Submitted URL: http://click.mail.salesforce.com/?qs=93c68aa61efa2e5e35e2a7151fd594242dec0fadee30b3810fd5b061fc5e2512824e92642730e5c709b1c0bc4e42...
Effective URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGA...
Submission: On August 27 via api from US

Summary

This website contacted 13 IPs in 5 countries across 10 domains to perform 88 HTTP transactions. The main IP is 136.147.57.129, located in United States and belongs to SALESFORCE, US. The main domain is www.salesforce.com.
TLS certificate: Issued by DigiCert SHA2 Secure Server CA on May 19th 2020. Valid for: a year.
This is the only time www.salesforce.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
1 1 136.147.129.81 22606 (EXACT-7)
6 136.147.57.129 14340 (SALESFORCE)
60 2.16.186.155 20940 (AKAMAI-ASN1)
1 2a02:26f0:6c0... 20940 (AKAMAI-ASN1)
5 151.101.113.181 54113 (FASTLY)
1 2606:4700:10:... 13335 (CLOUDFLAR...)
1 143.204.94.3 16509 (AMAZON-02)
3 2a00:1450:400... 15169 (GOOGLE)
1 2a00:1450:400... 15169 (GOOGLE)
1 104.108.68.187 16625 (AKAMAI-AS)
5 161.71.0.38 14340 (SALESFORCE)
1 35.171.135.116 14618 (AMAZON-AES)
2 136.147.42.7 14340 (SALESFORCE)
1 13.110.61.111 14340 (SALESFORCE)
88 13
Domain Requested by
58 c1.sfdcstatic.com www.salesforce.com
c1.sfdcstatic.com
6 www.salesforce.com c1.sfdcstatic.com
5 service.force.com c1.sfdcstatic.com
5 play.vidyard.com www.salesforce.com
play.vidyard.com
3 www.googletagmanager.com www.salesforce.com
www.googletagmanager.com
2 d.la1-c2-phx.salesforceliveagent.com service.force.com
2 a.sfdcstatic.com www.salesforce.com
a.sfdcstatic.com
1 d.la2-c1-ia4.salesforceliveagent.com service.force.com
1 logx.optimizely.com cdn.optimizely.com
1 a10681260716.cdn.optimizely.com cdn.optimizely.com
1 fonts.googleapis.com c1.sfdcstatic.com
1 api.company-target.com c1.sfdcstatic.com
1 geolocation.onetrust.com a.sfdcstatic.com
1 cdn.optimizely.com www.salesforce.com
1 click.mail.salesforce.com 1 redirects
88 15
Subject Issuer Validity Valid
www.salesforce.com
DigiCert SHA2 Secure Server CA
2020-05-19 -
2021-05-19
a year crt.sh
c1.sfdcstatic.com
DigiCert SHA2 Secure Server CA
2020-06-16 -
2021-06-10
a year crt.sh
cdn.optimizely.com
DigiCert SHA2 Secure Server CA
2020-01-20 -
2021-03-20
a year crt.sh
p.ssl.fastly.net
GlobalSign CloudSSL CA - SHA256 - G3
2019-09-03 -
2021-02-22
a year crt.sh
*.onetrust.com
DigiCert SHA2 Secure Server CA
2020-05-21 -
2022-07-27
2 years crt.sh
*.company-target.com
Go Daddy Secure Certificate Authority - G2
2019-06-19 -
2021-08-18
2 years crt.sh
*.google-analytics.com
GTS CA 1O1
2020-08-11 -
2020-11-03
3 months crt.sh
upload.video.google.com
GTS CA 1O1
2020-08-11 -
2020-11-03
3 months crt.sh
*.cdn.optimizely.com
GeoTrust RSA CA 2018
2020-03-05 -
2021-06-04
a year crt.sh
*.um4.force.com
DigiCert SHA2 Secure Server CA
2020-05-11 -
2021-04-28
a year crt.sh
logx.optimizely.com
DigiCert SHA2 High Assurance Server CA
2018-10-01 -
2020-10-05
2 years crt.sh
la1-c2-phx.salesforceliveagent.com
DigiCert SHA2 Secure Server CA
2020-07-06 -
2021-07-06
a year crt.sh
la2-c1-ia4.salesforceliveagent.com
DigiCert SHA2 Secure Server CA
2020-03-05 -
2021-03-06
a year crt.sh

This page contains 5 frames:

Primary Page: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Frame ID: 67CDB9FEB2601C0BF628D23E371797E9
Requests: 84 HTTP requests in this frame

Frame: https://play.vidyard.com/Mf8XXpxLR3DFaSYf87wJTR?v=3.1.1&type=inline&
Frame ID: 3D277D18CE2A93192659AF6561E65BD1
Requests: 1 HTTP requests in this frame

Frame: https://play.vidyard.com/kSVzGH26CyRCKxVrU4qhFb?v=3.1.1&type=inline&
Frame ID: 09CBB6954EC16929550E096931B1BB4E
Requests: 1 HTTP requests in this frame

Frame: https://a10681260716.cdn.optimizely.com/client_storage/a10681260716.html
Frame ID: D34A43A70173C45607706D82A03AC9DC
Requests: 1 HTTP requests in this frame

Frame: https://service.force.com/embeddedservice/5.0/esw.html?parent=https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Frame ID: 289AC72ED0DA9E796F5C3A97C0BC4C84
Requests: 1 HTTP requests in this frame

Screenshot


Page URL History Show full URLs

  1. http://click.mail.salesforce.com/?qs=93c68aa61efa2e5e35e2a7151fd594242dec0fadee30b3810fd5b061fc5e2512824e9264... HTTP 302
    https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU... Page URL

Detected technologies

Overall confidence: 100%
Detected patterns
  • headers server /(?:Apache(?:$|\/([\d.]+)|[^/-])|(?:^|\b)HTTPD)/i

Page Statistics

88
Requests

100 %
HTTPS

29 %
IPv6

10
Domains

15
Subdomains

13
IPs

5
Countries

1325 kB
Transfer

4709 kB
Size

3
Cookies

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

  1. http://click.mail.salesforce.com/?qs=93c68aa61efa2e5e35e2a7151fd594242dec0fadee30b3810fd5b061fc5e2512824e92642730e5c709b1c0bc4e42a318cc4caba4a4c0b182 HTTP 302
    https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email& Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

88 HTTP transactions

Resource
Path
Size
x-fer
Type
MIME-Type
Primary Request /
www.salesforce.com/resources/guides/how-you-work-contact-center/
Redirect Chain
  • http://click.mail.salesforce.com/?qs=93c68aa61efa2e5e35e2a7151fd594242dec0fadee30b3810fd5b061fc5e2512824e92642730e5c709b1c0bc4e42a318cc4caba4a4c0b182
  • https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
177 KB
26 KB
Document
General
Full URL
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
136.147.57.129 , United States, ASN14340 (SALESFORCE, US),
Reverse DNS
dcl4-dfw.www.salesforce.com
Software
Apache /
Resource Hash
66a07234b56b88724f0cc4bf477b9a7cc5770b5636851398ee371e9f7d59ea1f
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains; preload
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Host
www.salesforce.com
Connection
keep-alive
Pragma
no-cache
Cache-Control
no-cache
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36
Accept
text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Sec-Fetch-Site
none
Sec-Fetch-Mode
navigate
Sec-Fetch-User
?1
Sec-Fetch-Dest
document
Accept-Encoding
gzip, deflate, br
Accept-Language
en-US
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date
Thu, 27 Aug 2020 20:58:03 GMT
Server
Apache
X-Frame-Options
SAMEORIGIN
Strict-Transport-Security
max-age=31536000; includeSubDomains; preload
Accept-Ranges
bytes
X-Mod-Pagespeed
active
Vary
Accept-Encoding
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Referrer-Policy
no-referrer-when-downgrade
X-UA-Compatible
IE=9; IE=8; IE=7; IE=EDGE
Cache-Control
max-age=0, no-cache, s-maxage=10
Content-Type
text/html
Content-Length
26277

Redirect headers

Cache-Control
private
Content-Type
text/html; charset=utf-8
Location
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Date
Thu, 27 Aug 2020 20:58:02 GMT
X-Cnection
close
Content-Length
318
SalesforceSans-Regular.woff2
c1.sfdcstatic.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/fonts/
27 KB
27 KB
Font
General
Full URL
https://c1.sfdcstatic.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/fonts/SalesforceSans-Regular.woff2
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Apache /
Resource Hash
6f2251079db9fde7d456ba66a9294899f3024dac928bec71b3ce42e1568f304f
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Origin
https://www.salesforce.com
Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:03 GMT
referrer-policy
no-referrer-when-downgrade
last-modified
Fri, 21 Aug 2020 22:16:27 GMT
server
Apache
status
200
x-frame-options
SAMEORIGIN
content-type
font/woff2
access-control-allow-origin
*
cache-control
max-age=2592000, s-maxage=10
strict-transport-security
max-age=31536000; includeSubDomains
accept-ranges
bytes
content-length
27684
x-content-type-options
nosniff
expires
Sat, 26 Sep 2020 20:58:03 GMT
SalesforceSans-Bold.woff2
c1.sfdcstatic.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/fonts/
27 KB
27 KB
Font
General
Full URL
https://c1.sfdcstatic.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/fonts/SalesforceSans-Bold.woff2
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Apache /
Resource Hash
13873c462325bd5d2b2bbb385fe971e1ced14d0d698e2eabb917fdf7a4af438a
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Origin
https://www.salesforce.com
Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:03 GMT
referrer-policy
no-referrer-when-downgrade
last-modified
Sat, 22 Aug 2020 18:42:29 GMT
server
Apache
status
200
x-frame-options
SAMEORIGIN
content-type
font/woff2
access-control-allow-origin
*
cache-control
max-age=2592000, s-maxage=10
strict-transport-security
max-age=31536000; includeSubDomains
accept-ranges
bytes
content-length
27648
x-content-type-options
nosniff
expires
Sat, 26 Sep 2020 20:58:03 GMT
SalesforceSans-Light.woff2
c1.sfdcstatic.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/fonts/
27 KB
27 KB
Font
General
Full URL
https://c1.sfdcstatic.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/fonts/SalesforceSans-Light.woff2
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Apache /
Resource Hash
7426cb15546f93f7cbedcedc6bc12b76d5f370c9f128c21f36b08c4207df1a2d
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Origin
https://www.salesforce.com
Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:03 GMT
referrer-policy
no-referrer-when-downgrade
last-modified
Fri, 21 Aug 2020 21:25:51 GMT
server
Apache
status
200
x-frame-options
SAMEORIGIN
content-type
font/woff2
access-control-allow-origin
*
cache-control
max-age=2592000, s-maxage=10
strict-transport-security
max-age=31536000; includeSubDomains
accept-ranges
bytes
content-length
27732
x-content-type-options
nosniff
expires
Sat, 26 Sep 2020 20:58:03 GMT
salesforce-icons.woff2
c1.sfdcstatic.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/fonts/
15 KB
15 KB
Font
General
Full URL
https://c1.sfdcstatic.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/fonts/salesforce-icons.woff2
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Apache /
Resource Hash
e86f5ad3afdd08d69278cc7e5203407aed8a8069c92bfb04988f8a859990c692
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Origin
https://www.salesforce.com
Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:03 GMT
referrer-policy
no-referrer-when-downgrade
last-modified
Sat, 22 Aug 2020 18:42:55 GMT
server
Apache
status
200
x-frame-options
SAMEORIGIN
content-type
font/woff2
access-control-allow-origin
*
cache-control
max-age=2592000, s-maxage=10
strict-transport-security
max-age=31536000; includeSubDomains
accept-ranges
bytes
content-length
15056
x-content-type-options
nosniff
expires
Sat, 26 Sep 2020 20:58:03 GMT
all~sfdc-forms.bundle.ab7573407e52ed51d9db.css
c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/
75 KB
7 KB
Stylesheet
General
Full URL
https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/all~sfdc-forms.bundle.ab7573407e52ed51d9db.css
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
54e368ffed2743c8dd9ff2b42c51c7696189f054edd3b3d346348beb34657c75
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Wed, 26 Aug 2020 18:06:50 GMT
server
Akamai Resource Optimizer
date
Thu, 27 Aug 2020 20:58:03 GMT
x-frame-options
SAMEORIGIN
content-type
text/css
status
200
cache-control
max-age=1209600, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
7000
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:03 GMT
all.bundle.ab7573407e52ed51d9db.css
c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/
1 MB
106 KB
Stylesheet
General
Full URL
https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/all.bundle.ab7573407e52ed51d9db.css
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
d3259f3c60fd6509ca8be9cc588a034930153f505ae4ff7f708217cf418478f1
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
etag
W/"PSA-hL1NXzkjzf"
x-original-content-length
1204881
status
200
content-length
107697
referrer-policy
no-referrer-when-downgrade
last-modified
Mon, 24 Aug 2020 16:56:36 GMT
server
Akamai Resource Optimizer
x-frame-options
SAMEORIGIN
date
Thu, 27 Aug 2020 20:58:03 GMT
vary
Accept-Encoding
content-type
text/css
cache-control
max-age=1209600
accept-ranges
bytes
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:03 GMT
sfdc-liveChat.bundle.ab7573407e52ed51d9db.css
c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/
9 KB
2 KB
Stylesheet
General
Full URL
https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/sfdc-liveChat.bundle.ab7573407e52ed51d9db.css
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
df7176354fef6f60cab704d077d42a0bd493665588f229c8f85948f6211c8ce2
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Mon, 24 Aug 2020 19:09:18 GMT
server
Akamai Resource Optimizer
date
Thu, 27 Aug 2020 20:58:03 GMT
x-frame-options
SAMEORIGIN
content-type
text/css
status
200
cache-control
max-age=1209600, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
1749
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:03 GMT
vendors~polyfills~scriptloader.bundle.ab7573407e52ed51d9db.js
c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/
13 KB
5 KB
Script
General
Full URL
https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/vendors~polyfills~scriptloader.bundle.ab7573407e52ed51d9db.js
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
cbc4c15457733d6fe8b237be3ea0632d2d436a7124b86dd92ceca8d56aec5fe0
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Mon, 24 Aug 2020 15:04:46 GMT
server
Akamai Resource Optimizer
date
Thu, 27 Aug 2020 20:58:03 GMT
x-frame-options
SAMEORIGIN
content-type
text/javascript
status
200
cache-control
max-age=1209600
accept-ranges
bytes
vary
Accept-Encoding
content-length
4431
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:03 GMT
polyfills.bundle.ab7573407e52ed51d9db.js
c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/
4 KB
2 KB
Script
General
Full URL
https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/polyfills.bundle.ab7573407e52ed51d9db.js
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
b4d51448258b50092ee0becdb2c926d1fd65914a74552b247cb6f8a2e35e4be3
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Tue, 25 Aug 2020 18:54:00 GMT
server
Akamai Resource Optimizer
date
Thu, 27 Aug 2020 20:58:03 GMT
x-frame-options
SAMEORIGIN
content-type
text/javascript
status
200
cache-control
max-age=1209600, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
1719
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:03 GMT
vendors~scriptloader.bundle.ab7573407e52ed51d9db.js
c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/
11 KB
4 KB
Script
General
Full URL
https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/vendors~scriptloader.bundle.ab7573407e52ed51d9db.js
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
be365327b5ee3b748d71b3fb0419c2d17a05078d02d11a6df4c77ca17d0f1d94
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Mon, 24 Aug 2020 17:46:56 GMT
server
Akamai Resource Optimizer
date
Thu, 27 Aug 2020 20:58:03 GMT
x-frame-options
SAMEORIGIN
content-type
text/javascript
status
200
cache-control
max-age=1209600, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
3942
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:03 GMT
scriptloader.bundle.ab7573407e52ed51d9db.js
c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/
13 KB
3 KB
Script
General
Full URL
https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/scriptloader.bundle.ab7573407e52ed51d9db.js
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
c939d2eeb0362d8610859e50dc16a0863341727f9dc176846dec1655a39974d3
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Tue, 25 Aug 2020 19:37:40 GMT
server
Akamai Resource Optimizer
date
Thu, 27 Aug 2020 20:58:03 GMT
x-frame-options
SAMEORIGIN
content-type
text/javascript
status
200
cache-control
max-age=1209600, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
3002
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:03 GMT
all~sfdc-forms.bundle.ab7573407e52ed51d9db.js
c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/
129 B
424 B
Script
General
Full URL
https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/all~sfdc-forms.bundle.ab7573407e52ed51d9db.js
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
91133ba9cca109325d8ac00d413535d05170ee6aa49c80c3d4432fa94505f999
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Tue, 25 Aug 2020 20:43:45 GMT
server
Akamai Resource Optimizer
date
Thu, 27 Aug 2020 20:58:03 GMT
x-frame-options
SAMEORIGIN
content-type
text/javascript
status
200
cache-control
max-age=1209600, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
91
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:03 GMT
all.bundle.ab7573407e52ed51d9db.js
c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/
2 KB
1 KB
Script
General
Full URL
https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/all.bundle.ab7573407e52ed51d9db.js
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
57e3f49df40d1f0aba5cc2fa38deb0f571b0d2304951cfe7fdab0470c5fc6a95
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Sun, 23 Aug 2020 16:58:47 GMT
server
Akamai Resource Optimizer
date
Thu, 27 Aug 2020 20:58:03 GMT
x-frame-options
SAMEORIGIN
content-type
text/javascript
status
200
cache-control
max-age=1209600, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
892
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:03 GMT
sfdc-forms.bundle.ab7573407e52ed51d9db.js
c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/
2 KB
1 KB
Script
General
Full URL
https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/sfdc-forms.bundle.ab7573407e52ed51d9db.js
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
ca5f4028e27a52f99895c2090b108b95e2fd313040e5fcf3ee5b84dd6e61d3f6
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Mon, 24 Aug 2020 17:32:22 GMT
server
Akamai Resource Optimizer
date
Thu, 27 Aug 2020 20:58:03 GMT
x-frame-options
SAMEORIGIN
content-type
text/javascript
status
200
cache-control
max-age=1209600, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
713
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:03 GMT
sfdc-liveChat.bundle.ab7573407e52ed51d9db.js
c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/
1 KB
823 B
Script
General
Full URL
https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/sfdc-liveChat.bundle.ab7573407e52ed51d9db.js
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
658c169a047b5540079fd03ca1e25d2508caa9eb9a9f0ca683b0784b401b2c44
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Sun, 23 Aug 2020 17:12:02 GMT
server
Akamai Resource Optimizer
date
Thu, 27 Aug 2020 20:58:03 GMT
x-frame-options
SAMEORIGIN
content-type
text/javascript
status
200
cache-control
max-age=1209600, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
489
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:03 GMT
clientlibs_onetrust.min.8805d53f6f7bc062e14e354f8939c1cb.css
c1.sfdcstatic.com/etc/clientlibs/sfdc-aem-master/
14 KB
2 KB
Stylesheet
General
Full URL
https://c1.sfdcstatic.com/etc/clientlibs/sfdc-aem-master/clientlibs_onetrust.min.8805d53f6f7bc062e14e354f8939c1cb.css
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
33377a72c1b60b33c72ec1802610b7ff1f2fd5df6739d814460b5b82281b02f3
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:03 GMT
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Sun, 23 Aug 2020 21:46:31 GMT
server
Akamai Resource Optimizer
vary
Accept-Encoding
content-type
text/css
status
200
cache-control
max-age=1209600, s-maxage=10
strict-transport-security
max-age=31536000; includeSubDomains
accept-ranges
bytes
content-length
1718
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:03 GMT
sfdc_jquery.min.c10a790f1fe1cf5a315288c13d808923.js
c1.sfdcstatic.com/etc/clientlibs/sfdc-aem-master/
124 KB
38 KB
Script
General
Full URL
https://c1.sfdcstatic.com/etc/clientlibs/sfdc-aem-master/sfdc_jquery.min.c10a790f1fe1cf5a315288c13d808923.js
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
100a0cf50ea49820a158f76c927b0226ff860b8d8d19172a9a871a5c13895cca
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Tue, 25 Aug 2020 00:27:08 GMT
server
Akamai Resource Optimizer
date
Thu, 27 Aug 2020 20:58:03 GMT
x-frame-options
SAMEORIGIN
content-type
text/javascript
status
200
cache-control
max-age=1209600, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
38140
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:03 GMT
742a15b9-6aa4-4c2f-99c1-ad4ca220cf96.js
a.sfdcstatic.com/www/prod/oneTrustV3/
375 KB
55 KB
Script
General
Full URL
https://a.sfdcstatic.com/www/prod/oneTrustV3/742a15b9-6aa4-4c2f-99c1-ad4ca220cf96.js
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
5641e10c8e69db39dfe833c5b4ccb69adad22192227b2bdde03b5b1126768d78

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:03 GMT
content-encoding
br
last-modified
Sun, 09 Aug 2020 03:01:51 GMT
server
Akamai Resource Optimizer
etag
"d32914d7002079cfcd2c06d7a86e7b2a:1578598545"
vary
Accept-Encoding
content-type
application/x-javascript
status
200
cache-control
max-age=2322858
accept-ranges
bytes
content-length
55682
expires
Wed, 23 Sep 2020 18:12:21 GMT
clientlibs_onetrust.min.e51a8ad2c422d57450f47c99afc36235.js
c1.sfdcstatic.com/etc/clientlibs/sfdc-aem-master/
3 KB
992 B
Script
General
Full URL
https://c1.sfdcstatic.com/etc/clientlibs/sfdc-aem-master/clientlibs_onetrust.min.e51a8ad2c422d57450f47c99afc36235.js
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
5d46ba8b97e22fc51cdbe2efb42f17fc68e5d4a71642d72a194381dc2d07b4ec
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Wed, 26 Aug 2020 21:59:26 GMT
server
Akamai Resource Optimizer
date
Thu, 27 Aug 2020 20:58:03 GMT
x-frame-options
SAMEORIGIN
content-type
text/javascript
status
200
cache-control
max-age=1209600, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
658
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:03 GMT
modern.min.3a0ad4c7614495b1cae264dfcb9b9813.js
c1.sfdcstatic.com/etc.clientlibs/clientlibs/granite/lodash/
34 KB
11 KB
Script
General
Full URL
https://c1.sfdcstatic.com/etc.clientlibs/clientlibs/granite/lodash/modern.min.3a0ad4c7614495b1cae264dfcb9b9813.js
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
355604a949ef95ceffcd21a7e9b5ed27c95d847f95127e0ddad5aa1793f1bb74
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Thu, 27 Aug 2020 17:27:58 GMT
server
Akamai Resource Optimizer
date
Thu, 27 Aug 2020 20:58:03 GMT
x-frame-options
SAMEORIGIN
content-type
text/javascript
status
200
cache-control
max-age=1209600, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
10446
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:03 GMT
clientlibs_analytics_top.min.079acc6ac381449fc3161fc4777ff535.js
c1.sfdcstatic.com/etc/clientlibs/sfdc-aem-master/
26 KB
8 KB
Script
General
Full URL
https://c1.sfdcstatic.com/etc/clientlibs/sfdc-aem-master/clientlibs_analytics_top.min.079acc6ac381449fc3161fc4777ff535.js
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
674a5e30fc790ce9a5a1510978c66b7f55efbc29e64606b241b8bf6d1855df5d
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Thu, 27 Aug 2020 09:39:12 GMT
server
Akamai Resource Optimizer
date
Thu, 27 Aug 2020 20:58:03 GMT
x-frame-options
SAMEORIGIN
content-type
text/javascript
status
200
cache-control
max-age=1209600, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
7671
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:03 GMT
10681260716.js
cdn.optimizely.com/js/
369 KB
101 KB
Script
General
Full URL
https://cdn.optimizely.com/js/10681260716.js
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2a02:26f0:6c00:2a0::13b8 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
Software
AmazonS3 /
Resource Hash
688c6091f871bf11fc41dda16d0af8bf688ed8840e07662df760876b16e3c902
Security Headers
Name Value
Strict-Transport-Security max-age=15768000

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

x-amz-meta-pci_enabled
False
x-amz-version-id
YiqiCpG94nU5dZrhGnRIdpl64W2x23AJ
content-encoding
gzip
etag
"83311b165a48b4788c6d08a4f7be6bbe"
x-amz-request-id
B8EC0CC0666E2856
status
200
x-amz-replication-status
COMPLETED
access-control-allow-methods
GET, HEAD
server-timing
cdn;desc="AkamaiION";dur=0,rtt;desc="4";dur=0,cdnip;desc="2a02:26f0:6c00:2a0::13b8";dur=0,cdnmap;desc="";dur=0,proto;desc="h2";dur=0
vary
Accept-Encoding
content-length
102534
x-amz-id-2
zlL5z84Ju83PhWei30vzGjHD+TAJFKZdHUC++ibRZrzvDZlSVLR/dp8GoXj1zzXgzRGz08a0794=
last-modified
Mon, 24 Aug 2020 18:50:24 GMT
server
AmazonS3
date
Thu, 27 Aug 2020 20:58:03 GMT
access-control-max-age
86400
strict-transport-security
max-age=15768000
content-type
text/javascript; charset=utf-8
access-control-allow-origin
*
access-control-expose-headers
x-amz-meta-revision
cache-control
max-age=1800
x-amz-meta-revision
9093
accept-ranges
bytes
timing-allow-origin
*
access-control-allow-headers
*
shared.min.d8eee0685f08a5253a1d753a2619a08f.js
c1.sfdcstatic.com/etc.clientlibs/foundation/clientlibs/
24 KB
6 KB
Script
General
Full URL
https://c1.sfdcstatic.com/etc.clientlibs/foundation/clientlibs/shared.min.d8eee0685f08a5253a1d753a2619a08f.js
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
4086c8cd4c3361452c1c1da9af3034fc90f4a375c4f6195f31d6dcf1c7b56f00
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Mon, 24 Aug 2020 16:58:01 GMT
server
Akamai Resource Optimizer
date
Thu, 27 Aug 2020 20:58:03 GMT
x-frame-options
SAMEORIGIN
content-type
text/javascript
status
200
cache-control
max-age=1209600, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
6188
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:03 GMT
kernel.min.af1d993dc9c43e55c2e3d0081126f9c9.js
c1.sfdcstatic.com/etc.clientlibs/cq/personalization/clientlib/personalization/
122 KB
24 KB
Script
General
Full URL
https://c1.sfdcstatic.com/etc.clientlibs/cq/personalization/clientlib/personalization/kernel.min.af1d993dc9c43e55c2e3d0081126f9c9.js
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
c58a8db047d6014b96677f047acd8d5bdf537b3a773ede48eeaf778be0108bd0
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
etag
W/"PSA-rx2ZPcnEPl"
x-original-content-length
124525
status
200
content-length
23709
referrer-policy
no-referrer-when-downgrade
last-modified
Thu, 27 Aug 2020 09:41:19 GMT
server
Akamai Resource Optimizer
x-frame-options
SAMEORIGIN
date
Thu, 27 Aug 2020 20:58:03 GMT
vary
Accept-Encoding
content-type
text/javascript
cache-control
max-age=1209600, s-maxage=10
accept-ranges
bytes
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:03 GMT
logo-salesforce.svg
c1.sfdcstatic.com/content/dam/sfdc-docs/www/logos/
7 KB
3 KB
Image
General
Full URL
https://c1.sfdcstatic.com/content/dam/sfdc-docs/www/logos/logo-salesforce.svg
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Apache /
Resource Hash
6c059a080ca956dcc4979456118b4ce75b28d173e023edcb118494eb0f2fe3f1
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
gzip
referrer-policy
no-referrer-when-downgrade
last-modified
Thu, 27 Aug 2020 09:37:33 GMT
server
Apache
date
Thu, 27 Aug 2020 20:58:03 GMT
x-frame-options
SAMEORIGIN
content-type
image/svg+xml
status
200
cache-control
private, max-age=139, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
3016
x-content-type-options
nosniff
expires
Thu, 27 Aug 2020 21:00:22 GMT
ltc-sfdc-nav-events.png
c1.sfdcstatic.com/content/dam/web/en_us/www/images/nav/
5 KB
6 KB
Image
General
Full URL
https://c1.sfdcstatic.com/content/dam/web/en_us/www/images/nav/ltc-sfdc-nav-events.png
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Image Manager /
Resource Hash
5bc026a249224f347768933b1914fdd40c29face37b5183e367d86e567e438e0
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:03 GMT
x-check-cacheable
YES
x-serial
918
strict-transport-security
max-age=31536000; includeSubDomains
content-type
image/png
status
200
cache-control
private, no-transform, max-age=5156470
last-modified
Thu, 27 Aug 2020 13:20:22 GMT
content-length
5578
server
Akamai Image Manager
expires
Mon, 26 Oct 2020 13:19:13 GMT
spacer.gif
c1.sfdcstatic.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/
43 B
242 B
Image
General
Full URL
https://c1.sfdcstatic.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/imgs/spacer.gif
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Image Manager /
Resource Hash
caa849b179befa2645a8e2c474d2e82a76777a3305315ece911013e8ee9a916c
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:03 GMT
last-modified
Tue, 18 Aug 2020 01:08:39 GMT
server
Akamai Image Manager
strict-transport-security
max-age=31536000; includeSubDomains
content-type
image/gif
status
200
cache-control
private, no-transform, max-age=4334981
content-length
43
expires
Sat, 17 Oct 2020 01:07:44 GMT
salesforce-cloud-logo-sm.png
c1.sfdcstatic.com/content/dam/sfdc-docs/www/logos/
1 KB
2 KB
Image
General
Full URL
https://c1.sfdcstatic.com/content/dam/sfdc-docs/www/logos/salesforce-cloud-logo-sm.png
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Image Manager /
Resource Hash
4cd420920b15d9e16997b15e602416ebb605bbe6ba1b94718093a441cbe847fe
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:03 GMT
x-check-cacheable
YES
x-serial
1676
strict-transport-security
max-age=31536000; includeSubDomains
content-type
image/webp
status
200
cache-control
private, no-transform, max-age=4334880
last-modified
Tue, 18 Aug 2020 01:05:35 GMT
content-length
1476
server
Akamai Image Manager
expires
Sat, 17 Oct 2020 01:06:03 GMT
Mf8XXpxLR3DFaSYf87wJTR.js
play.vidyard.com/
55 KB
13 KB
Script
General
Full URL
https://play.vidyard.com/Mf8XXpxLR3DFaSYf87wJTR.js?v=3.1.1&type=inline
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
151.101.113.181 Frankfurt am Main, Germany, ASN54113 (FASTLY, US),
Reverse DNS
Software
/
Resource Hash
d655a019ba9dfc878eb03355af2236ce9b2e7739d13adb0bb189f8715fab39b6
Security Headers
Name Value
X-Frame-Options ALLOWALL

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:03 GMT
content-encoding
gzip
age
4
x-cache
HIT
status
200
content-length
13498
x-served-by
cache-hhn4068-HHN
x-china
0
access-control-allow-origin
*
referrer-policy
no-referrer-when-downgrade
x-timer
S1598561883.495934,VS0,VE1
x-frame-options
ALLOWALL
etag
W/"daeb-wMPjT4VUeoWDDvrRvDRc0yN6jKM"
vary
X-ThumbnailAB, X-China, accept-language, Accept-Encoding
content-type
text/javascript; charset=utf-8
via
1.1 varnish
cache-control
no-store, no-cache, must-revalidate
accept-ranges
bytes
x-cache-hits
1
api.js
play.vidyard.com/v0/
19 KB
7 KB
Script
General
Full URL
https://play.vidyard.com/v0/api.js
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
151.101.113.181 Frankfurt am Main, Germany, ASN54113 (FASTLY, US),
Reverse DNS
Software
/
Resource Hash
06f1b17261a97034acecee47795430bbef494e1bb6cc485a0bb2e2706c306212

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:03 GMT
content-encoding
gzip
age
1760
x-cache
HIT
status
200
content-length
7177
x-served-by
cache-hhn4068-HHN
x-china
0
last-modified
Thu, 25 Oct 2018 14:39:19 GMT
x-timer
S1598561884.536452,VS0,VE0
etag
"603e57b442d3669220080d39dde2e534"
vary
X-ThumbnailAB, X-China, accept-language, Accept-Encoding
content-type
application/javascript
via
1.1 varnish
accept-ranges
bytes
x-cache-hits
3
kSVzGH26CyRCKxVrU4qhFb.js
play.vidyard.com/
248 KB
83 KB
Script
General
Full URL
https://play.vidyard.com/kSVzGH26CyRCKxVrU4qhFb.js?v=3.1.1&type=inline
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
151.101.113.181 Frankfurt am Main, Germany, ASN54113 (FASTLY, US),
Reverse DNS
Software
/
Resource Hash
90f147e3b046f0618ddf195dd23518d6c24dc6c5ef16dc1669104c60667e9716
Security Headers
Name Value
X-Frame-Options ALLOWALL

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:03 GMT
content-encoding
gzip
age
4
x-cache
HIT
status
200
content-length
84631
x-served-by
cache-hhn4068-HHN
x-china
0
access-control-allow-origin
*
referrer-policy
no-referrer-when-downgrade
x-timer
S1598561884.541435,VS0,VE1
x-frame-options
ALLOWALL
etag
W/"3debd-70mluUeek/BWjes/7L+DrEuweZ4"
vary
X-ThumbnailAB, X-China, accept-language, Accept-Encoding
content-type
text/javascript; charset=utf-8
via
1.1 varnish
cache-control
no-store, no-cache, must-revalidate
accept-ranges
bytes
x-cache-hits
1
astro-butterlies.png
c1.sfdcstatic.com/content/dam/web/en_us/www/images/resource-center/
18 KB
19 KB
Image
General
Full URL
https://c1.sfdcstatic.com/content/dam/web/en_us/www/images/resource-center/astro-butterlies.png
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Image Manager /
Resource Hash
e8cc6c75f329441413ecd3f4e2f3202123753b7053f57090ac74ce26755d6dde
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:03 GMT
x-check-cacheable
YES
x-serial
1829
strict-transport-security
max-age=31536000; includeSubDomains
content-type
image/webp
status
200
cache-control
private, no-transform, max-age=4334734
last-modified
Tue, 18 Aug 2020 01:03:44 GMT
content-length
18812
server
Akamai Image Manager
expires
Sat, 17 Oct 2020 01:03:37 GMT
accessibility.min.6fe5d4427361a4c0ca5a75457e3e4256.css
c1.sfdcstatic.com/etc.clientlibs/wcm/foundation/clientlibs/
154 B
401 B
Stylesheet
General
Full URL
https://c1.sfdcstatic.com/etc.clientlibs/wcm/foundation/clientlibs/accessibility.min.6fe5d4427361a4c0ca5a75457e3e4256.css
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
00ac289322e540e9e3590f66ee3dd65a33a48fcffb7e4be6232548e1c84fd422
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Thu, 27 Aug 2020 09:39:37 GMT
server
Akamai Resource Optimizer
date
Thu, 27 Aug 2020 20:58:03 GMT
x-frame-options
SAMEORIGIN
content-type
text/css
status
200
cache-control
max-age=1209600, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
73
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:03 GMT
clientlibs_analytics_bottom.min.93ffdf129073ff89dbe5c2df662874f3.js
c1.sfdcstatic.com/etc/clientlibs/sfdc-aem-master/
210 KB
57 KB
Script
General
Full URL
https://c1.sfdcstatic.com/etc/clientlibs/sfdc-aem-master/clientlibs_analytics_bottom.min.93ffdf129073ff89dbe5c2df662874f3.js
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
cb7315d3ce2de7532ef56f62da5c13d875d5f6539dd89e2e45ecd739523c602f
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Mon, 24 Aug 2020 18:22:08 GMT
server
Akamai Resource Optimizer
date
Thu, 27 Aug 2020 20:58:03 GMT
x-frame-options
SAMEORIGIN
content-type
text/javascript
status
200
cache-control
max-age=1209600, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
57463
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:03 GMT
en.json
a.sfdcstatic.com/www/prod/oneTrustV3/742a15b9-6aa4-4c2f-99c1-ad4ca220cf96/
60 KB
61 KB
XHR
General
Full URL
https://a.sfdcstatic.com/www/prod/oneTrustV3/742a15b9-6aa4-4c2f-99c1-ad4ca220cf96/en.json
Requested by
Host: a.sfdcstatic.com
URL: https://a.sfdcstatic.com/www/prod/oneTrustV3/742a15b9-6aa4-4c2f-99c1-ad4ca220cf96.js
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
AkamaiNetStorage /
Resource Hash
a62c00b15fa8562aeedcbd77b416f06c2401219c13a9d9aef8da60a63c408f79

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:03 GMT
last-modified
Wed, 12 Aug 2020 21:51:38 GMT
server
AkamaiNetStorage
etag
"2c9abf61e2551d8978ed104f4f04d36e:1597269098.078102"
status
200
content-type
application/json; charset=utf-8
access-control-allow-origin
*
cache-control
max-age=3600
accept-ranges
bytes
content-length
61741
expires
Thu, 27 Aug 2020 21:58:03 GMT
location
geolocation.onetrust.com/cookieconsentpub/v1/geo/
197 B
391 B
Script
General
Full URL
https://geolocation.onetrust.com/cookieconsentpub/v1/geo/location
Requested by
Host: a.sfdcstatic.com
URL: https://a.sfdcstatic.com/www/prod/oneTrustV3/742a15b9-6aa4-4c2f-99c1-ad4ca220cf96.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2606:4700:10::6814:b844 , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare /
Resource Hash
ed826e9cc454eb4be16b0b0dc1fba2a298e925be251582f8e0ed6641bca378f3
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains; preload

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:03 GMT
content-encoding
gzip
server
cloudflare
expect-ct
max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
vary
Accept-Encoding
content-type
text/javascript
status
200
strict-transport-security
max-age=31536000; includeSubDomains; preload
cf-ray
5c98b55c0c0c1776-FRA
cf-request-id
04d34fad86000017761708c200000001
ip.json
api.company-target.com/api/v2/
436 B
942 B
XHR
General
Full URL
https://api.company-target.com/api/v2/ip.json?token=09dd7a8bed725339af3ce985f86800730b42b5cf
Requested by
Host: c1.sfdcstatic.com
URL: https://c1.sfdcstatic.com/etc/clientlibs/sfdc-aem-master/sfdc_jquery.min.c10a790f1fe1cf5a315288c13d808923.js
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
143.204.94.3 Seattle, United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-143-204-94-3.fra50.r.cloudfront.net
Software
nginx /
Resource Hash
0d24e9923edbf8af778b0e4b424f25f68e5eaf62a395eb7a2242206bf4955b30

Request headers

Accept
application/json, text/javascript, */*; q=0.01
Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:03 GMT
identification-source
CENTRAL
vary
Accept-Encoding, Origin
x-amz-cf-pop
FRA50-C1
x-cache
Miss from cloudfront
status
200
request-id
4408b951-faac-4231-9337-761d62bb5fdd
content-encoding
gzip
pragma
no-cache
access-control-allow-origin
https://www.salesforce.com
server
nginx
access-control-max-age
7200
access-control-allow-methods
GET, POST, OPTIONS
content-type
application/json;charset=utf-8
via
1.1 1b73451818d2dd47a574604c0b84f692.cloudfront.net (CloudFront)
access-control-expose-headers
cache-control
no-cache, no-store, max-age=0, must-revalidate
access-control-allow-credentials
true
api-version
v2
access-control-allow-headers
DNT,X-Mx-ReqToken,Keep-Alive,User-Agent,X-Requested-With,If-Modified-Since,Cache-Control,Content-Type
x-amz-cf-id
QExtd5EeAwH2NL8CJ-wfSnhtfPXKvAJDvkUuQmn4-mD6JmdhT0SEXA==
expires
Wed, 26 Aug 2020 20:58:03 GMT
g
www.salesforce.com/wbin/www-core/f/
344 B
416 B
XHR
General
Full URL
https://www.salesforce.com/wbin/www-core/f/g?analytics=true
Requested by
Host: c1.sfdcstatic.com
URL: https://c1.sfdcstatic.com/etc/clientlibs/sfdc-aem-master/sfdc_jquery.min.c10a790f1fe1cf5a315288c13d808923.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
136.147.57.129 , United States, ASN14340 (SALESFORCE, US),
Reverse DNS
dcl4-dfw.www.salesforce.com
Software
/
Resource Hash
e3190bb2354f6fbe1efcebced2eed584982cfadf1e2f37b37736a1ea75005a45

Request headers

Accept
application/json, text/javascript, */*; q=0.01
Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
X-Requested-With
XMLHttpRequest
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Content-Length
344
Content-Type
application/json
gtm.js
www.googletagmanager.com/
306 KB
76 KB
Script
General
Full URL
https://www.googletagmanager.com/gtm.js?id=GTM-WRXS6TH
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:820::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Google Tag Manager /
Resource Hash
adf5d91b39ba3678786283c2ae2f4d8bf4a60d468930a30bbbf87798ed9b4ba5
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Xss-Protection 0

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:03 GMT
content-encoding
br
vary
Accept-Encoding
status
200
alt-svc
h3-29=":443"; ma=2592000,h3-27=":443"; ma=2592000,h3-T050=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
77945
x-xss-protection
0
last-modified
Thu, 27 Aug 2020 19:58:13 GMT
server
Google Tag Manager
strict-transport-security
max-age=31536000; includeSubDomains
content-type
application/javascript; charset=UTF-8
access-control-allow-origin
*
cache-control
private, max-age=900
access-control-allow-credentials
true
access-control-allow-headers
Cache-Control
expires
Thu, 27 Aug 2020 20:58:03 GMT
css
fonts.googleapis.com/
2 KB
559 B
Stylesheet
General
Full URL
https://fonts.googleapis.com/css?family=Lato:300,400,700
Requested by
Host: c1.sfdcstatic.com
URL: https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/all.bundle.ab7573407e52ed51d9db.css
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:806::200a Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
ESF /
Resource Hash
f7d6b1c8e88874fb2696fc3128ea91fc6f47915466ea9f566ab2c39fcebffbd6
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN
X-Xss-Protection 0

Request headers

Referer
https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/all.bundle.ab7573407e52ed51d9db.css
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000
content-encoding
gzip
x-content-type-options
nosniff
status
200
alt-svc
h3-29=":443"; ma=2592000,h3-27=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-T050=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
x-xss-protection
0
last-modified
Thu, 27 Aug 2020 20:52:57 GMT
server
ESF
date
Thu, 27 Aug 2020 20:58:03 GMT
x-frame-options
SAMEORIGIN
content-type
text/css; charset=utf-8
access-control-allow-origin
*
cache-control
private, max-age=86400, stale-while-revalidate=604800
timing-allow-origin
*
link
<https://fonts.gstatic.com>; rel=preconnect; crossorigin
expires
Thu, 27 Aug 2020 20:58:03 GMT
HERO_COVER_YourGuidetoBuildaResilientServiceOrg_1440x306.jpg
c1.sfdcstatic.com/content/dam/web/en_us/www/images/resource-center/
32 KB
32 KB
Image
General
Full URL
https://c1.sfdcstatic.com/content/dam/web/en_us/www/images/resource-center/HERO_COVER_YourGuidetoBuildaResilientServiceOrg_1440x306.jpg
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Image Manager /
Resource Hash
3045df9fddbb1139d9ce23f36f77254c5b2add04a4d59583f35e7372f5fa5e56
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:03 GMT
last-modified
Tue, 14 Jul 2020 02:34:31 GMT
server
Akamai Image Manager
strict-transport-security
max-age=31536000; includeSubDomains
content-type
image/webp
status
200
cache-control
private, no-transform, max-age=1316179
content-length
32276
expires
Sat, 12 Sep 2020 02:34:22 GMT
Mf8XXpxLR3DFaSYf87wJTR
play.vidyard.com/ Frame 3D27
0
0
Document
General
Full URL
https://play.vidyard.com/Mf8XXpxLR3DFaSYf87wJTR?v=3.1.1&type=inline&
Requested by
Host: play.vidyard.com
URL: https://play.vidyard.com/Mf8XXpxLR3DFaSYf87wJTR.js?v=3.1.1&type=inline
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
151.101.113.181 Frankfurt am Main, Germany, ASN54113 (FASTLY, US),
Reverse DNS
Software
/
Resource Hash
Security Headers
Name Value
X-Frame-Options ALLOWALL

Request headers

:method
GET
:authority
play.vidyard.com
:scheme
https
:path
/Mf8XXpxLR3DFaSYf87wJTR?v=3.1.1&type=inline&
pragma
no-cache
cache-control
no-cache
upgrade-insecure-requests
1
user-agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36
accept
text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
sec-fetch-site
cross-site
sec-fetch-mode
navigate
sec-fetch-dest
iframe
referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
accept-encoding
gzip, deflate, br
accept-language
en-US
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36
Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&

Response headers

status
200
content-type
text/html; charset=utf-8
access-control-allow-origin
*
referrer-policy
no-referrer-when-downgrade
x-frame-options
ALLOWALL
cache-control
no-store, no-cache, must-revalidate
etag
W/"dc1-hYiPyvJi7+cf81goLsop1h5Rcz8"
x-china
0
content-encoding
gzip
accept-ranges
bytes
date
Thu, 27 Aug 2020 20:58:03 GMT
via
1.1 varnish
age
3
x-served-by
cache-hhn4068-HHN
x-cache
HIT
x-cache-hits
1
x-timer
S1598561884.608750,VS0,VE1
vary
X-ThumbnailAB, X-China, accept-language, Accept-Encoding
content-length
1452
kSVzGH26CyRCKxVrU4qhFb
play.vidyard.com/ Frame 09CB
0
0
Document
General
Full URL
https://play.vidyard.com/kSVzGH26CyRCKxVrU4qhFb?v=3.1.1&type=inline&
Requested by
Host: play.vidyard.com
URL: https://play.vidyard.com/kSVzGH26CyRCKxVrU4qhFb.js?v=3.1.1&type=inline
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
151.101.113.181 Frankfurt am Main, Germany, ASN54113 (FASTLY, US),
Reverse DNS
Software
/
Resource Hash
Security Headers
Name Value
X-Frame-Options ALLOWALL

Request headers

:method
GET
:authority
play.vidyard.com
:scheme
https
:path
/kSVzGH26CyRCKxVrU4qhFb?v=3.1.1&type=inline&
pragma
no-cache
cache-control
no-cache
upgrade-insecure-requests
1
user-agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36
accept
text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
sec-fetch-site
cross-site
sec-fetch-mode
navigate
sec-fetch-dest
iframe
referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
accept-encoding
gzip, deflate, br
accept-language
en-US
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36
Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&

Response headers

status
200
content-type
text/html; charset=utf-8
access-control-allow-origin
*
referrer-policy
no-referrer-when-downgrade
x-frame-options
ALLOWALL
cache-control
no-store, no-cache, must-revalidate
etag
W/"dc1-hYiPyvJi7+cf81goLsop1h5Rcz8"
x-china
0
content-encoding
gzip
accept-ranges
bytes
date
Thu, 27 Aug 2020 20:58:03 GMT
via
1.1 varnish
age
601071
x-served-by
cache-hhn4068-HHN
x-cache
HIT
x-cache-hits
1
x-timer
S1598561884.703881,VS0,VE1
vary
X-ThumbnailAB, X-China, accept-language, Accept-Encoding
content-length
1452
about-the-author-illustration-desktop.png
c1.sfdcstatic.com/content/dam/web/en_us/www/images/salesforce-resource-center/articles/
19 KB
19 KB
Image
General
Full URL
https://c1.sfdcstatic.com/content/dam/web/en_us/www/images/salesforce-resource-center/articles/about-the-author-illustration-desktop.png
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Image Manager /
Resource Hash
48a88648f7a7184157ba966af53c431bbf403cbe94515a6d75180b65a81c37f8
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:03 GMT
x-check-cacheable
YES
x-serial
1703
strict-transport-security
max-age=31536000; includeSubDomains
content-type
image/webp
status
200
cache-control
private, no-transform, max-age=4360682
last-modified
Tue, 18 Aug 2020 08:16:37 GMT
content-length
19646
server
Akamai Image Manager
expires
Sat, 17 Oct 2020 08:16:05 GMT
astro-2000.jpg
c1.sfdcstatic.com/content/dam/web/en_us/www/images/resource-center/
10 KB
10 KB
Image
General
Full URL
https://c1.sfdcstatic.com/content/dam/web/en_us/www/images/resource-center/astro-2000.jpg
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Image Manager /
Resource Hash
8f9faf923f7dfcf54e9bd889937749cd9d10be7994cc1d1182d52628c79d683d
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:03 GMT
x-check-cacheable
YES
x-serial
526
strict-transport-security
max-age=31536000; includeSubDomains
content-type
image/webp
status
200
cache-control
private, no-transform, max-age=4336562
last-modified
Tue, 18 Aug 2020 01:36:11 GMT
content-length
10280
server
Akamai Image Manager
expires
Sat, 17 Oct 2020 01:34:05 GMT
SalesforceSans-Thin.woff2
c1.sfdcstatic.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/fonts/
27 KB
27 KB
Font
General
Full URL
https://c1.sfdcstatic.com/etc/clientlibs/sfdc-aem-master/clientlibs_base/fonts/SalesforceSans-Thin.woff2
Requested by
Host: c1.sfdcstatic.com
URL: https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/all.bundle.ab7573407e52ed51d9db.css
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Apache /
Resource Hash
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Origin
https://www.salesforce.com
Referer
https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/all.bundle.ab7573407e52ed51d9db.css
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:03 GMT
referrer-policy
no-referrer-when-downgrade
last-modified
Fri, 21 Aug 2020 23:17:00 GMT
server
Apache
status
200
x-frame-options
SAMEORIGIN
content-type
font/woff2
access-control-allow-origin
*
cache-control
max-age=2592000, s-maxage=10
strict-transport-security
max-age=31536000; includeSubDomains
accept-ranges
bytes
content-length
27244
x-content-type-options
nosniff
expires
Sat, 26 Sep 2020 20:58:03 GMT
webpack-script-manifest-optimizely-js.bundle.ab7573407e52ed51d9db.js
c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/
6 KB
3 KB
Script
General
Full URL
https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/webpack-script-manifest-optimizely-js.bundle.ab7573407e52ed51d9db.js
Requested by
Host: c1.sfdcstatic.com
URL: https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/scriptloader.bundle.ab7573407e52ed51d9db.js
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
f84414987799d1a77f92a3cf462400ce7c4d78db0ece3a4f96c7c4fae54cfe75
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Thu, 27 Aug 2020 09:39:38 GMT
server
Akamai Resource Optimizer
date
Thu, 27 Aug 2020 20:58:03 GMT
x-frame-options
SAMEORIGIN
content-type
text/javascript
status
200
cache-control
max-age=1209600, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
2539
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:03 GMT
a10681260716.html
a10681260716.cdn.optimizely.com/client_storage/ Frame D34A
0
0
Document
General
Full URL
https://a10681260716.cdn.optimizely.com/client_storage/a10681260716.html
Requested by
Host: cdn.optimizely.com
URL: https://cdn.optimizely.com/js/10681260716.js
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
104.108.68.187 , Netherlands, ASN16625 (AKAMAI-AS, US),
Reverse DNS
a104-108-68-187.deploy.static.akamaitechnologies.com
Software
AmazonS3 /
Resource Hash
Security Headers
Name Value
Strict-Transport-Security max-age=15768000

Request headers

:method
GET
:authority
a10681260716.cdn.optimizely.com
:scheme
https
:path
/client_storage/a10681260716.html
pragma
no-cache
cache-control
no-cache
upgrade-insecure-requests
1
user-agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36
accept
text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
sec-fetch-site
cross-site
sec-fetch-mode
navigate
sec-fetch-dest
iframe
referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
accept-encoding
gzip, deflate, br
accept-language
en-US
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36
Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&

Response headers

status
200
x-amz-id-2
9rVbTVSfnf/1oiUczusNS3UReOtVHsvsJshtN3f2mOsMuz3q9OviD1EAaQOzRZSs77VY4sIqOSU=
x-amz-request-id
F6ED78C76D74907E
x-amz-replication-status
COMPLETED
last-modified
Thu, 27 Aug 2020 17:45:09 GMT
etag
"aeb25b67990f3b7b272887ee1293b3e3"
x-amz-meta-pci_enabled
False
content-encoding
gzip
x-amz-version-id
q.nf6zE4vU5j_0x9eXNc0SH4F05HIIQV
accept-ranges
bytes
content-type
text/html; charset=utf-8
content-length
841
server
AmazonS3
vary
Accept-Encoding
cache-control
max-age=120
date
Thu, 27 Aug 2020 20:58:04 GMT
server-timing
cdn;desc="AkamaiION";dur=0,rtt;desc="13";dur=0,cdnip;desc="104.108.68.187";dur=0,cdnmap;desc="a4343.x.akamaiedge.net";dur=0,proto;desc="h2";dur=0
strict-transport-security
max-age=15768000
sfdc-www.segment.js
www.salesforce.com/etc/segmentation/
38 KB
3 KB
XHR
General
Full URL
https://www.salesforce.com/etc/segmentation/sfdc-www.segment.js?_=1598561883461
Requested by
Host: c1.sfdcstatic.com
URL: https://c1.sfdcstatic.com/etc/clientlibs/sfdc-aem-master/sfdc_jquery.min.c10a790f1fe1cf5a315288c13d808923.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
136.147.57.129 , United States, ASN14340 (SALESFORCE, US),
Reverse DNS
dcl4-dfw.www.salesforce.com
Software
Apache /
Resource Hash
364b1f36d81a55d72dd088a971cb58c2e689a9c890bbf8a8b29c8e123c682c72
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains; preload
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Accept
text/javascript, application/javascript, application/ecmascript, application/x-ecmascript, */*; q=0.01
Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
X-Requested-With
XMLHttpRequest
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Strict-Transport-Security
max-age=31536000; includeSubDomains; preload
Content-Encoding
gzip
Referrer-Policy
no-referrer-when-downgrade
Last-Modified
Fri, 21 Aug 2020 21:03:07 GMT
Server
Apache
Date
Thu, 27 Aug 2020 20:58:04 GMT
X-Frame-Options
SAMEORIGIN
Content-Type
text/javascript
Cache-Control
s-maxage=10
Accept-Ranges
bytes
Vary
Accept-Encoding
Content-Length
2769
X-Content-Type-Options
nosniff
stores.init.js
www.salesforce.com/etc/clientcontext/sfdc-www/content/jcr:content/
83 KB
9 KB
XHR
General
Full URL
https://www.salesforce.com/etc/clientcontext/sfdc-www/content/jcr:content/stores.init.js?path=%2Fcontent%2Fwww%2Fen_us%2Fhome%2Fresources%2Fguides%2Fhow-you-work-contact-center&_=1598561883462
Requested by
Host: c1.sfdcstatic.com
URL: https://c1.sfdcstatic.com/etc/clientlibs/sfdc-aem-master/sfdc_jquery.min.c10a790f1fe1cf5a315288c13d808923.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
136.147.57.129 , United States, ASN14340 (SALESFORCE, US),
Reverse DNS
dcl4-dfw.www.salesforce.com
Software
Apache /
Resource Hash
aaf1bc873df71c1bc74b1002f003bd68ac542fe48a9ca7b404ee11911dade9a6
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains; preload
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN, SAMEORIGIN

Request headers

Accept
text/javascript, application/javascript, application/ecmascript, application/x-ecmascript, */*; q=0.01
Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
X-Requested-With
XMLHttpRequest
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Strict-Transport-Security
max-age=31536000; includeSubDomains; preload
Content-Encoding
gzip
Referrer-Policy
no-referrer-when-downgrade
Server
Apache
Date
Thu, 27 Aug 2020 20:58:04 GMT
X-Frame-Options
SAMEORIGIN, SAMEORIGIN
Content-Type
text/javascript;charset=iso-8859-1
Cache-Control
s-maxage=10
Vary
Accept-Encoding
Content-Length
8873
X-Content-Type-Options
nosniff
gtm.js
www.googletagmanager.com/
129 KB
44 KB
Script
General
Full URL
https://www.googletagmanager.com/gtm.js?id=GTM-5NFPC39&l=dataLayer
Requested by
Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtm.js?id=GTM-WRXS6TH
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:820::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Google Tag Manager /
Resource Hash
8ab92d9760511aeaa024e1872fa415de711c9e013470edb64e109a0195e94cb7
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Xss-Protection 0

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:03 GMT
content-encoding
br
vary
Accept-Encoding
status
200
alt-svc
h3-29=":443"; ma=2592000,h3-27=":443"; ma=2592000,h3-T050=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
44913
x-xss-protection
0
last-modified
Thu, 27 Aug 2020 19:58:13 GMT
server
Google Tag Manager
strict-transport-security
max-age=31536000; includeSubDomains
content-type
application/javascript; charset=UTF-8
access-control-allow-origin
*
cache-control
private, max-age=900
access-control-allow-credentials
true
access-control-allow-headers
Cache-Control
expires
Thu, 27 Aug 2020 20:58:03 GMT
gtm.js
www.googletagmanager.com/
64 KB
25 KB
Script
General
Full URL
https://www.googletagmanager.com/gtm.js?id=GTM-N4QVCLK&l=dataLayer
Requested by
Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtm.js?id=GTM-WRXS6TH
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:820::2008 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
Google Tag Manager /
Resource Hash
a9d653328b51c866bb68c8c1c2d31e465ea07840cef991e3c6a8d7da4a2f0e78
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Xss-Protection 0

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:03 GMT
content-encoding
br
vary
Accept-Encoding
status
200
alt-svc
h3-29=":443"; ma=2592000,h3-27=":443"; ma=2592000,h3-T050=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
25861
x-xss-protection
0
last-modified
Thu, 27 Aug 2020 19:58:13 GMT
server
Google Tag Manager
strict-transport-security
max-age=31536000; includeSubDomains
content-type
application/javascript; charset=UTF-8
access-control-allow-origin
*
cache-control
private, max-age=900
access-control-allow-credentials
true
access-control-allow-headers
Cache-Control
expires
Thu, 27 Aug 2020 20:58:03 GMT
webpack-script-manifest-linkedData-js.bundle.ab7573407e52ed51d9db.js
c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/
1 KB
795 B
Script
General
Full URL
https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/webpack-script-manifest-linkedData-js.bundle.ab7573407e52ed51d9db.js
Requested by
Host: c1.sfdcstatic.com
URL: https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/scriptloader.bundle.ab7573407e52ed51d9db.js
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
056ed2401602a6ac720ce713ed76fa72a46fd42154dc094e4b22982899cf885b
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Tue, 25 Aug 2020 01:32:12 GMT
server
Akamai Resource Optimizer
date
Thu, 27 Aug 2020 20:58:04 GMT
x-frame-options
SAMEORIGIN
content-type
text/javascript
status
200
cache-control
max-age=1209600, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
461
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:04 GMT
vendors~webpack-script-manifest-SfdcForms-js~webpack-script-manifest-SfdcWwwBase-js~webpack-script-m~8a0f3c52.bundle.ab7573407e52ed51d9db.js
c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/
11 KB
5 KB
Script
General
Full URL
https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/vendors~webpack-script-manifest-SfdcForms-js~webpack-script-manifest-SfdcWwwBase-js~webpack-script-m~8a0f3c52.bundle.ab7573407e52ed51d9db.js
Requested by
Host: c1.sfdcstatic.com
URL: https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/scriptloader.bundle.ab7573407e52ed51d9db.js
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
aff134dc50cbce5a7eaf4d6c1084179c92f4368c026e0037b18757944d9272fe
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Tue, 25 Aug 2020 18:53:16 GMT
server
Akamai Resource Optimizer
date
Thu, 27 Aug 2020 20:58:04 GMT
x-frame-options
SAMEORIGIN
content-type
text/javascript
status
200
cache-control
max-age=1209600, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
4284
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:04 GMT
vendors~webpack-script-manifest-SfdcForms-js~webpack-script-manifest-liveChat-js.bundle.ab7573407e52ed51d9db.js
c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/
14 KB
5 KB
Script
General
Full URL
https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/vendors~webpack-script-manifest-SfdcForms-js~webpack-script-manifest-liveChat-js.bundle.ab7573407e52ed51d9db.js
Requested by
Host: c1.sfdcstatic.com
URL: https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/scriptloader.bundle.ab7573407e52ed51d9db.js
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
79cb4dba49ba5d8cf34f9b068011d4a23688a50858e0b106f375e9bd27eb71b5
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Tue, 25 Aug 2020 19:45:39 GMT
server
Akamai Resource Optimizer
date
Thu, 27 Aug 2020 20:58:04 GMT
x-frame-options
SAMEORIGIN
content-type
text/javascript
status
200
cache-control
max-age=1209600, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
4827
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:04 GMT
webpack-script-manifest-SfdcForms-js.bundle.ab7573407e52ed51d9db.js
c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/
63 KB
15 KB
Script
General
Full URL
https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/webpack-script-manifest-SfdcForms-js.bundle.ab7573407e52ed51d9db.js
Requested by
Host: c1.sfdcstatic.com
URL: https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/scriptloader.bundle.ab7573407e52ed51d9db.js
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
3e5f3de1f70b33e993d599f15028d736e88e083a36d592c17b6feca4104dbbbb
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Thu, 27 Aug 2020 01:46:31 GMT
server
Akamai Resource Optimizer
date
Thu, 27 Aug 2020 20:58:04 GMT
x-frame-options
SAMEORIGIN
content-type
text/javascript
status
200
cache-control
max-age=1209600, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
15287
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:04 GMT
webpack-script-manifest-yall-js.bundle.ab7573407e52ed51d9db.js
c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/
2 KB
1 KB
Script
General
Full URL
https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/webpack-script-manifest-yall-js.bundle.ab7573407e52ed51d9db.js
Requested by
Host: c1.sfdcstatic.com
URL: https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/scriptloader.bundle.ab7573407e52ed51d9db.js
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
331348ca548e92b2570ae65ea76a595e043ca45812440270dc899a26babaa290
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:04 GMT
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Thu, 27 Aug 2020 09:39:04 GMT
server
Akamai Resource Optimizer
vary
Accept-Encoding
content-type
text/javascript
status
200
cache-control
max-age=1209600, s-maxage=10
strict-transport-security
max-age=31536000; includeSubDomains
accept-ranges
bytes
content-length
1058
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:04 GMT
webpack-script-manifest-aemMasterSearch-js.bundle.ab7573407e52ed51d9db.js
c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/
1 KB
803 B
Script
General
Full URL
https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/webpack-script-manifest-aemMasterSearch-js.bundle.ab7573407e52ed51d9db.js
Requested by
Host: c1.sfdcstatic.com
URL: https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/scriptloader.bundle.ab7573407e52ed51d9db.js
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
754417f67099469159c378a881c4a466ca07fa6a1e73f205a8f092df7be274cf
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Thu, 27 Aug 2020 09:39:04 GMT
server
Akamai Resource Optimizer
date
Thu, 27 Aug 2020 20:58:04 GMT
x-frame-options
SAMEORIGIN
content-type
text/javascript
status
200
cache-control
max-age=1209600, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
469
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:04 GMT
vendors~webpack-script-manifest-SfdcWwwBase-js~webpack-script-manifest-SfdcWwwBaseCnc-js~webpack-scr~1902b2cd.bundle.ab7573407e52ed51d9db.js
c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/
28 KB
8 KB
Script
General
Full URL
https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/vendors~webpack-script-manifest-SfdcWwwBase-js~webpack-script-manifest-SfdcWwwBaseCnc-js~webpack-scr~1902b2cd.bundle.ab7573407e52ed51d9db.js
Requested by
Host: c1.sfdcstatic.com
URL: https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/scriptloader.bundle.ab7573407e52ed51d9db.js
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
0199dc8c9af39c607c6a5de2e62d09331a09eff3108a35472e33d72e49d2ba90
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Wed, 26 Aug 2020 00:17:08 GMT
server
Akamai Resource Optimizer
date
Thu, 27 Aug 2020 20:58:04 GMT
x-frame-options
SAMEORIGIN
content-type
text/javascript
status
200
cache-control
max-age=1209600, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
7973
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:04 GMT
vendors~webpack-script-manifest-SfdcWwwBase-js~webpack-script-manifest-SfdcWwwBaseCnc-js~webpack-scr~a93e8829.bundle.ab7573407e52ed51d9db.js
c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/
16 KB
4 KB
Script
General
Full URL
https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/vendors~webpack-script-manifest-SfdcWwwBase-js~webpack-script-manifest-SfdcWwwBaseCnc-js~webpack-scr~a93e8829.bundle.ab7573407e52ed51d9db.js
Requested by
Host: c1.sfdcstatic.com
URL: https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/scriptloader.bundle.ab7573407e52ed51d9db.js
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
56907d0f25ac357165cf930f1e88c92fdc51b093330fcfda4df9da443d4fb2f9
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:04 GMT
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Mon, 24 Aug 2020 02:31:54 GMT
server
Akamai Resource Optimizer
vary
Accept-Encoding
content-type
text/javascript
status
200
cache-control
max-age=1209600, s-maxage=10
strict-transport-security
max-age=31536000; includeSubDomains
accept-ranges
bytes
content-length
4242
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:04 GMT
vendors~webpack-script-manifest-SfdcWwwBase-js~webpack-script-manifest-SfdcWwwBaseCnc-js.bundle.ab7573407e52ed51d9db.js
c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/
138 KB
36 KB
Script
General
Full URL
https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/vendors~webpack-script-manifest-SfdcWwwBase-js~webpack-script-manifest-SfdcWwwBaseCnc-js.bundle.ab7573407e52ed51d9db.js
Requested by
Host: c1.sfdcstatic.com
URL: https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/scriptloader.bundle.ab7573407e52ed51d9db.js
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
af94ac0f223c95be606574728d59ac4f9fee45a4d0f6ddc2ac917bd584d01967
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Thu, 27 Aug 2020 09:38:30 GMT
server
Akamai Resource Optimizer
date
Thu, 27 Aug 2020 20:58:04 GMT
x-frame-options
SAMEORIGIN
content-type
text/javascript
status
200
cache-control
max-age=1209600, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
36673
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:04 GMT
webpack-script-manifest-SfdcWwwBaseCnc-js.bundle.ab7573407e52ed51d9db.js
c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/
131 KB
31 KB
Script
General
Full URL
https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/webpack-script-manifest-SfdcWwwBaseCnc-js.bundle.ab7573407e52ed51d9db.js
Requested by
Host: c1.sfdcstatic.com
URL: https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/scriptloader.bundle.ab7573407e52ed51d9db.js
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
0391b2920c644b3e3ea4f9634f0a603f06a64595318914107172a9c48b3b9223
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Tue, 25 Aug 2020 14:34:46 GMT
server
Akamai Resource Optimizer
date
Thu, 27 Aug 2020 20:58:04 GMT
x-frame-options
SAMEORIGIN
content-type
text/javascript
status
200
cache-control
max-age=1209600, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
31239
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:04 GMT
vendors~webpack-script-manifest-liveChat-js.bundle.ab7573407e52ed51d9db.js
c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/
43 KB
12 KB
Script
General
Full URL
https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/vendors~webpack-script-manifest-liveChat-js.bundle.ab7573407e52ed51d9db.js
Requested by
Host: c1.sfdcstatic.com
URL: https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/scriptloader.bundle.ab7573407e52ed51d9db.js
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
485f2dc319019051d24e0b66d27f9fb4bf901f8e41dc24a019ce4d29489b3fc5
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Mon, 24 Aug 2020 22:05:00 GMT
server
Akamai Resource Optimizer
date
Thu, 27 Aug 2020 20:58:04 GMT
x-frame-options
SAMEORIGIN
content-type
text/javascript
status
200
cache-control
max-age=1209600, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
12045
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:04 GMT
webpack-script-manifest-liveChat-js.bundle.ab7573407e52ed51d9db.js
c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/
19 KB
6 KB
Script
General
Full URL
https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/webpack-script-manifest-liveChat-js.bundle.ab7573407e52ed51d9db.js
Requested by
Host: c1.sfdcstatic.com
URL: https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/scriptloader.bundle.ab7573407e52ed51d9db.js
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Resource Optimizer /
Resource Hash
b7ed50794280b421c26d8c104f74add2a2d328fabf38555049e065ef5413c3d0
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
br
referrer-policy
no-referrer-when-downgrade
last-modified
Thu, 27 Aug 2020 05:21:22 GMT
server
Akamai Resource Optimizer
date
Thu, 27 Aug 2020 20:58:04 GMT
x-frame-options
SAMEORIGIN
content-type
text/javascript
status
200
cache-control
max-age=1209600, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
5831
x-content-type-options
nosniff
expires
Thu, 10 Sep 2020 20:58:04 GMT
Mark-Abramowitz_AuthorImage.png
c1.sfdcstatic.com/content/dam/web/en_us/www/images/resource-center/
5 KB
5 KB
Image
General
Full URL
https://c1.sfdcstatic.com/content/dam/web/en_us/www/images/resource-center/Mark-Abramowitz_AuthorImage.png
Requested by
Host: www.salesforce.com
URL: https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Image Manager /
Resource Hash
5b864c0129d39db4ed98ad9d744135be654ce9296cbb23df3997695383ce9781
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:04 GMT
x-check-cacheable
YES
x-serial
633
strict-transport-security
max-age=31536000; includeSubDomains
content-type
image/webp
status
200
cache-control
private, no-transform, max-age=1316252
last-modified
Tue, 14 Jul 2020 02:34:36 GMT
content-length
4720
server
Akamai Image Manager
expires
Sat, 12 Sep 2020 02:35:36 GMT
demandbase.json
www.salesforce.com/wbin/sfdc-forms/
2 KB
711 B
XHR
General
Full URL
https://www.salesforce.com/wbin/sfdc-forms/demandbase.json
Requested by
Host: c1.sfdcstatic.com
URL: https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/webpack-script-manifest-SfdcForms-js.bundle.ab7573407e52ed51d9db.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
136.147.57.129 , United States, ASN14340 (SALESFORCE, US),
Reverse DNS
dcl4-dfw.www.salesforce.com
Software
Apache /
Resource Hash
263cfa5fe1b23f97efa71b2bdcbfc7c306c2a4c084fe28e9941b627864c0249e
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains; preload
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Strict-Transport-Security
max-age=31536000; includeSubDomains; preload
Content-Encoding
gzip
Referrer-Policy
no-referrer-when-downgrade
Last-Modified
Fri, 21 Aug 2020 21:03:15 GMT
Server
Apache
Date
Thu, 27 Aug 2020 20:58:04 GMT
X-Frame-Options
SAMEORIGIN
Content-Type
application/json
Accept-Ranges
bytes
Vary
Accept-Encoding
Content-Length
291
X-Content-Type-Options
nosniff
_jcr_content.config.liveagent-en-us-v2.json
www.salesforce.com/content/livechat/api/config/cloudconfig/
2 KB
1 KB
XHR
General
Full URL
https://www.salesforce.com/content/livechat/api/config/cloudconfig/_jcr_content.config.liveagent-en-us-v2.json
Requested by
Host: c1.sfdcstatic.com
URL: https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/webpack-script-manifest-SfdcForms-js.bundle.ab7573407e52ed51d9db.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
136.147.57.129 , United States, ASN14340 (SALESFORCE, US),
Reverse DNS
dcl4-dfw.www.salesforce.com
Software
Apache /
Resource Hash
c876e9c5cb7539ce136fb26721a48bcf8fc091802c98386cfdf238cb22332a4e
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains; preload
X-Content-Type-Options nosniff, nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

X-Original-Content-Length
2012
Strict-Transport-Security
max-age=31536000; includeSubDomains; preload
Content-Encoding
gzip
Referrer-Policy
no-referrer-when-downgrade
Last-Modified
Wed, 26 Aug 2020 04:25:01 GMT
Server
Apache
Date
Thu, 27 Aug 2020 20:58:04 GMT
X-Frame-Options
SAMEORIGIN
Content-Type
application/json
Cache-Control
max-age=3600
ETag
W/"PSA-RdmlA4dCL_"
Accept-Ranges
bytes
Vary
Accept-Encoding
Content-Length
754
X-Content-Type-Options
nosniff, nosniff
icon-login-astro.png
c1.sfdcstatic.com/content/dam/sfdc-docs/www/images/global-navigation/
2 KB
2 KB
Image
General
Full URL
https://c1.sfdcstatic.com/content/dam/sfdc-docs/www/images/global-navigation/icon-login-astro.png
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Image Manager /
Resource Hash
24dcd667d2b4ba52cb8ffa004d5600999892f241c02605deb3a39fbe19437442
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:04 GMT
last-modified
Tue, 18 Aug 2020 01:03:53 GMT
server
Akamai Image Manager
strict-transport-security
max-age=31536000; includeSubDomains
content-type
image/webp
status
200
cache-control
private, no-transform, max-age=4334829
content-length
1748
expires
Sat, 17 Oct 2020 01:05:13 GMT
facebook-day.svg
c1.sfdcstatic.com/content/dam/web/global/svg-icons/
640 B
724 B
Image
General
Full URL
https://c1.sfdcstatic.com/content/dam/web/global/svg-icons/facebook-day.svg?version=202071
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Apache /
Resource Hash
988575b36370e631088bdb350e6080a8f295e924f797b65a13c6265e30aaab4c
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
gzip
referrer-policy
no-referrer-when-downgrade
last-modified
Wed, 26 Aug 2020 01:14:38 GMT
server
Apache
date
Thu, 27 Aug 2020 20:58:04 GMT
x-frame-options
SAMEORIGIN
content-type
image/svg+xml
status
200
cache-control
private, max-age=792, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
398
x-content-type-options
nosniff
expires
Thu, 27 Aug 2020 21:11:16 GMT
twitter-day.svg
c1.sfdcstatic.com/content/dam/web/global/svg-icons/
913 B
807 B
Image
General
Full URL
https://c1.sfdcstatic.com/content/dam/web/global/svg-icons/twitter-day.svg?version=202071
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Apache /
Resource Hash
b26facbb3f5afe22209ed1a3f40c684fe4f3b9e3a40c1576290fed3649adbc7e
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
gzip
referrer-policy
no-referrer-when-downgrade
last-modified
Wed, 26 Aug 2020 05:24:47 GMT
server
Apache
date
Thu, 27 Aug 2020 20:58:04 GMT
x-frame-options
SAMEORIGIN
content-type
image/svg+xml
status
200
cache-control
private, max-age=606, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
481
x-content-type-options
nosniff
expires
Thu, 27 Aug 2020 21:08:10 GMT
linkedin-day.svg
c1.sfdcstatic.com/content/dam/web/global/svg-icons/
738 B
763 B
Image
General
Full URL
https://c1.sfdcstatic.com/content/dam/web/global/svg-icons/linkedin-day.svg?version=202071
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Apache /
Resource Hash
81889df9358c4bd8828d77770c1931486d595d80a7bf43b427b4ddf37479b329
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

strict-transport-security
max-age=31536000; includeSubDomains, max-age=31536000; includeSubDomains
content-encoding
gzip
referrer-policy
no-referrer-when-downgrade
last-modified
Wed, 26 Aug 2020 03:43:47 GMT
server
Apache
date
Thu, 27 Aug 2020 20:58:04 GMT
x-frame-options
SAMEORIGIN
content-type
image/svg+xml
status
200
cache-control
private, max-age=349, s-maxage=10
accept-ranges
bytes
vary
Accept-Encoding
content-length
437
x-content-type-options
nosniff
expires
Thu, 27 Aug 2020 21:03:53 GMT
Pg%205_Service_Section2_SetupEnvironment_800.png
c1.sfdcstatic.com/content/dam/web/en_us/www/images/resource-center/
50 KB
51 KB
Image
General
Full URL
https://c1.sfdcstatic.com/content/dam/web/en_us/www/images/resource-center/Pg%205_Service_Section2_SetupEnvironment_800.png
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Image Manager /
Resource Hash
aba8eb683dcb2d5d977451dcdad87cebd2346492cd04fbd969632ea395e0fd51
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:04 GMT
last-modified
Tue, 14 Jul 2020 16:11:51 GMT
server
Akamai Image Manager
strict-transport-security
max-age=31536000; includeSubDomains
content-type
image/webp
status
200
cache-control
private, no-transform, max-age=1365005
content-length
51652
expires
Sat, 12 Sep 2020 16:08:09 GMT
30Percent_Stat.png
c1.sfdcstatic.com/content/dam/web/en_us/www/images/resource-center/
2 KB
2 KB
Image
General
Full URL
https://c1.sfdcstatic.com/content/dam/web/en_us/www/images/resource-center/30Percent_Stat.png
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Image Manager /
Resource Hash
3509b3456eae35dcd545d09ac75a0b7fe82b432d84ce081d67c161a1b5454e88
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:04 GMT
last-modified
Fri, 14 Aug 2020 05:54:02 GMT
server
Akamai Image Manager
strict-transport-security
max-age=31536000; includeSubDomains
content-type
image/webp
status
200
cache-control
private, no-transform, max-age=4006562
content-length
1780
expires
Tue, 13 Oct 2020 05:54:06 GMT
Pg%204_Service_Section_1_Decisions_800.png
c1.sfdcstatic.com/content/dam/web/en_us/www/images/resource-center/
32 KB
33 KB
Image
General
Full URL
https://c1.sfdcstatic.com/content/dam/web/en_us/www/images/resource-center/Pg%204_Service_Section_1_Decisions_800.png
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Image Manager /
Resource Hash
30e0239e14b4ad7fddf92bf78bde72a9e81ddddd606182919cfd184554f28c19
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:04 GMT
x-check-cacheable
YES
x-serial
1739
strict-transport-security
max-age=31536000; includeSubDomains
content-type
image/png
status
200
cache-control
private, no-transform, max-age=1316187
last-modified
Tue, 14 Jul 2020 02:34:35 GMT
content-length
33276
server
Akamai Image Manager
expires
Sat, 12 Sep 2020 02:34:31 GMT
Pg%205_Service_Section2_SetupEnvironment_RightRail_7728x432.png
c1.sfdcstatic.com/content/dam/web/en_us/www/images/resource-center/
26 KB
26 KB
Image
General
Full URL
https://c1.sfdcstatic.com/content/dam/web/en_us/www/images/resource-center/Pg%205_Service_Section2_SetupEnvironment_RightRail_7728x432.png
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Image Manager /
Resource Hash
eb3fe8b3980bf8522d91ef8674b17424fade312c84b5312f25722bfa9ff7f09e
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:04 GMT
last-modified
Tue, 14 Jul 2020 06:01:44 GMT
server
Akamai Image Manager
strict-transport-security
max-age=31536000; includeSubDomains
content-type
image/webp
status
200
cache-control
private, no-transform, max-age=1328669
content-length
26788
expires
Sat, 12 Sep 2020 06:02:33 GMT
Pg-11_Service_Section_3_360Customer_768x432.png
c1.sfdcstatic.com/content/dam/web/en_us/www/images/resource-center/
23 KB
23 KB
Image
General
Full URL
https://c1.sfdcstatic.com/content/dam/web/en_us/www/images/resource-center/Pg-11_Service_Section_3_360Customer_768x432.png
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Image Manager /
Resource Hash
9633829d351a2b08f3230c672ff63184b5f23a7975cee1b9704fac40837e3057
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:04 GMT
x-check-cacheable
YES
x-serial
1529
strict-transport-security
max-age=31536000; includeSubDomains
content-type
image/webp
status
200
cache-control
private, max-age=1328610
last-modified
Tue, 14 Jul 2020 06:01:44 GMT
content-length
23444
server
Akamai Image Manager
expires
Sat, 12 Sep 2020 06:01:34 GMT
field-service-leaders-whats-next.jpg
c1.sfdcstatic.com/content/dam/web/en_us/www/images/resource-center/
20 KB
21 KB
Image
General
Full URL
https://c1.sfdcstatic.com/content/dam/web/en_us/www/images/resource-center/field-service-leaders-whats-next.jpg
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Image Manager /
Resource Hash
a70e41e2ea7a4d98716ac4db8e669bad2b0a80a7c7f1752f6a6e498d4207d51c
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:04 GMT
x-check-cacheable
YES
x-serial
1001
strict-transport-security
max-age=31536000; includeSubDomains
content-type
image/webp
status
200
cache-control
private, no-transform, max-age=1365361
last-modified
Tue, 14 Jul 2020 16:11:51 GMT
content-length
20772
server
Akamai Image Manager
expires
Sat, 12 Sep 2020 16:14:05 GMT
esw.min.css
service.force.com/embeddedservice/5.0/
8 KB
5 KB
Stylesheet
General
Full URL
https://service.force.com/embeddedservice/5.0/esw.min.css
Requested by
Host: c1.sfdcstatic.com
URL: https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/vendors~webpack-script-manifest-liveChat-js.bundle.ab7573407e52ed51d9db.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
161.71.0.38 London, United Kingdom, ASN14340 (SALESFORCE, US),
Reverse DNS
dcl1-ncg0-lhr3.um4-lo2.force.com
Software
/
Resource Hash
82a26ed404b9b3f3996b757cdff693b2007f77256d9c5375e3419d71bf7a300d
Security Headers
Name Value
X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date
Wed, 26 Aug 2020 22:32:42 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
X-B3-TraceId
9421abe142177122
Age
80722
Content-Length
3934
X-XSS-Protection
1; mode=block
Referrer-Policy
origin-when-cross-origin
Last-Modified
Thu, 30 Apr 2020 16:55:40 GMT
Expect-CT
max-age=86400, report-uri="https://a.forcesslreports.com/Expect-CT-report/nullm"
Vary
Accept-Encoding
Content-Type
text/css
Cache-Control
public,max-age=86400
X-B3-SpanId
9421abe142177122
Public-Key-Pins-Report-Only
pin-sha256="9n0izTnSRF+W4W4JTq51avSXkWhQB8duS2bxVLfzXsY="; pin-sha256="5kJvNEMw0KjrCAu7eXY5HZdvyCS13BbA0VJG1RSP91w="; pin-sha256="njN4rRG+22dNXAi+yb8e3UMypgzPUPHlv4+foULwl1g="; max-age=86400; includeSubDomains; report-uri="https://a.forcesslreports.com/hpkp-report/nullm";
X-B3-Sampled
0
Accept-Ranges
bytes
X-Robots-Tag
none
Expires
Thu, 27 Aug 2020 22:32:42 GMT
liveagent.esw.min.js
service.force.com/embeddedservice/5.0/client/
22 KB
8 KB
Script
General
Full URL
https://service.force.com/embeddedservice/5.0/client/liveagent.esw.min.js
Requested by
Host: c1.sfdcstatic.com
URL: https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/vendors~webpack-script-manifest-liveChat-js.bundle.ab7573407e52ed51d9db.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
161.71.0.38 London, United Kingdom, ASN14340 (SALESFORCE, US),
Reverse DNS
dcl1-ncg0-lhr3.um4-lo2.force.com
Software
/
Resource Hash
9dd2970e79d8764b7867c51ce1841fc4960a0a7c109470dbe02e5707a70b41e7
Security Headers
Name Value
X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date
Thu, 27 Aug 2020 18:46:41 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
X-B3-TraceId
d27b7160c0e429a9
Age
7883
Content-Length
6770
X-XSS-Protection
1; mode=block
Referrer-Policy
origin-when-cross-origin
Last-Modified
Thu, 30 Apr 2020 16:55:40 GMT
Expect-CT
max-age=86400, report-uri="https://a.forcesslreports.com/Expect-CT-report/nullm"
Vary
Accept-Encoding
Content-Type
application/x-javascript
Cache-Control
public,max-age=86400
X-B3-SpanId
d27b7160c0e429a9
Public-Key-Pins-Report-Only
pin-sha256="9n0izTnSRF+W4W4JTq51avSXkWhQB8duS2bxVLfzXsY="; pin-sha256="5kJvNEMw0KjrCAu7eXY5HZdvyCS13BbA0VJG1RSP91w="; pin-sha256="njN4rRG+22dNXAi+yb8e3UMypgzPUPHlv4+foULwl1g="; max-age=86400; includeSubDomains; report-uri="https://a.forcesslreports.com/hpkp-report/nullm";
X-B3-Sampled
0
Accept-Ranges
bytes
X-Robots-Tag
none
Expires
Fri, 28 Aug 2020 18:46:41 GMT
Cookie set esw.html
service.force.com/embeddedservice/5.0/ Frame 289A
0
0
Document
General
Full URL
https://service.force.com/embeddedservice/5.0/esw.html?parent=https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Requested by
Host: c1.sfdcstatic.com
URL: https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/vendors~webpack-script-manifest-liveChat-js.bundle.ab7573407e52ed51d9db.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
161.71.0.38 London, United Kingdom, ASN14340 (SALESFORCE, US),
Reverse DNS
dcl1-ncg0-lhr3.um4-lo2.force.com
Software
/
Resource Hash
Security Headers
Name Value
Content-Security-Policy upgrade-insecure-requests
X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Request headers

Host
service.force.com
Connection
keep-alive
Pragma
no-cache
Cache-Control
no-cache
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36
Accept
text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Sec-Fetch-Site
cross-site
Sec-Fetch-Mode
navigate
Sec-Fetch-Dest
iframe
Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
Accept-Encoding
gzip, deflate, br
Accept-Language
en-US
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36
Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&

Response headers

Date
Thu, 27 Aug 2020 20:58:04 GMT
Public-Key-Pins-Report-Only
pin-sha256="9n0izTnSRF+W4W4JTq51avSXkWhQB8duS2bxVLfzXsY="; pin-sha256="5kJvNEMw0KjrCAu7eXY5HZdvyCS13BbA0VJG1RSP91w="; pin-sha256="njN4rRG+22dNXAi+yb8e3UMypgzPUPHlv4+foULwl1g="; max-age=86400; includeSubDomains; report-uri="https://a.forcesslreports.com/hpkp-report/nullm";
Expect-CT
max-age=86400, report-uri="https://a.forcesslreports.com/Expect-CT-report/nullm"
X-Content-Type-Options
nosniff
X-XSS-Protection
1; mode=block
Content-Security-Policy
upgrade-insecure-requests
X-Robots-Tag
none
Referrer-Policy
origin-when-cross-origin
X-B3-TraceId
156a44dfc59a9738
X-B3-SpanId
156a44dfc59a9738
X-B3-Sampled
0
Cache-Control
public,max-age=86400
Set-Cookie
BrowserId=AH9k6eioEeqXeAmVHrXtuQ; domain=.force.com; path=/; expires=Fri, 27-Aug-2021 20:58:04 GMT; Max-Age=31536000 BrowserId_sec=AH9k6eioEeqXeAmVHrXtuQ; domain=.force.com; path=/; expires=Fri, 27-Aug-2021 20:58:04 GMT; Max-Age=31536000; secure; SameSite=None
Expires
Fri, 28 Aug 2020 20:58:04 GMT
Last-Modified
Fri, 02 Aug 2019 08:43:42 GMT
Content-Type
text/html;charset=UTF-8
Accept-Ranges
bytes
Vary
Accept-Encoding
Content-Encoding
gzip
Transfer-Encoding
chunked
events
logx.optimizely.com/v1/
0
363 B
XHR
General
Full URL
https://logx.optimizely.com/v1/events
Requested by
Host: cdn.optimizely.com
URL: https://cdn.optimizely.com/js/10681260716.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
35.171.135.116 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-35-171-135-116.compute-1.amazonaws.com
Software
nginx/1.17.2 /
Resource Hash
e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36
Content-Type
text/plain;charset=UTF-8

Response headers

Date
Thu, 27 Aug 2020 20:58:05 GMT
Server
nginx/1.17.2
Content-Type
text/plain
Access-Control-Allow-Origin
https://www.salesforce.com
Access-Control-Expose-Headers
X-Results-Data-Source
Access-Control-Allow-Credentials
true
Connection
keep-alive
Timing-Allow-Origin
*
X-Request-Id
d58090be-0b00-4442-be4f-44e79bb3743b
EmbeddedServiceConfig.jsonp
d.la1-c2-phx.salesforceliveagent.com/chat/rest/EmbeddedService/
292 B
650 B
Script
General
Full URL
https://d.la1-c2-phx.salesforceliveagent.com/chat/rest/EmbeddedService/EmbeddedServiceConfig.jsonp?Settings.prefix=EmbeddedService&org_id=00D000000000062&EmbeddedServiceConfig.configName=Sales&callback=embedded_svc.liveAgentAPI.handleChatSettings&version=48&EmbeddedServiceConfig.language=en-US
Requested by
Host: service.force.com
URL: https://service.force.com/embeddedservice/5.0/client/liveagent.esw.min.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
136.147.42.7 , United States, ASN14340 (SALESFORCE, US),
Reverse DNS
dcl5-phx.la1-c2-phx.salesforceliveagent.com
Software
/
Resource Hash
accaec74f5b7b6bd9b0feab3ba8ed6f6950fdf637cbf0ffc2eb9b51eb454d72f
Security Headers
Name Value
X-Content-Type-Options nosniff

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Pragma
no-cache
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Content-Type
text/javascript
Access-Control-Allow-Origin
*
Cache-Control
no-cache
Access-Control-Allow-Credentials
true
Connection
close
Expires
-1
invite.esw.min.js
service.force.com/embeddedservice/5.0/client/
18 KB
5 KB
Script
General
Full URL
https://service.force.com/embeddedservice/5.0/client/invite.esw.min.js
Requested by
Host: c1.sfdcstatic.com
URL: https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/vendors~webpack-script-manifest-liveChat-js.bundle.ab7573407e52ed51d9db.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
161.71.0.38 London, United Kingdom, ASN14340 (SALESFORCE, US),
Reverse DNS
dcl1-ncg0-lhr3.um4-lo2.force.com
Software
/
Resource Hash
e71b66602af067bcc801d263cf7e64d3fdfe86b70ad64d9c1868808966009807
Security Headers
Name Value
X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date
Thu, 27 Aug 2020 18:46:20 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
X-B3-TraceId
317860388330dda7
Age
7905
Content-Length
4412
X-XSS-Protection
1; mode=block
Referrer-Policy
origin-when-cross-origin
Last-Modified
Thu, 30 Apr 2020 16:55:40 GMT
Expect-CT
max-age=86400, report-uri="https://a.forcesslreports.com/Expect-CT-report/nullm"
Vary
Accept-Encoding
Content-Type
application/x-javascript
Cache-Control
public,max-age=86400
X-B3-SpanId
317860388330dda7
Public-Key-Pins-Report-Only
pin-sha256="9n0izTnSRF+W4W4JTq51avSXkWhQB8duS2bxVLfzXsY="; pin-sha256="5kJvNEMw0KjrCAu7eXY5HZdvyCS13BbA0VJG1RSP91w="; pin-sha256="njN4rRG+22dNXAi+yb8e3UMypgzPUPHlv4+foULwl1g="; max-age=86400; includeSubDomains; report-uri="https://a.forcesslreports.com/hpkp-report/nullm";
X-B3-Sampled
0
Accept-Ranges
bytes
X-Robots-Tag
none
Expires
Fri, 28 Aug 2020 18:46:20 GMT
Settings.jsonp
d.la1-c2-phx.salesforceliveagent.com/chat/rest/Visitor/
166 B
559 B
Script
General
Full URL
https://d.la1-c2-phx.salesforceliveagent.com/chat/rest/Visitor/Settings.jsonp?Settings.prefix=Visitor&Settings.buttonIds=[57330000000MBlR]&Settings.updateBreadcrumb=1&callback=embedded_svc.liveAgentAPI.connection.handlePing&deployment_id=57230000000DmsR&org_id=00D000000000062&version=48
Requested by
Host: service.force.com
URL: https://service.force.com/embeddedservice/5.0/client/liveagent.esw.min.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
136.147.42.7 , United States, ASN14340 (SALESFORCE, US),
Reverse DNS
dcl5-phx.la1-c2-phx.salesforceliveagent.com
Software
/
Resource Hash
d9e5aa82c8f65ffac0db431dd0646689748b5738ab86e06a166c36b983dae8d1
Security Headers
Name Value
X-Content-Type-Options nosniff

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Pragma
no-cache
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Content-Type
text/javascript
Access-Control-Allow-Origin
*
Cache-Control
no-cache
Access-Control-Allow-Credentials
true
Connection
close
Expires
-1
inert.min.js
service.force.com/embeddedservice/5.0/utils/
8 KB
3 KB
Script
General
Full URL
https://service.force.com/embeddedservice/5.0/utils/inert.min.js
Requested by
Host: c1.sfdcstatic.com
URL: https://c1.sfdcstatic.com/etc.bundles/sfdc-www/bundles/vendors~webpack-script-manifest-liveChat-js.bundle.ab7573407e52ed51d9db.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
161.71.0.38 London, United Kingdom, ASN14340 (SALESFORCE, US),
Reverse DNS
dcl1-ncg0-lhr3.um4-lo2.force.com
Software
/
Resource Hash
ac20136402e1daf9eb019c6b2d21f58dd940c9ba59d42ae2e2ab235021327cc2
Security Headers
Name Value
X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Date
Thu, 27 Aug 2020 18:44:56 GMT
Content-Encoding
gzip
X-Content-Type-Options
nosniff
X-B3-TraceId
3c972fb4f8c68ba4
Age
7989
Content-Length
2484
X-XSS-Protection
1; mode=block
Referrer-Policy
origin-when-cross-origin
Last-Modified
Tue, 07 Jul 2020 23:02:14 GMT
Expect-CT
max-age=86400, report-uri="https://a.forcesslreports.com/Expect-CT-report/nullm"
Vary
Accept-Encoding
Content-Type
application/x-javascript
Cache-Control
public,max-age=86400
X-B3-SpanId
3c972fb4f8c68ba4
Public-Key-Pins-Report-Only
pin-sha256="9n0izTnSRF+W4W4JTq51avSXkWhQB8duS2bxVLfzXsY="; pin-sha256="5kJvNEMw0KjrCAu7eXY5HZdvyCS13BbA0VJG1RSP91w="; pin-sha256="njN4rRG+22dNXAi+yb8e3UMypgzPUPHlv4+foULwl1g="; max-age=86400; includeSubDomains; report-uri="https://a.forcesslreports.com/hpkp-report/nullm";
X-B3-Sampled
0
Accept-Ranges
bytes
X-Robots-Tag
none
Expires
Fri, 28 Aug 2020 18:44:56 GMT
Availability.jsonp
d.la2-c1-ia4.salesforceliveagent.com/chat/rest/Visitor/
161 B
551 B
Script
General
Full URL
https://d.la2-c1-ia4.salesforceliveagent.com/chat/rest/Visitor/Availability.jsonp?sid=undefined&r=714&Availability.prefix=Visitor&Availability.ids=[57330000000MBlR]&callback=embedded_svc.liveAgentAPI.connection.handlePing&deployment_id=57230000000DmsR&org_id=00D000000000062&version=48
Requested by
Host: service.force.com
URL: https://service.force.com/embeddedservice/5.0/client/liveagent.esw.min.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_256_GCM
Server
13.110.61.111 , United States, ASN14340 (SALESFORCE, US),
Reverse DNS
dcl6-ncg1-c5-iad4.la2-c1-ia4.salesforceliveagent.com
Software
/
Resource Hash
95a39fd02d3a0048f06fb22aba5e280b26440093105b3e04e67744707c86d163
Security Headers
Name Value
X-Content-Type-Options nosniff

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

Pragma
no-cache
Content-Encoding
gzip
X-Content-Type-Options
nosniff
Content-Type
text/javascript
Access-Control-Allow-Origin
*
Cache-Control
no-cache
Access-Control-Allow-Credentials
true
Connection
close
Expires
-1
chat-rep-natalie.jpg
c1.sfdcstatic.com/content/dam/web/en_us/shared/pilot/
7 KB
8 KB
Image
General
Full URL
https://c1.sfdcstatic.com/content/dam/web/en_us/shared/pilot/chat-rep-natalie.jpg
Protocol
H2
Security
TLS 1.3, , AES_256_GCM
Server
2.16.186.155 , Ascension Island, ASN20940 (AKAMAI-ASN1, EU),
Reverse DNS
a2-16-186-155.deploy.static.akamaitechnologies.com
Software
Akamai Image Manager /
Resource Hash
da31b08f4280ceb1f9a91e97162f43b4a994abaa61a411e206ac1f4ce92e820d
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains

Request headers

Referer
https://www.salesforce.com/resources/guides/how-you-work-contact-center/?d=cta-ch2&d=7010M000000uW0VQAU&nc=7013y000001z9bGAAQ&eid=ss-svc-blog&utm_source=single&utm_medium=email&
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.61 Safari/537.36

Response headers

date
Thu, 27 Aug 2020 20:58:06 GMT
last-modified
Tue, 18 Aug 2020 01:05:10 GMT
server
Akamai Image Manager
strict-transport-security
max-age=31536000; includeSubDomains
content-type
image/webp
status
200
cache-control
private, no-transform, max-age=4334769
content-length
7516
expires
Sat, 17 Oct 2020 01:04:15 GMT

Verdicts & Comments Add Verdict or Comment

133 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

object| trustedTypes string| akamaiRoot boolean| isAuthorMode function| $ function| jQuery object| matched object| browser object| Granite object| _g function| $CQ function| ka function| la object| D function| P function| ma function| ta function| ua function| V function| Ga function| Ha undefined| Ia undefined| Ja function| Ka function| Y function| jsonFeed function| OptanonWrapper object| SfdcWwwBase function| _ object| Url object| Base64 function| CookieHandler object| Util object| demandBase object| Server function| VisitorProfile object| vp object| Page object| dataLayer object| optimizely object| CQ undefined| G_XHR_HOOK undefined| G_RELOAD_HOOK undefined| G_IS_HOOKED undefined| G_CONTENT_PATH function| generateURLSignature function| initializeTeaserLoader function| checkMatch function| initializeLandingPageLoader object| CQ_Analytics object| MousePositionMgr object| CQ_Context boolean| CQ_trackTeasersStats boolean| CQ_trackLandingPagesStats object| ClientContext object| ContextCloud number| vidyard_player_width_Mf8XXpxLR3DFaSYf87wJTR number| vidyard_player_height_Mf8XXpxLR3DFaSYf87wJTR boolean| vidyard_html5_Mf8XXpxLR3DFaSYf87wJTR boolean| vidyard_secure_Mf8XXpxLR3DFaSYf87wJTR function| vidyard_integration_check_Mf8XXpxLR3DFaSYf87wJTR object| vidyard_Mf8XXpxLR3DFaSYf87wJTR_params string| vidyard_Mf8XXpxLR3DFaSYf87wJTR_raw_params object| Vidyard function| vyContactCallback function| fn_vidyard_build_iframe_Mf8XXpxLR3DFaSYf87wJTR function| fn_vidyard_iframe_after_load_Mf8XXpxLR3DFaSYf87wJTR function| fn_vidyard_create_stylesheet function| fn_vidyard_Mf8XXpxLR3DFaSYf87wJTR object| __core-js_shared__ object| core object| Configuration string| OnetrustActiveGroups string| OptanonActiveGroups object| Optanon object| OneTrust number| vidyard_player_width_kSVzGH26CyRCKxVrU4qhFb number| vidyard_player_height_kSVzGH26CyRCKxVrU4qhFb boolean| vidyard_html5_kSVzGH26CyRCKxVrU4qhFb boolean| vidyard_secure_kSVzGH26CyRCKxVrU4qhFb function| vidyard_integration_check_kSVzGH26CyRCKxVrU4qhFb object| vidyard_kSVzGH26CyRCKxVrU4qhFb_params string| vidyard_kSVzGH26CyRCKxVrU4qhFb_raw_params function| fn_vidyard_build_iframe_kSVzGH26CyRCKxVrU4qhFb function| fn_vidyard_iframe_after_load_kSVzGH26CyRCKxVrU4qhFb function| fn_vidyard_kSVzGH26CyRCKxVrU4qhFb object| google_tag_manager object| digitalData object| siteCatConfig string| s_account object| s function| s_doPlugins function| s_getLoadTime function| AppMeasurement_Module_ActivityMap function| AppMeasurement function| s_gi function| s_pgicq object| OmniConfig object| MockTagManager object| s_c_il number| s_c_in number| s_objectID number| s_giq function| Visitor string| custom_var object| jQuery11240015036368396284638 object| webpackJsonp function| values function| keys function| entries boolean| isSecure function| loadClientLibs function| loadClientLibPromise function| yall object| regeneratorRuntime function| SHA1 function| SHA256 object| SfdcForms function| validRecaptcha object| embedded_svc function| setImmediate function| clearImmediate function| addeventReady function| UstreamEmbed function| moment object| atc object| SfdcWwwGlobal object| list_link object| tel_elem object| download_elem undefined| ext object| download_image object| campaigns object| $jscomp

3 Cookies

Domain/Path Name / Value
.salesforce.com/ Name: optimizelyOptOut
Value: true
www.salesforce.com/ Name: OptanonConsent
Value: groups=1%3A1%2C3%3A0%2C4%3A0&datestamp=Thu+Aug+27+2020+22%3A58%3A03+GMT%2B0200+(Central+European+Summer+Time)&version=5.9.0&hosts=
.www.salesforce.com/ Name: v20
Value: Direct%20Landing

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header Value
Strict-Transport-Security max-age=31536000; includeSubDomains; preload
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

a.sfdcstatic.com
a10681260716.cdn.optimizely.com
api.company-target.com
c1.sfdcstatic.com
cdn.optimizely.com
click.mail.salesforce.com
d.la1-c2-phx.salesforceliveagent.com
d.la2-c1-ia4.salesforceliveagent.com
fonts.googleapis.com
geolocation.onetrust.com
logx.optimizely.com
play.vidyard.com
service.force.com
www.googletagmanager.com
www.salesforce.com
104.108.68.187
13.110.61.111
136.147.129.81
136.147.42.7
136.147.57.129
143.204.94.3
151.101.113.181
161.71.0.38
2.16.186.155
2606:4700:10::6814:b844
2a00:1450:4001:806::200a
2a00:1450:4001:820::2008
2a02:26f0:6c00:2a0::13b8
35.171.135.116
00ac289322e540e9e3590f66ee3dd65a33a48fcffb7e4be6232548e1c84fd422
0199dc8c9af39c607c6a5de2e62d09331a09eff3108a35472e33d72e49d2ba90
0391b2920c644b3e3ea4f9634f0a603f06a64595318914107172a9c48b3b9223
056ed2401602a6ac720ce713ed76fa72a46fd42154dc094e4b22982899cf885b
06f1b17261a97034acecee47795430bbef494e1bb6cc485a0bb2e2706c306212
0d24e9923edbf8af778b0e4b424f25f68e5eaf62a395eb7a2242206bf4955b30
100a0cf50ea49820a158f76c927b0226ff860b8d8d19172a9a871a5c13895cca
13873c462325bd5d2b2bbb385fe971e1ced14d0d698e2eabb917fdf7a4af438a
24dcd667d2b4ba52cb8ffa004d5600999892f241c02605deb3a39fbe19437442
263cfa5fe1b23f97efa71b2bdcbfc7c306c2a4c084fe28e9941b627864c0249e
3045df9fddbb1139d9ce23f36f77254c5b2add04a4d59583f35e7372f5fa5e56
30e0239e14b4ad7fddf92bf78bde72a9e81ddddd606182919cfd184554f28c19
331348ca548e92b2570ae65ea76a595e043ca45812440270dc899a26babaa290
33377a72c1b60b33c72ec1802610b7ff1f2fd5df6739d814460b5b82281b02f3
3509b3456eae35dcd545d09ac75a0b7fe82b432d84ce081d67c161a1b5454e88
355604a949ef95ceffcd21a7e9b5ed27c95d847f95127e0ddad5aa1793f1bb74
364b1f36d81a55d72dd088a971cb58c2e689a9c890bbf8a8b29c8e123c682c72
3e5f3de1f70b33e993d599f15028d736e88e083a36d592c17b6feca4104dbbbb
4086c8cd4c3361452c1c1da9af3034fc90f4a375c4f6195f31d6dcf1c7b56f00
485f2dc319019051d24e0b66d27f9fb4bf901f8e41dc24a019ce4d29489b3fc5
48a88648f7a7184157ba966af53c431bbf403cbe94515a6d75180b65a81c37f8
4cd420920b15d9e16997b15e602416ebb605bbe6ba1b94718093a441cbe847fe
54e368ffed2743c8dd9ff2b42c51c7696189f054edd3b3d346348beb34657c75
5641e10c8e69db39dfe833c5b4ccb69adad22192227b2bdde03b5b1126768d78
56907d0f25ac357165cf930f1e88c92fdc51b093330fcfda4df9da443d4fb2f9
57e3f49df40d1f0aba5cc2fa38deb0f571b0d2304951cfe7fdab0470c5fc6a95
5b864c0129d39db4ed98ad9d744135be654ce9296cbb23df3997695383ce9781
5bc026a249224f347768933b1914fdd40c29face37b5183e367d86e567e438e0
5d46ba8b97e22fc51cdbe2efb42f17fc68e5d4a71642d72a194381dc2d07b4ec
658c169a047b5540079fd03ca1e25d2508caa9eb9a9f0ca683b0784b401b2c44
66a07234b56b88724f0cc4bf477b9a7cc5770b5636851398ee371e9f7d59ea1f
674a5e30fc790ce9a5a1510978c66b7f55efbc29e64606b241b8bf6d1855df5d
688c6091f871bf11fc41dda16d0af8bf688ed8840e07662df760876b16e3c902
6c059a080ca956dcc4979456118b4ce75b28d173e023edcb118494eb0f2fe3f1
6f2251079db9fde7d456ba66a9294899f3024dac928bec71b3ce42e1568f304f
7426cb15546f93f7cbedcedc6bc12b76d5f370c9f128c21f36b08c4207df1a2d
754417f67099469159c378a881c4a466ca07fa6a1e73f205a8f092df7be274cf
79cb4dba49ba5d8cf34f9b068011d4a23688a50858e0b106f375e9bd27eb71b5
81889df9358c4bd8828d77770c1931486d595d80a7bf43b427b4ddf37479b329
82a26ed404b9b3f3996b757cdff693b2007f77256d9c5375e3419d71bf7a300d
8ab92d9760511aeaa024e1872fa415de711c9e013470edb64e109a0195e94cb7
8f9faf923f7dfcf54e9bd889937749cd9d10be7994cc1d1182d52628c79d683d
90f147e3b046f0618ddf195dd23518d6c24dc6c5ef16dc1669104c60667e9716
91133ba9cca109325d8ac00d413535d05170ee6aa49c80c3d4432fa94505f999
95a39fd02d3a0048f06fb22aba5e280b26440093105b3e04e67744707c86d163
9633829d351a2b08f3230c672ff63184b5f23a7975cee1b9704fac40837e3057
988575b36370e631088bdb350e6080a8f295e924f797b65a13c6265e30aaab4c
9dd2970e79d8764b7867c51ce1841fc4960a0a7c109470dbe02e5707a70b41e7
a62c00b15fa8562aeedcbd77b416f06c2401219c13a9d9aef8da60a63c408f79
a70e41e2ea7a4d98716ac4db8e669bad2b0a80a7c7f1752f6a6e498d4207d51c
a9d653328b51c866bb68c8c1c2d31e465ea07840cef991e3c6a8d7da4a2f0e78
aaf1bc873df71c1bc74b1002f003bd68ac542fe48a9ca7b404ee11911dade9a6
aba8eb683dcb2d5d977451dcdad87cebd2346492cd04fbd969632ea395e0fd51
ac20136402e1daf9eb019c6b2d21f58dd940c9ba59d42ae2e2ab235021327cc2
accaec74f5b7b6bd9b0feab3ba8ed6f6950fdf637cbf0ffc2eb9b51eb454d72f
adf5d91b39ba3678786283c2ae2f4d8bf4a60d468930a30bbbf87798ed9b4ba5
af94ac0f223c95be606574728d59ac4f9fee45a4d0f6ddc2ac917bd584d01967
aff134dc50cbce5a7eaf4d6c1084179c92f4368c026e0037b18757944d9272fe
b26facbb3f5afe22209ed1a3f40c684fe4f3b9e3a40c1576290fed3649adbc7e
b4d51448258b50092ee0becdb2c926d1fd65914a74552b247cb6f8a2e35e4be3
b7ed50794280b421c26d8c104f74add2a2d328fabf38555049e065ef5413c3d0
be365327b5ee3b748d71b3fb0419c2d17a05078d02d11a6df4c77ca17d0f1d94
c58a8db047d6014b96677f047acd8d5bdf537b3a773ede48eeaf778be0108bd0
c876e9c5cb7539ce136fb26721a48bcf8fc091802c98386cfdf238cb22332a4e
c939d2eeb0362d8610859e50dc16a0863341727f9dc176846dec1655a39974d3
ca5f4028e27a52f99895c2090b108b95e2fd313040e5fcf3ee5b84dd6e61d3f6
caa849b179befa2645a8e2c474d2e82a76777a3305315ece911013e8ee9a916c
cb7315d3ce2de7532ef56f62da5c13d875d5f6539dd89e2e45ecd739523c602f
cbc4c15457733d6fe8b237be3ea0632d2d436a7124b86dd92ceca8d56aec5fe0
d3259f3c60fd6509ca8be9cc588a034930153f505ae4ff7f708217cf418478f1
d655a019ba9dfc878eb03355af2236ce9b2e7739d13adb0bb189f8715fab39b6
d9e5aa82c8f65ffac0db431dd0646689748b5738ab86e06a166c36b983dae8d1
da31b08f4280ceb1f9a91e97162f43b4a994abaa61a411e206ac1f4ce92e820d
df7176354fef6f60cab704d077d42a0bd493665588f229c8f85948f6211c8ce2
e3190bb2354f6fbe1efcebced2eed584982cfadf1e2f37b37736a1ea75005a45
e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855
e71b66602af067bcc801d263cf7e64d3fdfe86b70ad64d9c1868808966009807
e86f5ad3afdd08d69278cc7e5203407aed8a8069c92bfb04988f8a859990c692
e8cc6c75f329441413ecd3f4e2f3202123753b7053f57090ac74ce26755d6dde
eb3fe8b3980bf8522d91ef8674b17424fade312c84b5312f25722bfa9ff7f09e
ed826e9cc454eb4be16b0b0dc1fba2a298e925be251582f8e0ed6641bca378f3
f7d6b1c8e88874fb2696fc3128ea91fc6f47915466ea9f566ab2c39fcebffbd6
f84414987799d1a77f92a3cf462400ce7c4d78db0ece3a4f96c7c4fae54cfe75