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Submission: On November 25 via api from US — Scanned from FR
Submission: On November 25 via api from US — Scanned from FR
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CONTACT HP Please wait while we gather your contact options IBM WebSphere Portal * Home * IBM Logo * Sign Up * Log In * Welcome * Getting Started * Contact HP - Anonymous * Contact HP Product Context View * Support Home * Product Home * Product Warranty Result * ConcentraWrapper currently selected * pFinderResults * Product Details Page * SearchResult * Error Page * individual import test * DisputeForm * SWDSelfService * SWDSelfServiceStep * SWDSelfServiceFinish * SWDpFinderNoResults * ExitDisclaimer * RemoteConnection * Warranty Check * Unknown Warranty * Historical Products * MediaOrdering * IdentifyProduct * changeProductPFinderResults * WCM Generic Page * Customer Support MicroSite * CustomerSupportMicroSitePPSTheme-2 * MicroSite * orderconfirmation * productreplacement * swdDriverDetails * multipleWarranty * SWDpfinderBadResults * caseCreation * caseCreationSubmit * Asset Conversion Page * HP Microsite * WarrantyOnly * ServiceLocator * Dashboard * Add Device * productIdentification * SecurityBulletinArchive * Event Automation Service * PracticePage * Practice Dashboard * Sample Dashboard Having it to support existing signout flows SELECT REGISTRATION OPTION PERSONAL ACCOUNTS * Save your personal devices and preferences * Easy access to support resources Create personal account BUSINESS/IT ACCOUNTS * Managing contracts and warranties for your business * Submitting and managing support cases Create business account Privacy Policy © Copyright 2022 HP Development Company, L.P. Skip to Content Skip to Footer https://www.hp.com/webapp/wcs/stores/servlet/HPHeaderServices?storeId=10151&cb=cartStatus&callback=jQuery18308251954314816363_1459802963388&_=1459802965974 Sign in My HP account Support Dashboard Support Dashboard Sign out Sign out Explore Open Explore Shop Open Shop Support Open Support Explore Featured Construction layout robot HP+ smart printing system Instant Ink Print, play, learn VR Sustainable Impact PCs Laptops Desktops Gaming Monitors Accessories Business laptops Business desktops Workstations Print Ink, toner & papers Home printers Home office & Business printers Enterprise printers Scanners Large-format printers & plotters Industrial presses Specialty printing solutions Managed print services Business solutions 3D print Security Collaboration Digital workspaces Industry solutions Business Services Consumer Services Explore all Public sector purchasing Retail solutions Shop Featured HP.com store Ink & toner cartridges Instant Ink Black Friday Sale Holiday Gift Guide Business store Business discounts Small Business Advisor University student discounts Track your order Shop PCs Laptops Desktops Gaming PCs Business laptops Business desktops Z Workstations Chromebooks Shop Print Ink & toner cartridges Printers Instant Ink Laser printers Home & home office printers Large format plotter printers HP+ Refurbished printers Paper Shop Accessories Accessories Monitors Docking stations & hubs Mice & keyboards Audio & video Holiday bundles Software Chargers & power adapters Care packs HP support services Support Problem solving Support & troubleshooting Software & drivers Diagnostic tools Community Windows 10 / Windows 11 Support Support by product Printing Computing Instant Ink Other Products Support resources Contact us Check warranty Authorized service providers Security bulletin archive Parts store Consumer services Business services Product registration us en false https://www.hp.com/cma/ng/lib/exceptions/privacy-banner.js https://www8.hp.com https://tracking-na.hawksearch.com/api/trackevent Clear Skip to Content Skip to Footer Explore Open Explore Shop Open Shop Support Open Support Clear https://www.hp.com/webapp/wcs/stores/servlet/HPHeaderServices?storeId=10151&cb=cartStatus&callback=jQuery18308251954314816363_1459802963388&_=1459802965974 * Shopping Cart Close Shopping Cart popup Sign in My HP account Support Dashboard Support Dashboard Sign out Sign out Featured Construction layout robot HP+ smart printing system Instant Ink Print, play, learn VR Sustainable Impact PCs Laptops Desktops Gaming Monitors Accessories Business laptops Business desktops Workstations Print Ink, toner & papers Home printers Home office & Business printers Enterprise printers Scanners Large-format printers & plotters Industrial presses Specialty printing solutions Managed print services Business solutions 3D print Security Collaboration Digital workspaces Industry solutions Business Services Consumer Services Explore all Public sector purchasing Retail solutions Featured HP.com store Ink & toner cartridges Instant Ink Black Friday Sale Holiday Gift Guide Business store Business discounts Small Business Advisor University student discounts Track your order Shop PCs Laptops Desktops Gaming PCs Business laptops Business desktops Z Workstations Chromebooks Shop Print Ink & toner cartridges Printers Instant Ink Laser printers Home & home office printers Large format plotter printers HP+ Refurbished printers Paper Shop Accessories Accessories Monitors Docking stations & hubs Mice & keyboards Audio & video Holiday bundles Software Chargers & power adapters Care packs HP support services Problem solving Support & troubleshooting Software & drivers Diagnostic tools Community Windows 10 / Windows 11 Support Support by product Printing Computing Instant Ink Other Products Support resources Contact us Check warranty Authorized service providers Security bulletin archive Parts store Consumer services Business services Product registration Support See All Software and Drivers Printer Support Computer Support Skip to Content Skip to Footer Z6_M0I02JG0KGSS30ACT8MPG200G1 Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. {} Z7_3054ICK0KGTE30AQO5O3KA30U5 HP-SUPPORT-HEAD-PORTLET Actions * ${title} Loading... * HP Customer Support - Knowledge Base Z7_41I02JG0KOLGD0QK67BGRL1004 HP-CONTACT-SECONDARY-NAVIGATION-PORTLET Actions * ${title} Loading... * MyHPSupport help * Support Home * Products * Printer Support * Computer Support * Poly Collaboration Devices * Ink & Toner Cartridges * All * Software and Drivers * Diagnostics * Printer Diagnostic Tools * Computer Diagnostic Tools * Windows Support * Print and Scan Doctor * HP PC Hardware Diagnostics * Contact Us * Business Support * Create a new case * Find an existing case * Manage contracts and warranties * Register an account * MyHPSupport help * Security Bulletins * Poly Collaboration Devices * Login required * My HP Account * My HP Dashboard * HP Account benefits Search Z7_3054ICK0KGTE30AQO5O3KA3014 HP-SHARE-PRINT-WIDGET-PORTLET Actions * ${title} Loading... * Z7_3054ICK0KGTE30AQO5O3KA30N0 HP-CONCENTRA-WRAPPER-PORTLET Actions * ${title} Loading... * MYHPSUPPORT HELP MyHPSupport is a tool for business users to submit and track support cases. Individuals seeking support for products used in the home should Contact HP for assistance. > note: > HP has replaced HP Passport with a new sign-in experience. It has a different > look and feel, but there is generally no change to the sign-in. Please review > the information below or go to the FAQ or user guides for more information > about registering a new HP sign-in account. * If you had an HP Passport account in the past, there is no need to create a new HP sign-in account. Your HP Passport user name and password have been automatically migrated and work with the new sign-in experience. * HP Passport allowed users to create and use a custom user name and password when logging in. HP sign-in only uses email addresses and a password. If you cannot log in using your user name, try your email address instead. * You might still see the old HP Passport sign-in experience in various places on the HP website for a short period of time. Any registrations in the new sign-in experience are not backward compatible with HP Passport. * Security questions are no longer used to reset your password or retrieve your user name. A verification code method is now used instead. USER GUIDE AND VIDEOS FOR MYHPSUPPORT Use the MyHPSupport Individual User Guide or MyHPSupport Company User Guide for more information about MyHPSupport features and tasks, or view one of the following videos. VIDEO How to Register for a MyHPSupport Account Learn how to register for a MyHPSupport account. VIDEO How to Register for a MyHPSupport Account Learn how to register for a MyHPSupport account. HOW TO REGISTER FOR A MYHPSUPPORT ACCOUNT Learn how to register for a MyHPSupport account. Close VIDEO How to Create a New Support Case in MyHPSupport Learn how to create a new support case for individual and company users in MyHPSupport. VIDEO How to Create a New Support Case in MyHPSupport Learn how to create a new support case for individual and company users in MyHPSupport. HOW TO CREATE A NEW SUPPORT CASE IN MYHPSUPPORT Learn how to create a new support case for individual and company users in MyHPSupport. Close VIDEO How to Find and View Cases in MyHPSupport Learn how to find and view cases in MyHPSupport. VIDEO How to Find and View Cases in MyHPSupport Learn how to find and view cases in MyHPSupport. HOW TO FIND AND VIEW CASES IN MYHPSUPPORT Learn how to find and view cases in MyHPSupport. Close HAVING ISSUES WITH MYHPSUPPORT? If you are having issues with the MyHPSupport registration process, your registration email invite or the sign-in process, please review the FAQ for helpful tips. STILL NEED HELP? If you are unable to resolve your issue using our online resources, contact the MyHPSupport help team for your locale. GETTING HELP IN THE AMERICAS The email below is for MyHPSupport only. If you need help with login, registration, or profile issues, please select the language option and include a description of your issue and the email address you used to register the account. Your request will be answered by email within one business day of submission. For other support requests, please Contact HP. For MyHPSupport sign-in, registration, and profile help: * Send an email in English * Send an email for French Canada * Send an email in Portuguese * Send an email in Spanish Other on-line resources: * Contact HP * Online Product support * Purchase replacement parts * Check repair status * Find drivers and software * Cloud recovery media * Purchase from HP GETTING HELP IN EUROPE, MIDDLE EAST, OR AFRICA If you are located in Europe, Middle East, or Africa and are unable to resolve your issue using the online resources, you can contact the MyHPSupport help team in English or French via email: Send an email Please include your first name, last name, company name, a description of your issue, and the email address you used to register the account. > note: > This email is only to be used for MyHPSupport login issues. Other issues must > be handled through the standard Contact HP process. For other languages, please go to Contact HP and follow the onscreen instructions to obtain a local contact. To assist the support agent, please have a copy of the email invitation used to create your account. Please include your first name, last name, company name, a description of your issue, and the email address you used to register the account. > note: > You must supply details of your HP Commercial product (serial number, product > name or product number) to obtain the contact phone number. ASIA, PACIFIC REGION OR JAPAN For all countries/regions outside of the Americas, please go to Contact HP and follow the onscreen instructions to obtain a local contact. To assist the support agent, please have a copy of the email invitation used to create your account. > note: > You must supply details of your HP Commercial product (serial number, product > name or product number) to obtain the contact phone number. -------------------------------------------------------------------------------- Additional support options Try one of our automated tools or diagnostics See solutions Ask a question on our HP Support Community page Go now Get in touch with one of our support agents Contact us Z7_3054ICK0KGTE30AQO5O3KA3016 HP-FEEDBACK-INPUT-PORTLET Actions * ${title} Loading... * -------------------------------------------------------------------------------- Z7_3054ICK0KGTE30AQO5O3KA30H4 HP-FEEDBACK-BANNER-PORTLET Actions * ${title} Loading... * Z7_3054ICK0KGTE30AQO5O3KA30H5 HP-COUNTRY-LOCATOR-PORTLET Actions * ${title} Loading... * Country/Region: United States SELECT A LOCATION AMERICAS * América Central * Argentina * Bolivia * Brasil * Canada * Canada - Français * Caribbean * Chile * Colombia * Ecuador * México * Paraguay * Perú * Puerto Rico * United States * Uruguay * Venezuela EUROPE, MIDDLE EAST, AFRICA * Africa * Afrique * België * Belgique * Bulgaria * Česká republika * Croatia * Danmark * Deutschland * Estonia * España * France * Ελλάδα * Ireland * ישראל * Italia * Казахстан * Latvia * Lithuania * Magyarország * Middle East * العربية * Nederland * Norge * Österreich * Polska * Portugal * Romania * Schweiz * Suisse * Serbia * Slovakia * Slovenia * South Africa * Suomi * Sverige * Türkiye * United Kingdom * Україна ASIA PACIFIC & OCEANIA * Australia * 中国 * 中國香港 * Hong Kong SAR * Indonesia * India * 日本 * 한국 * Malaysia * New Zealand * Philippines * Singapore * 臺灣地區 * Thailand * ไทย * Vietnam SELECT A LANGUAGE Confirm Back Z7_M0I02JG0KOT530A6KJKFRQ0816 HP-DETECT-LOAD-MY-DEVICE-PORTLET Actions * ${title} Loading... * Z7_M0I02JG0KONJ30ACBBF8MM1084 HP-HERO-SUPPORT-SEARCH Actions * ${title} Loading... * Search all support * All Support * Software, Drivers and Updates * Troubleshooting * How to * Product Information * User Guides Cancel Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update" SEARCH HELP TIPS FOR BETTER SEARCH RESULTS * Ensure correct spelling and spacing - Examples: "paper jam" * Use product model name: - Examples: laserjet pro p1102, DeskJet 2130 * For HP products a product number. - Examples: LG534UA * For Samsung Print products, enter the M/C or Model Code found on the product label. - Examples: “SL-M2020W/XAA” * Include keywords along with product name. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update" NEED HELP FINDING YOUR PRODUCT NAME OR PRODUCT NUMBER? Finding your Serial Number Finding your Product Number Privacy Policy © Copyright 2022 HP Development Company, L.P. Loading Results Need help? Some features of the tool may not be available at this time. We apologize for this inconvenience and are addressing the issue. Minimize Chat bot window Loading Chatbot New Message The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting? Just ask. HP's Virtual Agent can help troubleshoot issues with your PC or printer. Try asking HP's Virtual Agent. SESSION TIMED OUT Your session on HP Customer Support has timed out. Please sign back in to continue Sign in End of content About Us * About Us * About Us * Contact HP * Careers * Investor relations * Sustainable impact * Diversity, Equity and Inclusion * Press center * The Garage Ways to buy * Ways to buy * Shop online * Call an HP rep * Find a reseller * Enterprise store * Public sector purchasing Support * Support * Support * Download drivers * Support & troubleshooting * Community * Register your product * Authorized service providers * Check repair status * Training & certification * Fraud alert * Security Center HP Partners * HP Partners * HP Amplify Partner Program * HP Partner Portal * Developers Stay connected * Stay connected * * * * * * * Recalls| * Product recycling| * Accessibility| * CA Supply Chains Act| * Privacy| * Use of cookies| * Personal data rights| * Terms of use| * Limited warranty statement| * Terms & conditions of sales & service| © Copyright 2022 HP Development Company, L.P. * * 2 Information Need Windows 11 help? Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center Information Win10 - USB Printing broke post Windows update USB connected printers don't print / not recognized. Fix Win10 USB Print issue * * * Feedback Complementary Content SELECT YOUR MODEL Privacy Policy © Copyright 2022 HP Development Company, L.P. YOUR PRIVACY We use cookies (or similar technologies) to personalize content and ads, to provide social media features and to analyse our traffic. By clicking "Accept ", you agree to this and the sharing of information(What data we collect) about your use of our site with our affiliates & partners. You can manage your preferences in Cookie Settings, withdraw your consent at any time or find out more about Use of cookies. Reject All I ACCEPT MORE OPTIONS PRIVACY PREFERENCE CENTER * YOUR PRIVACY * STRICTLY NECESSARY COOKIES * PERFORMANCE & ANALYTICS COOKIES * PERSONALIZATION COOKIES * TARGETING COOKIES YOUR PRIVACY When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. 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If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. Cookies Details PERSONALIZATION COOKIES Personalization Cookies These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. Cookies Details TARGETING COOKIES Targeting Cookies These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. 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