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Submitted URL: http://netomi.com/
Effective URL: https://www.netomi.com/
Submission: On April 16 via manual from NL — Scanned from NL
Effective URL: https://www.netomi.com/
Submission: On April 16 via manual from NL — Scanned from NL
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AI deployment could end up being ‘the industrial revolution moment for tech’:
Netomi CEO ...Read Article
RAISE THE CX BAR.
* 5 5 X
Boost in support team capacity
* 90 90 %
Ticket resolution rate
* 100 100 +
Languages
THE MARKET LEADER OF AI-FIRST CUSTOMER EXPERIENCES IN THE RELATIONSHIP ECONOMY.
* Conversational AI
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CONVERSATIONAL AI
Conversational AI trumps the best AI chatbots every time. Automatically resolve
80% of routine customer service inquiries, decrease resolution time, increase
customer satisfaction, and reduce support costs.
Learn More
EMAIL RESOLUTION
Real-time AI-powered email automation so customers no longer have to wait for
weeks, days or even hours to get an email reply. With Netomi’s Conversational
Email Resolution, they can get personalized resolutions in a matter of seconds.
Learn More
CHAT AI INTERFACE
The Netomi Conversational AI integrates intent and entity detection alongside
knowledge search to deliver an unparalleled and integrated conversational
experience – on any channel.
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WEBFORM
Gone are the times of customers waiting days for a response on webforms.
AI-powered webforms collect information while you deflect to achieve resolution
in real-time.
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THE OMNICHANNEL CUSTOMER EXPERIENCE.
One No-code Platform. Instantly on Every Channel.
* E-mail
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ANNE WANTS TO OPEN A NEW BANK ACCOUNT
Start Today
JEN WANTS TO PURCHASE CONCERT TICKETS
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CHRIS WANTS TO CHECK-IN EARLY TO HIS HOTEL
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THE NETOMI DIFFERENCE.
* CONTEXTUAL GOAL-DRIVEN DEEP LEARNING AI FOR DIGITAL INNOVATION
Our AI customer service system is trained with your unique customer intents,
historical context and current sentiment for higher CSAT.
* AUTO-PILOT AND CO-PILOT MODES
Auto-pilot and Co-pilot modes allow the AI to act as either a full automatic
agent or an agent sidekick that drafts a response for agents to confirm or
provide better suggestions.
* END-TO-END DEEP CONVERSATIONAL CHANNEL INTEGRATION WITH CURRENT PLATFORMS
Integrate with all customer communications software and with backend business
systems for deep integration of historical data and context.
* OMNICHANNEL CONVERSATIONS EVERYWHERE, EVEN EMAIL
Provide conversations everywhere over a single AI interface across all your
customer contact channels from email. chat, messaging and SMS.
* PROACTIVE INTELLIGENCE AND PREDICTIVE EMOTIONAL SENTIMENT
Foster engagement to drive revenue and implement proactive care to address
issues before they even occur. Detect and learn subtle emotional and
sentimental language variations.
* SUSTAINABLE AND EFFORTLESS CUSTOMER SUPPORT OPERATIONS TO SUPERCHARGE YOUR
AGENTS WITH DATA AND INSIGHTS
Utilize the latest in Conversational AI intent narrowing and automated topic
suggestions for cohesive conversations. Connect to data from historical
ticket analysis and backend business systems for a connected experience.
Learn More
THE AI EVERYONE
IS CHATTING A (BOT)
> Netomi stood out because of its people, and ability to support both chat and
> email. We had a huge backlog of thousands of tickets. Now, with Netomi, we
> have less than 50.
>
> Reuben Magbanua
>
> Director of Customer Care
FEATURED RESOURCES.
Why email is a critical support channel, and how AI can play a leading role.
HOW AI CAN RADICALLY IMPROVE EMAIL SUPPORT
Read Ebook
The frustrating realities of today's customer support landscape .
THE STATE OF CUSTOMER SERVICE IN 2022
Read Report
The benefits of adopting AI to transform digital customer support.
TRANSFORMING CUSTOMER SERVICE WITH AI
Read Ebook
EBANX KEEPS PACE WITH THE LATIN AMERICAN ECOMMERCE BOOM
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LINGOKIDS SCHOOLS THE CUSTOMER AND AGENT EXPERIENCE WITH AI
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HARRY ROSEN EXTENDS ITS LONG-STANDING COMMITMENT TO GENUINE CUSTOMER...
Read Case Study
Why email is a critical support channel, and how AI can play a leading role.
HOW AI CAN RADICALLY IMPROVE EMAIL SUPPORT
Read Ebook
The frustrating realities of today's customer support landscape .
THE STATE OF CUSTOMER SERVICE IN 2022
Read Report
The benefits of adopting AI to transform digital customer support.
TRANSFORMING CUSTOMER SERVICE WITH AI
Read Ebook
EBANX KEEPS PACE WITH THE LATIN AMERICAN ECOMMERCE BOOM
Read Case Study
LINGOKIDS SCHOOLS THE CUSTOMER AND AGENT EXPERIENCE WITH AI
Read Case Study
HARRY ROSEN EXTENDS ITS LONG-STANDING COMMITMENT TO GENUINE CUSTOMER...
Read Case Study
Why email is a critical support channel, and how AI can play a leading role.
HOW AI CAN RADICALLY IMPROVE EMAIL SUPPORT
Read Ebook
The frustrating realities of today's customer support landscape .
THE STATE OF CUSTOMER SERVICE IN 2022
Read Report
The benefits of adopting AI to transform digital customer support.
TRANSFORMING CUSTOMER SERVICE WITH AI
Read Ebook
BOOK A DEMO WITH THE SIMPLEST FORM YOU’LL EVER FILL.
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By submitting this form, I consent to be contacted by Netomi, which includes
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RECOGNIZED AS THE LEADER OF CONVERSATIONAL AI PLATFORMS.
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PLATFORM SOLUTIONS
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INDUSTRIES
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OUR INTEGRATIONS
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TOP RESOURCES
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