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HARNESS THE POWER OF GENERATIVE AI WITH IGT SOLUTIONS' ENTERPRISE-WIDE PLATFORM


LEARN MORE

Know More



IGT SOLUTIONS RECEIVES


HOW WILL A DIFFERENTIATED PLAYER EXPERIENCE (PX) HELP YOU SUCCEED?


LEARN MORE

Download Everest Group’s Whitepaper



IGT SOLUTIONS HAS BEEN AWARDED


MOST PREFERRED WORKPLACE IN IT & ITES, 2022


LEARN MORE




ENABLING BETTER EXPERIENCE


DEFINING AND DELIVERING TRANSFORMATIVE EXPERIENCES FOR THE GLOBAL AND MOST
INNOVATIVE BRANDS USING DIGITAL TECHNOLOGIES.


TALK TO OUR CX EXPERTS TODAY

TALK TO OUR CX EXPERTS TODAY

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IGT SOLUTIONS RECEIVES


THE GREAT MANAGER AWARDS 2022


LEARN MORE




IGT SOLUTIONS HAS BEEN AWARDED


MOST PREFERRED WORKPLACE IN IT & ITES, 2022


LEARN MORE




ENABLING BETTER EXPERIENCE


DEFINING AND DELIVERING TRANSFORMATIVE EXPERIENCES FOR THE GLOBAL AND MOST
INNOVATIVE BRANDS USING DIGITAL TECHNOLOGIES.


TALK TO OUR CX EXPERTS TODAY

TALK TO OUR CX EXPERTS TODAY



WELCOME TO IGT SOLUTIONS


IGT SOLUTIONS IS A NEXT-GEN CUSTOMER EXPERIENCE (CX) COMPANY, DEFINING AND
DELIVERING TRANSFORMATIVE EXPERIENCES FOR THE GLOBAL AND MOST INNOVATIVE BRANDS
USING DIGITAL TECHNOLOGIES. WITH THE COMBINATION OF DIGITAL AND HUMAN
INTELLIGENCE, IGT BECOMES THE PREFERRED PARTNER FOR MANAGING END-TO-END CX
JOURNEYS ACROSS TRAVEL AND HIGH GROWTH TECH INDUSTRIES.


Our Vision is to be the world's greatest next-gen CX company making a billion
complex interactions simple every year
Improve Your Customer Experience by Knowing Which Initiatives Are Most Important
Read More Delivering Superior Experiences - How Positive Agent Experience
Amplifies Customer Experience Read More


OUR CX APPROACH


THE FUTURE OF CUSTOMER ENGAGEMENT


UTILIZING OUR 20 YEARS OF EXPERTISE IN MANAGING CX FOR SOME OF THE WORLD’S
LEADING BRANDS IN THE TRAVEL AND HIGH GROWTH TECH INDUSTRIES, IGT HAS DESIGNED
ITS DNA AROUND CUSTOMER & EMPLOYEE EXPERIENCE 3.A (CEX3.A) THAT PLAYS A KEY PART
IN SETTING UP SMART CONTACT CENTERS EQUIPPED WITH THE RIGHT TALENT AND DIGITAL
TECHNOLOGIES.

Read More


SMART AGENTS


End-to-end transformation of customer engagement by implementing CX initiatives
with a Human Centered & AI enabled approach.



SMART AUTOMATION


Leverage automation and digital engineering solutions to optimize the business
processes and re-envision opportunities to strategically enable digital customer
experience.


SMART ANALYTICS


Enlightening organizations by translating the data generated from all sources
into actionable customer and business insights to drive the top-line and
bottom-line.


INDUSTRIES


Supporting CX journeys for global brands operating in world’s most disruptive
environment.

 * Ecommerce
 * Gaming
 * Travel Tech
 * Hi-Tech
 * Airlines
 * Leisure & Hospitality
 * Cruises
 * land transport
 * Logistics & Cargo
 * Technology

SUPERLATIVE CUSTOMER EXPERIENCE FOR RETAIL AND ECOMMERCE BRANDS

RETAIL & ECOMMERCE

Omni-channel Player Support for Gaming Companies

GAMING

Providing Next-gen CX Services To Leading Travel Companies

TRAVEL TECH


BPO SERVICES DRIVEN BY DIGITAL EXPERTISE

HI-TECH


EMPOWERING 4 IN TOP 5 AIRLINE CLIENTS TO DELIVER SUPERIOR CUSTOMER EXPERIENCE

AIRLINES


MANAGING HIGHLY DIFFERENTIATED CUSTOMER EXPERIENCE FOR TOP T&H COMPANIES

TRAVEL & HOSPITALITY


IMPROVING CUSTOMER SERVICE AND EMPLOYEE SATISFACTION FOR 2 IN TOP 5 CRUISES

CRUISES


OFFERING DOMAIN EXPERIENCE WITH FLEXIBILITY AND MULTI-LINGUAL SUPPORT TO THE
CONNECTED TRAVELER

Land Transport


ENHANCE YOUR CUSTOMER CENTRICITY, ACHIEVE HIGHER OPERATIONAL EFFICIENCY AND
GENERATE NEW REVENUE OPPORTUNITIES

LOGISTICS & CARGO


PROVIDING NEXT-GEN CX SERVICES TO LEADING TRAVEL TECHNOLOGY COMPANIES

TECHNOLOGY

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EMERGING TECHNOLOGIES AND TRENDS IMPACT RADAR: CUSTOMER ANALYTICS FOR CUSTOMER
EXPERIENCE

--------------------------------------------------------------------------------

View Gartner Report

--------------------------------------------------------------------------------

Gartner, Emerging Technologies and Trends Impact Radar: Customer Analytics for
Customer Experience
By Analyst(s): Adrian Lee, Annette Zimmermann, Don Scheibenreif, Jim Hare,
Melissa Davis, John Santoro, Austin Kronz, Radu Miclaus, Rita Sallam, Published
8 April 2022

*GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its
affiliates in the U.S. and internationally and is used herein with permission.
All rights reserved.


RESOURCES

INFOGRAPHIC


ALL YOU NEED TO KNOW ABOUT HYPERAUTOMATION

CASE STUDY


SALES AND CUSTOMER CARE TRANSFORMATION FOR A LEADING US-BASED E-COMMERCE COMPANY

BLOG


CHATGPT – NEW ERA OF BROWSING OR JUST ANOTHER BUZZ IN ARTIFICIAL INTELLIGENCE

WHITEPAPER


PRESS PLAY ON PLAYER EXPERIENCE: LEVEL UP BEYOND GAME DESIGN

INFOGRAPHIC


ALL YOU NEED TO KNOW ABOUT HYPERAUTOMATION

The next evolutionary step to automate complex business processes and tasks
enabling efficiency and scalability is Hyperautomation
Read More
Case Study


SALES AND CUSTOMER CARE TRANSFORMATION FOR A LEADING US-BASED E-COMMERCE COMPANY

Learn how IGT Solutions helped the client to manage seasonal demand spikes with
flexible hiring and a comprehensive training model.
Read More
Blog


CHATGPT – NEW ERA OF BROWSING OR JUST ANOTHER BUZZ IN ARTIFICIAL INTELLIGENCE

ChatGPT, a new technology today enhancing the effectiveness and quality of
chatbots
Read More

Whitepaper


PRESS PLAY ON PLAYER EXPERIENCE: LEVEL UP BEYOND GAME DESIGN

Player experience strategies are no longer just good; they make or break a
player's loyalty. Read the exclusive and comprehensive Everest Group Whitepaper
to learn more.

Webinar on “Customer Engagement in the Post Pandemic World”, jointly organized
by BCG and IGT Solutions

Read More
Video Player




OUR PEOPLE ARE OUR BIGGEST ASSET

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A global and diverse team united by a shared view on innovation, transformation
and creation of superior experiences. At IGT, we foster a culture where every
voice is heard, welcome and respected.

Our multi-generational workforce is encouraged to work together and empowered
with opportunities to succeed. We invest greatly in employee development,
training, engagement, and recognition which we believe are key ingredients to
creating a distinct culture.

In a nutshell, if you are looking for a collaborative, and growth oriented
environment, IGT is the place to be.

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48%

Diversity


30

Global Delivery Centers


50+

Nationalities


13

Countries


WHAT OUR CLIENTS SAY?

 * Carnival engaged with IGT to build an EDW/BI solution for all the Air Booking
   of Crew, Corporate and Desk. IGT has successfully delivered Carnival’s GAT
   Air Booking PNR Data warehouse solution. The solution is fully functional and
   live for quite some time now. IGT is the preferred support partner who is
   supporting and enhancing the same solution also.
   
   
   
   Stanley D. Berry.
   IT Director, Carnival

 * Carnival engaged with IGT to build an EDW/BI solution for all the Air Booking
   of Crew, Corporate and Desk. IGT has successfully delivered Carnival’s GAT
   Air Booking PNR Data warehouse solution. The solution is fully functional and
   live for quite some time now. IGT is the preferred support partner who is
   supporting and enhancing the same solution also.
   
   
   
   Stanley D. Berry.
   IT Director, Carnival

 * Carnival engaged with IGT to build an EDW/BI solution for all the Air Booking
   of Crew, Corporate and Desk. IGT has successfully delivered Carnival’s GAT
   Air Booking PNR Data warehouse solution. The solution is fully functional and
   live for quite some time now. IGT is the preferred support partner who is
   supporting and enhancing the same solution also.
   
   
   
   Stanley D. Berry.
   IT Director, Carnival

 * Carnival engaged with IGT to build an EDW/BI solution for all the Air Booking
   of Crew, Corporate and Desk. IGT has successfully delivered Carnival’s GAT
   Air Booking PNR Data warehouse solution. The solution is fully functional and
   live for quite some time now. IGT is the preferred support partner who is
   supporting and enhancing the same solution also.
   
   
   
   Stanley D. Berry.
   IT Director, Carnival

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DIVERSITY, EQUITY AND INCLUSION

We are happily committed to being an equitable workplace by fostering a culture
where there is neither bias nor barrier.
Discover More


IGTBYTES


TOP TEN SECRETS TO IMPROVING AGENT EXPERIENCE.

View All



WHAT OUR CLIENTS SAY?

IGT HAS BEEN SUCCESSFULLY MANAGING AND HOSTING OUR ROUND THE WORLD PRODUCT TO
THE REQUIRED STANDARDS OF SKYTEAM. I WOULD ALSO LIKE TO HIGHLIGHT THAT THEY
CONTINUE TO DO SO WITH PROFESSIONAL COMMITMENT AND THIS MAKES ME CONFIDENT ABOUT
CONTINUING THE RELATIONSHIP BETWEEN SKYTEAM AND IGT.

Edward Hollo, Senior Manager – Commercial Development, SkyTeam

CARNIVAL ENGAGED WITH IGT TO BUILD AN EDW/BI SOLUTION FOR ALL THE AIR BOOKING OF
CREW, CORPORATE AND DESK. IGT HAS SUCCESSFULLY DELIVERED CARNIVAL’S GAT AIR
BOOKING PNR DATA WAREHOUSE SOLUTION. THE SOLUTION IS FULLY FUNCTIONAL AND LIVE
FOR QUITE SOME TIME NOW. IGT IS THE PREFERRED SUPPORT PARTNER WHO IS SUPPORTING
AND ENHANCING THE SAME SOLUTION ALSO.

Stanley D. Berry. IT Director, Carnival


BY VIRTUE OF IGTS EXPERIENCE IN BPO, THEIR TEAMS IN PHILIPPINES & CHINA HAVE
CONTINUED TO DEMONSTRATE WHY THEY ARE OUR FAVOURED PARTNER BY PROVIDING HIGH
STANDARDS OF DELIVERY. IGT HAS LIVED UP TO THEIR REPUTATION, COMMITMENT AND
VALUES AND HAVE BEEN AN IMPORTANT PART OF KIWI.COM'S GROWTH. I WISH THE BEST TO
EVERYONE AT IGT AND HOPE TO CONTINUE THIS PARTNERSHIP WITH THEM.

CCO- Kiwi.com


DIGITAL CONTACT CENTERS

Improve Your Customer Experience by Knowing Which Initiatives Are Most Important
Learn More


ENABLING BETTER EXPERIENCE

We are committed to simplifying complex customer interactions while delivering a
seamless experience. It provides integrated BPM, Technology and Digital Services
& Solutions for clients across industries.


20+

Years Of Expertise In Enabling Better Experience
100%

Focus On Customer Experience


25000+

CX & Digital Experts


30

Global CX Centers


20+

Digital Solutions
IGT Solutions  |  Enable a seamless customer experience
Contact Us
Enabling Better Experience






ABOUT US

--------------------------------------------------------------------------------

Overview
Our CX Approach
Customers
Global Delivery
Alliances & Partnerships
Media
Careers
AGM
Board of Directors
Committees of the Board
Contact Us

SERVICES

--------------------------------------------------------------------------------

Digital CX Centers
Data and Analytics
Intelligent Automation
CX Transformation
Digital Engineering

INDUSTRIES

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Connected Networks
Retail & E-Commerce
Fintech
Gaming
Gig Economy
Tools and Technology
Travel

RESOURCES

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Insights
Case Studies
Brochures
Events
Infographics
Blog

Copyright © 2023 IGT Solutions Pvt. Ltd. All Rights Reserved. Policies |
Disclaimer | Sitemap

HIGH GROWTH TECH

Connected Networks
Fintech
Gaming
Gig Economy
Retail & E-Commerce
Tools and Technology
Travel

TRAVEL

Airlines
Leisure & Hospitality
Cruises
Land Transportation
Logistics & Cargo
Technology

DIGITAL CX CENTERS

Sales, Reservations & Order
Customer Service
Claims & Refund
Content Management
Loyalty Management
Helpdesk Services
Commercial Support
Queues Management
IROPS
Social Media Management
Work At Home
Trust and Safety

DATA & ANALYTICS

Data Modernization
Enterprise AI
Customer Experience Analytics
Next-Gen BI & Visualization

INTELLIGENT AUTOMATION

Industry-focused Automation
Conversational Automation

CX TRANSFORMATION

Customer Experience Design
Omni Channel CRM Services
Conversational AI
Customer Data Platform

DIGITAL ENGINEERING

Enterprise Agility+
Engineering & DevOps
Quality Engineering & Assurance
Cloud Computing
Mobility
Digital Commerce
Enterprise Platforms
Service & Experience Mgmt.

FEATURED SOLUTIONS

TechBud
Customer 360
Fare Note Interpreter.Ai
Work At Home
AI Cargo Analytics & BI

VALUEABLE INSIGHTS

Insights
Case Studies
Brochures
Events
Infographics
Blog

IMPORTANT LINKS

Overview
Our CX Approach
IGT Team
DEI
Global Delivery
Alliances & Partnerships
Certifications
Media
Careers
CSR
Contact Us
 * Industries
   * ← Back
   * Connected Networks
   * Ecommerce
   * Fintech
   * Gaming
   * Gig Economy
   * Tools and Technology
   * Travel
 * Resources
   * ← Back
   * Insights
   * Case Studies
   * Brochures
   * Events
   * Infographics
   * Blog
 * Services
   * ← Back
   * Digital CX Centers
     * ← Back
     * Sales, Reservations & Order
     * Customer Service
     * Claims & Refunds
     * Content Management
     * Loyalty Management
     * Helpdesk Services
     * Commercial Support
     * Queues Management
     * IROPS
     * Social Media Management
     * Work At Home
   * Data and Analytics
     * ← Back
     * Data Modernization
     * Artificial Intelligence & Machine Learning
     * Customer Experience Analytics
     * Next-Gen BI and visualization
   * Intelligent Automation
     * ← Back
     * Industry-focused Automation
     * Conversational Automation
   * CX Transformation
     * ← Back
     * Customer Experience Design
     * Omni-channel CRM services
     * Conversational AI
     * Customer Data Platform
   * Digital Engineering
     * ← Back
     * Enterprise Agility +
     * Engineering and DevOps
     * Quality Engineering and Assurance
     * Cloud Computing
     * Mobility
     * Digital Commerce
     * Enterprise Platforms
     * Service and Experience Mgmt.
   * Featured Solutions
     * ← Back
     * Customer 360
     * Fare Note Interpreter.AI
     * Work At Home
     * Air cargo analytics & BI
 * About Us
   * ← Back
   * Overview
   * Our CX Approach
   * IGT Team
   * DEI
   * Global Delivery
   * Alliances & Partnerships
   * Certifications
   * Media
   * Careers
   * CSR
   * Contact Us
 * Quick Connect