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URL: https://form.dragnsurvey.com/survey/r/bc64f8e9/662b9976c6949ed1aa09ff75
Submission: On May 02 via manual from DE — Scanned from FR

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TECHNE SATISFACTION SURVEY 2024-N°1

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1.

1 .Sales relationship*

What is your feeling about :

… The concern of your contacts :

Very satisfied

Satisfied

Acceptable

Unsatisfied

Very unsatisfied

Not concerned

Your suggestions for improvement



2.

2 .… Availability and ability to listen to your contacts :*

Very satisfied

Satisfied

Acceptable

Unsatisfied

Very unsatisfied

Not concerned

Your suggestions for improvement



3.

3 .… Answers quality compare to your request :*

Very satisfied

Satisfied

Acceptable

Unsatisfied

Very unsatisfied

Not concerned

Your suggestions for improvement



4.

4 .… The speed with which you receive a response to your request :*

Very satisfied

Satisfied

Acceptable

Unsatisfied

Very unsatisfied

Not concerned

Your suggestions for improvement



5.

5 .… Handling your e-mail/call :*

Very satisfied

Satisfied

Acceptable

Unsatisfied

Very unsatisfied

Not concerned

Your suggestions for improvement



6.

6 .… Frequency of visits :*

Very satisfied

Satisfied

Acceptable

Unsatisfied

Very unsatisfied

Not concerned

Your suggestions for improvement



7.

7 .Technical Support  *

And about …  

… Our Technical skills :

Very satisfied

Satisfied

Acceptable

Unsatisfied

Very unsatisfied

Not concerned

Your suggestions for improvement



8.

8 .… Our capacity to answer to your projects/needs :*

Very satisfied

Satisfied

Acceptable

Unsatisfied

Very unsatisfied

Not concerned

Your suggestions for improvement



9.

9 .… Our documentation (web site, catalogues, data sheets…) :*

Very satisfied

Satisfied

Acceptable

Unsatisfied

Very unsatisfied

Not concerned

Your suggestions for improvement



10.

10 .Quality*

About…

… Our Reactivity face to complaints :

Very satisfied

Satisfied

Acceptable

Unsatisfied

Very unsatisfied

Not concerned

Your suggestions for improvement



11.

11 .… The quality of our answers dealing with your complaints :*

Very satisfied

Satisfied

Acceptable

Unsatisfied

Very unsatisfied

Not concerned

Your suggestions for improvement



12.

12 .… The quality of our answers dealing with your complaints :*

Very satisfied

Satisfied

Acceptable

Unsatisfied

Very unsatisfied

Not concerned

Your suggestions for improvement



13.

13 .Logistics    *

Regarding …

… Reliability of our deliveries :

Very satisfied

Satisfied

Acceptable

Unsatisfied

Very unsatisfied

Not concerned

Your suggestions for improvement



14.

14 .… Clarity of our documents (delivery notes, packing list, certificates…) :*

Very satisfied

Satisfied

Acceptable

Unsatisfied

Very unsatisfied

Not concerned

Your suggestions for improvement



15.

15 .… Quality of our packaging :*

Very satisfied

Satisfied

Acceptable

Unsatisfied

Very unsatisfied

Not concerned

Your suggestions for improvement



16.

16 .General appreciation about Techné   *

In general

 

Very satisfied

Satisfied

Acceptable

Unsatisfied

Very unsatisfied

Not concerned

Your suggestions for improvement



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