status.changehealthcare.com Open in urlscan Pro
18.66.97.20  Public Scan

Form analysis
3 forms found in the DOM

POST /subscriptions/new-email

<form id="subscribe-form-email" action="/subscriptions/new-email" accept-charset="UTF-8" data-remote="true" method="post">
  <!-- make sure not to put cookie values in here since this gets cached -->
  <label for="email">Email address:</label>
  <input name="email" id="email" type="text" class="full-width" data-js-hook="email-notification-field" autocomplete="email">
  <input type="hidden" name="captcha_error" id="captcha_error" value="false" autocomplete="off">
  <div>
    <div class="grecaptcha-badge" data-style="bottomright"
      style="width: 256px; height: 60px; position: fixed; visibility: hidden; display: block; transition: right 0.3s ease 0s; bottom: 14px; right: -186px; box-shadow: gray 0px 0px 5px; border-radius: 2px; overflow: hidden;">
      <div class="grecaptcha-logo"><iframe title="reCAPTCHA"
          src="https://www.recaptcha.net/recaptcha/enterprise/anchor?ar=1&amp;k=6LdTS8AUAAAAAOIbCKoCAP4LQku1olYGrywPTaZz&amp;co=aHR0cHM6Ly9zdGF0dXMuY2hhbmdlaGVhbHRoY2FyZS5jb206NDQz&amp;hl=de&amp;v=khH7Ei3klcvfRI74FvDcfuOo&amp;size=invisible&amp;cb=ux1hx51gapkp"
          width="256" height="60" role="presentation" name="a-6h2x9klztn36" frameborder="0" scrolling="no" sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox"></iframe>
      </div>
      <div class="grecaptcha-error"></div><textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response"
        style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
    </div>
  </div><input type="submit" value="Subscribe via Email" class="flat-button full-width g-recaptcha" id="subscribe-btn-email" data-disabled-text="Subscribing..." data-sitekey="6LdTS8AUAAAAAOIbCKoCAP4LQku1olYGrywPTaZz"
    data-callback="submitNewEmailSubscriber" data-error-callback="emailSubscriberCaptchaError">
  <div class="terms_and_privacy_information bottom small">
    <div class="privacy_policy_information small">By subscribing you agree to our <a target="_blank" rel="noopener" href="https://www.changehealthcare.com/privacy-notice">Privacy Policy</a>.</div> This site is protected by reCAPTCHA and the Google
    <a target="_blank" rel="noopener" href="https://policies.google.com/privacy">Privacy Policy</a> and <a target="_blank" rel="noopener" data-js-hook="captcha-terms-of-service-link" href="https://policies.google.com/terms">Terms of Service</a>
    apply.
  </div>
</form>

POST /subscriptions/webhook.json

<form id="subscribe-form-webhook" action="/subscriptions/webhook.json" accept-charset="UTF-8" data-remote="true" method="post">
  <div class="control-group">
    <div class="controls">
      <label for="endpoint-webhooks">Webhook URL:</label>
      <input type="text" name="endpoint" id="endpoint-webhooks" data-js-hook="endpoint" class="full-width" aria-describedby="url-help-block">
      <p class="help-block" id="url-help-block">The URL we should send the webhooks to</p>
    </div>
  </div>
  <div class="control-group">
    <div class="controls">
      <label for="email-webhooks">Email address:</label>
      <input type="text" name="email" id="email-webhooks" data-js-hook="email" class="full-width" aria-describedby="email-help-block">
      <p class="help-block" id="email-help-block">We'll send you email if your endpoint fails</p>
    </div>
  </div>
  <input type="hidden" name="captcha_error" id="captcha_error" value="false" autocomplete="off">
  <div>
    <div class="grecaptcha-badge" data-style="none"
      style="width: 256px; height: 60px; position: fixed; visibility: hidden; display: block; transition: right 0.3s ease 0s; bottom: 14px; right: -186px; box-shadow: gray 0px 0px 5px; border-radius: 2px; overflow: hidden;">
      <div class="grecaptcha-logo"><iframe title="reCAPTCHA"
          src="https://www.recaptcha.net/recaptcha/enterprise/anchor?ar=1&amp;k=6LcQ-b0UAAAAAJjfdwO_-ozGC-CzWDj4Pm1kJ2Ah&amp;co=aHR0cHM6Ly9zdGF0dXMuY2hhbmdlaGVhbHRoY2FyZS5jb206NDQz&amp;hl=de&amp;v=khH7Ei3klcvfRI74FvDcfuOo&amp;size=invisible&amp;cb=gylleokex9q"
          width="256" height="60" role="presentation" name="a-dym9tr5oyfik" frameborder="0" scrolling="no" sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox"></iframe>
      </div>
      <div class="grecaptcha-error"></div><textarea id="g-recaptcha-response-1" name="g-recaptcha-response" class="g-recaptcha-response"
        style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
    </div>
  </div><input type="submit" value="Subscribe" to="" notifications="" class="flat-button full-width g-recaptcha" id="subscribe-btn-webhook" data-disabled-text="Subscribing..." data-sitekey="6LcQ-b0UAAAAAJjfdwO_-ozGC-CzWDj4Pm1kJ2Ah"
    data-callback="submitNewWebhookSubscriber" data-error-callback="webhookSubscriberCaptchaError">
  <div class="terms_and_privacy_information bottom small">
    <div class="privacy_policy_information small">By subscribing you agree to our <a target="_blank" rel="noopener" href="https://www.changehealthcare.com/privacy-notice">Privacy Policy</a>.</div> This site is protected by reCAPTCHA and the Google
    <a target="_blank" rel="noopener" href="https://policies.google.com/privacy">Privacy Policy</a> and <a target="_blank" rel="noopener" data-js-hook="captcha-terms-of-service-link" href="https://policies.google.com/terms">Terms of Service</a>
    apply.
  </div>
</form>

POST /subscriptions/incident.json

<form class="modal-content" id="subscribe-form-6kn8f4vjch1v" action="/subscriptions/incident.json" accept-charset="UTF-8" data-remote="true" method="post">
  <input type="hidden" name="incident_code" id="incident_code" value="6kn8f4vjch1v" autocomplete="off">
  <div class="modal-header">
    <a href="#" data-dismiss="modal" class="close" data-js-hook="incident-modal-close" aria-label="close" role="button">×</a>
    <h4 id="incident-subscription-dialog-header"> Subscribe to Incident </h4>
  </div>
  <div class="modal-body">
    <p style="margin-bottom:25px" id="incident-subscription-dialog-description"> Subscribe to updates for <strong>Ahi QA and Ahi Lobby Experiencing Performance Issue</strong> via email. You'll receive email notifications when incidents are updated.
    </p>
    <div class="control-group">
      <label for="email-6kn8f4vjch1v">Email address:</label>
      <div class="controls">
        <input type="text" name="email" id="email-6kn8f4vjch1v" data-js-hook="email" class="full-width">
      </div>
    </div>
  </div>
  <div class="modal-footer incident-subscribe">
    <!-- tests fail if static width isn't present  ¯\_(ツ)_/¯ -->
    <button name="button" type="submit" class="flat-button cpt-button incident-subscribe-btn-captcha" id="subscribe-btn-6kn8f4vjch1v" onclick="submitCaptchaIncidentSubscribe(event)">Subscribe to Incident</button>
    <input type="hidden" name="captcha_error" id="captcha_error" value="false" autocomplete="off">
    <input type="hidden" name="g-recaptcha-response" id="g-recaptcha-response" value="false" autocomplete="off">
    <div class="terms_and_privacy_information left small">
      <div class="privacy_policy_information small">By subscribing you agree to our <a target="_blank" rel="noopener" href="https://www.changehealthcare.com/privacy-notice">Privacy Policy</a>.</div> This site is protected by reCAPTCHA and the Google
      <a target="_blank" rel="noopener" href="https://policies.google.com/privacy">Privacy Policy</a> and <a target="_blank" rel="noopener" data-js-hook="captcha-terms-of-service-link" href="https://policies.google.com/terms">Terms of Service</a>
      apply.
    </div>
  </div>
</form>

Text Content

Change Healthcare System Status
x
Get email notifications whenever Change Healthcare Status Update creates,
updates or resolves an incident.
Email address:

By subscribing you agree to our Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of
Service apply.
Get webhook notifications whenever Change Healthcare Status Update creates an
incident, updates an incident, resolves an incident or changes a component
status.
Webhook URL:

The URL we should send the webhooks to

Email address:

We'll send you email if your endpoint fails


By subscribing you agree to our Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of
Service apply.
Visit our support site.
Ahi QA and Ahi Lobby Experiencing Performance Issue Subscribe
Investigating - Ahi Suite is experiencing an intermittent performance issue.
This may result in:

• Errors and Warnings not populating
• Website slowness

Change Healthcare is working to resolve this issue. We will notify you as soon
as additional information is available.

INC0042516
REF 525453 526150
Jul 12, 2023 - 09:42 CDT
×

SUBSCRIBE TO INCIDENT

Subscribe to updates for Ahi QA and Ahi Lobby Experiencing Performance Issue via
email. You'll receive email notifications when incidents are updated.

Email address:

Subscribe to Incident
By subscribing you agree to our Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of
Service apply.

ABOUT THIS SITE

If you are experiencing an issue not listed here, please contact Change
Healthcare support. This site may not reflect status in real time, since status
could be delayed. Tell us how we're doing.

Change Healthcare Enterprise ? Operational
Clinical Decision Support Operational
CareSelect® ? Operational
InterQual® Cloud Solutions ? Operational
InterQual® Coordinated Care ? Operational
InterQual® Customize ? Operational
InterQual® Review Manager ? Operational
Clinical Network Operational
Clinical Document Collector API ? Operational
Clinical Exchange ePrescribe ? Operational
Clinical Exchange Orders & Results ? Operational
CommonWell ? Operational
Connectivity Gateway ? Operational
Consumer Payments Operational
Member Correspondence Advocate ? Operational
National Payments Connector ? Operational
Patient Billing & Statements ? Operational
Patient Billing and Payment Services Operational
Payment Automation ? Operational
Payment Distribution Services Operational
SmartPay for Providers ? Operational
SmartPay Payment Integration ? Operational
SmartPay Plus for Providers Operational
Cost Transparency Operational
Predictive Engagement ? Operational
Provider Directory ? Operational
True View ? Operational
Customer Portals Operational
Client Access System ? Operational
ConnectCenter ? Operational
Customer Care Hub Operational
Customer Connection Operational
Download Central Operational
Download Connect Operational
Enrollment Central Operational
Vision Operational
Dental Network Operational
Credentialing Advocate Solution ? Operational
Dental Claim Attachments ? Operational
Dental Connect ? Operational
Dental Credentialing Manager ? Operational
Dental EDI Network ? Operational
Dental Practice Analytic Insights ? Operational
Dental Revenue Cycle Insights ? Operational
SimpleAttach Solution ? Operational
Eligibility & Enrollment Operational
Dual Enrollment Advocate & Recert Complete ? Operational
My Advocate ? Operational
Part D Complete & Community Advocate ? Operational
SSI Enrollment Advocate ? Operational
Medical Network Operational
Advanced Claim Management ? Operational
Batch Claims ? Operational
Claiming & Remittance ? Operational
Claims Automation ? Operational
Clinical Exchange ? Operational
Eligibility & Patient Access ? Operational
ERA Transactions ? Operational
Medical Claim Attachments ? Operational
Payer Connectivity Services ? Operational
Payer Data Services Operational
Payer Finder website and API ? Operational
Real-time Eligibility Transactions ? Operational
Revenue Analytics Operational
Medical Record Retrieval & Clinical Review Operational
Clinical Abstraction ? Operational
Medical Record Retrieval ? Operational
Risk Adjustment Coding ? Operational
Member Engagement & Experience Operational
Interoperability API Connector ? Operational
Member Payments ? Operational
Smart Connect, Smart Appointment Scheduling, & Clinical Care Visits ?
Operational
Patient Engagement & Experience Operational
Shop Book and Pay ? Operational
Virtual Front Desk ? Operational
Payment Accuracy Operational
Audit & Recovery ? Operational
ClaimsXten ? Operational
Coding Advisor ? Operational
Coordination of Benefits Solutions ? Operational
Integrated Repricing Network ? Operational
Pre-Payment Insight & Review ? Operational
Pharmacy Benefits & TPA Operational
Medicaid Pharmacy Benefits Services ? Operational
Smart Commercial Pharmacy Services ? Operational
Pharmacy Solutions Operational
Absolute AR ? Operational
Converge Rx ? Operational
Data Solutions Operational
Enterprise Pharmacy System ? Operational
Exchange Dx ? Operational
Explore Dx ? Operational
MedRx ? Operational
Network Solutions ? Operational
Point-of-Sale Rx ? Operational
Revenue Cycle Management Operational
Rx Assist ? Operational
Rx CardFinder Services ? Operational
Rx Connect Solution ? Operational
Rx Edit ? Operational
SelectRx ? Operational
Software Solutions ? Operational
Turn Rx ? Operational
UPBS Analytics website Operational
UPBS Claims Manager website Operational
UPBS Claims Processing Operational
UPBS Configuration Manager website Operational
Vaccination Record ? Operational
Provider Network Optimization Operational
Contract Manager Operational
Provider Manager Operational
Reimbursement Manager Operational
Provider Payment Management Operational
Payer Enrollment Services ? Operational
Payment Network Advocate ? Operational
Settlement Advocate ? Operational
Revenue Cycle Management Degraded Performance
AccuPost ? Operational
Acuity Revenue Cycle Analytics ? Operational
Ahi Lobby ? Degraded Performance
AhiQA ? Degraded Performance
Ambulatory Claims Manager ? Operational
Assurance Reimbursement Management ? Operational
Claims & Denials Advisor ? Operational
Claims & Denials Management Operational
Clearance Patient Access Suite ? Operational
Financial Clearance ? Operational
Patient Engagement Suite Operational
Reporting & Metrics Operational
Revenue Integrity ? Operational
Revenue Performance Advisor Operational
Risk Adjustment & Quality Operational
Compliance Reporter ? Operational
Dx Gap Advisor ? Operational
Edge Complete ? Operational
EMR Risk Advisor Operational
Encounter Complete ? Operational
Risk View ? Operational
Value-Based Care Operational
Business Process as a Service (BPaaS) ? Operational
Episode Manager ? Operational
HealthQx ? Operational
Prometheus Analytics ? Operational
Third-Party Administration ? Operational
Value-Based Care Transformation Services ? Operational
Risk Manager Operational
Medical Network APIs Operational
Claims Responses and Reports API ? Operational
Claims Status API ? Operational
Eligibility API ? Operational
Institutional Claims API ? Operational
Payer Finder API ? Operational
Professional Claims API ? Operational
Operational
Degraded Performance
Partial Outage

Major Outage
Maintenance
Scheduled Maintenance
Change Healthcare Quarterly Maintenance Aug 18, 2023 00:00 - Aug 21, 2023 00:00
CDT
Aug. 18, 2023 - Aug. 20, 2023 Change Healthcare Quarterly Maintenance will occur
for this solution.
Posted on Jan 05, 2023 - 15:53 CST
Change Healthcare Quarterly Maintenance Oct 20, 2023 00:00 - Oct 23, 2023 00:00
CDT
Oct. 20, 2023 - Oct. 22, 2023 Change Healthcare Quarterly Maintenance will occur
for this solution.
Posted on Jan 05, 2023 - 15:54 CST
Past Incidents
Jul 12, 2023

Unresolved incident: Ahi QA and Ahi Lobby Experiencing Performance Issue.

Jul 11, 2023

No incidents reported.

Jul 10, 2023

No incidents reported.

Jul 9, 2023
PBPS Checkpoint Firewall Updates
Completed - The scheduled maintenance has been completed.
Jul 9, 08:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide
updates as necessary.
Jul 8, 04:30 CDT
Scheduled - Dear Valued Customer,

Change Healthcare will administer planned system maintenance for the PBPS
Expressbill applications, including PBPS IXT Processing, PBPS ExpressBill
Processing, and PBPS ColorPrint according to the maintenance schedule below.

Maintenance Schedule:
Begin: July 8, 2023, 4:30 a.m. CT
End: July 9, 2023, 8:00 a.m. CT
(Duration 27.5 hours)

During the maintenance, files can be uploaded to the system. However, there will
be a delay in the
processing and printing of these files during this time frame.

What Do You Need to Do?
Please be advised of the maintenance and adjust your schedule or processes as
needed.

REF 521500
Jul 5, 13:39 CDT
Jul 8, 2023
System Maintenance Scheduled for Friday, July 7, 2023
Completed - The scheduled maintenance has been completed.
Jul 8, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide
updates as necessary.
Jul 7, 20:00 CDT
Scheduled - This message is intended for ClaimsXten® Solutions customers.
Please be advised system maintenance has been scheduled for Friday, July 7,
2023, from 9:00 p.m. ET to Saturday, July 8, 2023, 3:00 a.m. ET. During this
time the following hosted applications may be unavailable:
• ClaimsXten®
• ClaimsXten® Select
• Content Manager

Upcoming Maintenance Schedule
System Maintenance is scheduled for the first and third Fridays of each month
with the exception of December, in which maintenance is scheduled on the first
and second Friday of the month. Scheduled system maintenance occurs from 9:00
p.m. ET to 3:00 a.m. ET with the exception of extended maintenance, which occurs
from 9:00 p.m. ET to 9:00 a.m. ET.
In addition, network maintenance is scheduled four times throughout the calendar
year.

Maintenance Schedule
July 7, 2023
July 21, 2023
August 4, 2023*
August 18, 2023**
September 1, 2023
September 15, 2023
October 6, 2023
October 20, 2023**
November 3, 2023*
November 17, 2023
December 1, 2023
December 8, 2023
*Extended Maintenance Weekend
**Network Maintenance which will extend throughout the weekend

Contact Information
For any additional information or assistance, log onto the Customer Portal and
submit a new case to Product Support. Product Support is also available by email
at CXTSolutionSupport@changehealthcare.com or by phone at 1-888-474-4262.
Jun 26, 10:55 CDT
Jul 7, 2023
Jul 6, 2023

No incidents reported.

Jul 5, 2023

No incidents reported.

Jul 4, 2023

No incidents reported.

Jul 3, 2023

No incidents reported.

Jul 2, 2023

No incidents reported.

Jul 1, 2023

No incidents reported.

Jun 30, 2023

No incidents reported.

Jun 29, 2023

No incidents reported.

Jun 28, 2023

No incidents reported.

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