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EXPERT VOICE LINK FOR EXPERT WORKSPACE

v2.1.2

Your Employee ID:




1. VERIFY CONNECTION

If you are not connected after a minute or two, refresh this webpage and try
connecting again.

Connection Status

Connected

Disconnected


2. VERIFY AUDIO STATUS

If you are seeing "Unknown Audio Devices" or no listed devices then Click here

You should then see a Chrome popup box that looks like this:

Make sure you select "Allow"

Ringtone Devices
Speaker Devices


3. LOG INTO CITRIX AND TWILIO AND BEGIN YOUR SHIFT.

Click Here to open Citrix to login. Launch Twilio after logging into Citrix.

Reminder: Keep this tab open to stay connected all day. Do not close Chrome or
this tab.


CURRENT VOICE LINK STATUS

For troubleshooting purpose only -- no action needed.

No Incoming Call

Disconnect
Mic Volume

Speaker Volume



YOU SHOULD ONLY DISCONNECT YOU WANT TO DROP YOUR CURRENT CALL.

Confirm that you want to disconnect

Cancel Disconnect


YOU HAVE OPENED EVL IN CITRIX. PLEASE REOPEN IN CHROME OUTSIDE OF CITRIX.

You will experience audio issues unless you close this tab, minimize your Citrix
window and reopen EVL in your Chromebook.


YOU HAVE OPENED EVL IN ANOTHER WORKSTATION OR DEVICE.

If you would like to proceed with EVL on this device please press Continue.
Otherwise, click Cancel.

Continue Cancel


YOUR SESSION HAS BEEN DESTROYED.

To proceed on this device, please refresh your page and select Continue.


VERIFY AUDIO STATUS

You have not enabled audio for this site. Please click Continue below and when
you see the popup select Allow.

Continue