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Effective URL: https://www.marriott.com/en-us/hotels/tussi-sheraton-tucson-hotel-and-suites/overview/?EM=DNM_SHERATONTUCSON.COM
Submission: On April 22 via manual from US — Scanned from US
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Skip to main content Menu text Menu close text * Find & Reserve * Special Offers * Meetings & Events * Vacations * Our Brands * Our Credit Cards * About Marriott Bonvoy * Careers at Marriott Language Selector English(US) Help Select a Language English(US) Close SHERATON TUCSON HOTEL & SUITES Sheraton Tucson Hotel & Suites 3.4 out of 5 stars, average rating value. Read 1111 Reviews. Same page link. 3.4 (1111) ★★★★★ ★★★★★ 3.4 out of 5 stars. Read reviews for Sheraton Tucson Hotel & Suites 3.4 1111 Reviews This action will navigate to reviews. Search topics and reviews ϙ Search topics and reviews ✘ Clear Search field ϙ Search REVIEWS RATING SNAPSHOT Select a row below to filter reviews. 5☆ stars 384 384 reviews with 5 stars. Select to filter reviews with 5 stars. 4☆ stars 232 232 reviews with 4 stars. Select to filter reviews with 4 stars. 3☆ stars 134 134 reviews with 3 stars. Select to filter reviews with 3 stars. 2☆ stars 134 134 reviews with 2 stars. Select to filter reviews with 2 stars. 1☆ stars 227 227 reviews with 1 star. Select to filter reviews with 1 star. AVERAGE CUSTOMER RATINGS Overall ☆☆☆☆☆ ☆☆☆☆☆ 3.4 Overall, average rating value is 3.4 of 5. Cleanliness * * * * * * 3.6 Cleanliness, average rating value is 3.6 of 5. Dining * * * * * * 3.4 Dining, average rating value is 3.4 of 5. Location * * * * * * 3.8 Location, average rating value is 3.8 of 5. Service * * * * * * 3.7 Service, average rating value is 3.7 of 5. Amenities * * * * * * 3.4 Amenities, average rating value is 3.4 of 5. Value for the Money * * * * * * 3.2 Value for the Money, average rating value is 3.2 of 5. 1–10 of 1111 Reviews ≡ Filter Reviews Clicking on the following button will update the content below ▼ Rating Filter by Rating Filter by Rating 1 star 2 stars 3 stars 4 stars 5 stars ▼ Age: Filter by Age: Filter by Age: 18-25 26-40 40-60 60+ ▼ Member Level: Filter by Member Level: Filter by Member Level: Member Silver Gold Platinum Titanium Ambassador Non-Member ▼ Traveler Type: Filter by Traveler Type: Filter by Traveler Type: Solo Couple Family Group ▼ Families Filter by Families Filter by Families Yes No ▼ Couples Filter by Couples Filter by Couples Yes No ▼ Groups Filter by Groups Filter by Groups Yes No ▼ Business Filter by Business Filter by Business Yes No ▼ Leisure Filter by Leisure Filter by Leisure Yes No ▼ Weekend Filter by Weekend Filter by Weekend Yes No ▼ Sightseeing Filter by Sightseeing Filter by Sightseeing Yes No ▼ Romantic Filter by Romantic Filter by Romantic Yes No ▼ Shopping Filter by Shopping Filter by Shopping Yes No ▼ Local Attractions Filter by Local Attractions Filter by Local Attractions Yes No ▼ Outdoor Activities Filter by Outdoor Activities Filter by Outdoor Activities Yes No ▼ Beach Filter by Beach Filter by Beach Yes No ▼ Public Transportation Filter by Public Transportation Filter by Public Transportation Yes No ▼ Bike Friendly Filter by Bike Friendly Filter by Bike Friendly Yes No ▼ Music and Nightlife Filter by Music and Nightlife Filter by Music and Nightlife Yes No ▼ Other Filter by Other Filter by Other Yes No ▼ Not Recommend Filter by Not Recommend Filter by Not Recommend Yes No ▼ Locale Filter by Locale Filter by Locale English English (United States) ACTIVE FILTERS * Active Filters 1 star Remove Filter 1 star ✘ * Active Filters 2 stars Remove Filter 2 stars ✘ * Active Filters 3 stars Remove Filter 3 stars ✘ * Active Filters 4 stars Remove Filter 4 stars ✘ * Active Filters 5 stars Remove Filter 5 stars ✘ * Active Filters 18-25 Remove Filter 18-25 ✘ * Active Filters 26-40 Remove Filter 26-40 ✘ * Active Filters 40-60 Remove Filter 40-60 ✘ * Active Filters 60+ Remove Filter 60+ ✘ * Active Filters Member Remove Filter Member ✘ * Active Filters Silver Remove Filter Silver ✘ * Active Filters Gold Remove Filter Gold ✘ * Active Filters Platinum Remove Filter Platinum ✘ * Active Filters Titanium Remove Filter Titanium ✘ * Active Filters Ambassador Remove Filter Ambassador ✘ * Active Filters Non-Member Remove Filter Non-Member ✘ * Active Filters Solo Remove Filter Solo ✘ * Active Filters Couple Remove Filter Couple ✘ * Active Filters Family Remove Filter Family ✘ * Active Filters Group Remove Filter Group ✘ * Active Filters Yes Remove Filter Yes ✘ * Active Filters No Remove Filter No ✘ * Active Filters Yes Remove Filter Yes ✘ * Active Filters No Remove Filter No ✘ * Active Filters Yes Remove Filter Yes ✘ * Active Filters No Remove Filter No ✘ * Active Filters Yes Remove Filter Yes ✘ * Active Filters No Remove Filter No ✘ * Active Filters Yes Remove Filter Yes ✘ * Active Filters No Remove Filter No ✘ * Active Filters Yes Remove Filter Yes ✘ * Active Filters No Remove Filter No ✘ * Active Filters Yes Remove Filter Yes ✘ * Active Filters No Remove Filter No ✘ * Active Filters Yes Remove Filter Yes ✘ * Active Filters No Remove Filter No ✘ * Active Filters Yes Remove Filter Yes ✘ * Active Filters No Remove Filter No ✘ * Active Filters Yes Remove Filter Yes ✘ * Active Filters No Remove Filter No ✘ * Active Filters Yes Remove Filter Yes ✘ * Active Filters No Remove Filter No ✘ * Active Filters Yes Remove Filter Yes ✘ * Active Filters No Remove Filter No ✘ * Active Filters Yes Remove Filter Yes ✘ * Active Filters No Remove Filter No ✘ * Active Filters Yes Remove Filter Yes ✘ * Active Filters No Remove Filter No ✘ * Active Filters Yes Remove Filter Yes ✘ * Active Filters No Remove Filter No ✘ * Active Filters Yes Remove Filter Yes ✘ * Active Filters No Remove Filter No ✘ * Active Filters Yes Remove Filter Yes ✘ * Active Filters No Remove Filter No ✘ * Active Filters English Remove Filter English ✘ * Active Filters English (United States) Remove Filter English (United States) ✘ * Clear All ✘ Clear All Filters 1. Sheraton Tucson Hotel & Suites G MCGOVERN G MCGOVERN * Review 1 * Votes 0 * Member Level: Member * Traveler Type: Couple ☆☆☆☆☆ ☆☆☆☆☆ 4 out of 5 stars. G MCGOVERN · 5 days ago GOOD PLACE BUT NOT TRANSPARENT This was a very nice place - lovely room, advertised free parking, pool, free WiFi, free buffet breakfast. Advertised $149 room rate for all that. Pretty good. However, when I got the receipt for our stay, there was a daily Occupancy/Tourism charge of $17.95. So maybe all the “free” stuff wasn’t so free. These types of “resort” fees are illegal in my mind and I’ll be calling them. Plus, it’s misleading, since it allows the hotel to look like a better deal than other places when they’re really not. Again, it’s a nice place, but they should be transparent about total daily cost rather than hiding it. * Cleanliness * * * * * * Cleanliness, 4 out of 5 * Dining * * * * * * Dining, 4 out of 5 * Location * * * * * * Location, 4 out of 5 * Service * * * * * * Service, 4 out of 5 * Amenities * * * * * * Amenities, 4 out of 5 * Value for the Money * * * * * * Value for the Money, 2 out of 5 Was it helpful? Yes · 0 No · 0 Report Comment 1. GSSSocialProperty · a day ago Dear G McGovern, Thank you for your feedback, and we appreciate your kind words about our hotel and the amenities provided during your stay. We are glad to hear that you enjoyed your room, free parking, pool, WiFi, and buffet breakfast. We apologize for any confusion or frustration caused by the daily Occupancy/Tourism charge mentioned on your receipt. We understand your concern regarding such fees, and we apologize if it was not made clear to you during your booking process. These charges are often implemented to cover additional costs associated with operating and maintaining the property, as well as local tourism initiatives. However, we acknowledge your perspective and understand your disappointment. We appreciate your feedback about the transparency of our pricing, and we will take it into consideration as we review our policies and make adjustments to ensure that our guests have a clear understanding of all associated charges. We are here to address your concerns and provide you with the necessary assistance. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future. Sincerely, Helpful? Yes · 0 No · 0 Report 2. Sheraton Tucson Hotel & Suites Anonymous Anonymous * Review 1 * Votes 0 * Member Level: Platinum * Traveler Type: Group ☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars. Anonymous · 6 days ago WONDERFUL STAY AND EXPERIENCE We stayed at the Sheraton as a group and greatly appreciate all the staff for welcoming us once more and providing excellent service. The rooms were clean, the staff were all friendly and helpful, the food was good, and we had a great experience overall. Also, Ana and Christina in Sales are absolutely amazing to work with from beginning to end. We look forward to staying here in the future. Thank you for an enjoyable stay! * Cleanliness * * * * * * Cleanliness, 5 out of 5 * Dining * * * * * * Dining, 5 out of 5 * Location * * * * * * Location, 5 out of 5 * Service * * * * * * Service, 5 out of 5 * Amenities * * * * * * Amenities, 5 out of 5 * Value for the Money * * * * * * Value for the Money, 5 out of 5 Was it helpful? Yes · 0 No · 0 Report Comment 1. GSSSocialProperty · 4 days ago Dear Sir/Madam, Thank you for choosing to stay at the Sheraton and for taking the time to share your wonderful feedback with us. We are thrilled to hear that your group had a fantastic experience and that our staff provided excellent service throughout your stay. We take pride in ensuring our rooms are clean and comfortable for our guests, and it's delightful to know that you found them to be in excellent condition. Our team works diligently to create a welcoming and friendly atmosphere, and we are glad that their efforts made a positive impact on your stay. We will be sure to pass along your compliments to Ana and Christina in Sales. They will be thrilled to hear that their exceptional service was appreciated and contributed to your overall satisfaction. Thank you for your kind words about our food as well. We strive to provide a memorable culinary experience for our guests, and we are delighted that you enjoyed it. We greatly appreciate your recognition and look forward to welcoming you and your group back in the future. Thank you once again for your feedback, and we can't wait to host you again soon! Sincerely, Helpful? Yes · 0 No · 0 Report 3. Sheraton Tucson Hotel & Suites SARAG SARAG * Review 1 * Votes 0 * Member Level: Member * Traveler Type: Family ☆☆☆☆☆ ☆☆☆☆☆ 4 out of 5 stars. SARAG · 7 days ago NICE, BUT SMALL BEDS! The hotel was nice. The rooms were clean. The staff was very helpful and wonderful at check in. The only issue we had was the beds were small for 2 adults. Definitely upgrade to a king if you can! * Cleanliness * * * * * * Cleanliness, 4 out of 5 * Dining * * * * * * Dining, 4 out of 5 * Location * * * * * * Location, 4 out of 5 * Service * * * * * * Service, 4 out of 5 * Amenities * * * * * * Amenities, 4 out of 5 * Value for the Money * * * * * * Value for the Money, 4 out of 5 Was it helpful? Yes · 0 No · 0 Report Comment 1. GSSSocialProperty · 7 days ago Dear SaraG, Thank you for sharing your positive feedback about your recent stay at our hotel. We are delighted to hear that you found the hotel nice, the rooms clean, and the staff helpful and wonderful during check-in. We strive to provide a comfortable and enjoyable experience for all our guests, and your comments are truly appreciated. We apologize for any inconvenience caused by the size of the beds. We understand that preferences for bed size can vary, and we appreciate your suggestion to upgrade to a king-size bed for more space. We will take this into consideration and continue to offer a range of room types to accommodate the needs and preferences of our guests. Once again, thank you for your kind words and for choosing our hotel. We value your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Sincerely, Helpful? Yes · 0 No · 0 Report 4. Sheraton Tucson Hotel & Suites NEVER TO RETURN NEVER TO RETURN * Review 1 * Vote 1 * Member Level: Non-Member * Traveler Type: Family ☆☆☆☆☆ ☆☆☆☆☆ 1 out of 5 stars. NEVER TO RETURN · 9 days ago BED BUGS. BED BUGS. ZERO ACCOUNTABILITY. WON'T REFUND MY MONEY EVEM THOUGH I SPENT ONLY 20 MINUTES IN THE HOTEL BEFORE I LEFT. * Cleanliness * * * * * * Cleanliness, 1 out of 5 * Dining * * * * * * Dining, 1 out of 5 * Location * * * * * * Location, 1 out of 5 * Service * * * * * * Service, 1 out of 5 * Amenities * * * * * * Amenities, 1 out of 5 * Value for the Money * * * * * * Value for the Money, 1 out of 5 Was it helpful? Yes · 1 No · 0 Report Comment 1. GSSSocialProperty · 8 days ago Dear Never to Return, We are extremely sorry to hear about your experience with bed bugs during your brief stay at our hotel. We take this matter very seriously, as the comfort and well-being of our guests are of the utmost importance to us. We sincerely apologize for the inconvenience and distress caused. Please be assured that we have strict protocols in place to prevent and address any issues related to pests, including regular inspections and immediate action when necessary. We will investigate this matter thoroughly and take the appropriate steps to rectify the situation and prevent any recurrence. Regarding your request for a refund, we understand your frustration. We would like to assure you that we take all guest concerns seriously and handle them on a case-by-case basis. We encourage you to reach out to our management directly to discuss this matter further and find a suitable resolution. We value your patronage and hope to have the chance to regain your trust in the future. Sincerely, Helpful? Yes · 0 No · 0 Report 5. Sheraton Tucson Hotel & Suites LUIS MATIAS LUIS MATIAS * Review 1 * Votes 0 * Member Level: Non-Member * Traveler Type: Group ☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars. LUIS MATIAS · 10 days ago GREAT EXPERIENCE The Sheraton Hotel took the time to prepare a separate location for my students to eat. This made it simple to manage my students, by having them in a centralized location. * Cleanliness * * * * * * Cleanliness, 5 out of 5 * Dining * * * * * * Dining, 5 out of 5 * Location * * * * * * Location, 5 out of 5 * Service * * * * * * Service, 5 out of 5 * Amenities * * * * * * Amenities, 5 out of 5 * Value for the Money * * * * * * Value for the Money, 5 out of 5 Was it helpful? Yes · 0 No · 0 Report Comment 1. GSSSocialProperty · 9 days ago Dear Luis Matias, It's good to hear from you and we greatly appreciate that you've taken the time to share your five-star stay at our hotel! We are pleased to hear that you enjoyed most aspects of your stay, especially the service provided by our staff! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are especially happy to share this review with our staff who work hard to ensure that you receive a five-star experience in service and accommodations. Thank you for sharing this review and we look forward to seeing you again! Sincerely, Helpful? Yes · 0 No · 0 Report 6. Sheraton Tucson Hotel & Suites CHRIS SEIDEL CHRIS SEIDEL * Review 1 * Vote 1 * Member Level: Gold * Traveler Type: Family ☆☆☆☆☆ ☆☆☆☆☆ 1 out of 5 stars. CHRIS SEIDEL · 12 days ago DIRTY FLOORS They need to seriously clean the rooms and when a complaint is registered they need to respond * Cleanliness * * * * * * Cleanliness, 1 out of 5 * Dining * * * * * * Dining, 3 out of 5 * Location * * * * * * Location, 3 out of 5 * Service * * * * * * Service, 1 out of 5 * Amenities * * * * * * Amenities, 4 out of 5 * Value for the Money * * * * * * Value for the Money, 2 out of 5 Was it helpful? Yes · 1 No · 0 Report Comment 1. GSSSocialProperty · 11 days ago Dear Chris Seidel, Thank you for taking the time to share your feedback. I regret to hear about the difficulties that you experienced during your recent stay with us. We apologize that our guest rooms were not properly cleaned and maintained according to the high standards of our housekeeping staff. We wish that we had been informed so that we could have relocated you to a more comfortable room right away. Nonetheless, know that your voice is important to us and that we are addressing the issues that you indicated in an effort to improve upon the guest experience at our hotel. It is always our goal to give you a 5-star experience and I apologize for failing to do so. I do hope you'll return and let us show you a far better experience. Sincerely, Helpful? Yes · 0 No · 0 Report 7. Sheraton Tucson Hotel & Suites CG CG * Review 1 * Vote 1 * Member Level: Member * Traveler Type: Solo ☆☆☆☆☆ ☆☆☆☆☆ 3 out of 5 stars. CG · 13 days ago BATHROOM LEAVES A LOT TO BE DESIRED The odd choice of only having half a door for the shower was frustrating. No amount of provided towels could prevent the lake which formed in the area. There were also some unidentified bugs that came out of the shower drain during the first use, but they seemed to have washed back down. They weren't seen again during the stay, but we still have no idea what they were. * Cleanliness * * * * * * Cleanliness, 2 out of 5 * Dining * * * * * * Dining, 4 out of 5 * Location * * * * * * Location, 3 out of 5 * Service * * * * * * Service, 4 out of 5 * Amenities * * * * * * Amenities, 3 out of 5 * Value for the Money * * * * * * Value for the Money, 3 out of 5 Was it helpful? Yes · 1 No · 0 Report Comment 1. GSSSocialProperty · 11 days ago Dear CG, Thank you for bringing your concerns to our attention regarding the shower door, water leakage, and the presence of unidentified bugs during your recent stay at our hotel. We apologize for the half door design of the shower that led to water leakage. We understand that this design may not have been suitable for your needs, and we apologize for any inconvenience caused by the resulting water accumulation. We will evaluate the design and functionality of our showers to ensure that they meet the expectations and preferences of our guests. We regret the presence of unidentified bugs that you encountered during your first use of the shower. While we are relieved that they were not seen again during your stay, we take this matter seriously and will investigate to identify and address any underlying issues that may have caused their presence. We apologize for any discomfort or concern this may have caused you. Your feedback is important to us as we continuously strive to improve our services and facilities. We appreciate your patronage and hope to have the opportunity to provide you with an improved experience in the future. Thank you for bringing these matters to our attention, and once again, we apologize for any shortcomings you experienced during your stay. Sincerely, Helpful? Yes · 0 No · 0 Report 8. Sheraton Tucson Hotel & Suites PATRICE BURTON PATRICE BURTON * Review 1 * Vote 1 * Member Level: Silver * Traveler Type: Couple ☆☆☆☆☆ ☆☆☆☆☆ 1 out of 5 stars. PATRICE BURTON · 13 days ago DO NOT PAY FOR THE FOOD PACKAGE WITH YOUR ROOM!!! I paid extra for my room to include a special food package. Everyone gets breakfast buffet but I paid for much more! When I got there it was pretty much Non-Existent and they flat out told me they would NOT accommodate me. They would not stock the club lounge with the “healthy snacks” like other club lounges and the reservationist told me there would be. No fruit, yougurt, trail mix, Pretty much just Doritos and chips! No midday snack or “light lunch like sliders” as I was also told there would be. The evening Hors D’oeuvres were pretty bad- taquerias like from a gas station and chefs hot choice chips and salsa!! No late night snack at all. Employees told me they haven’t had a room attendant or that kind of-food in the club lounge for 7 months….yet they are still advertising this on the website and selling it to guests!! Save your money don’t buy this rip off that refuse to reimburse me for! Better yet stay somewhere else, that appreciates their guests. I won’t be back ever, very disappointed in customer service * Cleanliness * * * * * * Cleanliness, 1 out of 5 * Dining * * * * * * Dining, 1 out of 5 * Location * * * * * * Location, 2 out of 5 * Service * * * * * * Service, 1 out of 5 * Amenities * * * * * * Amenities, 1 out of 5 * Value for the Money * * * * * * Value for the Money, 1 out of 5 Was it helpful? Yes · 1 No · 0 Report Comment 1. GSSSocialProperty · 7 days ago Dear Patrice Burton, Dear Patrice, We sincerely apologize for the misleading information and false advertising regarding the food package you purchased at our hotel. We understand your frustration and disappointment, and we deeply regret any inconvenience caused. We acknowledge that the food package you purchased did not meet your expectations and did not align with what was advertised on our website. We apologize for the lack of a midday snack, non-satisfactory hors d'oeuvres, absence of a late-night snack, and the grab and go snacks not meeting the promised healthy options. We understand that this is unacceptable, and we take this matter very seriously. We apologize for any miscommunication from our employees regarding the availability of the midday snack and the lounge attendant. We will ensure that our staff is properly informed about the current offerings and that they provide accurate information to our guests. Please be assured that we are taking immediate action to rectify this issue. We will review and update our website to reflect the accurate information about our food offerings, and we will evaluate our food package to ensure that it meets the expectations of our valued guests. We understand the importance of transparency and providing accurate information to our guests, and we deeply apologize for falling short in this regard. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We value your patronage and hope to have the opportunity to restore your trust and provide you with an improved experience in the future. Helpful? Yes · 0 No · 0 Report 9. Sheraton Tucson Hotel & Suites B FAMILY B FAMILY * Review 1 * Votes 2 * Member Level: Member * Traveler Type: Family ☆☆☆☆☆ ☆☆☆☆☆ 2 out of 5 stars. B FAMILY · 21 days ago CLEAN BUT DATED AND ODD POLICIES The hotel was clean but there was no microwave in the room and there is an odd policy that you can’t have any food or drink not bought from the hotel outside of your room. This means no eating or drinking anything but hotel food/drinks by the pool or in lounging areas. For us this impacted our enjoyment. The fridge was also really small for a suite. It really seemed with the lack of microwave and food policy, they were just out to get more money from you and thus was not welcoming. The gym and its equipment were also very dated. The location was great but we would not stay there again. * Cleanliness * * * * * * Cleanliness, 3 out of 5 * Dining * * * * * * Dining, 2 out of 5 * Location * * * * * * Location, 5 out of 5 * Service * * * * * * Service, 3 out of 5 * Amenities * * * * * * Amenities, 2 out of 5 * Value for the Money * * * * * * Value for the Money, 2 out of 5 Was it helpful? Yes · 2 No · 0 Report Comment 1. GSSSocialProperty · 20 days ago Dear B Family, Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comments about the cleanliness and the great location of our property. However, we sincerely apologize for the inconveniences and the policy concerns you encountered during your stay. We understand that the absence of a microwave in the room and the policy regarding outside food and drink impacted your enjoyment and made you feel unwelcome. We apologize for any inconvenience caused by these limitations. We will review your feedback and evaluate whether adjustments can be made to provide a more accommodating experience for our guests. Regarding the size of the fridge in your suite, we apologize if it did not meet your expectations. We will take your feedback into consideration as we assess and enhance our room amenities to better meet our guests' needs. We also apologize for the dated equipment in the gym. Maintaining modern and well-equipped facilities is important to us, and we appreciate your feedback. We will review our gym equipment and consider necessary updates to provide a more enjoyable and up-to-date fitness experience for our guests. We understand your concerns about feeling that we were trying to extract more money from you. Please be assured that our policies are in place to ensure the safety, quality, and service standards that we strive to provide. However, we will take your feedback into consideration and review our policies to ensure they align with our guests' expectations. We appreciate your feedback and regret that we did not meet your expectations during your stay. Your comments are valuable to us as we continuously strive to improve our services and facilities. If there is anything else you would like to share or any specific suggestions you have, please feel free to let us know. Thank you for choosing our hotel, and we apologize for any disappointment caused. We hope you will reconsider staying with us in the future, as we would like the opportunity to provide you with a more positive experience. Sincerely, Helpful? Yes · 0 No · 0 Report 10. Sheraton Tucson Hotel & Suites UNSATISFIED UNSATISFIED * Review 1 * Vote 1 * Member Level: Platinum * Traveler Type: Family ☆☆☆☆☆ ☆☆☆☆☆ 1 out of 5 stars. UNSATISFIED · 22 days ago SAID HOTEL Old, worn out and broken. It’s hard to believe Marriott puts their name on such a disaster of a property. Broken elevator for my three day stay, broken coffee machine in the lounge for one of my three days, and less than mediocre food at the Glowball. * Cleanliness * * * * * * Cleanliness, 2 out of 5 * Dining * * * * * * Dining, 1 out of 5 * Location * * * * * * Location, 2 out of 5 * Service * * * * * * Service, 2 out of 5 * Amenities * * * * * * Amenities, 2 out of 5 * Value for the Money * * * * * * Value for the Money, 1 out of 5 Was it helpful? Yes · 1 No · 0 Report Comment 1. GSSSocialProperty · 21 days ago Dear Unsatisfied, Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the issues you encountered during your time at our property, including the broken elevator, broken coffee machine, and the less than satisfactory food at the Glowball. We understand your disappointment and frustration with these experiences, and we apologize for falling short of your expectations. As a Marriott property, we strive to provide exceptional service and maintain high standards throughout our facilities, and we regret that we did not meet these standards during your stay. We apologize for the inconvenience caused by the broken elevator during your three-day stay. We understand the importance of functional elevators for our guests' convenience and will take immediate action to address and rectify the situation to ensure that all elevators are in proper working condition. We also apologize for the broken coffee machine in the lounge and any inconvenience caused by its unavailability. We will review our maintenance procedures to ensure that all equipment is properly inspected and maintained to prevent such issues. Regarding your dining experience at the Glowball, we apologize for the less than satisfactory food quality. We take your feedback seriously, and we will address this matter with our culinary team to ensure that our food offerings meet the expectations of our guests. Your feedback is invaluable to us as it helps us identify areas for improvement. We appreciate your patience and understanding as we address these issues, and we assure you that we will take immediate steps to rectify the situations you have described. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with a significantly improved experience. Sincerely, Helpful? Yes · 0 No · 0 Report Load More * Overview * Gallery * Rooms * Dining * Experiences * Events SHERATON TUCSON HOTEL & SUITES 3.4 • 1111 Reviews Ratings are compiled based on customer ratings provided in satisfaction surveys after guests have completed their stay. VIEW MAP VIEW MAP +1 520-323-6262 RESERVE Cancel DATES (1 NIGHT) NIGHTS) Mon, Apr 22 Tue, Apr 23 Flexible in April 2024 Specific Dates Flexible Dates Su Mo Tu We Th Fr Sa April 2024SuMoTuWeThFrSa311234567891011121314151617181920212223242526272829301234567891011 May 2024SuMoTuWeThFrSa2829301234567891011121314151617181920212223242526272829303112345678 Mon, Apr 22-Tue, Apr 23CancelDone Number of Nights - 1 + April 2024May 2024June 2024July 2024August 2024September 2024October 2024November 2024December 2024January 2025February 2025March 2025 Done Continue with 1 NIGHT NIGHTS Rooms & Guests 1 Room, Rooms, 1 Adult Adults 1 Child Children Maximum 8 guests per room Rooms (Max: 3 Rooms/person) - 1 + Adults (Max: 8 total guests/room) - 1 + Children (Max: 8 total guests/room) - 0 + AGE OF CHILDREN (REQUIRED) Done Special Rates Lowest Regular Rate Special Rates/points Select a Rate Lowest Regular Rate Corp/Promo Code × Senior Discount AAA/CAA Government & Military Group Code × Marriott Bonvoy Points ADD CORP/PROMO CODE Done View Rates Ratings & Reviews * * * * * * * Previous 0 1 2 Next EARN 30,000 POINTS – NO ANNUAL FEE Plus, earn 3X points per $1 spent at hotels participating in Marriott Bonvoy®. Learn More WELCOME TO SHERATON TUCSON HOTEL & SUITES RELAX AND EXPLORE FROM OUR DOG-FRIENDLY HOTEL IN TUCSON, AZ Situated in a stylish urban oasis, Sheraton Tucson Hotel & Suites is a relaxing retreat in a convenient Tucson location. Tucked into East Tucson, our pet-friendly hotel in Tucson, AZ, places you just steps... See More from popular Tucson attractions. Parents and future students love our proximity to the campus at University of Arizona, while those looking for a lush escape from the desert are minutes from the verdant greenery at Tucson Botanical Gardens. Return to our hotel for a swim in the outdoor pool or exercise at our fitness center featuring sleek cardio equipment. Memorable meals begin at The Glowbal, where friends and family rest by the rustic firepit, cocktails in hand. Retire to a hotel room or suite offering premium movie channels and work desks with ergonomic chairs. Sleep peacefully under soft linens and wake up to tasty breakfasts in bed with our hotel's room service. Hack your travels at our East Tucson hotel. See Less Indulge in complimentary breakfast! Start your day right with a complimentary breakfast for all guests. A delicious way to enhance your stay in Tucson, AZ. ROOMS & SUITES From 156 USD / Night Rates vary by date & room type View Rates 01 / * * * * * * * * * 09 PrevNext * Club Access for 2 people, Club level, Guest room, 1 King * Club level, 1 Bedroom Suite, 2 Doubles, Sofa bed * Club level, 1 Bedroom Suite, 1 King, Sofa bed, Balcony * Specialty Suite, Club level, Suite, 1 King, Sofa bed, Balcony * Guest room, 1 King * Guest room, 2 Doubles * Suite, 1 King, Sofa bed * Suite, 2 Doubles, Sofa bed * Concierge level, Guest room, 2 Doubles * Club Access for 2 people, Club level, Guest room, 1 King * Club level, 1 Bedroom Suite, 2 Doubles, Sofa bed * Club level, 1 Bedroom Suite, 1 King, Sofa bed, Balcony * Specialty Suite, Club level, Suite, 1 King, Sofa bed, Balcony * Guest room, 1 King * Guest room, 2 Doubles * Suite, 1 King, Sofa bed * Suite, 2 Doubles, Sofa bed OFFERS AND PACKAGES Summer Savings & Packages Available: April 1, 2024 — September 30, 2024 Save on our best local packages of the season. Learn More Save on 5+ Nights Available: April 15, 2024 — September 30, 2024 Settle in and save on 5+ consecutive nights. Learn More FEATURED AMENITIES ON-SITE Sustainability Restaurant Bar Fitness Center Outdoor Pool Hot Tub Meeting Space Convenience Store Gift Shop Dry Cleaning Service Laundry Room Service Wake up Calls Daily Housekeeping Mobile Key Digital Check In Service Request See More HOTEL INFORMATION Check-in: 3:00 pm Check-out: 12:00 pm Minimum Age to Check In: 21 Smoke Free Property See Accessibility Features Pet Policy Pets Welcome Must sign waiver at check in. $50 fee for 40lbs or $75 fee over 40lbs. Dogs only Maximum Pet Weight: 80lbs Maximum Number of Pets in Room: 1 Parking Complimentary On-Site Parking THE GLOWBAL Ignite your senses with bold international fusion dining for breakfast and dinner. The Glowbal blends flavors and ingredients of the world, all within steps of your room at our Tucson hotel. Explore GLOWBAL Bar is part of the Glowbal Restaurant Explore Prev 01/02 Next MORE WAYS TO ENJOY YOUR STAY * Fitness * Swimming Fitness SHERATON FITNESS Stay on top of your fitness routine at our complimentary fitness center. See More * Photo Coming Soon Swimming Swimming * Photo Coming Soon Swimming Whirlpool Previous * * Next Where the world comes together MEET YOU IN THE LOBBY Spend time in the Sheraton lobby. We've created spaces to connect in unique and innovative ways. Learn More WELCOMING SERVICE With over 85 years of welcoming hospitality, our associates will make you want to come back again. GLOBAL DESTINATIONS Look for Sheraton Hotels in the heart of cities all over the world. Find a Hotel Previous / Next OUR LOCATION GETTING HERE Sheraton Tucson Hotel & Suites 5151 East Grant Road, Tucson, Arizona, USA, 85712 Tel: +1 520-323-6262 Tucson International Airport Distance From Property: 14.6 Miles Phone Number: +1 520-573-8100 Visit Website Phoenix Sky Harbor International Airport Distance From Property: 115.0 Miles Phone Number: +1 602-273-3300 Visit Website Other Transportation Nearby: Bus Station: Greyhound Terminal Train Station: Amtrak Train Station Awards 2021 Trip Advisor Travelers Choice Hotel PROPERTY DETAILS General Information Policies and Payments Accepts: Credit Cards Services Property has elevators Vending Machine Languages spoken by staff: English, Spanish Accessibility Information For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +1 520-323-6262 Accessible Hotel Features Accessible on-site parking Property has elevators Self Operating lift or a sloped entry in hotel swimming pools Service Animals are Welcome Van Accessible on-site parking Accessible Areas with Accessible Routes from Public Entrance Accessible Entrance to On-Site Pool Entrance to On-Site Business Center is Accessible Entrance to On-Site Fitness Center is Accessible Main Entrance is Accessible Meeting Spaces are Accessible Room and Suites Access through the Interior Corridor Guest Room Accessibility Accessible Vanities Alarm Clock Telephone Ringers Closed Caption TV Deadbolts on Guest Room and Suites Doors Electronic Room Key Guest Room and Suites Doors Self-Closing Hearing Accessible Rooms and/or Kits Lever Handles on Guest Room Doors Lowered Viewports in Guest Room Doors Mobility accessible rooms Non-slip Grab Rails in the Bathroom Roll-in Shower Safety Chains and/or Latches on Guest Doors TTY/TTD Compatible Toilet Seat at Wheelchair Height - Toilet for Disabled Viewports in Guest Room and Suites Doors Sustainability Information Footprints Carbon Footprint: 21.2 kg per room night Water Footprint: 451.27 liters per room night Environmental Practices Guest Room Recycling FREQUENTLY ASKED QUESTIONS What are the check-in and check-out times at Sheraton Tucson Hotel & Suites? The check-in time at Sheraton Tucson Hotel & Suites is 3:00 pm and the check-out time is 12:00 pm. Does Sheraton Tucson Hotel & Suites allow pets? The pet policy at Sheraton Tucson Hotel & Suites is: Pets Welcome Must sign waiver at check in. $50 fee for 40lbs or $75 fee over 40lbs. Dogs only Maximum Pet Weight: 80lbs Maximum Number of Pets in Room: 1 What are the parking options at Sheraton Tucson Hotel & Suites? The parking options at Sheraton Tucson Hotel & Suites are: Complimentary On-Site Parking What property amenities are available at Sheraton Tucson Hotel & Suites? The property amenities at Sheraton Tucson Hotel & Suites are: Sustainability Restaurant Bar Fitness Center Outdoor Pool Hot Tub Meeting Space Convenience Store Gift Shop Dry Cleaning Service Laundry Room Service Wake up Calls Daily Housekeeping Mobile Key Digital Check In Service Request Does Sheraton Tucson Hotel & Suites have free Wi-Fi? No, free Wi-Fi is not available to guests at Sheraton Tucson Hotel & Suites. 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