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TWO FACTOR AUTHENTICATION

Rick
Updated 5 months ago
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Two-factor authentication, or 2FA, is an additional layer of security known as
multifactor authentication that requires not only a password and username but
also something that only that user has on them. 

We suggest the following for strong security: 

 1. Create a secure password.  
 2. Do not give out your login details to anybody else. 
 3. Use two-factor authentication for all users. 

Tilaa supports Google Authenticator and other compatible authenticator
applications for two-factor authentication (2FA). Yubikey and one-time-use
emergency backup codes are also supported by Tilaa. 


WHAT EXACTLY IS GOOGLE AUTHENTICATOR? 

Google Authenticator is a program that provides two-step verification services
by using a time-based one-time password. The Authenticator generates a
6-to-8-digit one-time password that users must enter along with their username
and password to log in. 


WHAT EXACTLY IS A YUBIKEY?

A YubiKey is a small device that plugs into your USB-port that can generate
OTP-Passwords when prompted by simply pressing the small button that is embedded
into the device.
Please note, that we only support YubiKey devices that support the OTP
functionality, FIDO U2F based keys are currently not supported.

 


ENABLING TWO-FACTOR AUTHENTICATION: 

There are 2 ways to set up two-factor authentication for your Tilaa account.  

 1. First, go to your Dashboard and look for the security box on the main page.
    When you click the details, you will be directed to the security page.  
 2. Another method is in the main navigation, under the Account heading, click
    ‘Security’.
    
    
 3. When you click the ‘Setup Two-Factor Authentication’ button, you’ll be asked
    to choose between Google authenticator or YubiKey.  


CHOOSING THE GOOGLE AUTHENTICATOR: 

Google Authenticator can be activated by clicking ‘Activate’ beneath Google
Authenticator. Scan the QR code with your phone's camera by opening the Google
Authenticator app and selecting ‘Begin Setup’, then selecting ‘Barcode’, and
scanning the QR code.



Fill in the 6-digit code generated on your phone. 

If you haven't already, you can add your mobile phone number to your account on
the page on our website. You will be able to reset or retrieve access to your
Tilaa account if you misplace your 2FA device. 


CHOOSING THE YUBIKEY 

You'll need one of Yubico's Yubikey USB devices to use Yubikey Authentication. 

You can activate YubiKey by clicking ‘Activate’ underneath YubiKey. Click in the
field on the right-hand side and generate one-time passcodes with a YubiKey
hardware dongle.



Click on ‘Submit’. 

If you have not added your mobile phone number to your account, you can also add
that on the page on our website. In the event you misplace your 2FA device, you
will be able to reset or retrieve access to your Tilaa account. 

Download the backup codes and keep them somewhere safe. 


GLOBALLY ENFORCE TWO-FACTOR AUTHENTICATIONS 

If you want all the users on your account to use 2FA you can globally force this
from our Dashboard. Head over to the Two-Factor Authentication option to
configure.  



 

When you have 2FA active, you can choose to enable the policy globally for all
users. Toggle the option you want to force (YubiKey or Google Authenticator) and
click on ‘Save’. 

 


RESTORING ACCESS WITH 2FA  

Backup codes can be used to sign in if you have lost your device, phone, or are
otherwise unable to receive codes. These codes can be found on the right side of
the Two-Factor Authentication menu. 



Backup codes were first made available to you at the end of the two-factor
verification setup. The codes come in groups of 10, and you can generate a new
set at any time, rendering the old set inactive. Furthermore, once you've used a
backup code to sign in, it will become inactive. 

  

We recommend that you keep your codes in the same location where you keep your
other valuable items. Back-up codes, like phone codes, are only valuable to
someone if they also manage to steal your password. 

 


I'VE LOST MY BACKUP CODES FOR 2FA 

Did you lose both your 2FA device and backup codes and are you unable to enter
you Tilaa account? Please contact support. We’re happy to help! 


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ARTICLES IN THIS SECTION

 * How to use the MyTilaa Dashboard
 * Two Factor Authentication
 * How to change my customer account details
 * What user roles are there?



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