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Text Content

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FAQS


WHY ARE SOME PRODUCTS NOT AVAILABLE AT MY LOCAL STORE?

Merchandise inventory varies from store to store. Certain sizes, styles, and
colors may change so check back at a later date. You can also search for
specific styles, sizes, and colors and place an order to ship to your home.


WHO CAN PICK UP MY ORDER?

You or your designated pickup person must pick up your order. Have your ID and
confirmation email ready to show the store associate.


WHAT DO I NEED TO PICK UP MY ORDER?

Bring your ID and be prepared to show the confirmation email printed or on your
mobile device.


HOW LONG WILL MY ORDER BE HELD AT THE STORE?

Orders made online and scheduled for Curbside or In Store Pickup will be held at
the store for 5 days. If you have not picked up your purchases by the end of the
5 days, your purchases will be reimbursed.


HOW WILL I KNOW WHEN MY ORDER IS READY TO BE PICKED UP?

You will receive a notification email when your order is ready to be picked up.
Most orders will be ready for pickup within 2 hours. The email will also include
information on pickup hours, what to bring, and steps to take to pick up your
order. In Store Pickup is available during store hours.


WHAT DO I DO WHEN I ARRIVE AT THE STORE FOR CURBSIDE PICKUP?

When you arrive at the store, park in a place that is safe for both you and the
store associate. Let them know you've arrived using the link sent via email and
provide the order number if asked. Open the trunk of your car so the store
associate can leave items in the vehicle while maintaining social distance. Be
prepared to show your confirmation email through a closed window upon request.
The email can be printed or shown on a mobile device.


WHY ISN'T CURBSIDE OR IN STORE PICKUP AVAILABLE AT MY STORE?

Curbside Pickup and In Store Pickup are currently available at limited stores.
Please check your local store for availability.


CAN I SELECT CERTAIN ITEMS TO PICK UP AND HAVE OTHERS SHIPPED?

Yes. You can do this at the online checkout by selecting Curbside Pickup or In
Store Pickup for certain items, and selecting your preferred shipping method for
the rest.


HOW DO I RETURN SOMETHING FROM A CURBSIDE PICKUP OR IN STORE PICKUP ORDER?

Stores that only offer Curbside Pickup are closed and can't process returns. If
you would like to return any items originally received using Curbside Pickup,
you can return these purchases by mail or in stores that have reopened.

Stores that offer In Store Pickup are open, so they can process returns
according to our existing Return Policy. The 45-day return window begins when
your order is ready for pickup.


CAN I RETURN OR EXCHANGE ITEMS FROM PAST ORDERS USING CURBSIDE PICKUP?

Curbside Pickup can't process returns or exchanges. See our Return Policy for
details.

Stores that offer In Store Pickup are open, so they can process returns
according to our existing Return Policy. The 45-day return window begins when
your order is ready for pickup.


WHEN WILL MY CREDIT CARD BE CHARGED?

A hold is placed once you complete the order, but your card isn't charged until
the items are placed and ready for pickup.


IF MY STORE IS OPEN FOR BOTH CURBSIDE PICKUP AND IN STORE PICKUP, HOW DO I PICK?

Stores that indicate they have both Curbside Pickup and In-Store Pickup are
open. After placing your order online, you'll receive a confirmation email. When
the order is ready, you will receive a second email with instructions on how to
get your items. You'll be able to decide which option you prefer when you arrive
at the store. If you want to pick up in-store, simply enter the store during
store hours and find the navigational signs or an an associate to help with your
order. Most stores have a designated area for In-Store Pickup (plus you can skip
the line!). Your notification email will also include instructions if you'd
rather stay in your car for Curbside Pickup. If you're using Curbside Pickup,
you'll let the store when you arrive and follow their instructions to get your
items.


CAN I CANCEL MY ORDER?

Yes. Just call the store you designated for pickup for assistance. You can find
the number using our store locator, here. If you don’t call to cancel, and you
don’t pick your order up within the 5-day period, your order will be canceled
automatically.

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