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CDW HELP CENTER
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Orders, Quotes & Availability
* Place an Order
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Customer Service Response Update: Please be advised that due to increased
contact volume, we are experiencing longer than usual wait times if you call,
email, or chat with us. We are working hard to manage the increase in support
inquiries and fulfill shipments as quickly as possible. We appreciate your
patience, and we look forward to continuing to serve our customers during this
critical time.
What can we answer?
Place an Order
HOW DO I PLACE AN ORDER?
Your account manager will be your point of contact for all quotes, orders and
exclusivity pricing. If you do not have an account manager with CDW or have an
unmanaged account, please contact Sales Support for assistance.
If you are looking to place an order for an industry related to government,
education or healthcare you can contact cdwgsales@cdwg.com for assistance from
our dedicated team regarding pricing, proprietary equipment and related needs.
For Canada, please visit CDW Canada.
For the U.K., please visit CDW UK.
If you are a customer from outside the U.S., Canada or the U.K. we cannot assist
you with setting up an account or with purchasing from CDW USA.
For assistance with creating an eProcurement order, please contact your account
manager.
WHO IS MY ACCOUNT MANAGER?
If you have a dedicated account manager with us, you can contact your account
manager for assistance. If you don't have an account manager with us, you can
contact Sales for assistance at 800.800.4239.
WHO IS MY ACCOUNT TEAM?
With your online account, you have access to a team of specialists in sales
management, technology sales, customer relations and technical support who can
assist you.
WHAT CAN TECHNOLOGY SPECIALISTS HELP ME WITH?
For more complex projects or technology solutions, please contact your account
manager. Your AM can connect you with a team of technology specialists to design
the right solution to meet your company’s needs. Areas of expertise include:
Document Imaging
LAN/WAN
Mobile Wireless
Power
Security
Services
Software Licensing
Storage
Telephony
Voice and Data
--------------------------------------------------------------------------------
Request a Quote
HOW DO I CREATE A QUOTE ONLINE?
If you are signed in, you can create an online quote. Fill your shopping cart
with the items you want included in the quote. Once you are done, use the Quote
feature on the Checkout page. Enter your shipping information and select a
shipping method to Continue. On the Checkout: Quote Review page, you can enter a
Quote Description (required) and a Cost Center Code (optional).
Once you are done, you can select the Request A Quote feature to complete your
quote and send it to your account manager. You will see a Thank You page
confirming that your quote has been received. You can email a copy of this
confirmation to yourself. You can also view your Quotes history at any time
through your CDW account.
Prior to converting this quote to an order, please contact your account manager
for configuration, pricing and contract verification. Should you choose to
convert this quote to an order without verification, you may be contacted by
your account manager to confirm the details of your order.
If you need additional assistance or have further questions, please contact
your account manager. If you do not have an account manager with us, please
contact Sales Support.
HOW DO I EDIT A QUOTE?
You can edit a quote at any time from the Quote Review page. Next to Order
Details, you have the option to Edit, which will return you to your shopping
cart. From there, you can add or remove items as needed and then proceed with
requesting a newly revised quote.
If you need additional assistance or have further questions, please contact
your account manager. If you do not have an account manager with us, please
contact Sales Support.
HOW DO I CONVERT A QUOTE TO AN ORDER?
You will need to visit your account's Quotes history. You can search by quote
number or by browsing the list of available quotes. To convert to an order,
select the Quote you'd like to add to your cart and then continue to checkout in
order to complete the checkout process.
Quote Automation by
CDW AMANDATM
CDW AMANDATM allows customers to request a quoted order with automated quote and
ordering technology
--------------------------------------------------------------------------------
Product Availability & Leasing
HOW DO I CHECK THE AVAILABILITY OF A PRODUCT?
The availability of a product is indicated on the product details page. If you
don't see the availability on the product detail page, please contact Sales
Support.
HOW DO I LEASE A PRODUCT?
CDW offers leasing options for businesses on all of our products. To find out
more, please contact Sales Support.
--------------------------------------------------------------------------------
Special Offers
HOW OFTEN ARE THE SPECIAL OFFERS ON YOUR SITE UPDATED?
Special offers and pricing are updated in real time. For the latest offers,
please visit our CDW Deals page.
I SAW AN ADVERTISED PRICE IN AN AD FOR CDW, BUT IT’S A DIFFERENT PRICE ON YOUR
WEBSITE.
Prices in the technology industry can fluctuate quickly. The prices on our
website are updated in real time, but many ad campaigns are prepared ahead of
time. If you see a price discrepancy, let us know and we’ll try to honor the
lower price. Also, be sure to look for rebates on your product that can affect
the price listing.
I JUST BOUGHT AN ITEM AND NOTICED THERE IS A REBATE AVAILABLE. WHERE CAN I FIND
THE FORM?
Select the View Details option from the product information page for more
information on available rebates.
YOU ADVERTISE A REBATE, BUT WHEN YOU CLICK TO SEE MORE INFORMATION, IT SAYS IT
CAN’T BE FOUND.
This is usually caused by a rebate expiring. When this happens, we make every
effort to get the listings removed from the site as soon as possible.
WHY AREN’T FLORIDA AND CANADA RESIDENTS ELIGIBLE FOR SOME CONTESTS?
Restrictive laws in these areas prevent us from offering some promotions in
these areas. Contact your individual locality for more information.
WHERE CAN I REQUEST A CHARITABLE DONATION FROM CDW?
At CDW, we have a strong commitment to our community and the communities of our
customers. For more than sixteen years, the CDW family of coworkers have given
generously to many national and local charities. If you would like to request a
donation, please fill out our online donation request form.
NOT FINDING WHAT YOU NEED?
Sales Support can assist with e-account information, including billing info,
customer numbers, pricing and placing orders.
Only your Account Manager can give you exclusivity pricing.
Chat with Sales
Mon-Fri 8am-7pm CT
Open-Closed
Email Sales
Reply within 24 hours
800.800.4239
Mon-Fri 7am-7pm CT
Open-Closed
What can we answer?
Tracking & Shipping
HOW CAN I GET TRACKING NUMBERS?
Tracking numbers are stored by order number within the Recent Orders history of
your CDW account. You can also search for an Order Number by date or P.O.
number.
Select an Order Number you wish to track. This will take you to the Order
Details page where you can view full shipment details. Under the Product Details
section, you will see your order's tracking number. By selecting a tracking
number, you will be redirected to the appropriate shipping carrier site for
tracking information, including proof of delivery. If you can’t find your order
tracking number, or if you require further assistance, please contact Customer
Relations.
Note: If you did not select “ship all items at once” when you placed your order,
there may be more than one shipment and therefore more than one invoice.
HOW DO I CHECK MY ORDER STATUS?
CDW's Quick Order Status tool makes it fast and easy to check the status of an
order.
WHEN WILL MY ORDER SHIP?
Once your order is placed, you can check your account's Recent Orders history to
confirm the status of your order, including estimated ship date. You can search
for any order from the last three years, using order number, date or P.O number.
Select the Order Number you wish to track to view complete details, including
current status.
I RECEIVED AN ORDER CONFIRMATION. DOES THAT MEAN MY ORDER WILL SHIP TODAY?
The order confirmation is an acknowledgment that we have received your order. It
does not guarantee shipment. You will receive a shipment confirmation email once
your order has been successfully processed. For additional questions, please
contact your account manager or Customer Relations.
Note: If you are paying for an order via check, the check will be held for up to
ten days for processing before your order is released.
WHAT IS THE SHIPPING POLICY?
We have a highly automated and efficient inventory, shipping and delivery system
along with a dedicated team to manage complex logistics movements and services.
There are also a wide variety of shipping choices, including special offers and
white glove deliveries. Carriers include: FedEx, UPS, DHL, USPS, CEVA, UPS
Freight, Veterans Messenger Service and T-Force.
For placing international orders and inquiries, please visit our International
Solutions page. Orders for shipment outside of the U.S. are subject to shipping
fees, applicable customs, duties and taxes, all of which are the responsibility
of the customer. Additional information on CDW’s international shipping policies
can be found on our related Terms and Conditions page.
CAN I USE MY COMPANY'S SHIPPING CARRIER ACCOUNTS?
You may save your company’s shipping carrier accounts as part of your CDW
account's Profile and Preferences. Select Shipping and in the dropdown menu,
select Shipping Accounts. You can then add and fill in the required information
fields. If you require additional assistance with your company’s shipping
carrier accounts, please contact your account manager. If you do not have a
dedicated account manager with CDW, please contact Sales Support.
--------------------------------------------------------------------------------
Returns
HOW DO I REQUEST A RETURN?
To return a product, you will need to access the Recent Orders history of your
CDW account. Select the Order Number for which you would like to request a
return (you can also search for an order by date or P.O. number.)
You will be taken to the Order Details page. In the Product Details section, you
have the option to select "Request a Return." Select the item(s) you wish to
return. Please detail the reason for your request. When your return is approved
you will receive an RMA number, which must be included with the returned
merchandise. Your RMA number is valid for 10 business days.
Returns within 30 days from invoice date can be for exchange, replacement refund
or credit at CDW’s discretion. Please be aware that specific manufacturers have
more restrictive return policies and may be subject to a return fee. If the
product is accepted after 30 days, credit will be issued toward future purchases
only. For more information, see CDW’s full product return policy (PDF).
If you require additional assistance or have further questions, please contact
your account manager. If you don’t have an account manager with us, please
contact Customer Relations.
WHAT IS CDW'S RETURN POLICY?
CDW allows customer returns based on the policies of the original product
manufacturer. Software is not returnable if the packaging has been opened. If
software was distributed electronically, it is not returnable if the licenses
were downloaded. Customers should contact Customer Relations to initiate a
return or for additional information. Customers must notify CDW Customer
Relations of any damaged products within fifteen (15) days of receipt.
For more information see CDW’s full product return policy (PDF).
HOW DO I VIEW THE STATUS OF A RETURN?
You can view the status of all completed or pending returns from your CDW
account.
HOW DO I CANCEL AN ORDER?
Orders placed on CDW.com cannot be canceled online. You will need to contact
your account manager directly to update, edit or cancel an order. If you don’t
have an account manager with CDW, please contact Customer Relations. Once
placed, your order is processed right away. For that reason it’s possible that
we've already shipped the order to you. In that case, you will need to follow
the CDW return procedure. For more information, see CDW’s full product return
policy (PDF).
HOW DO I UPDATE AN ORDER?
You can select the View Cart feature from the top menu of our site in order to
see your current order. Continue adding items to your cart. If we’ve already
begun processing your order, you may need to create a new order. Just continue
shopping and check out as usual. When you complete an order, we’ll confirm that
order with you via email. You can also check the current status of an order
through your CDW account.
I HAVE A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER, HOW DO I COMPLETE THE
RETURN?
When you pack the return, the RMA number should be clearly noted on the shipping
label of each box, or you may write it on the shipping box. Please do not record
the RMA number on the original manufacturer’s box. The return box should contain
everything from the original shipment, including the original manufacturer’s box
and packing material, all accessories, UPC bar codes, manuals, etc. that came
with the original shipment. If you are returning a printer, fax machine or
copier, please remove all toner and ink cartridges to prevent spillage during
shipping. The toners/cartridges should be packaged separately, either in another
box or sealed inside a plastic bag within the return item’s box.
If you have multiple packages to return, please make photocopies of the return
address that was emailed to you and tape one on each package. All boxes should
be securely packed to prevent possible damage during shipping. We are not liable
for damage that occurs during shipment back to us and suggest that you insure
these return items in case of lost merchandise.
Some returns may be eligible for pre-paid freight by CDW. If your return is
eligible, you will receive a pre-paid freight label via email. Print the label
and use clear tape or a carrier pouch with a self-adhesive back to affix the
freight label to your package. Please remove or cover any existing freight
labels on the package. You can either give the package to your regular UPS
driver or drop off the package at any UPS drop off location. If your package is
over 150 pounds, CDW Customer Relations will schedule a pickup via a heavyweight
carrier and will contact you with additional details.
All international duty fees must be paid by the sender. We recommend that you
use one of the following carriers to help ensure your packages clear customs:
UPS, Federal Express or DHL for lightweight orders.
Returns should be sent to:
CDW
Attn: Returns Dept. / RMA # ____________
220 North Milwaukee Ave.
Vernon Hills, IL 60061
For specific types of returns, including items for repair, see CDW’s full
product return policy (PDF). You can also contact Customer Relations or your
account manager for further information and assistance.
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Billing & Invoices
HOW DO I PRINT AN ORIGINAL INVOICE?
Original invoices are available through the Recent Orders history in your CDW
account. Select the Order Number for which you would like to view your invoice
(you can also search for an order by date or P.O. number.)
Each Order Number includes an option to View Invoice. This will take you to an
overview of your order's invoice list, where you can print a copy of your
invoice. You can also review order details and shipping status, and read and
print your order's packing list.
HOW DO I CHANGE MY BILLING ADDRESS?
Our credit department must make any updates to the billing address you have on
file. Submit a billing address change request or contact Customer Relations for
further assistance. Please note that it may take up to 24 hours for the request
to be processed. If you require immediate assistance, please contact
your account manager.
HOW DO I SAVE FAVORITE BILLING, SHIPPING AND PAYMENT PREFERENCES?
When you are ready to check out, you can edit, select and save your preferred
shipping address, billing information and payment preferences from the checkout
page while completing your most recent order or purchase. Select the checkboxes
that correspond to your preferred information to set your defaults moving
forward. If you just need to change your shipping address, you can do so from
your CDW account's Profile and Preferences.
HOW DO I ESTABLISH CREDIT TERMS FOR MY BUSINESS?
CDW offers Net 30 days terms to government agencies, schools and qualified
businesses. Please contact your account manager for details. If you do not have
a dedicated account manager, please contact Sales Support to create an account.
We do not offer credit terms to individuals.
WHERE DO I SUBMIT A WIRE PAYMENT?
Please include your company information and order number. This information
applies to international payment policies as well. Addresses for wire transfers
(for the full amount including shipping) are listed below:
CDW
CDW Direct
c/o The Northern Trust Co.
50 LaSalle Street
Chicago, IL 60675
312-630-6000
ABA# 071000152
Account # 47910
CDWG
CDW Government, Inc.
c/o The Northern Trust Co.
50 LaSalle Street
Chicago, IL 60675
312-630-6000
ABA# 071000152
Account # 91057
The Northern Trust Company
c/o CDW
Account #47910
Routing #071000152
50 LaSalle Street
Chicago, Illinois USA 60675
312.630.6000
CDW
200 North Milwaukee Avenue
Vernon Hills, Illinois USA 60061
Attention: International Prepay
DO YOU ACCEPT CASHIER’S CHECKS?
Cashier’s checks are accepted for amounts up to $24,999.00. Please plan to pick
up your order during regular banking hours as CDW will need to call the issuing
bank for approval of the check.
MY COMPANY DOES NOT USE PURCHASE ORDERS. CAN I REFERENCE THE DATE AS MY PURCHASE
ORDER NUMBER?
If your company does not use hard copy purchase orders, please verify with
your account manager that your account is authorized for verbal PO and that your
name is on the approved list of people authorized to make purchases for your
company using verbal PO.
I SET UP MY ORDER UNDER MY PERSONAL ACCOUNT, BUT I WOULD LIKE TO PAY WITH A
COMPANY CHECK INSTEAD.
The account must be set up with the same information that is on the check. In
this case, an account would need to be created with the business information to
be billed out. All checks received at CDW Will Call will be approved through our
check approval system.
Note: If the order is billed out under the wrong account and there is a product
return, the refund check will be cut according to the information listed on the
account.
I AM TAX EXEMPT. WHAT PROOF OF TAX EXEMPTION DO I NEED TO BRING WITH ME TO PICK
UP MY ORDER?
The purchase must be made with a company-issued form of payment on the CDW
company account. In all instances listed below, tax can be taken off at the time
of purchase when the fully completed form (including date and signature) is
submitted and the account will be labeled “EXEMPT” by the tax department. The
purchaser name on the certificate must match the purchaser name on the account.
Common types of Illinois exemptions include:
Resale Exemption (IL Certificate of Resale Form CRT-61)
Equipment Exemption (IL Equipment Exemption Certificate Form ST- 587)
Government/Education/Non-Profit Organizations: You must present a copy of the
Illinois Tax Exempt Certificate with the Illinois tax I.D. number listed on it.
Tax-exempt numbers will start with an E. The certificate must have a valid
expiration date. If the expiration date is prior to the purchase date, the tax
exemption cannot be honored.
HOW DO I GET A COPY OF MY PACKING LIST?
You may request a copy of your packing list for any product shipments, which is
available as a PDF attachment or as a link within the email response. Go to your
CDW account's Recent Orders history and select the corresponding Order Number
for complete details.
From the Packing List tab, you can check the packing list(s) you would like to
receive and whether you would like to receive the list(s) as a downloadable PDF
or email and then submit your completed request.
Note: The email response link may only be viewed by the person requesting the
packing list.
WHY IS SALES TAX CHARGED?
CDW is required to collect sales/use tax on all taxable goods and services we
sell and required to self-assess and pay sales/use tax on all taxable purchases.
This can be an administrative burden for many customers. CDW simplifies and
reduces this tax burden by collecting and remitting sales/use tax on behalf of
its customers. If you are exempt from sales tax, please file a tax exemption
form and submit it to CDW at the time of purchase. The seller name should be
listed as “CDW” and the description of purchase is listed as “technology
products and services.”
For any questions, please contact your account manager. If you do not have an
account manager with us, please contact Customer Relations.
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Will Call
DO YOU HAVE A PICKUP LOCATION?
CDW Will Call has two pick-up locations in Las Vegas, Nevada, and in Vernon
Hills, Illinois. Both locations offer repair services and accept local returns
as well. Please visit our CDW Locations page for hours of operation and
directions.
WHAT DO I NEED TO BRING WITH ME TO WILL CALL?
For will call orders placed through the website using a credit card as the
payment method, the cardholder must present their credit card and driver’s
license at pick up. The 800 number provided on the back of the credit card will
be called to confirm that the person in the store is authorized to use the
credit card. For will call orders, the credit card is not charged until the
product is picked up.
If the cardholder cannot be present, the person picking up the order must
present the credit card and cardholder’s driver license as fraud protection for
both the cardholder and CDW.
A cardholder and the card itself must be present at the time of purchase. Credit
card numbers alone will not be accepted for picking up an order.
I NEED TO RETURN A PRODUCT, BUT I DON’T HAVE A RETURN MERCHANDISE AUTHORIZATION
NUMBER. CAN I COME TO CDW WILL CALL AND HAVE THE RETURN NUMBER PROCESSED THERE?
While we can process customer returns at CDW Will Call, it is much more
efficient when you come in with a pre-approved RMA. To obtain an RMA number,
please contact your account manager. If you do not have an account manager with
us, please contact Customer Relations. You may also request an RMA number
through our website.
I SENT A COPY OF THE PURCHASE ORDER TO MY ACCOUNT MANAGER. DO I STILL NEED TO
BRING A COPY WITH ME FOR PICK UP?
Please make sure to confirm with your account manager that the purchase order
was received and saved into our system. This will ensure your order is processed
in a timely manner.
NOT FINDING WHAT YOU NEED?
Customer Relations can assist with recent orders, including status,
cancellations, edits, updates and returns.
Chat with Customer Relations
Mon-Fri 7am-6pm CT
Open-Closed
Email Customer Relations
Reply within 24 hours
866.782.4239
Mon-Fri 7am-9pm CT
Open-Closed
What can we answer?
Can't Sign In
I'M HAVING TROUBLE SIGNING IN. HOW DO I GET HELP?
If you have verified that your username and password are correct, there could be
individual browser settings or cookies on your system causing sign in problems.
Clear your cookies and then try to sign in again. If your username is locked or
if you are still having issue with your username or password, please contact
Website Support. If your username is disabled, please contact Sales. Please be
prepared to provide screenshots of any error messages and details of your
browser setting to assist with troubleshooting.
Note: If it has been more than a year since your last login, you will be
required to create a new password.
WHAT IF I FORGOT MY USERNAME?
If you have already registered a username with CDW, you can try to recover
it. If you haven’t logged on or placed an order online with CDW before, you may
not have a username with us, in which case you will need to create one. For
additional assistance, or to get your username linked to your organization’s
customer account number, please contact Website Support.
HOW DO I CHANGE MY USERNAME?
A username cannot be changed. You will need to contact your account manager or
Sales Support to have a new username created and linked to your CDW customer
account number and to have the old username disabled.
Note: You will lose all your defaults and personal settings if you decide to
create a new username.
WHAT IF I FORGOT MY PASSWORD?
If you forgot your password, you can always recover it. An email containing a
temporary password sign in link will be sent to the email address associated
with your username. The temporary password link will only be active for 24
hours. If you do not sign in within 24 hours of receiving your temporary
password, the link will expire and you will need to complete the Forgot Password
process again.
HOW DO I CHANGE MY PASSWORD?
After logging in, you can change your password under your CDW account's Profile
and Preferences. Select User Profile and Password to edit.
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Credit Card Consent
WHY DO I NEED TO PROVIDE MY CONSENT TO MY SAVED CREDIT/DEBIT CARDS?
In order to comply with new banking industry rules, CDW needs your consent to
store your credit/debit card information. To provide consent for a card, please
visit the Saved Payment section of your account Profile and
Preferences. You will be required to re-enter your card details and add a
cardholder name. By updating your card details you are agreeing to CDW’s
updated saved payment terms and conditions.
After updating your saved credit/debit card, you will can continue to use the
card to make purchases on CDW.com.
DOES CREDIT CARD CONSENT EVER EXPIRE?
No, but once the credit card expires, you will need to provide a new/updated
credit card and update your express consent for that card on CDW.com. You can
revoke consent for a credit card on CDW.com at any time by removing the saved
card.
DO I NEED TO COMPLETE THE CARD NICKNAME FIELD?
Yes, you should complete the Cardholder First Name, Cardholder Last Name and
populate the Card Nickname fields.
HOW DO I UPDATE THE CREDIT/DEBIT CARD ATTACHED TO MY ACTIVE SUBSCRIPTION(S)?
You should only have to update each unique credit card being used for
subscriptions once for the consent to be applied to all your subscriptions.
Navigate to your Subscriptions list and check your individual subscriptions to
see if they require updating. If so, you will see a message at the top of the
Subscription Details page and in the Payment Method section.
You have the option to either update the credit/debit card attached to your
active subscription or to select a different card in the Payment Method Section.
You can edit all cards in the Profile and Preferences section of your Account
Center.
As of 1/1/2021, all automatically renewing subscriptions must have an updated
credit card with verified consent on file.
If you do not have an updated credit card with verified consent or otherwise
arrange for an alternative payment method, your CDW subscription(s) could be
cancelled.
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Account Settings
WHAT IS MY CDW ACCOUNT?
My CDW Account is an online account that has been associated with a CDW customer
number. You must have a My CDW Account to access many of the advanced features
and tools available on the website. If your online account has not been
associated with your customer number, contact your account manager or Customer
Relations.This process may take 24-48 hours.
WHAT IS AN ONLINE ACCOUNT?
An online account is an account created on CDW’s website. Your online account
allows you to save contact and billing information and shopping preferences on
our secure servers to make future ordering easier. You can also save shopping
carts and check the status of any order you place with CDW. If you place an
order, your online account will be linked to your Customer Number once your
order is processed. You can create an online account at anytime to get started.
If you have additional questions or require assistance, please contact Sales
Support.
WHAT IS MY CUSTOMER NUMBER?
If you have made a purchase in the past, you can find your customer number on a
CDW order, a shipping confirmation email or a CDW invoice. If you require
assistance, please contact your account manager. If you are a first-time buyer
or do not have an account manager with CDW, please contact Customer Relations.
Please have your order number ready.
HOW DO I CHANGE MY EMAIL ADDRESS AND OTHER CONTACT INFORMATION?
You can update your contact information under your CDW account's Profile and
Preferences. Select User Profile and Password to edit. You can also edit your
email address, contact and billing information on the checkout page when
completing your most recent order or purchase.
If you are not receiving emails from CDW, please contact Website Support.
HOW DO I PURCHASE FOR ALL CORPORATE LOCATIONS THROUGH ONE SITE SIGN IN?
In order to purchase for all corporate locations, you will need to contact
your account manager to request Account Linking for your company.
HOW DO I CREATE CUSTOM PRODUCT CATALOGS FOR DIFFERENT PURCHASING ROLES WITHIN MY
COMPANY?
Our Custom Catalogs feature allows Administrators to create product catalogs
customized at an enterprise level, company level or based on purchasing role or
area of responsibility. The Custom Catalogs feature allows for greater
customization of user and administrator access to account information as well as
the ability to place orders based on purchasing roles and authorization levels.
The following rules may be applied individually or in combination to create a
custom catalog:
Lock into Company Solutions — The catalog will be restricted to products which
appear within Company Solutions as saved by the Other Feature Administrator.
Lock in Contract — The catalog will be restricted to products in a particular
contract or group of contracts.
Enter Individual CDW Part Numbers — The catalog will be restricted to a list of
manually-entered CDW Part Numbers (EDCs).
Enter Individual MFG Part Numbers — The catalog will be restricted to a list of
manually-entered Manufacturer Part Numbers.
Lock in Purchase History — The catalog will be restricted to products that have
been purchased previously by the company as listed in Purchase History.
Save Search Criteria — The catalog will be restricted to products listed in a
search result for an Advanced Search query.
For more information, or for assistance with setting up a custom catalog, please
contact your account manager.
HOW CAN EMPLOYEES OF MY COMPANY TAKE ADVANTAGE OF OUR CORPORATE DISCOUNT?
We are pleased to offer an Employee Purchase Program or EPP which will allow
your employees to purchase products at your corporate discount pricing. To set
up your company’s EPP, please contact your account manager.
HOW DO I ALLOW MY COWORKERS TO SUBMIT ORDERS BUT STILL REQUIRE SPECIFIC
APPROVALS?
CDW’s Purchase Authorization System (PAS) lets you take control of purchasing
with set-and-forget workflows that curb rogue spending and unauthorized
purchases.
Set Limits. Set purchasing limits based on order amount, product price, catalog
and more.
Monitor Spend. Keep track of buying behavior and trends by requiring order
authorization.
Fully Customized. Create unlimited workflows with as many rules, approvers and
purchasers as you need.
Note: You must be identified as a PAS Administrator within Security Sections to
set up PAS for your Company.
HOW DO I LIMIT USER ACCESS TO SPECIFIC SITE TOOLS?
Our Security Settings feature allows the Security Administrator to control
access to site features and tools based on purchasing roles. Users are assigned
to groups which are given specific rights. Standard groups are available, or
custom groups may also be created to better reflect the purchasing needs of your
company.
The following are standard groups to which users may belong:
Administrator: for users who administer organizations
Power Users: for users with limited administrative rights
Users: default group for all users
Finance Users: a built-in system group for finance users
The following Enterprise Roles/Restrictions may be assigned to groups and/or
individual users:
PAS Administrator: manages PAS settings
Catalog Administrator: manages custom catalogs
Security Administrator: manages Security Settings
SLT Administrator: manages Software License Tracker
The following My CDW Account Feature Permissions may be assigned to groups
and/or individual users:
Multiple Billing Addresses (Account Linking)
Payment Reporting
Recent Orders
Order Reporting
Quotes
SLT User
Other Feature Administrator
In addition, groups and/or individual users may also be assigned permissions to
specific custom catalogs.
HOW DO I SAVE MY COMPANY’S PRODUCT STANDARDS AS FAVORITES?
Our Company Favorites feature allows other feature Administrators to save
individual products, comparison charts, bundles (saved groups of products) and
links to external websites for display on the Account Center home page. Sign in
and go to the bottom of the Account Center home page to view any Company
Solutions saved by your other feature Administrator.
If you are an Other Feature Administrator and need assistance in saving or
editing your company’s product standards, please contact Website Support.
To find out how to become an Other Feature Administrator, please contact
your account manager.
HOW DO I UNSUBSCRIBE FROM YOUR EMAIL UPDATES?
You can unsubscribe from CDW email updates at any time.
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Site Features
HOW DO I TRACK MY COMPANY’S SOFTWARE LICENSING PURCHASES?
You can use our Snow Software tool to track software licensing purchases from
the last three years and to run standard and custom reports for scheduled
delivery via email. Other features include:
License Management
Reporting
SLT Administrator Only
Note: In order to use the Snow Software tool, you must accept a non-liability
agreement.
HOW DO I TRACK MY COMPANY’S PURCHASES?
Our Asset Management tool allows you to track your CDW purchases as well as any
purchases you wish to manually enter. Asset Management features include:
Find Assets
Reports
Administrator
HOW DO I ACCESS MY ORDER REPORTING?
Order Reporting is a feature of your CDW account that allows you to track your
purchase history for the last three years. You can either create a new report or
run one of the standard reports based on the data you need. Once the report has
run, you may download it as a csv file for your records.
WHAT IS QUICKCART AND HOW DO I USE IT?
QuickCart lets you bypass our search engine by using CDW part numbers to add
multiple items to a cart at once. CDW part numbers are the 5- or 6-digit number
preceded by “CDW” found next to every product in every catalog, magazine ad or
mailing. You can also locate part numbers in your purchase history via your CDW
account's Recent Orders history or on an invoice.
To use the QuickCart, enter CDW part numbers into the input boxes. Repeat the
process until you have completed your purchase or order and proceed to checkout.
You can access the QuickCart tool here.
WHY CAN’T I ADD ITEMS TO MY SHOPPING CART?
Your browser must be set to accept cookies from CDW. Our site uses cookies to
keep track of the items in your shopping cart. If cookies are turned off, then
the shopping cart feature will not work for you. Set your browser to accept
cookies and you will be ready to start shopping. If this does not solve your
problem, try clearing your cookies. If you continue to experience trouble or
require assistance, please contact Website Support.
WHY CAN’T I REMOVE ITEMS FROM MY SHOPPING CART?
You are probably experiencing a cache problem. When you attempted to remove the
item from your shopping cart, your request was registered. However, the screen
that appeared is from the cached memory in your computer. This problem can be
solved by clicking the Refresh or Reload button on the top navigation bar of
your browser.
WHAT CHAT SERVICES ARE AVAILABLE?
We are pleased to offer chat with our support teams and specialists so you can
get fast answers to quick questions. Hours of service are as follows:
Customer Relations: Monday–Friday 7am–7pm CT
Sales Support: Monday–Friday 7am–7pm CT
Website Support: Monday–Friday 7am–6pm CT
Technical Support: Monday–Friday 7am–7pm CT
Managed Services Support: Monday–Friday 8am–5pm CT
Microsoft Cloud Technical Support:
Our Microsoft Cloud Technical Support team is available to customers who have
purchased Microsoft cloud solutions through the Cloud Solution Provider (CSP)
Program and are therefore entitled to administrator support from CDW.
Contact CDW Cloud Support for assistance with Office 365, Windows, EM+S and
Microsoft 365.
Contact CDW Azure Support for assistance with Azure.
--------------------------------------------------------------------------------
Site Security
IS YOUR SITE SECURE?
Yes. Your personal information is stored safely behind our firewall. No one at
CDW except authorized programmers can access your password. The areas of our
site which require you to provide your personal information include online
ordering, order status, catalog request and most contest forms. To make sure you
have the latest security features on your browser, you may want to download the
most recent version of your favorite browser, which should have full SSL
support. View our Privacy Policy.
HOW DO I KNOW THAT MY TRANSACTION IS SECURE?
We employ the latest 128-bit encryption technology in all areas of the site that
require you to provide your personal or account information. These include
online ordering, order status, catalog requests and most contest forms. This is
done to protect you from unauthorized use of the information you are sending to
our server. To make sure you have the latest security features on your browser,
download and install the latest version of your favorite browser.
WHAT WILL MY INFORMATION BE USED FOR?
Personal information given to us for ordering on CDW is not shared with any
other entity without your permission. It is used for processing your order and
for customizing your experience at CDW. View our Privacy Policy.
WHAT IS A COOKIE?
Cookies are small files which are stored on a user's computer. They are designed
to hold a modest amount of data specific to a client and website and can be
accessed either by the web server or the web browser client on your computer.
You can choose whether to receive these files by configuring your browser. On
most browsers, the default settings enable you to accept cookies, so if you
haven’t changed your defaults, you most likely don’t have to do anything to
ensure that your browser accepts cookies. The text in a CDW cookie, by itself,
only tells us that you have visited our site before. It does not store any
personal information such as your email address, street address or phone number.
View our Privacy Policy.
DOES YOUR SITE USE COOKIES?
Yes. Cookies are required to place orders online.
WHAT IF I DO NOT ACCEPT THE COOKIE?
If you choose not to accept a cookie, you will not be able to log on to purchase
any products online or check your CDW account's Recent Orders history online.
You can shop online, however, and call in your order without using cookies.
HOW CAN I CONTROL WHICH COOKIES I ACCEPT?
Your ability to control the cookies you accept depends on the type of browser
you are using. If you are using Google Chrome, go to the Chrome menu icon and
navigate to Settings. From there, you can select “Advanced” at the bottom of the
menu, and then “Privacy and security” from the dropdown menu. Select “Content
settings” from the Privacy menu, and then select “Cookies.” This will allow you
to adjust your settings and give you options to regulate cookies from CDW’s
site.
NOT FINDING WHAT YOU NEED?
Website Support can assist with user settings and issues with your CDW account,
from signing in, resetting your username and password and updating account
information.
Chat with Website Support
Mon-Fri 7am-6pm CT
Open-Closed
Email Website Support
Reply within 24 hours
888.239.7270
Mon-Fri 7am-6pm CT
Open-Closed
Microsoft Cloud Technical Support
Our Microsoft Cloud Technical Support team is available to customers who have
purchased Microsoft cloud solutions through the Cloud Solution Provider (CSP)
Program and are therefore entitled to administrator support from CDW.
For Assistance with Office 365, Windows, EM+S and Microsoft 365:
Email CDW Cloud Support or call 888.793.2480, Option 5
For Assistance with Azure:
Email CDW Azure Support or call 888.793.2480, Option 6
To manage your subscriptions online, visit the Active Subscriptions section of
your CDW Account.
--------------------------------------------------------------------------------
What can we answer?
Product Support
WHERE CAN I FIND SERIAL NUMBERS FOR PRODUCTS I HAVE PURCHASED?
Serial numbers for all scanned products can be found through your CDW account,
under Order Details in your Recent Orders history. Serial numbers are also
tracked for any products for which your company has requested and paid for asset
tagging. Products for which asset tags have been applied are tracked in Asset
Management.
HOW DO I OPEN UP A NEW SUPPORT CASE OR VIEW MY EXISTING SUPPORT CASES?
You can submit a new technical support case or view your existing cases at any
time.
Note: You must be signed in to submit a new support case or to view an existing
support case.
CAN SUPPORT BE PROVIDED FOR PRODUCTS THAT WERE NOT PURCHASED FROM CDW?
You can buy CDW Premium Support for devices purchased from CDW or any other
vendor. Premium Support licenses cover one piece of hardware from any brand for
up to three years, and offer troubleshooting, setup assistance, virus removal
and additional services. Browse our complete Premium Support offerings.
NOT FINDING WHAT YOU NEED?
Techical Support can assist with technical issues with recent orders you've
placed with CDW.
Chat with Technical Support
Mon-Fri 7am-7pm CT
Open-Closed
Email Technical Support
Reply within 24 hours
800.383.4239
Mon-Fri 7am-6pm CT
Open-Closed
ORDERS, QUOTES AND AVAILABILITY
STATUS, RETURNS & BILLINGS
SIGN IN, PASSWORD & SETTINGS
TECHNICAL
SUPPORT
Customer Service Response Update: Please be advised that due to increased
contact volume, we are experiencing longer than usual wait times if you call,
email, or chat with us. We are working hard to manage the increase in support
inquiries and fulfill shipments as quickly as possible. We appreciate your
patience, and we look forward to continuing to serve our customers during this
critical time.
POPULAR QUESTIONS
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Why do I need to provide my consent to my saved credit/debit cards?
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Does credit card consent ever expire?
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What if I see a message banner saying: "The card cannot be consented. Please
contact Account Manager for further information."?
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How do I update the credit/debit card attached to my active subscription(s)?
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How can I get tracking numbers?
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How do I request a return?
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How do I create a quote online?
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I'm having trouble signing in. How do I get help?
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POPULAR QUESTIONS
HOW CAN I GET TRACKING NUMBERS?
Tracking numbers are stored by order number within the Recent Orders history of
your CDW account. You can also search for an Order Number by date or P.O.
number.
Select an Order Number you wish to track. This will take you to the Order
Details page where you can view full shipment details. Under the Product Details
section, you will see your order's tracking number. By selecting a tracking
number, you will be redirected to the appropriate shipping carrier site for
tracking information, including proof of delivery. If you can’t find your order
tracking number, or if you require further assistance, please contact Customer
Relations.
Note: If you did not select “ship all items at once” when you placed your order,
there may be more than one shipment and therefore more than one invoice.
HOW DO I REQUEST A RETURN?
To return a product, you will need to access the Recent Orders history of your
CDW account. Select the Order Number for which you would like to request a
return (you can also search for an order by date or P.O. number.)
You will be taken to the Order Details page. In the Product Details section, you
have the option to select "Request a Return." Select the item(s) you wish to
return. Please detail the reason for your request. When your return is approved
you will receive an RMA number, which must be included with the returned
merchandise. Your RMA number is valid for 10 business days.
Returns within 30 days from invoice date can be for exchange, replacement refund
or credit at CDW’s discretion. Please be aware that specific manufacturers have
more restrictive return policies and may be subject to a return fee. If the
product is accepted after 30 days, credit will be issued toward future purchases
only. For more information, see CDW’s full product return policy (PDF).
If you require additional assistance or have further questions, please
contact your account manager. If you don’t have an account manager with us,
please contact Customer Relations.
HOW DO I CREATE A QUOTE ONLINE?
If you are signed in, you can create an online quote. Fill your shopping cart
with the items you want included in the quote. Once you are done, use the Quote
feature on the Checkout page. Enter your shipping information and select a
shipping method to Continue. On the Checkout: Quote Review page, you can enter a
Quote Description (required) and a Cost Center Code (optional).
Once you are done, you can select the Request A Quote feature to complete your
quote and send it to your account manager. You will see a Thank You page
confirming that your quote has been received. You can email a copy of this
confirmation to yourself. You can also view your Quotes history at any time
through your CDW account.
Prior to converting this quote to an order, please contact your account manager
for configuration, pricing and contract verification. Should you choose to
convert this quote to an order without verification, you may be contacted by
your account manager to confirm the details of your order.
If you need additional assistance or have further questions, please contact your
account manager. If you do not have an account manager with us, please
contact Sales Support.
I'M HAVING TROUBLE SIGNING IN. HOW DO I GET HELP?
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WE'RE HERE TO HELP.
Get in touch with CDW Support teams via phone, chat or email.
Contact Us
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Site Feedback: Send Us an Email
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