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Tom Talks Microsoft Teams and Microsoft 365 news and opinions
 * Tom Arbuthnot
 * Speaking
 * Microsoft Teams Podcast
 * Tom’s Email Update

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MICROSOFT ANNOUNCE OPERATOR CONNECT MOBILE FOR MICROSOFT TEAMS

By Tom Arbuthnot
March 16, 2022
3 Min read
Add comment

Alongside releasing their 2022 Work Trend Index report today, Microsoft also
announced Operator Connect Mobile. This is a fixed-mobile convergence (FMC)
solution which will allow your mobile device to become a Teams Phone endpoint.

Operator Connect Mobile will preview will begin in Q2 of 2022, with general
availability beginning in the second half of 2022. Initial operator partners
include BT, Rogers, Swisscom, Telia and Verizon with more operators in more
regions to be added in due course.

There are limited details on the specifics. This will be a SIM/eSIM solution
that allows your single number to ring Teams and ring your mobile, so think of
it as a kind of cloud back to back user agent that is SIP to Teams on one side
and GSM/mobile/cell on the other side.

It’s not the same as a call forward/SIM ring, the mobiles PSTN connectivity is
actually via Teams (and then via the relevant operator connect mobile operator)
meaning both inbound and outbound calls made by the normal mobile phone dial pad
route via Microsoft Teams. It also gives a single call history, Teams presence
and voicemail. SMS via the native mobile app/SIM will continue to work. SMS in
Teams is on the roadmap of Operator Connect Mobile.



Some potential benefits to this approach:

 * No sim-ring or call forwarding setup, the mobile is just a “Teams endpoint”
 * You can “uplift” or seamlessly transfer the call from your mobile to Teams
   soft client
 * Existing Teams compliance session recording solutions will work for both
   inbound and outbound calls on the mobile
 * Useful for scenarios where WiFi is poor but mobile coverage is available
 * This could replace DECT solutions in some scenarios
 * The SIM/eSIM could be used with any mobile (though only certain handsets
   support eSIM) including industry-specific/rugged mobile phones
 * eSIMs could potentially be used in BYOD scenarios to allow a “work number” to
   be used on a BYOD mobile, with all the control of Teams to ensure it only
   rings when the user wants it to.
 * Caller ID replacement can be used to replace outbound mobile call ID with a
   main number/Contact Center etc.

Operators can leverage Azure for Operators to establish connectivity between the
operator’s mobile network and the Microsoft O365 cloud., but they don’t have to,
they can continue to leverage their existing certified SBCs, although it may
require some custom development based on their situation.

Azure for Operators is using its Metaswitch Perimeta Session Border Controller
and offering its Managed Service for Teams Calling to support Operator Connect
Mobile, accelerating time-to-market for mobile operator partners.

Reference:

Microsoft blog: Announcing Operator Connect Mobile, delivering mobile-first
experiences for Microsoft Teams Phone

 

MicrosoftTeams mobie operator connect


ABOUT THE AUTHOR

TOM ARBUTHNOT

A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Founder and
Principal at Empowering.Cloud as well as a Solutions Director at Pure IP.

Tom stays up to date with industry developments and shares news and his opinions
on his Tomtalks.blog, UC Today Microsoft Teams Podcast and email list. He is a
regular speaker at events around the world.

View all posts


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Tom Talks Microsoft Teams and Microsoft 365 news and opinions
 * Tom Arbuthnot
 * Speaking
 * Microsoft Teams Podcast
 * Tom’s Email Update


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