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+1-647-700-2435 (outside North America)



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VIEW TERMS & CONDITIONS



A one-time connection fee of up to $45 will apply to each new line or device
activation/upgrade. All Freedom Mobile services are subject to our Terms of
Service, MyTab Additional Terms of Service, TradeUp Additional Terms of Service,
Fair Usage Policy and Privacy Policy.



*Starting July 24 2023, all Freedom Mobile subscribers (excluding prepaid by the
year customers, non-monthly rate plan customers, and select applicable plans)
that have recurring Freedom Network and/or Nationwide data allotments will have
their Freedom Network and/or Nationwide data converted into Freedom Nationwide
data. Freedom Nationwide data is defined as data that can be used on both
Freedom and Canadian partner networks. Only recurring Freedom data and/or
Nationwide data will be converted to Freedom Nationwide data. This excludes Data
Passes, Big Binge Bonus Data and Pay Per Use data amounts. 

> 

**Starting Jul 24, 2023, subscribers who are on a $39 per month and above rate
plan (after Digital Discount where applicable) will have 5G speeds available to
them. To access 5G speeds, the subscriber needs to be on a 5G eligible rate
plan, needs to have a 5G enabled device with a 5G enabled SIM card and needs to
be in a 5G coverage area.

> 

1. MyTab monthly payment required.

Savings based on Regular Selling Price. MyTab monthly payment required for 24
months. Conditions apply. Offer subject to change or cancellation without
notice. Taxes, government fees and pay-per-use charges are extra. Early
cancellation fees apply. For TradeUp, additional savings are contingent on
return of device in eligible condition within month 24.

2. Applicable taxes extra.

3. Digital Discount 

Digital Discount promotion is subject to change or cancellation without notice.
To be eligible to receive the $5/month Digital Discount, you must (i) be
subscribed to a Prepaid or Postpaid line on an eligible plan (in-market plans,
except for Prepaid By The Year, Tablet and Watch plans), (ii) sign up for Auto
Pay (pre-authorized payments), (iii) have an active and valid Auto Pay method on
file, and (iv) redeem the “Digital Discount” promo code at a Freedom Mobile
retail location or through your My Account. The promo code can only be applied
once to each eligible line. A $5 monthly discount will start to be applied on
your next top-up date following promo code redemption (for Prepaid customers),
or on your next bill following promo code redemption (for Postpaid customers).
Postpaid customers: you must complete the above eligibility requirements on the
same day you activate your eligible plan to ensure the discount is received on
your first/next bill. If you are not eligible for the promotion during any
month, that monthly discount will be entirely forfeited and cannot be made up.
If you qualify for the discount in the months following the ineligible month,
you will receive the discount in those subsequent months. Movement between
eligible plans will not result in the loss of the monthly discount. Your service
will no longer be eligible for the discount if you: (a) Change your rate plan to
a non-eligible plan, or (b) Port your number away from Freedom Mobile.
Applicable taxes extra.

4. Unlimited Plans Data Policy

Freedom Mobile’s unlimited data plans include (depending on your selected plan)
from 20GB to 60GB of full-speed data that can be used at 5G speeds on the
Freedom network (where available) and at 4G speeds (up to 100 Mbps) on partner
networks in Nationwide, the U.S., and Mexico (as applicable, see
freedommobile.ca/plans for plan details). See freedommobile.ca/coverage for more
information on Freedom’s coverage area. Once your full-speed allotment is
depleted, you will continue to have access to data services, with no data
overage fees, but at a slower speed – of up to 256 kilobits per second (for
downloads) and 128 kilobits per second (for uploads) on the Freedom Network, and
up to 128 kilobits per second (for downloads) and 64 kilobits per second (for
uploads) on partner networks in Nationwide, the U.S., and Mexico (as applicable)
– until the end of your current billing cycle. Applications such as web
browsing, email, instant messaging, voice over IP services, or low-quality audio
streaming will continue to work, but at a slower speed. Applications that
normally require greater bandwidth, such as video streaming or peer-to-peer file
sharing will also continue to work, but the slower speed may affect application
performance. We will send you a text message notifying you when you have used
70% and 100% of the full-speed allotment included in your plan, at which point
you may choose to purchase a data add-on to add more full-speed data to your
plan. In all cases, usage is subject to the Freedom Mobile Terms of Service and
Fair Usage Policy.

5. 5G Access

5G access is available with a 5G plan, a 5G compatible phone, and when you're
within 5G network coverage area.

6. Bonus Data Offer

Offer is subject to change or cancellation without notice. To be eligible for
the promotion, you must subscribe to an eligible plan during the promotion
period.

The offer is not available to existing customers who upgrade their phone through
My Account. Eligible plans for each bonus data amount are:

 * 250MB Bonus: Nationwide 4G 250MB

 * 3GB Bonus: Nationwide 4G 1GB/3GB

 * 5GB Bonus: Nationwide Unlimited 20GB + 5G Promo

 * 10GB Bonus: Nationwide Unlimited 40GB + 5G (with U.S.) and Nationwide
   Unlimited 50GB + 5G (with U.S.-Mexico)

 * 15GB Bonus: Nationwide Unlimited 30GB + 5G

You will receive the additional data every month as long as you remain active on
an eligible plan for that bonus data amount.

7. Student Offer

Offer is available for a limited time at participating Freedom Mobile locations
and is subject to change or cancellation without notice. Applicable taxes extra.
$45/mo. is based on a $55/mo. plan after Digital Discount, less the $10 student
offer for 24 months. 50GB is based on a 25GB plan with 25GB of bonus data. To be
eligible for the student offer, you must activate a new line on an eligible plan
($55+/mo. after Digital Discount) and have a promo code applied during the
promotion period. You must be a student of an eligible post-secondary
institution, and during the new activation must: (i) show proof of enrollment
(either a student ID or enrollment letter), (ii) use an eligible student email
address on the account (each email address can only be used once) and (iii)
create a new 1-line account (new lines on existing accounts are not eligible).
The credits will start to be applied as a bill adjustment before tax on your 2nd
bill. You will receive a $10 discount off the monthly price of the plan for 24
months and 25GB of bonus data for long as you remain active on an eligible plan.
Each promo code can only be used once and applies to one line only - not the
full account. The promotion may not be combined with any other recurring
discount promotions, except for Digital Discount. Your service will no longer be
eligible for the discount if you: (a) Change your rate plan to a non-eligible
plan, (b) change your email address from a student domain to an ineligible
domain.

8. Roam Beyond Plan

Canada’s most affordable international roaming plan (Roam Beyond) is based on
comparable plans and roaming rates of other Canadian wireless carriers as of
November 22, 2023, for a customer who travels in Roam Beyond included
destinations over a one-month period. Your service is subject to a $30 fee if
you change to another plan within 3 months of activating on, or migrating to,
the Roam Beyond plan. For 30-day pass options, visit My Account. Destinations
included with the Roam Beyond plan are subject to change (destinations may be
added or removed), visit freedommobile.ca/plans or My Account to view a current
list of destinations included. Unlimited Plans Data Policy⁴ only applies to data
usage in Canada, U.S. and Mexico. See Unlimited Plans Data Policy and Fair Usage
Policy for more details.

9. Standard Voicemail

Standard Voicemail (offered on 4G LTE plans) can store up to 5 messages, with
each message stored for up to 5 days. Voicemail+ (offered on 5G plans) can store
up to 50 messages, with new messages stored for up to 30 days and saved messages
stored for up to 90 days. Messages can be resaved during the storage period but
will be deleted if past the storage period. Monthly plan customers with Standard
Voicemail can upgrade to Voicemail+ by subscribing to the monthly add-on.

10. Pay Per Use Charges

Apple Watch plan utilizes the Freedom Nationwide data included in your
associated phone plan when connected via Bluetooth. Pay Per Use Charges may
apply.

11. Tablet Plans

To be eligible for a Tablet plan, you must activate a new Postpaid line or
complete a hardware upgrade on an eligible Tablet (ZTE Grand X View 4, Samsung
Tab A7 Lite) with MyTab at participating Freedom Mobile locations. All services
subject to Freedom Mobile’s Terms of Service, Fair Usage Policy Internet Traffic
Management Policy and Privacy Policy.

12. Determining the value of your Trade-In Device

Offer subject to change without notice. Offer available for a limited time at
Freedom Mobile corporate stores and participating Freedom Mobile dealer
locations. 

Must be legal owner of the phone traded in. Maximum 1 phone per trade-in. Your
device Trade-In value is determined by us in our sole discretion and is based on
phone make, model, and physical condition. You will not receive extra value for
trading in other in-box accessories (Example: charger, earbuds, external case,
etc.). If we determine, in our sole discretion, that your Trade-In Device has no
Trade-In value we will gladly take it and recycle it for you. As part of our
ongoing green initiatives, any mobile phone may be dropped off at any Freedom
Mobile store for responsible recycling. All trade-in program details are subject
to Trade-InTerms and Conditions.

13. 1000 Long Distance Minutes Offer

Offer is available for a limited time and is subject to change or cancellation
without notice. Applicable taxes extra. To be eligible for the promotion, you
must activate a new line or complete a phone upgrade, on an eligible plan ($29+
plans after Digital Discount) during the promotion period. You will receive
1,000 long distance minutes per month for 24 months that can be used to call the
following destinations from Canada, as long as you remain active on an eligible
plan: Australia, Bangladesh, Brazil, China, Germany, Hong Kong, India, Japan,
Malaysia, Mexico, Singapore, South Korea, Taiwan, United Kingdom. Any unused
minutes are non-refundable and non-transferable. The promotion may not be
combined with any other long distance offers. 

14. Bring Your Own Phone Offer

Offer is subject to change or cancellation without notice. Applicable taxes
extra. To be eligible for the $5 or $10 monthly credit for 24 months, you must
activate a new bring your own phone line on an eligible plan ($5 off Nationwide
4G 10GB and Nationwide Unlimited 20GB/30GB + 5G and 40GB + 5G (with U.S.); $10
off Nationwide Unlimited 50GB + 5G (with U.S.-Mexico)) during the promotion
period. The credits will start to be applied as a bill adjustment before tax on
your 2nd bill. You will receive a $5 or $10 credit off the monthly price of the
plan for 24 months, as long as you remain active on an eligible plan. The
promotion may not be combined with any other in-market recurring discount,
except for Digital Discount. Your service will no longer be eligible for the
promotion if you: a) Downgrade your rate plan to a non-eligible plan; b) Sign up
for MyTab; or c) Port your number away from Freedom Mobile. If you are not
eligible for the promotion during any month, that credit will be entirely
forfeited and cannot be made up. If you qualify for the credit in the months
following the ineligible month, you will continue to receive the credit as
applicable.


15. Price Freeze Promise

Price Freeze Promise is our guarantee that the price of a wireless rate plan
(prior to any discounts or credits) that any customer subscribes to and
maintains will never incur a price increase. This guarantee is in effect as of
April 3, 2023, and applies to all wireless rate plans that were available, are
available, and will be available to our current and future customers. The Price
Freeze Promise only covers the wireless rate plan price itself, and not any
other charges or fees, such as taxes, levies, pay-per-use charges, one-time
passes, add-ons, device financing charges (such as MyTab and TradeUp charges),
or any other additional charges/fees.  

16. 3rd+ Line Offer

Offer is available for a limited time and is subject to change or cancellation
without notice. Applicable taxes extra. To be eligible for the $10 monthly
credit, you must: (i) have a minimum of 2 other active lines, both on an
eligible plan ($45+/mo. after Digital Discount), (ii) activate additional new
line(s) on an eligible plan ($45+/mo. after Digital Discount) , and (iii) not
have canceled any line on your account within 60 days of activating this offer.
The credit will only be applied to the additional new line(s). The credits will
start to be applied as a bill adjustment before tax on your 1st bill after
adding the new additional line(s). You will receive a $10 credit off the monthly
price of the plan as long as you remain active and subscribed to an eligible
plan. The promotion may not be combined with any other in-market recurring
credit offer, except for Digital Discount. A line on your account will no longer
be eligible for the promotion if you: a) change the rate plan on the new line(s)
to a non-eligible plan, or b) no longer have a minimum of 2 other active lines
on an eligible plan. If you are not eligible for the promotion during any month,
that credit will be entirely forfeited and cannot be made up. If you qualify for
the credit in the months following the ineligible month, you will continue to
receive the credit as applicable.

17. Samsung Phone + Tablet Offer

Offer is available for a limited time and is subject to change or cancellation
without notice, at participating Freedom Mobile locations only. Applicable taxes
extra. Tablet plan data speeds of up to 100 Mbps. $402 in savings is based on a
Samsung Galaxy Tab A7 Lite tablet with a $0 Monthly MyTab Charge on a 24-month
services agreement ($312 in savings based on Regular Selling Price) and a
$15/month discount off the Tablet plan for 6 months. To be eligible for the
promotion, you must: a) activate a new service or upgrade your phone to an
Eligible Samsung Phone with MyTab on a current in-market $39/month (after
Digital Discount) or higher plan and b) activate a new service on a Samsung
Galaxy Tab A7 Lite tablet with MyTab, along with the Tablet 5GB plan. Both the
Eligible Samsung Phone and Samsung Galaxy Tab A7 Lite tablet must be activated
on the same account on the same day, each on a 24-month services agreement.
Eligible Samsung Phones are limited to: Samsung Galaxy A03s/14/54, S21/S23 FE, Z
Flip5, Z Fold5, S22/23 Series. You’ll receive a $15 monthly credit on your
account for up to 6 months to offset the $15/month price of the tablet plan. The
credits will start to be applied to your account as a bill adjustment before tax
on your 2nd bill. The credits will be applied as long as your account is active
and as long as you continue to be eligible. The promotion may not be combined
with any other in-market offer, except for Digital Discount. Your service will
no longer be eligible for the promotion if you: a) downgrade your phone rate
plan to a non-eligible plan; b) return either the Eligible Samsung Phone or
Samsung Galaxy Tab A7 Lite tablet, or c) port either number away from Freedom
Mobile. If you are not eligible for the promotion during any month, that credit
will be entirely forfeited and cannot be made up. If you qualify for the credit
in the months following the ineligible month, you will continue to receive the
credit as applicable. Early cancellation fees apply. If you migrate to another
plan within 24 months, Freedom Mobile reserves the right to either charge you a
fee equal to all, or a prorated part, of the $312 in savings received, or move
you back to the Tablet 4G 5GB plan.

20. Data By The Gig

Purchase 4G LTE Data when you need it. To purchase, visit My Account.

21. $50/mo. iPhone 15 included offer

Offer available for a limited time only at select stores to eligible customers
on approved credit and while supplies last. This offer is subject to change or
cancellation without notice. To be eligible for the promotional offer, you must:

 * Trade in an eligible iPhone 12 (64GB) or greater value phone,

 * Activate a new service on, or upgrade your phone to, an iPhone 15 (128GB)
   with MyTab and TradeUp, and

 * Activate on an eligible in-market plan ($50+/mo. after Digital Discount) and
   24-month services agreement.

 $50/mo. iPhone 15 included offer is based on $50/mo. (after Digital Discount)
plan and iPhone 15 (128GB) with a $1,129 retail price with $0 upfront. The
$1,129 retail price is reduced by $240 MyTab Savings, a $409 TradeUp amount,
$480 trade-in value ($350 trade-in credit & $130 MyTab Bonus Savings) for
trading in an eligible iPhone 12, for a total savings of $1,129 to offset the
full retail price over 24 months.

 Must be legal owner of the phone traded in. Maximum 1 phone per trade-in. The
$130 MyTab Bonus Savings is only available to customers who trade-in an eligible
iPhone 12 (64GB) with a trade-in value of at least $1 towards the purchase of an
iPhone 15. Customers who trade in a greater value phone will receive credit for
their trade-in, but not the $130 MyTab Bonus Savings. The total value of
trade-in credit depends on the phone condition. MyTab Bonus Savings are
applied after taxes and at the time of purchase. The MyTab Bonus Savings will be
applied against the upfront cost or the MyTab charge of the phone and following
the application of the phone value trade-in credit. Any unused portion of
the MyTab Bonus Savings will be forfeited and may not be used towards the
purchase of any other product or service and may not be redeemed for
cash. MyTab Additional Terms of Service apply – see freedommobile.ca/MyTab.
Early cancellation fees apply. To receive the credit, the customer must remain
in good standing. This offer cannot be combined with any other promotional
service credit offer. If you downgrade from your plan within 24 months to a plan
that is not eligible for a MyTab Savings discount, or to a plan that is only
eligible for a lower MyTab Savings discount amount, then you will be
charged a fee equal to all, or a prorated part, of the discount received. Offer
can be combined with eligible TradeUp credit. TradeUp Additional Terms of
Service apply – see freedommobile.ca/en-CA/tradeuptandc. Applicable taxes extra.

28. Visual Voicemail One Month Trial

The One Month Trial of Visual Voicemail is subject to change or cancellation
without notice. The Visual Voicemail add-on is only available to customers that
subscribe to a plan with data allotment (excluding 4G plans), and are on a
compatible device. For more details, please refer to:
https://www.freedommobile.ca/en-CA/support/What-is-Visual-Voicemail. You will
receive a one-time $4 credit for the first full month of your Visual Voicemail
subscription, which will appear in your monthly bill. To be eligible to receive
the $4 credit for the One Month Trial of Visual Voicemail offer, you must (i) be
subscribed to a plan with data allotment (excluding 4G plans), and on a device
that is compatible with the Visual Voicemail add-on, as outlined above, and (ii)
subscribe to Visual Voicemail. The promotion can only be applied once to each
eligible line. After your first full month of Visual Voicemail has completed,
you will be charged the monthly recurring rate of $4 for Visual Voicemail unless
you unsubscribe to the service. Your service will no longer be eligible for the
discount if during the promotion period you (a) change your rate plan to a
non-Eligible Plan, or (b) port your number away from Freedom Mobile. Applicable
taxes extra. All Freedom Mobile services are subject to our Terms of Service,
MyTab Additional Terms of Service, Fair Usage Policy and Privacy Policy.


 * CONTACT

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 * ABOUT US

 * Our story
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 * Accessibility


 * MORE

 * Terms of Service
 * TradeUp Additional Terms of Service
 * Privacy Policy
 * Wireless Public Alerting
 * Wi-Fi Calling Terms of Service
 * Fair Usage Policy
 * Internet Traffic Management
 * Carrier Access Tariff
 * Home Internet Terms Of Service
 * Home Internet Acceptable Use Policy
 * Wireless Code of Conduct
 * Internet Code


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© 2023 Freedom Mobile Inc.
 * CONTACT
    * Contact Us
    * Find a Store

 * SUPPORT
    * All Support
    * Account & Billing
    * Network & Coverage
    * Phones & Devices
    * Plans & Services
    * Home Internet
    * Device Repair
    * Device Care

 * ABOUT US
    * Our story
    * News Room
    * Careers
    * Accessibility

 * MORE
    * Terms of Service
    * TradeUp Additional Terms of Service
    * Privacy Policy
    * Wireless Public Alerting
    * Wi-Fi Calling Terms of Service
    * Fair Usage Policy
    * Internet Traffic Management
    * Carrier Access Tariff
    * Home Internet Terms Of Service
    * Home Internet Acceptable Use Policy
    * Wireless Code of Conduct
    * Internet Code

Provide Feedback


© 2023 Freedom Mobile Inc.


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