www.tidio.com Open in urlscan Pro
104.26.6.164  Public Scan

Submitted URL: https://update-firefox.app/
Effective URL: https://www.tidio.com/
Submission: On July 21 via api from US — Scanned from DE

Form analysis 6 forms found in the DOM

<form>
  <fieldset>
    <legend class="visuallyhidden">Consent Selection</legend>
    <div id="CybotCookiebotDialogBodyFieldsetInnerContainer">
      <div class="CybotCookiebotDialogBodyLevelButtonWrapper"><label class="CybotCookiebotDialogBodyLevelButtonLabel" for="CybotCookiebotDialogBodyLevelButtonNecessary"><strong
            class="CybotCookiebotDialogBodyLevelButtonDescription">Necessary</strong></label>
        <div class="CybotCookiebotDialogBodyLevelButtonSliderWrapper CybotCookiebotDialogBodyLevelButtonSliderWrapperDisabled"><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonNecessary"
            class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelButtonDisabled" disabled="disabled" checked="checked"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></div>
      </div>
      <div class="CybotCookiebotDialogBodyLevelButtonWrapper"><label class="CybotCookiebotDialogBodyLevelButtonLabel" for="CybotCookiebotDialogBodyLevelButtonPreferences"><strong
            class="CybotCookiebotDialogBodyLevelButtonDescription">Preferences</strong></label>
        <div class="CybotCookiebotDialogBodyLevelButtonSliderWrapper"><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonPreferences" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox"
            data-target="CybotCookiebotDialogBodyLevelButtonPreferencesInline" checked="checked" tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></div>
      </div>
      <div class="CybotCookiebotDialogBodyLevelButtonWrapper"><label class="CybotCookiebotDialogBodyLevelButtonLabel" for="CybotCookiebotDialogBodyLevelButtonStatistics"><strong
            class="CybotCookiebotDialogBodyLevelButtonDescription">Statistics</strong></label>
        <div class="CybotCookiebotDialogBodyLevelButtonSliderWrapper"><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonStatistics" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox"
            data-target="CybotCookiebotDialogBodyLevelButtonStatisticsInline" checked="checked" tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></div>
      </div>
      <div class="CybotCookiebotDialogBodyLevelButtonWrapper"><label class="CybotCookiebotDialogBodyLevelButtonLabel" for="CybotCookiebotDialogBodyLevelButtonMarketing"><strong
            class="CybotCookiebotDialogBodyLevelButtonDescription">Marketing</strong></label>
        <div class="CybotCookiebotDialogBodyLevelButtonSliderWrapper"><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonMarketing" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox"
            data-target="CybotCookiebotDialogBodyLevelButtonMarketingInline" checked="checked" tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></div>
      </div>
    </div>
  </fieldset>
</form>

<form><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonNecessaryInline" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelButtonDisabled" disabled="disabled" checked="checked"> <span
    class="CybotCookiebotDialogBodyLevelButtonSlider"></span></form>

<form><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonPreferencesInline" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox" data-target="CybotCookiebotDialogBodyLevelButtonPreferences"
    checked="checked" tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></form>

<form><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonStatisticsInline" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox" data-target="CybotCookiebotDialogBodyLevelButtonStatistics"
    checked="checked" tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></form>

<form><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonMarketingInline" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox" data-target="CybotCookiebotDialogBodyLevelButtonMarketing" checked="checked"
    tabindex="0"> <span class="CybotCookiebotDialogBodyLevelButtonSlider"></span></form>

<form class="CybotCookiebotDialogBodyLevelButtonSliderWrapper"><input type="checkbox" id="CybotCookiebotDialogBodyContentCheckboxPersonalInformation" class="CybotCookiebotDialogBodyLevelButton"> <span
    class="CybotCookiebotDialogBodyLevelButtonSlider"></span></form>

Text Content

 * Consent
 * Details
 * [#IABV2SETTINGS#]
 * About


THIS WEBSITE USES COOKIES.

We use cookies to ensure that our website runs smoothly, improve your
experience, monitor our performance, and for advertising purposes. To learn more
about how we use cookies, go here for our Privacy Policy. By clicking “Accept
all”, you are giving us consent to use all cookies. You can select which cookies
to use and withdraw your consent at any time in “Customize cookies”.

Consent Selection
Necessary

Preferences

Statistics

Marketing

Manage cookies
 * Necessary 35
   
   Necessary cookies help make a website usable by enabling basic functions like
   page navigation and access to secure areas of the website. The website cannot
   function properly without these cookies.
    * Cookiebot
      1
      CookieConsentStores the user's cookie consent state for the current domain
      Expiry: 1 yearType: HTTP Cookie
    * Google
      3
      
      Some of the data collected by this provider is for the purposes of
      personalization and measuring advertising effectiveness.
      
      test_cookieUsed to check if the user's browser supports cookies.
      Expiry: 1 dayType: HTTP Cookie
      rc::aThis cookie is used to distinguish between humans and bots. This is
      beneficial for the website, in order to make valid reports on the use of
      their website.
      Expiry: PersistentType: HTML Local Storage
      rc::cThis cookie is used to distinguish between humans and bots.
      Expiry: SessionType: HTML Local Storage
    * Hubspot
      2
      _cfuvid [x2]This cookie is a part of the services provided by Cloudflare -
      Including load-balancing, deliverance of website content and serving DNS
      connection for website operators.
      Expiry: SessionType: HTTP Cookie
    * LinkedIn
      1
      li_gcStores the user's cookie consent state for the current domain
      Expiry: 180 daysType: HTTP Cookie
    * Typeform
      1
      AWSALBTGCORSRegisters which server-cluster is serving the visitor. This is
      used in context with load balancing, in order to optimize user experience.
      Expiry: 7 daysType: HTTP Cookie
    * demo.arcade.software
      1
      sentry-offline#queueDetects and logs potential errors on third-party
      provided functions on the website.
      Expiry: PersistentType: IndexedDB
    * fp.tidio.com
      1
      cookietestThis cookie is used to determine if the visitor has accepted the
      cookie consent box.
      Expiry: SessionType: HTTP Cookie
    * g2crowd.com
      hsforms.com
      
      4
      __cf_bm [x4]This cookie is used to distinguish between humans and bots.
      This is beneficial for the website, in order to make valid reports on the
      use of their website.
      Expiry: 1 dayType: HTTP Cookie
    * homepage-cdn.tidio.com
      7
      #.#-#-#-#-#.ackUsed to contain user’s survey and quiz answers in Local
      Storage.
      Expiry: PersistentType: HTML Local Storage
      #.#-#-#-#-#.inProgressUsed to contain user’s survey and quiz answers in
      Local Storage.
      Expiry: PersistentType: HTML Local Storage
      #.#-#-#-#-#.queueUsed to contain user’s survey and quiz answers in Local
      Storage.
      Expiry: PersistentType: HTML Local Storage
      #.#-#-#-#-#.reclaimEndUsed to contain user’s survey and quiz answers in
      Local Storage.
      Expiry: PersistentType: HTML Local Storage
      #.#-#-#-#-#.reclaimStartUsed to contain user’s survey and quiz answers in
      Local Storage.
      Expiry: PersistentType: HTML Local Storage
      1.gifUsed to count the number of sessions to the website, necessary for
      optimizing CMP product delivery.
      Expiry: SessionType: Pixel Tracker
      AWSALBTGRegisters which server-cluster is serving the visitor. This is
      used in context with load balancing, in order to optimize user experience.
      Expiry: 7 daysType: HTTP Cookie
    * tidio.com
      2
      _gaexpThis cookie is used by Google Analytics to determine if the visitor
      is involved in their marketing experiments.
      Expiry: 30 daysType: HTTP Cookie
      AB_REPOSITIONINGThis cookie is used by developers to handle AB test on a
      website
      Expiry: 2 monthsType: HTTP Cookie
    * widget-v4.tidiochat.com
      www.tidio.com
      
      10
      tidio_state_aqqkb5dxz6bxzonf9iipocdquatf0rud_cache [x2]Specifies the
      current state of the Tidio widget, it is necessary for the widget to
      function properly
      Expiry: PersistentType: HTML Local Storage
      tidio_state_aqqkb5dxz6bxzonf9iipocdquatf0rud_lastMessageFromVisitorTimestamp [x2]Specifies
      the current state of the Tidio widget, it is necessary for the widget to
      function properly
      Expiry: PersistentType: HTML Local Storage
      tidio_state_ujdzxuerbok0guax1yklsy3ip5r28cag_cache [x2]Specifies the
      current state of the Tidio widget, it is necessary for the widget to
      function properly
      Expiry: PersistentType: HTML Local Storage
      tidio_state_ujdzxuerbok0guax1yklsy3ip5r28cag_lastMessageFromVisitorTimestamp [x2]Specifies
      the current state of the Tidio widget, it is necessary for the widget to
      function properly
      Expiry: PersistentType: HTML Local Storage
      tidio_state_w0i4b7fdeerfqqn4w8lwb7ahjasjnrmd_cache [x2]Specifies the
      current state of the Tidio widget, it is necessary for the widget to
      function properly
      Expiry: PersistentType: HTML Local Storage
    * www.tidio.com
      2
      object(#-#-##:#:#.#)Holds the users timezone.
      Expiry: PersistentType: HTML Local Storage
      tid_uuidSet homepage user id number
      Expiry: 1 dayType: HTTP Cookie

 * Preferences 15
   
   Preference cookies enable a website to remember information that changes the
   way the website behaves or looks, like your preferred language or the region
   that you are in.
    * YouTube
      10
      VISITOR_INFO1_LIVETries to estimate the users' bandwidth on pages with
      integrated YouTube videos.
      Expiry: 180 daysType: HTTP Cookie
      YSCRegisters a unique ID to keep statistics of what videos from YouTube
      the user has seen.
      Expiry: SessionType: HTTP Cookie
      ytidb::LAST_RESULT_ENTRY_KEYStores the user's video player preferences
      using embedded YouTube video
      Expiry: PersistentType: HTML Local Storage
      yt-remote-cast-availableStores the user's video player preferences using
      embedded YouTube video
      Expiry: SessionType: HTML Local Storage
      yt-remote-cast-installedStores the user's video player preferences using
      embedded YouTube video
      Expiry: SessionType: HTML Local Storage
      yt-remote-connected-devicesStores the user's video player preferences
      using embedded YouTube video
      Expiry: PersistentType: HTML Local Storage
      yt-remote-device-idStores the user's video player preferences using
      embedded YouTube video
      Expiry: PersistentType: HTML Local Storage
      yt-remote-fast-check-periodStores the user's video player preferences
      using embedded YouTube video
      Expiry: SessionType: HTML Local Storage
      yt-remote-session-appStores the user's video player preferences using
      embedded YouTube video
      Expiry: SessionType: HTML Local Storage
      yt-remote-session-nameStores the user's video player preferences using
      embedded YouTube video
      Expiry: SessionType: HTML Local Storage
    * homepage-cdn.tidio.com
      2
      tf_random_idUsed to implement forms on the website.
      Expiry: PersistentType: HTML Local Storage
      NEXT_LOCALEThis cookie is used to determine the preferred language of the
      visitor and sets the language accordingly on the website, if possible.
      Expiry: 1 yearType: HTTP Cookie
    * widget-v4.tidiochat.com
      www.tidio.com
      
      2
      tidio_state_# [x2]Remembers whether the user has minimized or closed
      chat-box or pop-up messages on the website.
      Expiry: PersistentType: HTML Local Storage
    * www.tidio.com
      1
      i18nextLngDetermines the preferred language of the visitor. Allows the
      website to set the preferred language upon the visitor's re-entry.
      Expiry: PersistentType: HTML Local Storage

 * Statistics 35
   
   Statistic cookies help website owners to understand how visitors interact
   with websites by collecting and reporting information anonymously.
    * Google
      1
      
      Some of the data collected by this provider is for the purposes of
      personalization and measuring advertising effectiveness.
      
      _ga_#Used by Google Analytics to collect data on the number of times a
      user has visited the website as well as dates for the first and most
      recent visit.
      Expiry: 25 monthsType: HTTP Cookie
    * Hotjar
      3
      _hjSession_#Collects statistics on the visitor's visits to the website,
      such as the number of visits, average time spent on the website and what
      pages have been read.
      Expiry: 1 dayType: HTTP Cookie
      _hjSessionUser_#Collects statistics on the visitor's visits to the
      website, such as the number of visits, average time spent on the website
      and what pages have been read.
      Expiry: 1 yearType: HTTP Cookie
      _hjTLDTestRegisters statistical data on users' behaviour on the website.
      Used for internal analytics by the website operator.
      Expiry: SessionType: HTTP Cookie
    * Hubspot
      4
      __hsscIdentifies if the cookie data needs to be updated in the visitor's
      browser.
      Expiry: 1 dayType: HTTP Cookie
      __hssrcUsed to recognise the visitor's browser upon reentry on the
      website.
      Expiry: SessionType: HTTP Cookie
      __hstcSets a unique ID for the session. This allows the website to obtain
      data on visitor behaviour for statistical purposes.
      Expiry: 180 daysType: HTTP Cookie
      hubspotutkSets a unique ID for the session. This allows the website to
      obtain data on visitor behaviour for statistical purposes.
      Expiry: 180 daysType: HTTP Cookie
    * Microsoft
      4
      c.gifCollects data on the user’s navigation and behavior on the website.
      This is used to compile statistical reports and heatmaps for the website
      owner.
      Expiry: SessionType: Pixel Tracker
      _clckCollects data on the user’s navigation and behavior on the website.
      This is used to compile statistical reports and heatmaps for the website
      owner.
      Expiry: 1 yearType: HTTP Cookie
      _clskRegisters statistical data on users' behaviour on the website. Used
      for internal analytics by the website operator.
      Expiry: 1 dayType: HTTP Cookie
      CLIDCollects data on the user’s navigation and behavior on the website.
      This is used to compile statistical reports and heatmaps for the website
      owner.
      Expiry: 1 yearType: HTTP Cookie
    * Twitter Inc.
      1
      personalization_idThis cookie is set by Twitter - The cookie allows the
      visitor to share content from the website onto their Twitter profile.
      Expiry: 400 daysType: HTTP Cookie
    * Typeform
      2
      dd_cookie_test_#Registers data on visitors' website-behaviour. This is
      used for internal analysis and website optimization.
      Expiry: 1 dayType: HTTP Cookie
      tracking_session_idDetermines when the visitor last visited the different
      subpages on the website, as well as sets a timestamp for when the session
      started.
      Expiry: 1 dayType: HTTP Cookie
    * homepage-cdn.tidio.com
      9
      rl_anonymous_idRegisters statistical data on users' behaviour on the
      website. Used for internal analytics by the website operator.
      Expiry: PersistentType: HTML Local Storage
      rl_group_idRegisters statistical data on users' behaviour on the website.
      Used for internal analytics by the website operator.
      Expiry: PersistentType: HTML Local Storage
      rl_group_traitRegisters statistical data on users' behaviour on the
      website. Used for internal analytics by the website operator.
      Expiry: PersistentType: HTML Local Storage
      rl_traitRegisters statistical data on users' behaviour on the website.
      Used for internal analytics by the website operator.
      Expiry: PersistentType: HTML Local Storage
      rl_user_idRegisters statistical data on users' behaviour on the website.
      Used for internal analytics by the website operator.
      Expiry: PersistentType: HTML Local Storage
      hjActiveViewportIdsThis cookie contains an ID string on the current
      session. This contains non-personal information on what subpages the
      visitor enters – this information is used to optimize the visitor's
      experience.
      Expiry: PersistentType: HTML Local Storage
      hjViewportIdSaves the user's screen size in order to adjust the size of
      images on the website.
      Expiry: SessionType: HTML Local Storage
      amp_14bf63_tidio.comThe cookie is used to keep track of analitics
      Expiry: 1 yearType: HTTP Cookie
      _cltkRegisters statistical data on users' behaviour on the website. Used
      for internal analytics by the website operator.
      Expiry: SessionType: HTML Local Storage
    * www.tidio.com
      11
      _tldtest_#Registers statistical data on users' behaviour on the website.
      Used for internal analytics by the website operator.
      Expiry: SessionType: HTTP Cookie
      amp_#Registers statistical data on users' behaviour on the website. Used
      for internal analytics by the website operator.
      Expiry: 1 yearType: HTTP Cookie
      amplitude_#Registers statistical data on users' behaviour on the website.
      Used for internal analytics by the website operator.
      Expiry: 1 yearType: HTTP Cookie
      %22initial_acquisition_page_url%22:%22https://www.tidio.com/panel/login?redirectToSet
      initial page url
      Expiry: 1 yearType: HTTP Cookie
      %22initial_acquisition_page_url%22:%22https://www.tidio.com/panel/register/?sourceSet
      initial page url
      Expiry: 1 yearType: HTTP Cookie
      %22initial_acquisition_page_url%22:%22https://www.tidio.com/panel/register/?th_crpSet
      initial page url
      Expiry: 1 yearType: HTTP Cookie
      %22initial_acquisition_page_url%22:%22https://www.tidio.com/panel/register?sourceSet
      initial page url
      Expiry: 1 yearType: HTTP Cookie
      %22initial_acquisition_page_url%22:%22https://www.tidio.com/panel/register-mail/?th_crpSet
      initial page url
      Expiry: 1 yearType: HTTP Cookie
      amplitude_unsent_#Registers data on visitors' website-behaviour. This is
      used for internal analysis and website optimization.
      Expiry: PersistentType: HTML Local Storage
      amplitude_unsent_identify_#Registers data on visitors' website-behaviour.
      This is used for internal analysis and website optimization.
      Expiry: PersistentType: HTML Local Storage
      initial_acquisition_sourceSet initial data about user
      Expiry: 1 yearType: HTTP Cookie

 * Marketing 71
   
   Marketing cookies are used to track visitors across websites. The intention
   is to display ads that are relevant and engaging for the individual user and
   thereby more valuable for publishers and third party advertisers.
    * Meta Platforms, Inc.
      3
      lastExternalReferrerDetects how the user reached the website by
      registering their last URL-address.
      Expiry: PersistentType: HTML Local Storage
      lastExternalReferrerTimeDetects how the user reached the website by
      registering their last URL-address.
      Expiry: PersistentType: HTML Local Storage
      _fbpUsed by Facebook to deliver a series of advertisement products such as
      real time bidding from third party advertisers.
      Expiry: 3 monthsType: HTTP Cookie
    * Google
      5
      
      Some of the data collected by this provider is for the purposes of
      personalization and measuring advertising effectiveness.
      
      IDEUsed by Google DoubleClick to register and report the website user's
      actions after viewing or clicking one of the advertiser's ads with the
      purpose of measuring the efficacy of an ad and to present targeted ads to
      the user.
      Expiry: 400 daysType: HTTP Cookie
      NIDPending
      Expiry: 6 monthsType: HTTP Cookie
      pagead/1p-user-list/#Tracks if the user has shown interest in specific
      products or events across multiple websites and detects how the user
      navigates between sites. This is used for measurement of advertisement
      efforts and facilitates payment of referral-fees between websites.
      Expiry: SessionType: Pixel Tracker
      _gaRegisters a unique ID that is used to generate statistical data on how
      the visitor uses the website.
      Expiry: 25 monthsType: HTTP Cookie
      _gcl_auUsed by Google AdSense for experimenting with advertisement
      efficiency across websites using their services.
      Expiry: 3 monthsType: HTTP Cookie
    * LinkedIn
      2
      bcookieUsed by the social networking service, LinkedIn, for tracking the
      use of embedded services.
      Expiry: 1 yearType: HTTP Cookie
      lidcUsed by the social networking service, LinkedIn, for tracking the use
      of embedded services.
      Expiry: 1 dayType: HTTP Cookie
    * Microsoft
      10
      MR [x2]Used to track visitors on multiple websites, in order to present
      relevant advertisement based on the visitor's preferences.
      Expiry: 7 daysType: HTTP Cookie
      MSPTCThis cookie registers data on the visitor. The information is used to
      optimize advertisement relevance.
      Expiry: 1 yearType: HTTP Cookie
      MUID [x2]Used widely by Microsoft as a unique user ID. The cookie enables
      user tracking by synchronising the ID across many Microsoft domains.
      Expiry: 1 yearType: HTTP Cookie
      SRM_BTracks the user’s interaction with the website’s search-bar-function.
      This data can be used to present the user with relevant products or
      services.
      Expiry: 1 yearType: HTTP Cookie
      ANONCHKRegisters data on visitors from multiple visits and on multiple
      websites. This information is used to measure the efficiency of
      advertisement on websites.
      Expiry: 1 dayType: HTTP Cookie
      SMRegisters a unique ID that identifies the user's device during return
      visits across websites that use the same ad network. The ID is used to
      allow targeted ads.
      Expiry: SessionType: HTTP Cookie
      _uetsidCollects data on visitor behaviour from multiple websites, in order
      to present more relevant advertisement - This also allows the website to
      limit the number of times that they are shown the same advertisement.
      Expiry: 1 dayType: HTTP Cookie
      _uetvidUsed to track visitors on multiple websites, in order to present
      relevant advertisement based on the visitor's preferences.
      Expiry: 1 yearType: HTTP Cookie
    * RudderStack
      3
      __tld__Used to track visitors on multiple websites, in order to present
      relevant advertisement based on the visitor's preferences.
      Expiry: SessionType: HTTP Cookie
      rudder_cookiesPending
      Expiry: 1 yearType: HTTP Cookie
      test_rudderPending
      Expiry: 1 yearType: HTTP Cookie
    * Tiktok
      3
      ttwidUsed by the social networking service, TikTok, for tracking the use
      of embedded services.
      Expiry: 1 yearType: HTTP Cookie
      __tt_embed__mountingRegisters data on the performance of the website’s
      embedded video-content.
      Expiry: SessionType: HTML Local Storage
      __tt_embed__storage_testRegisters data on the performance of the website’s
      embedded video-content.
      Expiry: SessionType: HTML Local Storage
    * Twitter Inc.
      5
      muc_adsCollects data on user behaviour and interaction in order to
      optimize the website and make advertisement on the website more relevant.
      Expiry: 400 daysType: HTTP Cookie
      guest_idCollects data related to the user's visits to the website, such as
      the number of visits, average time spent on the website and which pages
      have been loaded, with the purpose of personalising and improving the
      Twitter service.
      Expiry: 400 daysType: HTTP Cookie
      guest_id_adsCollects information on user behaviour on multiple websites.
      This information is used in order to optimize the relevance of
      advertisement on the website.
      Expiry: 400 daysType: HTTP Cookie
      guest_id_marketingCollects information on user behaviour on multiple
      websites. This information is used in order to optimize the relevance of
      advertisement on the website.
      Expiry: 400 daysType: HTTP Cookie
      i/jot/embedsSets a unique ID for the visitor, that allows third party
      advertisers to target the visitor with relevant advertisement. This
      pairing service is provided by third party advertisement hubs, which
      facilitates real-time bidding for advertisers.
      Expiry: SessionType: Pixel Tracker
    * Typeform
      2
      attribution_user_idUsed in context with the website’s pop-up
      questionnaires and messengering. The data is used for statistical or
      marketing purposes.
      Expiry: 1 yearType: HTTP Cookie
      tf_respondent_ccUsed to implement forms on the website.
      Expiry: 6 monthsType: HTTP Cookie
    * YouTube
      11
      #-#It is used by to track the number of video views. It also helps
      personalize the ads displayed and customize the content to the user's
      preferences.
      Expiry: SessionType: HTML Local Storage
      iU5q-!O9@$Registers a unique ID to keep statistics of what videos from
      YouTube the user has seen.
      Expiry: SessionType: HTML Local Storage
      LAST_RESULT_ENTRY_KEYUsed to track user’s interaction with embedded
      content.
      Expiry: SessionType: HTTP Cookie
      LogsDatabaseV2:V#||LogsRequestsStoreStores the user's video player
      preferences using embedded YouTube video
      Expiry: PersistentType: IndexedDB
      nextIdUsed to track user’s interaction with embedded content.
      Expiry: SessionType: HTTP Cookie
      remote_sidNecessary for the implementation and functionality of YouTube
      video-content on the website.
      Expiry: SessionType: HTTP Cookie
      requestsUsed to track user’s interaction with embedded content.
      Expiry: SessionType: HTTP Cookie
      ServiceWorkerLogsDatabase#SWHealthLogNecessary for the implementation and
      functionality of YouTube video-content on the website.
      Expiry: PersistentType: IndexedDB
      TESTCOOKIESENABLEDUsed to track user’s interaction with embedded content.
      Expiry: 1 dayType: HTTP Cookie
      yt.innertube::nextIdRegisters a unique ID to keep statistics of what
      videos from YouTube the user has seen.
      Expiry: PersistentType: HTML Local Storage
      YtIdbMeta#databasesUsed to track user’s interaction with embedded content.
      Expiry: PersistentType: IndexedDB
    * doubleclick.net
      homepage-cdn.tidio.com
      
      2
      pagead/landing [x2]Collects data on visitor behaviour from multiple
      websites, in order to present more relevant advertisement - This also
      allows the website to limit the number of times that they are shown the
      same advertisement.
      Expiry: SessionType: Pixel Tracker
    * homepage-cdn.tidio.com
      9
      _uetsidUsed to track visitors on multiple websites, in order to present
      relevant advertisement based on the visitor's preferences.
      Expiry: PersistentType: HTML Local Storage
      _uetsid_expContains the expiry-date for the cookie with corresponding
      name.
      Expiry: PersistentType: HTML Local Storage
      _uetvidUsed to track visitors on multiple websites, in order to present
      relevant advertisement based on the visitor's preferences.
      Expiry: PersistentType: HTML Local Storage
      _uetvid_expContains the expiry-date for the cookie with corresponding
      name.
      Expiry: PersistentType: HTML Local Storage
      tidio_widget_forms_stagesStores the data entered by the user when
      completing forms in the Tidio widget
      Expiry: PersistentType: HTML Local Storage
      __ptq.gifSends data to the marketing platform Hubspot about the visitor's
      device and behaviour. Tracks the visitor across devices and marketing
      channels.
      Expiry: SessionType: Pixel Tracker
      1/i/adsct [x2]Collects data on user behaviour and interaction in order to
      optimize the website and make advertisement on the website more relevant.
      Expiry: SessionType: Pixel Tracker
      #-visitorIdSurvey tool for collecting answers to marketing quizzes
      Expiry: PersistentType: HTML Local Storage
    * sf16-website-login.neutral.ttwstatic.com
      11
      __tea_cache_first_#Used by the social networking service, TikTok, for
      tracking the use of embedded services.
      Expiry: PersistentType: HTML Local Storage
      __tea_cache_tokens_#Store a unique session ID, store a unique user ID.
      Expiry: PersistentType: HTML Local Storage
      __tea_sdk_ab_version_#Collects data on visitors' preferences and behaviour
      on the website - This information is used make content and advertisement
      more relevant to the specific visitor.
      Expiry: PersistentType: HTML Local Storage
      __tea_session_id_#Used by the social networking service, TikTok, for
      tracking the use of embedded services.
      Expiry: SessionType: HTML Local Storage
      HYBRID_SLARDAR_WEBtiktok_pns_web_runtimeUsed by the social networking
      service, TikTok, for tracking the use of embedded services.
      Expiry: PersistentType: HTML Local Storage
      msTokenCollects visitor data related tı the user’s visits to the website,
      such as the number of visits, average time spent on the website and what
      pages have been loaded, with the purpose of displaying targeted ads.
      Expiry: SessionType: HTML Local Storage
      PUMBAA_FREQUsed by the social networking service, TikTok, for tracking the
      use of embedded services.
      Expiry: PersistentType: HTML Local Storage
      SLARDARtiktok_web_embedUsed by the social networking service, TikTok, for
      tracking the use of embedded services.
      Expiry: PersistentType: HTML Local Storage
      SLARDARwebmssdkUsed by the social networking service, TikTok, for tracking
      the use of embedded services.
      Expiry: PersistentType: HTML Local Storage
      xmsiUsed by the social networking service, TikTok, for tracking the use of
      embedded services.
      Expiry: PersistentType: HTML Local Storage
      xmstIt is used to track users across sites and devices to target ads,
      measure their effectiveness and improve analytics.
      Expiry: PersistentType: HTML Local Storage
    * tidio.com
      1
      tidioClientEmailCollects user email address for marketing purposes
      Expiry: 1 yearType: HTTP Cookie
    * tiktok.com
      sf16-website-login.neutral.ttwstatic.com
      
      2
      msToken [x2]Collects visitor data related to the user's visits to the
      website, such as the number of visits, average time spent on the website
      and what pages have been loaded, with the purpose of displaying targeted
      ads.
      Expiry: 10 daysType: HTTP Cookie
    * www.tidio.com
      2
      amp_cookie_test [x2]It is used to check whether the user's browser
      supports cookies
      Expiry: 1 yearType: HTTP Cookie

 * Unclassified 0
   Unclassified cookies are cookies that we are in the process of classifying,
   together with the providers of individual cookies.
   
   We do not use cookies of this type.

Cross-domain consent[#BULK_CONSENT_DOMAINS_COUNT#] [#BULK_CONSENT_TITLE#]
List of domains your consent applies to: [#BULK_CONSENT_DOMAINS#]
Cookie declaration last updated on 11.07.24 by



[#IABV2_TITLE#]

[#IABV2_BODY_INTRO#]
[#IABV2_BODY_LEGITIMATE_INTEREST_INTRO#]
[#IABV2_BODY_PREFERENCE_INTRO#]
[#IABV2_LABEL_PURPOSES#]
[#IABV2_BODY_PURPOSES_INTRO#]
[#IABV2_BODY_PURPOSES#]
[#IABV2_LABEL_FEATURES#]
[#IABV2_BODY_FEATURES_INTRO#]
[#IABV2_BODY_FEATURES#]
[#IABV2_LABEL_PARTNERS#]
[#IABV2_BODY_PARTNERS_INTRO#]
[#IABV2_BODY_PARTNERS#]


Cookies are small text files that can be used by websites to make a user's
experience more efficient.

The law states that we can store cookies on your device if they are strictly
necessary for the operation of this site. For all other types of cookies we need
your permission.

This site uses different types of cookies. Some cookies are placed by third
party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration
on our website.

Learn more about who we are, how you can contact us and how we process personal
data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your
consent.


Do not sell or share my personal information
Deny Allow selected Customize

Accept all cookies
Reject allCustomize cookiesAccept all

Meet Lyro AI Chatbot - Solve up to 70% of customer problems with AI
Log in
Product

 * Lyro AI Chatbot
   
   

 * Help Desk & Live Chat
   
   

 * Flows
   
   

 * Integrations
   
   
 * See all Tidio features

Lyro AI Chatbot


Learn more about Lyro AI Chatbot

Case studies

Bella Sante
Suitor
Tidio Support

Resources

AI Chatbot Battles
Tidio Academy course

Help Desk & Live Chat


Learn more about Help Desk

Features

Live Chat
Ticketing
Multichannel

Resources

Help Desk Checklist
Best Practices

Flows


Learn more about Flows

Playbooks

Replicate In-store Shopping Online
Win Leads and Sales with Automation & AI

Ecommerce hub

Flows ROI Calculator
Sales Tactics for Ecommerce Growth

Integrations


Learn more about Analytics

Platforms

Shopify
WordPress
See all integrations

Channels

Whatsapp
Instagram
Messenger
Watch Demo
Contact Sales

Lyro AI Chatbot

Win up to 70% of your team’s time back. Automatically answer common questions
and perform recurring tasks with AI.

Learn more about Lyro AI Chatbot

Case studies

Bella Sante
Suitor
Tidio Support

Resources

AI Chatbot Battles
Tidio Academy course

Help Desk

Drive customer satisfaction with live chat, ticketing, video calls, and
multichannel communication - everything you need for customer service.

Learn more about Help Desk

Features

Live Chat
Ticketing
Multichannel

Resources

Help Desk Checklist
Best Practices

Flows

Boost your lead gen and sales funnels with Flows - no-code automation paths that
trigger at crucial moments in the customer journey.

Learn more about Flows

Playbooks

Replicate In-store Shopping Online
Win Leads and Sales with Automation & AI

Ecommerce hub

Flows ROI Calculator
Sales Tactics for Ecommerce Growth

Analytics

Keep track of the data that matters to your business. Monitor the performance of
your team, Lyro AI Chatbot, and Flows.

Learn more about Analytics

Platforms

Shopify
WordPress
See all integrations

Channels

Whatsapp
Instagram
Messenger
See customer story

Tidio+ Premium Plan

Grow faster with done-for-you automation, tailored optimization strategies, and
custom limits.

Watch Demo
Contact Sales
See customer story

Tidio+ Premium Plan

Grow faster with done-for-you automation, tailored optimization strategies, and
custom limits.

Watch Demo
Contact Sales
See customer story

Tidio+ Premium Plan

Grow faster with done-for-you automation, tailored optimization strategies, and
custom limits.

Watch Demo
Contact Sales
See customer story

Tidio+ Premium Plan

Grow faster with done-for-you automation, tailored optimization strategies, and
custom limits.

Watch Demo
Contact Sales
Pricing
Ecommerce
Resources

 * Customer Stories
   
   

 * Learn
   
   

 * Compare
   
   

 * Help Center
   
   

 * Blog
   
   
 * See all Resources

Customer Stories



Newest case study

EYE-OO BOOSTS REVENUE BY €177K+ AFTER INSTALLING TIDIO

Discover how this Shopify store used Tidio to offer better service, recover
carts, and boost sales.

Customer Stories

ADT Security Service Improves CSAT by 30% Using Tidio

Bella Santé Adds $66K+ to Revenue with Lyro AI Chatbot

Endeksa’s Lead Generation Grows by 138% with Tidio Flows

See all

Learn



Tidio Academy

TIDIO ACADEMY

Propel your customer service to the next level with Tidio’s free courses.

Playbooks

Replicate In-store Shopping Online
How to Leverage AI in Customer Service
Win Leads and Sales with Automation & AI
See all Playbooks

Guides

Sales Tactics for Ecommerce Growth
The Successful Help Desk Checklist

Resources

Podcasts
Flows ROI Calculator
See all Resources

Compare



Compare Tidio

Tidio vs Gorgias
Tidio vs Intercom
Tidio vs LiveChat
Tidio vs Zendesk

AI Showdown

Lyro vs Zowie
Lyro vs Ada
Learn more about Lyro AI Chatbot

Other comparisons

AI Customer Support: 10 Best Solutions
Best WordPress Chat Plugins
Top 10 Shared Inbox Tools
Top 8 Squarespace Chat Plugins

Help Center


Go to Help Center

Setup

Install Tidio
Get started
Widget customization
Manage Your Project

Using Tidio

Lyro AI Chatbot
Flows
Help Desk
Tidio Features

Other Resources

Integrations
Billing & Subscription
Mobile & Desktop Apps
Notifications

Blog


Go to Tidio Blog

Chatbots

Best AI Chatbots

WordPress Chatbot Plugins
Shopify Chatbot Apps
WooCommerce Chatbot Plugins
How to Create a Chatbot

Live Chat

Free Live Chat Software for Websites

Shopify Live Chat Apps
Squarespace Chat Plugins
Live Chat for Sales Teams
How to Add Live Chat to a Website

Tools for Business

Chatbots for Ecommerce

Live Chat for Ecommerce
Chatbots for Sales and Marketing
Chatbots for Real Estate
Live Chat for Customer Service

Newest case study

EYE-OO BOOSTS REVENUE BY €177K+ AFTER INSTALLING TIDIO

Discover how this Shopify store used Tidio to offer better service, recover
carts, and boost sales.

Customer Stories

See all

ADT Security Service Improves CSAT by 30% Using Tidio

Bella Santé Adds $66K+ to Revenue with Lyro AI Chatbot

Endeksa’s Lead Generation Grows by 138% with Tidio Flows

Tidio Academy

TIDIO ACADEMY

Propel your customer service to the next level with Tidio’s free courses.

Playbooks

Replicate In-store Shopping Online
How to Leverage AI in Customer Service
Win Leads and Sales with Automation & AI
See all Playbooks

Guides

Sales Tactics for Ecommerce Growth
The Successful Help Desk Checklist

Resources

Podcasts
Flows ROI Calculator
See all Resources

Compare Tidio

Tidio vs Gorgias
Tidio vs Intercom
Tidio vs LiveChat
Tidio vs Zendesk

AI Showdown

Lyro vs Zowie
Lyro vs Ada
Learn more about Lyro AI Chatbot

Other comparisons

AI Customer Support: 10 Best Solutions
Best WordPress Chat Plugins
Top 10 Shared Inbox Tools
Top 8 Squarespace Chat Plugins

Help Center

Hit the ground running - Master Tidio quickly with our extensive resource
library. Learn about features, customize your experience, and find out how to
set up integrations and use our apps.

Go to Help Center

Setup

Install Tidio
Get started
Widget customization
Manage Your Project

Using Tidio

Lyro AI Chatbot
Flows
Help Desk
Tidio Features

Other Resources

Integrations
Billing & Subscription
Mobile & Desktop Apps
Notifications

Tidio Blog

Keep up with emerging trends in customer service and learn from top industry
experts. Master Tidio with in-depth guides and uncover real-world success
stories in our case studies. Discover the blueprint for exceptional customer
experiences and unlock new pathways for business success.

Go to Tidio Blog

Chatbots

Best AI Chatbots

WordPress Chatbot Plugins
Shopify Chatbot Apps
WooCommerce Chatbot Plugins
How to Create a Chatbot

Live Chat

Free Live Chat Software for Websites

Shopify Live Chat Apps
Squarespace Chat Plugins
Live Chat for Sales Teams
How to Add Live Chat to a Website

Tools for Business

Chatbots for Ecommerce

Live Chat for Ecommerce
Chatbots for Sales and Marketing
Chatbots for Real Estate
Live Chat for Customer Service
Partners

Let's Talk

Partner Programs
Find a trusted agency
Partner portal
Contact

See Tidio in action

Contact sales
Get started free
Contact sales


4.7 (1716+ reviews)


ACCELERATE YOUR GROWTH WITH AI CUSTOMER SERVICE

Answer up to 70% of customer inquiries without human intervention. Convert more
leads, provide stellar support, and supercharge your revenue using our
game-changing AI-driven customer service solution.

Get started free
Contact sales




Trusted by 300,000+ businesses:



Lyro AI Chatbot


THE AI SUPPORT AGENT FOR GROWING BUSINESSES

Lyro is a conversational AI that talks to your audience. Solve up to 70% of
customer problems - on any live channel, in dozens of languages - without extra
hiring. Lyro AI Chatbot answers customers in 6 seconds using only your data and
human-like language. Lyro AI also performs tasks, freeing your support agents to
focus on high-value requests. Scale your operations with predictable customer
service expenses - starting at $0.5/conversation.

Discover Lyro AI Chatbot

Chat with us

Lyro AI Chatbot



70%

Lyro resolution rate

76%

of visitors don’t request transfer to a human agent

“I’m so much happier because we can trust that the customer service is being
taken care of by Lyro. The AI gives customers 24-hour support and helps visitors
go through the website. We’ve had a big revenue growth and Tidio is a large part
of why we’re growing. It’s a massive part of our customer experience.”

Daniel Reid

Co-founder & CEO



Live chat & helpdesk


PROVIDE EXCELLENT SUPPORT WITH LIVE CHAT AND HELPDESK TOOLS

Talk to visitors in real-time with live chat. Track users across your website,
see what pages they’re browsing, and boost sales with personalized discounts.
Handle messages from all your communication channels in a single dashboard.
Decrease your response times with ticket filtering and prioritization. Keep
track of how your agents perform with actionable analytics.

Discover Live chat
Discover Helpdesk
59%

Decrease in waiting time

29%

Decrease in average response times

“I can confidently say that Tidio has played a crucial role in enhancing
customer satisfaction and conversion rates. The personalized touch that Tidio
brings to our sales process is invaluable.”

Isabelle W. Isovic

Inbound Marketing Specialist



Automation


WIN MORE LOYAL CUSTOMERS WITH SALES AND SUPPORT AUTOMATION

Proactively engage visitors and move leads through your funnels with automation.
Use plug-and-play Flows to handle missed conversations, offer discounts, recover
abandoned carts, recommend products, and more. Choose from 40+ Flows templates
available, or create custom automation sales or support Flows with drag and drop
simplicity - no coding skills required.

Discover Flows
88%

Flows helpfulness rate

27%

Increase in conversion rates

“My main goal was to find an easy-to-teach app that covered all the tasks needed
for our customer service. Tidio, from the beginning, was the perfect one. Right
now, more than a third of our ecommerce revenue is made thanks to Tidio.”

Gabriele Scarcella

Ecommerce Manager




SIMPLIFY YOUR WORK: CONNECT TIDIO TO YOUR TECH STACK

See all integrations


and more than 120+ tools to integrate

“We were searching for something that would give us the possibility to use
automations as well as human interactions — and Tidio was the best solution for
that.”

Lorenzo Colucci

Co-founder and CMO @ Ad Hoc Atelier



“The number one thing that has grown our business is offering that customer
service experience the rest of the market has not been able to do.”

Daniel Reid

Co-founder and CEO @ Suitor



“We needed the most sustainable and efficient way to manage the traffic and
improve customer satisfaction. So we implemented Tidio Flows technology.”

Görkem Öğüt

CEO & Founding Partner of Endeksa





JOIN 300,000+ BUSINESSES ACCELERATING THEIR GROWTH WITH TIDIO

Get started free

No credit card required

Contact sales
Tidio
 * About us
 * Contact
 * Partner Programs
 * Jobs – We're hiring!
 * Security
 * Status Page

Product
 * Pricing
 * Lyro AI Chatbot
 * Live Chat
 * Flows
 * Help Desk
 * Tidio+
 * All features
 * Product Updates

Integrations
 * Shopify
 * WordPress
 * All platforms
 * Messenger
 * Instagram
 * WhatsApp
 * All apps

Resources
 * All Resources
 * Blog
 * Case Studies
 * Help Center
 * Tidio vs. Gorgias
 * Tidio vs. Intercom
 * Tidio vs. LiveChat
 * Tidio vs. Zendesk

Help Center
 * Installation
 * Get Started
 * Integrations
 * Flows setup
 * Developers

Contact sales
Pricing

★★★★★
★★★★★
4.7 on Shopify
4.7 on G2
4.8 on Capterra


Join 300k+ businesses that use Tidio

Improve your business with sales, support, and customer service automation

Get started free

Available on:

Browser
Android
iOS
Windows
Mac

CHATBOT
 * Best AI Chatbots
 * How to Create a Chatbot
 * Best Chatbot Apps
 * Best Chatbot Builders
 * Best AI Chatbot Platforms

LIVE CHAT
 * Free Live Chat Software
 * How to Add Live Chat to a Website
 * Ecommerce Live Chat
 * Best Live Chat Software
 * Live Chat for Sales

CUSTOMER SERVICE
 * Best Help Desk Software
 * Chat Widgets for Websites
 * Live Chat for Customer Service
 * WordPress Chatbot Plugins
 * Customer Service Chatbots

SALES
 * Ecommerce Chatbots
 * Real Estate Chatbots
 * Sales Chatbots
 * Chatbots for Business
 * Best Real Life Chatbots

PLATFORMS
 * Shopify Live Chat Apps
 * Shopify Chatbot Apps
 * WordPress Chat Plugins
 * Squarespace Chat Plugins
 * Magento Live Chat Extensions

CHANNELS
 * Instagram Chatbots
 * Facebook Messenger Chatbot
 * WhatsApp Chatbot
 * Instagram Bots for Reactions
 * WhatsApp Automations



Tidio 2024. All rights reserved.

EN



Privacy PolicyTerms and ConditionsDo not sell and share my datasupport@tidio.net