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Genesys Cloud / ScreenMeet
ScreenMeet
Author:
ScreenMeet
App Type:
Premium Client
Selling Party:
Genesys Billing Agent
Attestations:
GDPR | HIPAA | SOC 2 | ISO 27001
Free Trial Contact Us


 * Description
 * Pricing
   
 * Product Details
   
   

The ScreenMeet platform completes digital transformation initiatives for Genesys
CX customers. Contact center agents can remotely connect with customers on any
device on any OS, on the web, or in applications.

SOPHISTICATED YET SIMPLE TO USE

 * No downloads
 * Embedded in your Genesys instance
 * Launch in a single click
 * Connect in seconds
 * Sleek UX
 * Multi-channel support
 * Automated session data logging

ENTERPRISE-GRADE

 * Built on Amazon Web Services (AWS), the leading cloud solution
 * Data transmission: TLS and DTLS 1.2+, AES-256-bit encryption
 * SOC2 Type 2 certified
 * Authentication with Genesys for added security
 * Store data in your cloud in Geo

ROI IN MONTHS

 * 3x more usage
 * No CapEx
 * No maintenance fees
 * No forced upgrades
 * No maximum concurrent users
 * No charge for unused licenses
 * Almost no extra training time
 * Customer Success Team included

Meet the product suite that simplifies customer experience. Fortune 500
companies are switching to ScreenMeet. With seamless integration, agents do more
in fewer clicks, while automated session data logging delivers visibility and
insights into every ticket. Reporting is simplified for a 360-degree view and
complete data integration with Genesys.

ScreenMeet Remote Support Manage with ease and have complete control of your
end-users’ device. Remote takeover gives you quick access to Windows, Mac, iOS,
and Android systems directly from the chat, ticket, case, or incident.

ScreenMeet Live Work together seamlessly to improve the customer experience. Our
no-download collaboration offering includes voice, video, screen share, and
mobile camera share.

ScreenMeet Cobrowse Stream your website or mobile app to improve the customer
experience. Our embedded solution requires no software for the customer or
agent.

ScreenMeet Replay Record an issue and upload it as part of a case. Provide more
context for the Agent to resolve the issue more easily.

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Additional Details - ScreenMeet
Offices
 * New Office
   
   

Phone Numbers
Office
865-657-8408
Links
Sales Home Page
Documents Company Overview Privacy Policy
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About AppFoundry

Every year, Genesys® orchestrates billions of remarkable customer experiences
for organizations in more than 100 countries. Through the power of our cloud,
digital and AI technologies, organizations can realize Experience as a Service℠,
our vision for empathetic customer experiences at scale. With Genesys,
organizations have the power to deliver proactive, predictive, and hyper
personalized experiences.

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