site Child Care
    * Back-Up Care
    * Elder Care
    * College Coach
    * Enhanced Family Supports
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   BRIGHT HORIZONS EDASSIST SOLUTIONS
   
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   BRIGHT HORIZONS WORKFORCE CONSULTING
   
   FEATURED INDUSTRY: HEALTHCARE

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 * Home
 * Privacy


GLOBAL CONSUMER PRIVACY NOTICE

Owner: Privacy Department
Approver: Global Privacy Officer
Version: Effective January 2023
Last Reviewed: December 2022

 * Introduction 
 * Who does this Notice apply to? 
 * Who controls your personal information? 
 * Why do we collect personal information?
 * When do we collect your personal information? 
 * What personal information do we collect and process? 
 * Who do we share your personal information with?
 * Where do we process and store your personal information?
 * How long do we keep your personal information?
 * What rights do you have over your personal information?
 * How do we protect your personal information?
 * Will this Notice change?
 * Any questions?


INTRODUCTION

Around the globe, consumers trust Bright Horizons to provide high-quality
education and care, operate with integrity, and empower them to thrive. 
Respecting the privacy rights of our consumers is an integral part of building
and maintaining that trust.  This Notice explains how Bright Horizons collects
and uses its consumers’ personal information.   


WHO DOES THIS NOTICE APPLY TO?

This Notice applies to any person who purchases or uses Bright Horizons’
services (Consumer), including prospective, current or former Consumers.   It
also covers all services provided by Bright Horizons in the locations listed in
“Who Controls Your Personal Information” (Services).  
Consumers can click on the links below for additional terms that apply to
Consumers residing in certain regions or receiving Services in those regions. 
The region-specific terms only apply to the Services that operate in those
geographic locations or as applicable law requires.  

A separate Global Staff and Supplier Privacy Notice applies to prospective,
current and former staff and suppliers (including employees, apprentices, agency
workers and contractors).

For simplicity throughout this Notice, ‘we’, ‘us’ and ‘our’ means Bright
Horizons and ‘you’ or ‘your’ means Consumer. 


WHO CONTROLS YOUR PERSONAL INFORMATION?

Bright Horizons is made up of a number of companies.  This section gives you the
legal name of the Bright Horizons’ company responsible for processing your
personal information. 

Bright Horizons has a Global Privacy Officer (who also acts as its Data
Protection Officer for the UK and the Netherlands) and can be contacted at
dataprivacy@brighthorizons.com. 

Location of Services

Responsible Company

 

United States, Canada

 

 

Bright Horizons Family Solutions LLC

2 Wells Ave, Newton, Massachusetts, 02459, USA.

 

This entity also includes services under our brand names Bright Horizons, Bright
Horizons EdAssist Solutions and College Coach.

 

 

United Kingdom,

Ireland

 

 

Bright Horizons Family Solutions Limited (Co. No. 2328679)

2 Crown Court, Rushden, Northamptonshire, NN10 6BS, UK.

 

This entity also includes services under our brand names Bright Horizons, Yellow
Dot Nurseries, Asquith Nurseries, Magic Nurseries, Saurus Nurseries, Tiggywigs
and My Family Care (MFC).

 

 

Netherlands

 

 

Kindergarden Nederland B.V. (Co. No. 33303797)

Herengracht 250, 1016 BV Amsterdam, Netherlands.

 

India

Bright Horizons Child Care Services Private Limited

7/4, Thapar Niketan, Brunton Road,

Bangalore-560025

 


WHY DO WE COLLECT YOUR PERSONAL INFORMATION?

We limit the collection of your personal information to what is necessary. Below
we have highlighted the main reasons for collection:

 * Fulfill or meet the reason you provided the personal information to us.
 * Respond adequately to your requests for Services or information.
 * Provide Services to you and/or your dependents.
 * Personalize, enhance, and support your website experience and/or the
   Services.
 * Create, maintain, customize, and secure your account with us.
 * Facilitate and process purchases, financial transactions and payments. 
 * Provide information regarding our Services and areas of interest to you.
 * Research and analyze existing Services for training and quality purposes and
   develop new Services.
 * If you receive our Services as an employee benefit, to aid your employer in
   the administration of the employee benefit.  
 * Comply with laws, regulations and sector standards.
 * Protect the security of our technology and data.
 * Fulfil tax, reporting, and other financial requirements and obligations.
 * Prevent or detect unlawful acts.
 * As described to you when collecting your personal information.
 * Evaluate or conduct a merger, divestiture, restructuring, reorganization,
   dissolution, or other sale or transfer of some or all assets of Bright
   Horizons, whether as a going concern or as part of bankruptcy, liquidation,
   or similar proceeding.
 * In relation to pandemics (for example COVID-19) or other
   state/national/international emergencies, to comply with our legal and
   regulatory obligations. 

For UK and European Economic Area (EEA) Consumers: What legal basis do we rely
on to process your personal information? 

Bright Horizons relies on the following legal basis for processing UK / EEA
personal information: 

 * Performance under a Contract:  For Consumers, most of the personal
   information we process is necessary for us to perform our obligations under a
   contract we have with you, and, if applicable, your employer when you receive
   the Service as an employee benefit.
 * Legal Obligations:  For Consumers, there are many laws that require us to
   process your personal information.  Examples include law and regulations for
   child/adult care, safeguarding, health and safety, tax and government
   funding.
 * Legitimate Interest:  For Consumers, we have a legitimate interest in
   processing some of your personal information in some circumstances.  We will
   only process your personal information if our legitimate interests do not
   override your fundamental rights, freedoms and interests.  For any questions
   regarding this legal basis, please contact our Global Privacy Officer at
   dataprivacy@brighthorizons.com. Some examples of our legitimate interests
   include:

 * Use of your email address to send you newsletters, invitations to webinars,
   or information about your Services or new/enhanced Service updates.
 * In some locations, we use Closed Circuit (CCTV) for security/safety of our
   consumers, staff and premises; to help prevent and detect crime; to support
   learning and training; and/or to defend legal claims.
 * Recording your contact center calls to assist us with monitoring our policies
   and procedures; identifying opportunities for training and development; and
   improving Services to you.
 * For consumers receiving our Services as an employee benefit, we will use the
   information provided to us from your employer and you to create reporting and
   analytics information that inform us and your employer of registration for
   and use of the Services, as well as for quality improvement of Services
   (including as necessary anonymization of your personal information for these
   purposes).


WHEN DO WE COLLECT YOUR PERSONAL INFORMATION?

There are a variety of contexts under which we will collect your personal
information.  Please click on the section below that is relevant to you.

When you visit our websites or use our applications (apps) or social media 
When you call our Contact Centers
When you receive Services from us

When you visit our websites or use our applications (apps) or social media

When you visit our websites or use our applications (apps) or social media, we
collect your personal information from:
 * Monitoring your electronic visit and engagement with us.
 * The information you provide to us (for instance, by completing one of our
   webforms).  
 * Learn more about how we use cookies and similar technologies by clicking
   here.

Our website is not intended for use by children under 16 years of age nor do we
knowingly collect personal information from children under 16 through our
website. If you are under 16, please do not use or provide any information on
our website.

When you call our Contact Centers

When you call our Contact Centers, we will collect your personal information
from:


 * The information you provide to us.
 * Recording the calls, including the number you call from, for training and
   quality assurance purposes.
   

When you receive Services from us

When you receive Services from us, we will collect your personal information
from: 

 * The information you provide to us.
 * Providing the Services to you such as completing forms, assessments and other
   documentation as part of the provision of Services.  
 * Recorded images at locations with CCTV cameras.
 * Use of key fobs or swipe card to gain access to the Services.
 * If you receive Services as part of an employee benefit, we may receive your
   personal information from your employer on your eligibility to use the
   Services and other reporting identifiers.  
 * If you receive government funding, we may receive personal information from
   the government on your eligibility for the funding and other reporting
   identifiers.
 * Government agencies may provide us with personal information to support their
   regulatory obligations or investigations.
 * Third party marketing companies who provide us with contact details for
   individuals who have consented to receive marketing materials. You have the
   right to opt-out of these communications at any time. See “What rights do you
   have over your personal information?” for more information.


WHAT PERSONAL INFORMATION DO WE COLLECT AND PROCESS?

If you are a prospective consumer:

 * The personal information you provide to us. This personal information may
   include health related information relevant to determine the suitability of
   Services.
 * Details of your visits to our websites, apps, and social media, as well as
   information we gather from the use of cookies. To learn more about how we use
   cookies and similar technologies click here. 
 * For locations with CCTV cameras, we may capture images.
 * Your contact details as provided to us by third party marketing companies
   (for individuals who have consented to receive marketing materials). You have
   the right to withdraw your consent at any time.

Click here for more information on the specific categories of personal
information we collect and process, and who we share that personal information
with.

If you are a current or former consumer: 

 * All personal information you provide to us. This personal information may
   include health related information relevant to the provision of Services or
   as required under law/regulation or health and safety policies.
 * Personalized registration username and passwords, and swipe card/key fob
   access records for Bright Horizons premises.
 * Details of your visits to our websites, apps, and social media, as well as
   information we gather from the use of cookies in your web browser. To learn
   more about how we use cookies and similar technologies click here.
 * For locations with CCTV cameras, we may capture images.
 * Access information when using key fobs or swipe cards.
 * Care and service records that may include for example: notes from
   meetings/calls; observations and assessments of you or your dependent’s
   activities while we provide services to them (e.g., illnesses, sleep, diaper
   changes, meals, medication, learning, interactions with others, and
   accidents); review and feedback on your or your dependent’s education/school
   applications; photographs to share with you for communication purposes,
   learning records or identification purposes; and utilization reports
   (including dates of service, user of service and reasons for service).
 * If you receive our service as part of an employee benefit, we may receive
   personal information from your employer on your eligibility to use the
   Services and other reporting identifiers.
 * If you receive government funding, we receive personal information from the
   government on your eligibility for the funding and other reporting
   identifiers.
 * Government agencies may provide us with personal information to support their
   regulatory obligations or investigations.
 * Other personal information provided to us by third parties in order to meet
   our legal obligations.
 * Personal information about you and/or your dependent as necessary to respond
   to and defend legal claims or to pursue legal claims.

There are a variety of categories of your personal information that we collect. 
Depending upon whether you are a prospective or current Consumer also determines
the personal information we process.  For more information, please see below. 

Categories of personal information we collect

Categories

 

Examples include:

Categories of Third Parties with whom we share (including Service Providers)

Criteria for determining retention period

Identifiers

 

Click here for more information on the specific types of sensitive information
which we collect / process or each service and the purposes for which we process
that sensitive personal information.

 

Name, alias, postal address, email address, driver’s license number, unique
personal identifier, online identifier, Internet Protocol address, or other
similar identifiers.

Operating systems and platforms, IT developers, internet service providers,
credit card/payment providers / financial institutions, insurers and
professional advisers, government entities, employers providing the Services as
a benefit to you and/or our business partners who may provide services you have
requested.

As long as is necessary for (1) the purpose for which it was collected; (2) as
required under law; and (3) to defend legal claims.

Formal Customer Records

 

Click here for more information on the specific types of sensitive information
which we collect / process for each service and the purposes for which we
process that sensitive personal information.

 

Name, signature, physical characteristics or description, address, telephone
number, driver’s license or state identification card number, education,
employment, bank account number, credit card number, debit card number, or
medical information.

Operating systems and platforms, IT developers, internet service providers,
credit card/payment providers / financial institutions, insurers and
professional advisers, government entities, employers providing the Services as
a benefit to you and/or our business partners who may provide services you have
requested.

As long as is necessary for (1) the purpose for which it was collected; (2) as
required under law; and (3) to defend legal claims.

Commercial Information

Products or services purchased, obtained, considered, or other purchasing or
consuming histories.

 

Operating systems and platforms, IT developers, internet service providers,
credit card/payment providers / financial institutions, insurers and
professional advisers, government entities, employers providing the Services as
a benefit to you and/or our business partners who may provide services you have
requested.

As long as is necessary for (1) the purpose for which it was collected; (2) as
required under law; and (3) to defend legal claims.

Protected Characteristics

 

Click here for more information on the specific types of sensitive information
which we collect / process for each service and the purposes for which we
process that sensitive personal information.

 

Protected Classification Characteristics including: Age (40 years or older),
race, color, ancestry, national origin, citizenship, religion or creed, marital
status, medical condition, physical or mental disability, sex (including gender,
gender identity, gender expression, pregnancy or childbirth and related medical
conditions), sexual orientation, veteran or military status, genetic information
(including familial genetic information).

Operating systems and platforms, IT developers, insurers and professional
advisers, government entities, employers providing the Services as a benefit to
you and/or our business partners who may provide services you have requested.

As long as is necessary for (1) the purpose for which it was collected; (2) as
required under law; and (3) to defend legal claims.

 

Internet or other similar network activity

Browsing history, search history, information on your interaction with our
website, application, or advertisements.

Advertising networks, internet service providers, data analytics providers,
operating systems and platforms, IT developers and social networks.

Information in this category may be shared with these categories of third
parties by cookies placed on your device when you interact with our websites and
applications. Learn more about how we use cookies and similar technologies by
clicking here.

As long as is necessary for (1) the purpose for which it was collected; (2) as
required under law; and (3) to defend legal claims.

 

 

Categories of sensitive personal information

Depending on the Services we provide to you, we may require certain sensitive
personal information. Please click on the section below that is relevant to you.

All Services accessed via an online account
Childcare Services (Centers, Nurseries)
Back Up Care Services
EdAssist Services
College Coach Services
Personal / Family Coaching Services

 

Categories

Examples include:

Purposes of processing

Categories of Third Parties with whom we share (including Service Providers)

Criteria for determining retention period

All Services accessed via an online account

Complete account access credentials

User names, account numbers; passwords.

To create, maintain and secure your online account with us.

Operating systems and platforms, IT developers, internet service providers.

As long as is necessary for (1) the purpose for which it was collected; (2) as
required under law; and (3) to defend legal claims.

Childcare Services (Centers, Nurseries)

Child Personal Information: If you are enquiring about / requesting / receiving
childcare services, you agree to the collection and processing of your child’s
personal information as necessary for us to respond to your enquiry / request,
and to provide the childcare services to you and your child in accordance with
our legal obligations.

Health Data

Allergies, special educational needs, specific medical conditions, or pandemic
related such as vaccinations or illness

To provide the services safely and/or in compliance with applicable law: for
instance, to inform us of allergies, medicines, special physical or educational
requirements, health conditions.

Operating systems and platforms, IT developers, internet service providers,
insurers and professional advisers, government entities.

As long as is necessary for (1) the purpose for which it was collected; (2) as
required under law; and (3) to defend legal claims.

Government identifiers

Driver's license;

state ID card;

passport number.

To provide the services safely and/or in compliance with applicable law: for
instance, for any child care related services, to confirm your identity and
parental responsibility / rights in connection with the child.

Operating systems and platforms, IT developers, internet service providers,
credit card/payment providers / financial institutions, insurers and
professional advisers, government entities.

As long as is necessary for (1) the purpose for which it was collected; (2) as
required under law; and (3) to defend legal claims.

Back Up Care Services

If you are providing sensitive personal information on behalf of another person
(such as an elderly parent who requires care), by providing that information,
you confirm you are doing so with that person’s consent and for their benefit.

Health Data

Allergies, special educational needs or specific medical conditions, pandemic
related such as vaccinations or illness

To provide the services safely and/or in compliance with applicable law for
instance, to inform us of allergies, medicines, special physical or educational
requirements, health conditions of the dependent.

Operating systems and platforms, IT developers, internet service providers,
insurers and professional advisers, government entities, and/or our business
partners who may provide services you have requested.

As long as is necessary for (1) the purpose for which it was collected; (2) as
required under law; and (3) to defend legal claims.

EdAssist Services

Union membership

 

Your employer may provide this sensitive information to us to assist with
determining levels of employee’s eligibility for our EdAssist services.

Operating systems and platforms, IT developers, internet service providers,
insurers and professional advisers, government entities, and/or our business
partners who may provide services you have requested.

As long as is necessary for (1) the purpose for which it was collected; (2) as
required under law; and (3) to defend legal claims.

College Coach Services

Health Data

These categories of information are not required for us to provide the services
- however you may provide this information to us voluntarily to enable us to
better assist you: for example, to assist with identifying schools,
scholarships, etc.

Operating systems and platforms, IT developers, internet service providers,
insurers and professional advisers, government entities, and/or our business
partners who may provide services you have requested.

As long as is necessary for (1) the purpose for which it was collected; (2) as
required under law; and (3) to defend legal claims.

Religious Beliefs

Race/ethnic origin

Sexual orientation

Personal / Family Coaching Services

Health Data

These categories of information are not required for us to provide the services
- however you may provide this information to us voluntarily to enable us to
better assist you.

For example, due date for pregnancy to enable us to create a parental leave plan
for you.

Operating systems and platforms, IT developers, internet service providers,
insurers and professional advisers, government entities, and/or our business
partners who may provide services you have requested.

As long as is necessary for (1) the purpose for which it was collected; (2) as
required under law; and (3) to defend legal claims.

Religious Beliefs

To support our coaching of you if provided by you as part of that confidential
coaching.

Race/ethnic origin

Sexual Orientation



For UK and EEA Consumers: Special Categories of Personal Information 

We may need to process special categories of personal information in order to
evaluate whether Services are suitable for the care requested and/or to provide
the Services safely and/or effectively.  In some locations, government
regulations/laws require us to process special categories of personal
information. Special categories of personal information that we may process
include information relating to:

 * Health data:
   * When receiving adult/child care services, in order for us to provide the
     services safely and/or in compliance with applicable law, you may need to
     provide us with health data of the dependent we care for (for example to
     inform us of allergies, medicines, special physical, educational
     requirements, health conditions).In addition, this type of information may
     be provided to us by a government body.
   * When receiving personal or family coaching or special educational needs
     services, you may voluntarily provide us with health data about you / your
     dependents to enable us to provide the advice services.
   * In relation to pandemics (for example COVID-19) or other
     state/national/international emergencies, in order to comply with our legal
     and regulatory obligations or health and safety policies you may need to
     provide us with health data.
 * Race/ethnic origin data: you may provide this information to us voluntarily
   when receiving College Coach services (for example to assist with identifying
   schools, scholarships, etc.) .
 * Trade union membership: your employer may provide this information to us to
   assist with determining levels of employee’s eligibility for our EdAssist
   services.

 




WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

We consider your personal information confidential and do not share it with
anyone else except as described in this Notice. Bright Horizons does not sell
your personal information (or that of your dependents) to third parties.

When you visit our websites, apps, and social media, we use cookies and similar
technologies as permitted by law, including for targeting / behavioral
advertising. Bright Horizons recognizes Global Privacy Control and Do Not Track
for Social Media and Targeting cookies and similar technologies.   Our Cookies
and Similar Technologies Notice provides details about this collection and
sharing, including how you are able to set your tracking preferences.

There are limited circumstances that require us to disclose your personal
information to others in order to deliver Services and meet our
contractual/legal obligations or legitimate business interests. Examples
include:

Bright Horizons’ Group Companies

We may share your personal information with our subsidiaries and affiliate/group
companies as necessary to provide the Services.

 

Sub-contractors and Agents

We sometimes employ or contract with other companies and individuals to perform
functions on our behalf. Depending upon the type of service they are providing,
we may share personal and special category (sensitive) personal information only
as appropriate and necessary. These parties are under contractual obligations to
use your personal information only as directed by us and as needed to perform
their functions. All are under a legal duty to handle such information in
accordance with Bright Horizons’ information security, data protection and
confidentiality standards, and this Notice. Some examples include our insurance
brokers/provider, payment service providers, and IT developers.

 

Business Partners

If you utilize our child/adult care or coaching services, we may partner with a
professional external provider (Business Partner) to arrange for them to deliver
the Services to you or your dependent. You will have an independent relationship
with our Business Partner. They may require personal information from you in
order to deliver the Services to you in accordance with their own processes and
obligations under the law.

In order to arrange the Services with the Business Partner, we may need to share
personal and special category (sensitive) personal information as appropriate
and necessary. We have contracts with the Business Partners that require them to
use your personal information only as allowed under the contract, in compliance
with all applicable laws and to meet appropriate standards of information
security, data protection and confidentiality.

 

Employers

Your employer may make the Services available to you as an employee benefit. In
order to meet our obligations to your employer, we provide details of your use
of the Services, which may include your name, dates of use, reasons for use, and
other employer requested utilization information. We disclose only information
relevant to the utilization of the Services, tax related requirements such as
for imputed income or as necessary for their administration of the benefit.

 

Third Parties to Comply with Legal Requirements

We share personal information if required by law/regulations or as we reasonably
determine to be necessary and as permitted by law to protect our rights or the
rights of others, to prevent harm or damage to persons or property, to fight
fraud, or to enforce our website terms of use or other contractual rights. For
example, a government may require us to disclose personal information for law
enforcement purposes; or require us to disclose personal information for
safeguarding or government funding purposes; or for the establishment, exercise
or defence of legal claims, whether in court proceedings or in an administrative
or out-of-court procedure.

 

Business Transfers

As we continue to develop our business, we may sell or buy assets or entities.
If any Bright Horizons business unit is sold, personal information relevant to
the acquisition may be transferred as part of the transaction.

 


HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

Whenever we collect or process your personal information, we’ll only keep it for
as long as is necessary for the purpose for which it was collected, as required
under law and to defend legal claims. At the end of that retention period, your
information will either be deleted completely or anonymized, for example by
aggregation with other information so that it can be used in a non-identifiable
way for research, statistical analysis and business planning. 


WHERE DO WE PROCESS AND STORE YOUR PERSONAL INFORMATION?

Hardcopy Information

The hardcopy of personal information we collect remains in the country where you
receive the services or provide the information.

 

Electronic Information

Some personal information may remain on electronic storage data systems in the
country where we provide the service. However, our primary electronic storage
facilities and contact centers are in the United States. Please note that we (or
our Affiliates, service providers or agents) may process personal information in
other countries, where your personal information may be subject to the laws of
that jurisdiction, including laws regarding the disclosure of personal
information to government authorities. We ensure appropriate safeguards are in
place before we transfer personal information to any other country.

For UK and EEA Consumers: International Transfers and Safeguards

We may process some of your personal information outside the UK / EEA as
applicable. Whenever we transfer personal information out of the UK / EEA, we
ensure a similar degree of protection is afforded to it by putting in place
appropriate safeguards and protections.

For transfers to the United States, we rely on the Standard Contractual Clauses
approved by the European Commission / the UK authorities that afford personal
information the same protections it has in Europe and have completed appropriate
risk assessments as required under the European Court of Justice ruling for Case
C-311/18 Data Protection Commissioner v Facebook Ireland Ltd and Maximilian
Schrems (“Schrems II”).



Please contact the Global Privacy Officer at dataprivacy@brighthorizons.com if
you want further information on the specific mechanism used by us when
transferring your personal information out of the EEA.

For UK / EEA Consumers: Adherence to the EU-US Privacy Shield Framework

Although, we do not rely on the EU-US Privacy Shield Framework to transfer your
personal information out of the European Economic Area,  Bright Horizons Family
Solutions LLC remains certified under the EU-US Privacy Shield Framework and
does comply with its requirements as set forth by the U.S. Department of
Commerce regarding the collection, use, and retention of personal information we
transfer from the United Kingdom and European Union to the United States. 
Bright Horizons Family Solutions LLC certified to the Department of Commerce
that it adheres to the Privacy Shield Principles.  The Federal Trade Commission
has jurisdiction over our compliance with the Privacy Shield. 

If there is any conflict between the terms in our Global Privacy Notice and the
Privacy Shield Principles, the Privacy Shield Principles shall apply.  To learn
more about the Privacy Shield program and view our certification, please visit
https://www.privacyshield.gov/. 

Under certain circumstances, you have the right to invoke binding arbitration
for complaints regarding our Privacy Shield compliance that you have been unable
to resolve through any of the other Privacy Shield mechanisms.  To learn more
about the binding arbitration mechanism, please visit
https://www.privacyshield.gov/article?id=ANNEX-I-introduction. 

In compliance with the Privacy Shield Principles, Bright Horizons Family
Solutions LLC commits to the following:

 * Resolve complaints about our collection or use of your personal information. 
   If you have questions or complaints regarding our adherence to the EU-US
   Privacy Shield Framework, please contact our Global Privacy Officer at
   dataprivacy@brighthorizons.com or 2 Crown Court, Rushden, Northamptonshire,
   NN10 6BS, United Kingdom.
 * Cooperate with the panel established by the EU data protection authorities
   (DPAs) and comply with the advice given by the panel with regard to personal
   information transferred from the European Union.
 * Remain responsible and liable for the processing of personal information we
   receive under the Privacy Shield and subsequently transfer to a third party
   acting as an agent on our behalf.





WHAT RIGHTS DO YOU HAVE OVER YOUR PERSONAL INFORMATION?

The location of where you reside or receive Services determines your rights. We
will not discriminate against you for exercising any of your privacy
rights. Please click on the section below that is relevant to you.

All Locations
United Kingdom and European Economic Area
California
Virginia

All Locations

Amend Personal Information:

To ask for your personal information to be amended, please follow one of the
steps below as applicable to the Services you receive:

 * Online Account: If you have an online account, you can update the information
   directly online.
 * Contact Center: Call our contact center team to request the amendments.
 * Child Care Centers / Nurseries / Schools: Contact the location providing the
   Service to request the amendments.

Removal from email lists:

To be removed from email lists, please follow the steps below:



 * Unsubscribe:  Click the ‘unsubscribe’ link in any email communication that we
   send you. We will then stop any further emails from that particular mailing
   list.
 * Account Preferences:  If you have an account, log in to your account and
   change your preferences.
 * Apps:  In our apps, you can manage your preferences and opt out from one or
   all of the different notifications by selecting or deselecting the relevant
   options in the ‘Settings’ section.

Please note that you may continue to receive communications for a short period
after changing your preferences while our systems are fully updated.

Access/Deletion or Other Requests:

To submit any other request or query about your personal information to
us (including requests to access or delete your information):

 * Complete our Webform
 * Call our Toll free phone number: +1 855-687-7640, open Pacific Standard Time
   8:00 AM -5:00 PM, Monday-Friday.

United Kingdom and European Economic Area

Your rights under the Data Protection Act 2018 / UK General Data Protection
Regulation and the General Data Protection Regulation.

What rights do you have over your personal information?

You have the right to request:

 * Access to the personal information we hold about you, free of charge in most
   cases.
 * The rectification of your personal information to ensure that it’s
   up-to-date, accurate and complete.
 * The erasure of your personal information (subject to certain exemptions).
 * We stop processing your personal information for direct marketing purposes
   (either through specific channels or all channels).
 * We and other third parties cease processing your personal information when
   this was previously undertaken based on your consent and you’ve now withdrawn
   that consent.

How do you make a request about your personal information?

Complete our Webform to make a request to access / receive a copy of your
personal information or for us to correct or delete your personal information
(or exercise any of your other rights).

You can also contact the Global Privacy Officer at
dataprivacy@brighthorizons.com.

Please note:

 * Only you (or your authorized legal representative) may make a request related
   to your personal information. You may also make a request on behalf of your
   child.
 * In order to authenticate and process your request, you will need to:
   * provide sufficient information that allows us to reasonably verify you are
     the person about whom we processed personal information or a legally
     authorized representative; and
   * describe your request with sufficient detail that allows us to properly
     understand, evaluate, and respond to it.
 * We will not be able to respond to your request if we cannot verify your
   identity or legal authority to make the request and confirm the personal
   information relates to you or the subject of the request.

 * We may need to request specific information from you to help us confirm your
   identity and ensure your right to access your personal information (or to
   exercise any of your other rights). This is a security measure to ensure that
   personal information is not disclosed to any person who has no right to
   receive it. We may also contact you to ask you for further information in
   relation to your request to speed up our response.
 * In circumstances where we are processing your personal information based on
   our legitimate interest, you can ask us to stop for reasons connected to your
   individual situation. We must then do so unless we believe we have a
   legitimate overriding reason to continue processing your personal information
   that doesn’t infringe your rights and freedoms. You have the right to
   challenge our decision to the Supervisory Authority or seek legal redress
   through the courts.
 * If you feel that your personal information hasn’t been handled correctly, or
   you are unhappy with our response to any requests you have made regarding the
   use of your personal information, you have the right to lodge a complaint
   with the relevant Supervisory Authority.

Location

Authority

Link to Authority webpage

(opens in a new window; please note we can't be responsible for the content of
external websites.)

UK

Information Commissioner’s Office

www.ico.org.uk/concerns

Ireland

Data Protection Commissioner/An Coimisinéir Cosanta Sonraí at

www.dataprotection.ie/docs/Home/4.htm

The Netherlands

Autoriteit Persoonsgegevens (Dutch Data Protection Authority – Dutch DPA)

https://autoriteitpersoonsgegevens.nl/en/contact-dutch-dpa/contact-us

 

California

Your rights under the California Consumer Privacy Act of 2018 (CCPA) and
California Privacy Rights Act 2020 (CPRA).

Do we sell / share your personal information?

Bright Horizons does not sell your personal information (or that of your
dependents) to third parties. We also do not “share” your personal information
as defined in the CRPA.

When you visit our websites, apps, and social media, we use tracking
technologies (such as cookies) as permitted by law, including for targeting /
behavioral advertising if you direct us to do so via our Cookie banner. Bright
Horizons recognizes Global Privacy Control and Do Not Track for Social Media and
Targeting cookies and other similar technologies. Our Cookies and Similar
Technologies Notice provides details about this collection and sharing,
including how you are able to set your tracking preferences.

How to Opt-Out of sale / sharing of your Personal Information

We do not sell or “share” (as defined in the CPRA) your personal information -
but you can click here to access our Cookies and Similar Technologies Notice
which explains how you are able to set your tracking preferences.

What other rights do you have in relation to your personal information?

You also have the right to request:

 * that we confirm the following personal information we have collected over the
   past 12 months:
 * categories of personal information we collected about you;
 * categories of sources for the personal information we collected about you;
 * our business/commercial purpose for collecting that personal information;
 * categories of third parties with whom we share that personal information;
 * where we disclosed personal information for a business purpose, the
   categories of personal information that each category of recipient obtained
   from us; and
 * specific pieces of personal information we collected about you.
 * that we provide a copy of your personal information to you in a portable and
   ready-to-use format. This right applies when we collect personal information
   from you in an electronic format and it is technically feasible for us to
   provide it to you in a portable, ready-to-use format
 * that we delete your personal information (subject to certain exemptions).

How do you make a request about your personal information?

Bright Horizons provides the following two ways for you to make a request under
the CCPA and CPRA:

 1. Complete our Webform to make a request to access / receive a copy of your
    personal information or for us to correct or delete your personal
    information.
 2. You can also call our dedicated Toll free number: +1 855-687-7640 (Pacific
    Standard Time 8:00 AM -5:00 PM, Monday-Friday).

Please note:

 * Only you, or a person that you authorize to act on your behalf, may make a
   verifiable request related to your personal information. You may also make a
   verifiable request on behalf of your child under the age of 16 years old.
 * A person who states they are authorized on your behalf to make a request will
   be required to produce appropriate signed permission / authority from you
   that they are authorized on your behalf for the purposes of the request.
 * You may only make a verifiable request for access or data portability twice
   within a 12 month period.
 * In order for us to verify your request, you will need to:
   * provide sufficient information that allows us to reasonably verify you are
     the person about whom we processed personal information or a legally
     authorized representative; and
   * describe your request with sufficient detail that allows us to properly
     understand, evaluate, and respond to it.
 * We will not be able to respond to your request if we cannot verify your
   identity or legal authority to make the request and confirm the personal
   information relates to you or the subject of the request.
 * We may need to request specific information from you to help us confirm your
   identity and ensure your right to access your personal information (or to
   exercise any of your other rights). This is a security measure to ensure that
   personal information is not disclosed to any person who has no right to
   receive it. We may also contact you to ask you for further information in
   relation to your request to speed up our response.

When and how will Bright Horizons respond to your request?

We will endeavor to respond to your verified request within 45 days. If we
require more time (up to 90 days) or are unable to comply with your request, we
will inform you in writing of the reason and extension period. 

Will we charge you a fee?

We do not charge a fee to respond to your authenticated request unless in
exceptional circumstances we deem it to be excessive, repetitive, or manifestly
unfounded. If we determine that the request warrants a fee, we will advise you
in writing why we made that decision and provide you with a cost estimate before
completing your request.

What happens if we decline your request?

We will endeavor to inform you of this within 45 days. We will provide our
justification for declining to take action in connection with your request.

Other California Privacy Rights

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users
of our Websites that are California residents to request certain information
regarding our disclosure of personal information to third parties for their
direct marketing purposes. To make such a request, please contact our Global
Privacy Officer at dataprivacy@brighthorizons.com.

Virginia

Your rights under the Virginia Consumer Data Protection Act (VCDPA).

Do we sell / share your personal information?

Bright Horizons does not sell your personal information (or that of your
dependents) to third parties.

When you visit our websites, apps, and social media, we use tracking
technologies (such as cookies) as permitted by law, including for targeted /
behavioral advertising, if you choose not to opt out via our Cookie banner.
Bright Horizons recognizes Global Privacy Control and Do Not Track for Social
Media and Targeting cookies and other similar technologies.   Our Cookies and
Similar Technologies Notice provides details about this collection and sharing,
including how you are able to Opt Out of the use of your personal information
for targeted / behavioral advertising and how to set your tracking preferences.

How to Opt-Out of Sale / Sharing of your Personal Information

Click here to access our Cookies and Similar Technologies Notice which explains
how you are able to Opt Out of the use of your personal information for targeted
/ behavioral advertising and how to set your Cookie preferences.

What other rights do you have in relation to your personal information?

You also have the right to request:

 * that we confirm whether we process personal information about you.
 * access to your personal information.
 * that we provide a copy of your personal information to you in a portable and
   ready-to-use format. This right applies when we collect personal information
   from you in an electronic format and it is technically feasible for us to
   provide it to you in a portable, ready-to-use format.
 * that we correct inaccuracies in your personal information.
 * deletion of your personal information (subject to certain exemptions).

How do you make a request about your personal information?

Complete our Webform to make a request to access / receive a copy of your
personal information or for us to correct or delete your personal information.

Please note:

 * Only you (or your authorized legal representative) may make a request related
   to your personal information. You may also make a request on behalf of your
   child under the age of 13 years old.
 * You may only make a request for access or data portability twice within a 12
   month period.
 * We will not be able to respond to your request if we cannot verify your
   identity or legal authority to make the request and confirm the personal
   information relates to you or the subject of the request.
 * We may need to request specific information from you to help us confirm your
   identity and ensure your right to access your personal information (or to
   exercise any of your other rights). This is a security measure to ensure that
   personal information is not disclosed to any person who has no right to
   receive it. We may also contact you to ask you for further information in
   relation to your request to speed up our response.

 * In order to authenticate and process your request, you will need to:
   * provide sufficient information that allows us to reasonably verify you are
     the person about whom we processed personal information or a legally
     authorized representative; and
   * describe your request with sufficient detail that allows us to properly
     understand, evaluate, and respond to it.

When and how will Bright Horizons respond to your request?

We will endeavor to respond to your verified request within 45 days. If we
require more time (up to 90 days) or are unable to comply with your request, we
will inform you in writing of the reason and extension period. 

Will we charge you a fee?

We do not charge a fee to respond to your authenticated request unless in
exceptional circumstances we deem it to be excessive, repetitive, or manifestly
unfounded. If we determine that the request warrants a fee, we will advise you
in writing why we made that decision and provide you with a cost estimate before
completing your request.

What happens if we decline your request?

We will endeavor to inform you of this within 45 days. We will provide our
justification for declining to take action in connection with your request. You
are entitled to file an appeal to us by writing to our Global Privacy Officer
directly at dataprivacy@brighthorizons.com within a reasonable period after
receiving our response.


HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

Bright Horizons’ Information Security program is ISO 27001 certified and our
Privacy program is ISO 27701 certified. Click here to view our applicable ISO
certifications.  

We utilize appropriate technical, organizational, and physical safeguards to
protect your personal information we process in both physical and electronic
formats. We provide data protection, privacy and security training and conduct
internal periodic quality assurance audits to ensure we maintain these
standards.

However, please note that no computer system or information can ever be fully
resilient against every possible hazard or risk.  We do maintain appropriate
levels of security in accordance with data protection, privacy and security laws
and regulations in the territories we operate and keep these under review.

You also play a valuable part in protecting the security of your personal
information. You should never share with anyone your password to access any
accounts that you created or which we created for you. When using a browser to
access your account, after you have finished you should log out and exit your
browser to prevent unauthorized users from returning to your account.

If you believe that someone has improperly used your account or provided
information about you that you didn’t authorize, please contact us immediately
at dataprivacy@brighthorizons.com.


WILL THIS NOTICE CHANGE?

This Notice is subject to change in order to remain compliant with data
protection and privacy laws in the territories in which we operate. Please check
back periodically, especially before you provide any personal information. This
Notice was last updated in December 2022.


ANY QUESTIONS?

We hope this Notice has been helpful in setting out the way we process your
personal information and how we do this in a transparent and accountable manner.
If you have any questions that haven’t been covered by this Notice, please
contact our Global Privacy Officer at dataprivacy@brighthorizons.com.

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FOR PARENTS


 * Early Education & Preschool
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OUR SOLUTIONS
FOR EMPLOYERS



BRIGHT HORIZONS FAMILY SOLUTIONS

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 * Back-Up Care
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BRIGHT HORIZONS WORKFORCE CONSULTING

MORE FROM
BRIGHT HORIZONS


 * About Us
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 * Newsroom
 * Locations
 * Global Locations
 * United Kingdom
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 * Investor Relations
 * Resource Library
 * Bright Horizons Foundation for Children
 * Corporate Responsibility


OUR SOLUTIONS
FOR PARENTS

 * Early Education & Preschool
 * Our Curriculum
 * College Coach for Families
 * Log in to My Services


OUR SOLUTIONS
FOR EMPLOYERS

BRIGHT HORIZONS FAMILY SOLUTIONS

 * On-Site Child Care
 * Back-Up Care
 * Elder Care
 * College Coach
 * Enhanced Family Supports
 * Global Services
 * Tuition Subsidies

BRIGHT HORIZONS EDASSIST SOLUTIONS

 * Workforce Education
 * Student Loan Support

BRIGHT HORIZONS WORKFORCE CONSULTING


MORE FROM
BRIGHT HORIZONS

 * About Us
 * Careers
 * Newsroom
 * Locations
 * Global Locations
 * United Kingdom
 * The Netherlands
 * Investor Relations
 * Resource Library
 * Bright Horizons Foundation for Children
 * Corporate Responsibility


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