URL: https://support.getterms.io/
Submission: On August 05 via automatic, source certstream-suspicious — Scanned from DE

Summary

This website contacted 6 IPs in 1 countries across 4 domains to perform 11 HTTP transactions. The main IP is 54.165.221.84, located in Ashburn, United States and belongs to AMAZON-AES, US. The main domain is support.getterms.io.
TLS certificate: Issued by R10 on August 1st 2024. Valid for: 3 months.
This is the only time support.getterms.io was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
1 54.165.221.84 14618 (AMAZON-AES)
2 2600:9000:264... 16509 (AMAZON-02)
1 54.231.170.168 16509 (AMAZON-02)
2 18.244.20.134 16509 (AMAZON-02)
4 2606:4700:310... 13335 (CLOUDFLAR...)
11 6
Domain Requested by
4 getterms.io s3.amazonaws.com
2 d33v4339jhl8k0.cloudfront.net support.getterms.io
2 d3eto7onm69fcz.cloudfront.net support.getterms.io
1 s3.amazonaws.com support.getterms.io
1 support.getterms.io
0 fonts.googleapis.com Failed support.getterms.io
11 6

This site contains links to these domains. Also see Links.

Domain
getterms.io
www.helpscout.com
Subject Issuer Validity Valid
support.getterms.io
R10
2024-08-01 -
2024-10-30
3 months crt.sh
*.cloudfront.net
Amazon RSA 2048 M01
2023-10-10 -
2024-09-19
a year crt.sh
s3.amazonaws.com
Amazon RSA 2048 M01
2024-05-25 -
2025-05-02
a year crt.sh
getterms.io
WE1
2024-07-04 -
2024-10-02
3 months crt.sh

This page contains 1 frames:

Primary Page: https://support.getterms.io/
Frame ID: 4936F424A2521FCB8551BD81268197BF
Requests: 11 HTTP requests in this frame

Screenshot

Page Title

GetTerms Support Centre

Detected technologies

Overall confidence: 100%
Detected patterns
  • /wp-(?:content|includes)/

Overall confidence: 100%
Detected patterns
  • <link[^>]* href=[^>]+fonts\.(?:googleapis|google)\.com

Page Statistics

11
Requests

91 %
HTTPS

40 %
IPv6

4
Domains

6
Subdomains

6
IPs

1
Countries

502 kB
Transfer

504 kB
Size

1
Cookies

Redirected requests

There were HTTP redirect chains for the following requests:

11 HTTP transactions

Resource
Path
Size
x-fer
Type
MIME-Type
Primary Request /
support.getterms.io/
10 KB
3 KB
Document
General
Full URL
https://support.getterms.io/
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
54.165.221.84 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-54-165-221-84.compute-1.amazonaws.com
Software
openresty /
Resource Hash
30c42ddfa84890fcc20edc248868dde17ca5d6591d080fd5b6f4df76798852d5

Request headers

Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36

Response headers

Connection
keep-alive
Content-Encoding
gzip
Content-Type
text/html; charset=utf-8
Date
Mon, 05 Aug 2024 20:55:08 GMT
Server
openresty
Transfer-Encoding
chunked
launch-1720905461651.css
d3eto7onm69fcz.cloudfront.net/assets/stylesheets/
114 KB
115 KB
Stylesheet
General
Full URL
https://d3eto7onm69fcz.cloudfront.net/assets/stylesheets/launch-1720905461651.css
Requested by
Host: support.getterms.io
URL: https://support.getterms.io/
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2600:9000:2646:9000:b:1881:c0:21 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software
openresty /
Resource Hash
709bef162108b3775c5fb6bf942cbf2aab6df147caf202ce43278f6b05492025
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains; preload

Request headers

Referer
https://support.getterms.io/
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains; preload
date
Mon, 05 Aug 2024 20:16:40 GMT
via
1.1 b459d8cae3f218ce39711fc3ecdcc998.cloudfront.net (CloudFront)
last-modified
Mon, 22 Jan 2024 07:46:42 GMT
server
openresty
x-amz-cf-pop
FRA60-P5
age
2323
etag
"9b8e550ffc393114031d3f1baadf1907ae21ee1e"
x-cache
Hit from cloudfront
content-type
text/css; charset=utf-8
cache-control
public, max-age=3600
content-length
117042
x-amz-cf-id
FmTYiSCYVxvpxfbmRoCJtGlCCcYitY_YxJKwWzQhd6u7TH9d3TS6AA==
style.css
s3.amazonaws.com/helpscout.net/docs/assets/6031edf5bc7ad029f09774fc/attachments/65c58eeeddc6d10d8ab293c9/
30 KB
31 KB
Stylesheet
General
Full URL
https://s3.amazonaws.com/helpscout.net/docs/assets/6031edf5bc7ad029f09774fc/attachments/65c58eeeddc6d10d8ab293c9/style.css
Requested by
Host: support.getterms.io
URL: https://support.getterms.io/
Protocol
HTTP/1.1
Security
TLS 1.3, , AES_128_GCM
Server
54.231.170.168 Ashburn, United States, ASN16509 (AMAZON-02, US),
Reverse DNS
s3-1.amazonaws.com
Software
AmazonS3 /
Resource Hash
b319dd33b3290e0edf16bdcd30d76ce893e8e088f2b27fd3d152dbcf3c41b24c

Request headers

Referer
https://support.getterms.io/
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36

Response headers

Date
Mon, 05 Aug 2024 20:55:10 GMT
Last-Modified
Fri, 09 Feb 2024 02:33:19 GMT
Server
AmazonS3
x-amz-request-id
PKHAS6GRJXA86MNJ
ETag
"04f24d6bdacd29888b64095f0c6e62c7"
x-amz-server-side-encryption
AES256
Content-Type
text/css
Accept-Ranges
bytes
Content-Length
30902
x-amz-id-2
sdu/ay+L9uqozm/+GPYKYicFXP/E5/zq0PE0YFUdh9YgRPFiAPCkYyyybyDkBBOWPOGNdVbECVc=
css2
fonts.googleapis.com/
0
0

GetTermsLogo.png
d33v4339jhl8k0.cloudfront.net/docs/assets/6031edf5bc7ad029f09774fc/images/65bc8ca7ed989b06acd5689a/
6 KB
6 KB
Image
General
Full URL
https://d33v4339jhl8k0.cloudfront.net/docs/assets/6031edf5bc7ad029f09774fc/images/65bc8ca7ed989b06acd5689a/GetTermsLogo.png
Requested by
Host: support.getterms.io
URL: https://support.getterms.io/
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
18.244.20.134 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-18-244-20-134.fra56.r.cloudfront.net
Software
AmazonS3 /
Resource Hash
1c7a1f17385babbf4a225d03a2330444ca4d22bb9e117843cd71795c73d5a07a

Request headers

Referer
https://support.getterms.io/
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36

Response headers

date
Mon, 05 Aug 2024 20:55:10 GMT
via
1.1 553c17cdbfc8c5ba81390077b0e5d2d4.cloudfront.net (CloudFront)
last-modified
Fri, 02 Feb 2024 06:33:12 GMT
server
AmazonS3
x-amz-cf-pop
FRA56-P11
etag
"745a57095c823dd7234e9a20cc89782b"
x-amz-server-side-encryption
AES256
x-cache
Miss from cloudfront
content-type
image/png
accept-ranges
bytes
content-length
5718
x-amz-cf-id
oa54EL3sMO2v9fh7jWCaL5PjTizBQ-UcQVsHySznxoaOCBf5WEa4yA==
app3.min.js
d3eto7onm69fcz.cloudfront.net/assets/javascripts/
116 KB
116 KB
Script
General
Full URL
https://d3eto7onm69fcz.cloudfront.net/assets/javascripts/app3.min.js
Requested by
Host: support.getterms.io
URL: https://support.getterms.io/
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2600:9000:2646:9000:b:1881:c0:21 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software
openresty /
Resource Hash
baab907b6e1b57e04d7ec8eaf32de7909abe390f7ff1ed5017cbaaf09dc8bd52
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains; preload

Request headers

Referer
https://support.getterms.io/
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains; preload
date
Mon, 05 Aug 2024 20:31:13 GMT
via
1.1 b459d8cae3f218ce39711fc3ecdcc998.cloudfront.net (CloudFront)
last-modified
Mon, 22 Jan 2024 07:46:42 GMT
server
openresty
x-amz-cf-pop
FRA60-P5
age
1440
etag
"75eb0f806598ee5b3d36d04be8d34524607dd3b6"
x-cache
Hit from cloudfront
content-type
application/javascript; charset=utf-8
cache-control
public, max-age=3600
content-length
118353
x-amz-cf-id
dbIrF9siJCbiUPR5gY5XpU78dOT3uzODu4cVC1SUi8ZvvnKTkPT5jg==
accounts.png
getterms.io/wp-content/themes/getterms/img/helpscout/
64 KB
64 KB
Image
General
Full URL
https://getterms.io/wp-content/themes/getterms/img/helpscout/accounts.png
Requested by
Host: s3.amazonaws.com
URL: https://s3.amazonaws.com/helpscout.net/docs/assets/6031edf5bc7ad029f09774fc/attachments/65c58eeeddc6d10d8ab293c9/style.css
Protocol
H3
Security
QUIC, , AES_128_GCM
Server
2606:4700:3108::ac42:2b4b , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare /
Resource Hash
e99b6ea3135406e56a126e2fae81d09abfd26e68963a1a7e048db835453752ee

Request headers

Referer
https://s3.amazonaws.com/
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36

Response headers

date
Mon, 05 Aug 2024 20:55:09 GMT
cf-cache-status
MISS
last-modified
Tue, 04 Jun 2024 02:36:13 GMT
nel
{"success_fraction":0,"report_to":"cf-nel","max_age":604800}
server
cloudflare
etag
"665e7d9d-fe1f"
vary
Accept-Encoding
report-to
{"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v4?s=gvFFGXQWF%2FLLx6%2F6pcBCl4bYWM0ZWNut1h00BkDU2QskfY%2FBB%2FknPAhv20HRsmZsJOnKZst2e7lcqVjNnHy4R6Y2g8LtKjxzKA7YRt0Gz0Uj%2F8daOVcjj3dpuJjFlBV3HrDDFSmjXrRy"}],"group":"cf-nel","max_age":604800}
content-type
image/png
cache-control
public, max-age=31536000
accept-ranges
bytes
cf-ray
8ae9afbca8443662-FRA
alt-svc
h3=":443"; ma=86400
content-length
65055
common-questions.png
getterms.io/wp-content/themes/getterms/img/helpscout/
41 KB
41 KB
Image
General
Full URL
https://getterms.io/wp-content/themes/getterms/img/helpscout/common-questions.png
Requested by
Host: s3.amazonaws.com
URL: https://s3.amazonaws.com/helpscout.net/docs/assets/6031edf5bc7ad029f09774fc/attachments/65c58eeeddc6d10d8ab293c9/style.css
Protocol
H3
Security
QUIC, , AES_128_GCM
Server
2606:4700:3108::ac42:2b4b , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare /
Resource Hash
c346e9762fb5ab6b9d1a6f4a87adc3a86999a7824397131a81735e9b926ca0a0

Request headers

Referer
https://s3.amazonaws.com/
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36

Response headers

date
Mon, 05 Aug 2024 20:55:09 GMT
cf-cache-status
MISS
last-modified
Tue, 04 Jun 2024 02:36:13 GMT
nel
{"success_fraction":0,"report_to":"cf-nel","max_age":604800}
server
cloudflare
etag
"665e7d9d-a358"
vary
Accept-Encoding
report-to
{"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v4?s=3WlRAr9Fa8LKRtZzIvXZ2KH601%2Bc0u6ErjgSmaZSAg17TXabjzOrURen3rDxfLYDi7BE%2BGG3OU7Gdxwbh4lYfMuGTH3aS47VB4iejVaJeDH%2BZup0kVWjQpyZPXHPUq7dQLZJLsxT9pXJ"}],"group":"cf-nel","max_age":604800}
content-type
image/png
cache-control
public, max-age=31536000
accept-ranges
bytes
cf-ray
8ae9afbca8403662-FRA
alt-svc
h3=":443"; ma=86400
content-length
41816
cookie-policy.png
getterms.io/wp-content/themes/getterms/img/helpscout/
64 KB
65 KB
Image
General
Full URL
https://getterms.io/wp-content/themes/getterms/img/helpscout/cookie-policy.png
Requested by
Host: s3.amazonaws.com
URL: https://s3.amazonaws.com/helpscout.net/docs/assets/6031edf5bc7ad029f09774fc/attachments/65c58eeeddc6d10d8ab293c9/style.css
Protocol
H3
Security
QUIC, , AES_128_GCM
Server
2606:4700:3108::ac42:2b4b , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare /
Resource Hash
cd903792f6f0a5d65f7cab171242cf28e6fbd625afb1478f8ac7472546892381

Request headers

Referer
https://s3.amazonaws.com/
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36

Response headers

date
Mon, 05 Aug 2024 20:55:09 GMT
cf-cache-status
MISS
last-modified
Tue, 04 Jun 2024 02:36:13 GMT
nel
{"success_fraction":0,"report_to":"cf-nel","max_age":604800}
server
cloudflare
etag
"665e7d9d-101d7"
vary
Accept-Encoding
report-to
{"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v4?s=3Een3yeyRTMjVqJ64umPnRF%2Flzthc4yMvxSly5ILNtOW3%2BOmBRlpksc1lZASPjwTdTOSelCOwHTJ76kLtPjGsVTJgaqC9SeBfwdAztYhtm38Ls5AWdxIfHXZD%2BCxQzP4ATneDbzt9ypQ"}],"group":"cf-nel","max_age":604800}
content-type
image/png
cache-control
public, max-age=31536000
accept-ranges
bytes
cf-ray
8ae9afbca8463662-FRA
alt-svc
h3=":443"; ma=86400
content-length
66007
policies.png
getterms.io/wp-content/themes/getterms/img/helpscout/
59 KB
60 KB
Image
General
Full URL
https://getterms.io/wp-content/themes/getterms/img/helpscout/policies.png
Requested by
Host: s3.amazonaws.com
URL: https://s3.amazonaws.com/helpscout.net/docs/assets/6031edf5bc7ad029f09774fc/attachments/65c58eeeddc6d10d8ab293c9/style.css
Protocol
H3
Security
QUIC, , AES_128_GCM
Server
2606:4700:3108::ac42:2b4b , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare /
Resource Hash
d88a373cb8415de9163de36442c8c45875dc287c5d3c6da8b6f5887e623804b6

Request headers

Referer
https://s3.amazonaws.com/
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36

Response headers

date
Mon, 05 Aug 2024 20:55:09 GMT
cf-cache-status
MISS
last-modified
Tue, 04 Jun 2024 02:36:13 GMT
nel
{"success_fraction":0,"report_to":"cf-nel","max_age":604800}
server
cloudflare
etag
"665e7d9d-ed92"
vary
Accept-Encoding
report-to
{"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v4?s=slzSPmAT%2Bl5fggWF4cYtFI1pfgPERKyB%2FKdh9r%2BG6pe2WodDJAKGX80UlCXwNBQgCsvWl19yJrWzDh3MNPq80vaDD%2FLx%2Fvo7tWPW2rDCtnXpn177FAR%2F64L6%2Fpp%2BUOrXSG4CRA9UPllq"}],"group":"cf-nel","max_age":604800}
content-type
image/png
cache-control
public, max-age=31536000
accept-ranges
bytes
cf-ray
8ae9afbca8423662-FRA
alt-svc
h3=":443"; ma=86400
content-length
60818
favicon-32x32.png
d33v4339jhl8k0.cloudfront.net/docs/assets/6031edf5bc7ad029f09774fc/images/65c302a7ffa21909875f09de/
582 B
927 B
Other
General
Full URL
https://d33v4339jhl8k0.cloudfront.net/docs/assets/6031edf5bc7ad029f09774fc/images/65c302a7ffa21909875f09de/favicon-32x32.png
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
18.244.20.134 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-18-244-20-134.fra56.r.cloudfront.net
Software
AmazonS3 /
Resource Hash
ca538a69e0ef4366a598d9beb930304dcf6ef88fcca42e52b57c9ae10557ca9f

Request headers

Referer
https://support.getterms.io/
User-Agent
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36

Response headers

date
Mon, 05 Aug 2024 20:55:11 GMT
via
1.1 553c17cdbfc8c5ba81390077b0e5d2d4.cloudfront.net (CloudFront)
last-modified
Wed, 07 Feb 2024 04:10:16 GMT
server
AmazonS3
x-amz-cf-pop
FRA56-P11
etag
"ae62aa20b29c35ddbe178f934f7937c5"
x-amz-server-side-encryption
AES256
x-cache
Miss from cloudfront
content-type
image/png
accept-ranges
bytes
content-length
582
x-amz-cf-id
IHMUIrO8x8_j9Bu62nqzZxav-99YjEl0OCuA5vS7UdbHiaF5s_Qdhg==

Failed requests

These URLs were requested, but there was no response received. You will also see them in the list above.

Domain
fonts.googleapis.com
URL
https://fonts.googleapis.com/css2?family=Inter:wght@400;500,700900&display=swap

Verdicts & Comments Add Verdict or Comment

9 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

function| css_browser_selector string| url function| containsAuthQueryParam function| rewriteUrl function| $ function| jQuery string| c function| initArticleRatings function| initDocsWebSearch

1 Cookies

Domain/Path Name / Value
support.getterms.io/ Name: PLAY_SESSION
Value: "bf3a6ba1d41f2044d8c8e5674d29eaa3f569a9ae-siteId=6031edf5bc7ad029f09774fd&hs.session.id=1aTCxxrtyejOyrKhuDrnyPg2bXKFd4q63Mqs7pB09N3yxdU2w5ljIR3QkkdunyfM&hs.session.exp=1722977708922"