www.gmtakataairbag.com Open in urlscan Pro
2a02:26f0:3500:59b::2dd4 Public Scan

Back to summary

Submitted URL:
http://gmtakataairbag.com/
Effective URL:
https://www.gmtakataairbag.com/product/public/us/en/takata_recall/home.html
Submission: On December 09 via manual (December 9th 2022, 7:32:17 pm UTC) from US — Scanned from DE

Form analysis
1 forms found in the DOM

Name: search — GET

<form action="" method="GET" class="search" name="search" id="searchForm">
  <input type="text" onfocus="javascript:this.value = '';" class="search_input" size="30" value="Search" name="query" id="searchText" title="Search Box" data-di-id="#searchText">
  <input type="image" class="search_button" src="/etc/designs/gm/site/docroot/img/search_ico.png" id="searchSubmit" alt="Search button" title="Search button" name="Submit" data-di-id="#searchSubmit">
</form>

Text Content

200

Country ⌄
* United States ✓
* English
* Español
* Français
* Italien
* русский
* Brazil
* Egypt
* India
* Indonesia
* Israel
* Japan
* Korea
* Mexico
* New Zealand
* Philippines
* Russia
* Vietnam

1-866-467-9700

@GM

THE TAKATA AIRBAG SAFETY RECALL

AND HOW IT AFFECTS YOUR GENERAL MOTORS VEHICLE

Result Page not selected

We’re here to help. Your safety is very important to us. Most dealership service
centers will remain open during the developing pandemic and are available to
complete your recall repair. Please check with your preferred dealer for
specific service hours. To learn more, visit gm.com/coronavirus.

At General Motors, we’re committed to your safety. As part of that commitment,
this website can help you understand the Takata airbag recall and what you
should do if your vehicle is affected.

There have been a number of recalls initiated by GM and other manufacturers
relating to Takata airbag inflators. Takata has advised the National Highway
Traffic Safety Administration (NHTSA) and the vehicle manufacturers that a
defect exists in the airbag inflators produced for certain vehicles. The
determination was made that the propellant in the inflators may degrade after
long-term exposure to high humidity and temperature cycling, which could cause
the inflator to explode during a deployment in a crash event. An inﬂator rupture
may cause sharp metal fragments to pass through the airbag and into the vehicle
interior at high speed, striking you or your loved ones, which may result in
injury or death to passengers.

GM has announced various Safety Recalls involving Takata airbag inflators in a
number of GM vehicles. Reference the charts below to see if your vehicle is
involved in the Takata airbag recall. You can also call us at 1-866-467-9700 if
you have any questions. We’re here to help!

ATTENTION GM VEHICLE OWNERS

URGENT ACTION REQUIRED

Find out if your vehicle is a part of the Takata Airbag Safety Recall now.

Check My Vehicle

Explore the NHTSA site ›

TAKING A DEEPER LOOK AT TAKATA

Learn more about the Takata Airbag Safety Recall by viewing these videos from
NHTSA.

Animated video – NHTSA- Find, Search Fix

Play Video
Play

Mute
Current Time 0:00
/
Duration Time 0:30
Loaded: 0%

0:00
Progress: 0%
0:00
Progress: 0%
Stream TypeLIVE
Remaining Time -0:30

Playback Rate
1
* Chapters

Chapters
* descriptions off, selected
* English, selected

Descriptions
* subtitles off, selected
* English

Subtitles
* captions settings, opens captions settings dialog
* captions off, selected
* English, selected

Captions
* en (Main), selected

Audio Track
Fullscreen

This is a modal window.

Caption Settings Dialog
Beginning of dialog window. Escape will cancel and close the window.
TextColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentBackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparentWindowColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaque
Font Size50%75%100%125%150%175%200%300%400%
Text Edge StyleNoneRaisedDepressedUniformDropshadow
Font FamilyProportional Sans-SerifMonospace Sans-SerifProportional
SerifMonospace SerifCasualScriptSmall Caps
DefaultsDone
Close Modal Dialog

This is a modal window. This modal can be closed by pressing the Escape key or
activating the close button.

NHTSA - What's Wrong with Your Air Bag

Play Video
Play

Mute
Current Time 0:00
/
Duration Time 1:23
Loaded: 0%

0:00
Progress: 0%
0:00
Progress: 0%
Stream TypeLIVE
Remaining Time -1:23

Playback Rate
1
* Chapters

Chapters
* descriptions off, selected
* English, selected

Descriptions
* subtitles off, selected
* English

Subtitles
* captions settings, opens captions settings dialog
* captions off, selected
* English, selected

Captions
* en (Main), selected

Audio Track
Fullscreen

This is a modal window.

This is a modal window. This modal can be closed by pressing the Escape key or
activating the close button.

SAFETY RECALL VEHICLES

2003-2010
Vibe
2007-2013
Silverado 1500 LD*
2007-2014
Silverado 2500/3500 HD*
2007-2013
Avalanche
2007-2014
Tahoe
2007-2014
Suburban
*2007 model year Silverado marketed as “Classic” are not affected by this
recall.
2008-2009
Astra
2007-2013
Sierra 1500 LD*
2007-2014
Sierra 2500/3500 HD*
2007-2014
Yukon
2007-2014
Yukon XL *2007 model year Sierra marketed as “Classic” are not affected by this
recall.
2005-2006
9-2X
2006-2011
9-3
2006-2009
9-5
2007-2014
Escalade
2007-2014
Escalade ESV
2007-2013
Escalade EXT

GENERAL MOTORS IS COMMITTED TO ENSURING EVERY VEHICLE AFFECTED BY THE TAKATA
AIRBAG SAFETY RECALL IS REPAIRED FOR FREE.

Parts are available for the vehicles listed below that have an open Takata
Airbag Safety Recall. You can also check the status of this recall at
experience.gm.com/ownercenter/recalls.

* 2007–2014 Chevrolet Silverado 2500/3500 HD
* 2007–2014 GMC Sierra 2500/3500 HD
* 2003–2010 Pontiac Vibe
* 2008–2009 Saturn Astra
* 2005-2006 Saab 9-2X
* 2006-2011 Saab 9-3
* 2006-2009 Saab 9-5
* 2007-2013 Chevrolet Silverado 1500 LD
* 2007-2013 Chevrolet Avalanche
* 2007-2014 Chevrolet Tahoe
* 2007-2014 Chevrolet Suburban
* 2007-2013 GMC Sierra 1500 LD
* 2007-2014 GMC Yukon
* 2007-2014 GMC Yukon XL
* 2007-2014 Cadillac Escalade
* 2007-2014 Cadillac Escalade ESV
* 2007-2013 Cadillac Escalade EXT

It’s easy to find a dealer to complete your FREE repair.

* You can have your FREE repair completed at any one of over 4,100 General
Motors dealership locations. These repairs can be made
at any Chevrolet, Buick, GMC or Cadillac dealership.
* Saab 9-2X, 9-3 and 9-5 owners can complete their FREE Takata Airbag Safety
Recall repair at any Chevrolet, Buick, GMC, Cadillac, or Saab Official
Service Center. If your Saab has additional recalls, please contact your
local Saab Official Service Center to have those recalls repaired for FREE.

General Motors makes it convenient to complete your vehicle’s FREE repair.

* Courtesy transportation may be available at your dealer.
* Extended appointment hours may also be available at your dealer (i.e.,
Saturday and/or evening appointments).
* We’re committed to making your FREE repair as easy as possible. Ask your
dealer for details.

General Motors works hard to find affected owners and vehicles.

GM has made a commitment to find every vehicle affected by the Takata Airbag
Safety Recall. We’re also committed to contacting owners, making them aware of
the recall and helping them complete their FREE vehicle repair. To that end, GM
continuously works on various initiatives.

* Ensure all affected owners are aware that their vehicle has an open Takata
Airbag Safety Recall through direct mailings, emails, live phone calls,
automated phone calls, text messages, online messaging and special events. If
you would like to receive updates on the Takata Airbag Safety Recall, you can
visit the GM Owner Center so that you can provide your contact information.
* Notify drivers of the affected vehicles by partnering with:
* The Department of Motor Vehicles in select states
* GM Dealerships
* GM entities
* Search for affected vehicles that are for sale by collaborating with online
used car listing services, GM will be leveraging multiple online services to
identify the location of recalled vehicles that are in transition of
ownership. GM will reach out to the seller directly to arrange for repair
prior to resale.
* Accurately track vehicles that have been scrapped or salvaged and are off the
road by utilizing the National Motor Vehicle Title Information System to
identify those that are “out of transit.”
* Make owners aware of this urgent safety recall by serving up online
advertising to affected owners when they are engaging online.
* Bring repairs to the owner instead of the owner coming to the dealer. In
select markets, GM has worked with a third-party mobile repair entity that
allows owners to have their vehicles repaired for FREE at home, work or other
convenient locations.
* Generate awareness at independent repair facilities with display and shop
communications. The Takata Airbag Safety Recall affects drivers of older
vehicle models who often service their vehicles at smaller, independent
repair facilities; they may miss alerts and repairs of safety recalls they
would typically get from a dealership. To help alert these owners, GM
provides materials to be posted in repair shops’ waiting areas and employee
areas.
* Help owners schedule their FREE repair with personalized live calls. GM has
launched a live phone call pilot program that provides personalized service
to owners so that they understand the urgent nature of this recall and
schedule their FREE appointment. Agents at the call center work closely with
dealers to identify unrepaired owners, and then follow up with the owners to
get a repair scheduled. If you would like to schedule an appointment with an
advisor, please call 1-866-467-9700.
* Get parts closer to where they are needed. GM now has parts nationwide at GM
Parts Distribution Centers, which means dealers get parts quickly and owners
can repair their vehicles sooner.
* Re-engage with owners that have recently searched their VIN on GM Owner
Center or engaged with outbound email communications, providing additional
support and service scheduling.
* Confirm or update owner information whenever possible by including a Customer
Feedback section in GM communications. This gives owners the opportunity to
update their information, so GM knows where and how to contact them in the
future. It will also help GM keep track of who currently owns the affected
vehicle.
* Develop a program to send dealer communications to affected owners using the
dealers’ own format and contact information where available to help get these
vehicles repaired.
* Use multiple data sources to find better contact information for owners,
including physical address, email address and phone number. GM continues to
look for “best-in-class” data so we can contact owners effectively.
* Go door to door to contact owners through canvassing efforts in select
markets to let them know that their vehicle is affected and to schedule
a FREE recall repair immediately.

General Motors is here to assist you.

* While your dealer is the best place for information about the Takata Airbag
Safety Recall and the status of your vehicle, our advisors are always here to
answer questions or provide assistance.
* GM can help you find a convenient dealer and schedule your FREE appointment.
Simply call 1-866-467-9700 if you would like assistance.

Frequently asked questions

What vehicles are subject to the recall?

Chevrolet Silverado 1500 LD from 2007 to 2013, Chevrolet Silverado 2500/3500 HD
from 2007 to 2014, Chevrolet Avalanche from 2007 to 2013, Chevrolet Tahoe from
2007 to 2014, Chevrolet Suburban from 2007 to 2014, Cadillac Escalade from 2007
to 2014, Cadillac Escalade ESV from 2007 to 2014, Cadillac Escalade EXT from
2007 to 2013, GMC Sierra 2500/3500 HD from 2007 to 2014, GMC Sierra 1500 LD from
2007 to 2013, GMC Yukon from 2007 to 2014, GMC Yukon XL from 2007 to 2014,
Pontiac Vibe from 2003 to 2010, Saturn Astra from 2008 to 2009, Saab 9-2X from
2005 to 2006, Saab 9-3 from 2006 to 2011, and Saab 9-5 from 2006 to 2009.

There are a large number of vehicles that are part of this recall. Will GM
execute the recall in stages?

Given the large number of vehicles in this population, GM will move in a
cadenced way to replace inflators. GM has provided the remedy plan to NHTSA, as
requested, and has coordinated remedy activity with NHTSA.

Are local dealers open during the developing pandemic to complete the repair?

Your safety is very important to us. Most dealership service centers will
maintain their normal hours of operation during the development of the pandemic
and are available to complete the recall repair. Check the specific hours of
operation of your preferred dealer. To learn more, visit gm.com/coronavirus.

How do I know if my vehicle is affected by the Takata Airbag Safety Recall?

Visit my.gm.com/recalls and enter your VIN to find out if your vehicle is
affected.

What should I do if my vehicle has this recall?

If your vehicle has this recall, it’s important to contact your dealer to get it
repaired for FREE.

Where can I complete my recall repair?

You can have your FREE repair completed at any one of over 4,100 General Motors
dealership locations. These FREE repairs can be made at any Chevrolet, Buick,
GMC or Cadillac dealership.

Saab 9-2X, 9-3 and 9-5 owners can complete their FREE Takata Airbag Safety
Recall repair at any Chevrolet, Buick, GMC, Cadillac or Saab Official Service
Center. If your Saab has additional recalls, please contact your local Saab
Official Service Center to have those recalls repaired for FREE.

How can I learn more about this recall?

To learn more, call your preferred dealer, contact the Customer Assistance
Center or visit the NHTSA website.

How To Repair Check My Vehicle Explore NHTSA Site

QUESTIONS?

Call the appropriate Customer Assistance Center at the numbers here.

CUSTOMER ASSISTANCE CENTERS

* Chevrolet
* 1-800-630-2438
* 1-800-833-2438 (TTY)
*
* Pontiac
* 1-800-620-7668
* 1-800-833-7668 (TTY)

* GMC
* 1-866-996-9463
* 1-800-462-8583 (TTY)
*
* Saturn
* 1-800-972-8876
* 1-800-833-6000 (TTY)

* Cadillac
* 1-866-982-2339
* 1-800-833-2622 (TTY)
*
* Saab
* 1-800-955-9007

* Puerto Rico
* English: 1-800-496-9992
* Español: 1-800-496-9993
*
* Virgin Islands
* 1-800-496-9994

www.gmtakataairbag.com Open in urlscan Pro 2a02:26f0:3500:59b::2dd4 Public Scan

Form analysis 1 forms found in the DOM

Name: search — GET

Text Content

www.gmtakataairbag.com Open in urlscan Pro
2a02:26f0:3500:59b::2dd4 Public Scan

Form analysis
1 forms found in the DOM