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Text Content

Skip to content Skip to primary navigation
Help and support
 * Log in
    * Accounts
    * MyPost
    * MyPost Business
    * Merchant Portal
    * Parcel Send
    * eParcel

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Menu Help and support
 * Log in Icon to indicate more links Icon to indicate less links
    * Accounts
    * MyPost
    * MyPost Business
    * Merchant Portal
    * Parcel Send
    * eParcel

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Help and supportWhat can we help you with?


HELP AND SUPPORT


WHAT CAN WE HELP YOU WITH?

 1. Back
    
    
    HELP WITH
    
    
    A PARCEL ON ITS WAY
    
    
    TOPIC HEADING
    
    Tracking your parcel, expected delivery dates, or delays and disruptions.
    
     1. Taking longer than expected
     2. Redirect parcel or change address
     3. No recent update
     4. Tracking support
        1. What your status means
        2. Expected delivery date
        3. Lost tracking number
        4. Help with tracking
     5. International parcel
        1. Missing or lost item
        2. Tracking
        3. Customs
        4. Delays and disruptions
     6. Delays and disruptions

 2. Back
    
    
    HELP WITH
    
    
    COLLECTION AND DELIVERY OPTIONS
    
    
    TOPIC HEADING
    
    Redirect a parcel, Safe Drop, or parcel collection locations.
    
     1. Requested delivery but parcel at Post Office
     2. Redirect parcel or change address
     3. Leave in a safe place (Safe Drop)
     4. Collect on your behalf
     5. Parcel Collect
     6. 24/7 Parcel Lockers
     7. Post Office Box

 3. Back
    
    
    HELP WITH
    
    
    A DELIVERED PARCEL
    
    
    TOPIC HEADING
    
    Find a delivered parcel, damaged parcels, or how your parcel was delivered.
    
     1. Delivered status but parcel not received
     2. Requested delivery but parcel at Post Office
     3. Damaged parcel
     4. Left in unsafe place
     5. Return to sender

 4. Back
    
    
    HELP WITH
    
    
    OTHER PRODUCTS AND SERVICES
    
    
    TOPIC HEADING
    
    Mail, sending a parcel, ID and documents, accounts, and more.
    
     1. Mail
        1. Wrong mail received
        2. New mail redirection or hold
        3. Change or cancel mail redirection or hold
        4. Check your mail redirection or hold is working
     2. Sending your parcel
        1. Pricing
        2. Packaging and preparing your parcel
        3. Printing postage labels
        4. Express Post
        5. Registered Post
        6. MyPost Business returns
     3. International
        1. Tracking
        2. Sending
        3. Missing or lost item
        4. Customs
        5. Delays and disruptions
     4. Money and insurance
        1. Western Union and Foreign Currency Cash (Travelex)
        2. Australia Post Gift Card by Mastercard
        3. Everyday Mastercard
        4. Travel Platinum Mastercard
        5. Insure your parcel
        6. Travel insurance
        7. Car insurance
        8. Home and contents insurance
     5. ID and documents
        1. Passports
        2. TFN
        3. Digital ID
        4. Police check
        5. ID check
     6. Accounts and settings
        1. Australia Post account
        2. MyPost Account
        3. MyPost Business Account
     7. Post Office
     8. Online Shop


SEARCH FOR TOPICS

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CONTACT US


ENQUIRE ONLINE

Select an enquiry type, tell us the important details and we'll be in touch.

 * Late or missing item

 * Delivery issue

 * Mail redirection or hold

 * Other products and services


CHAT

See if our chatbot or one of our live agents can help.

Ask a question


CALL US

8am–6pm, Monday–Friday (except national public holidays).

Contact numbers

 * IN AUSTRALIA
   
   13 POST (13 7678)

 * FROM OVERSEAS
   
   +61 3 8847 9045

 * HEARING OR SPEECH IMPAIRED?
   
   Call us with help from the NRS

 * DON'T SPEAK ENGLISH?
   
   Call us with help from the TIS

 * auspost.com.au
 * About us
 * Privacy statement
 * Terms & conditions
 * Accessibility
 * Help and support






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