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Health Tech


HIMSS 2022: SALESFORCE CONNECTS ITS HEALTH TECH SOLUTIONS IN NEW CUSTOMER 360
FOR HEALTH SUITE

By Rebecca Torrence Mar 16, 2022 12:00pm
SalesforceHIMSS22Care CoordinationData Analytics

The suite, including its customer data aggregator pictured above, will be used
by clients including Teladoc Health and Ovation Medical, Salesforce said.
(Salesforce)

Salesforce is expanding its consumer data platform offering to healthcare and
life sciences companies to support the shift to tech-enabled care delivery.



Announced at this year’s Healthcare Information and Management Systems Society
(HIMSS) Global Conference in Orlando, Florida, the Customer 360 for Health
offering connects Salesforce’s existing solutions on a single platform for use
in healthcare.

The new healthcare suite includes care coordination support via Slack, virtual
care infrastructure for remote visits and health scoring tools to predict
outcomes as well as features to help organizations meet HIPAA compliance
requirements.



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The launch builds upon Salesforce’s Health Cloud platform, which it updated last
year to include cloud-based remote patient monitoring and improved care
coordination support.

“Healthcare leaders are looking to create streamlined ways for their employees
to collaborate while keeping patients at the center of care,” said Kevin Riley,
senior vice president and general manager of healthcare and life sciences at
Salesforce. “These new innovations make that possible and help healthcare and
life sciences organizations of all shapes and sizes adapt and grow in more
tech-enabled ways.”


RELATED

Salesforce rolls out cloud-based remote monitoring, patient access tools

The health scoring solution, which can produce actionable insights to identify
patients at risk, is integrated with Salesforce’s customer data solution to
allow organizations to link patient and member data from multiple sources into a
single place.



The tech company will also offer B2B companies features to expand into
direct-to-consumer strategies to sell to consumers that manage their own care
while protecting their data.

“Salesforce’s new innovations are built for a post-pandemic era where enabling
organizations to provide care from anywhere is table stakes and offering insight
into clinical and medical risks at the population level is a must,” said Amit
Khanna, senior vice president of Health Cloud at Salesforce. “We’re excited to
empower healthcare and life sciences organizations with the technology they need
to personalize service and communications at scale by keeping patient-centric
experiences top of mind.”

Aiming to aid providers in personalizing patient care, the solutions will be
used by clients including Teladoc Health and Ovation Medical, Salesforce said.

The tech company also inked a multiyear deal with Humana in September 2020 for
the payer to deploy Salesforce’s Health Cloud platform to improve care
coordination between members, care teams and providers.




RELATED

Humana, Salesforce team on connected care platform

The San Francisco-based company first launched its Health Cloud in 2015 to help
providers manage patients, drawing health data from electronic medical records,
devices and wearables.

The company touted the platform as a “patient relationship management tool,”
built to give providers a more complete view of each patient.

Salesforce rolled out a COVID-19 testing and vaccination management solution
this February called Safety Cloud, which includes vaccination verification
tools.

That solution builds on Salesforce’s Vaccine Cloud, launched in December 2020 to
help organizations manage vaccine administration at scale.

TelehealthProvidersHealth TechCloud Computing

Our Newsletter






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