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Text Content

 * Cyber Compliance
   * CMMC / DFARS Advisory Services
     * CUI Data Mapping
     * Security Gap Assessments
     * CMMC Remediation Services
     * C3PAO Assessment Support
     * Compliance As A Service (CaaS)
   * Compliance Automation Software
 * Splunk Services
   * Value Acceleration Program for Splunk
   * Professional Services
   * Value Acceleration Program for Splunk FAQs
 * Ransomware Assessments
 * Company
   * Why SP6
   * Leadership & Core Values
   * News
   * Careers
   * Social Responsibility
   * Resources
     * Thought Leadership
     * Blog
     * CMMC Helpful Links
     * CMMC Guidance
     * Guide for Conducting Risk Assessments
 * Search  

Menu
 * Cyber Compliance
   * CMMC / DFARS Advisory Services
     * CUI Data Mapping
     * Security Gap Assessments
     * CMMC Remediation Services
     * C3PAO Assessment Support
     * Compliance As A Service (CaaS)
   * Compliance Automation Software
 * Splunk Services
   * Value Acceleration Program for Splunk
   * Professional Services
   * Value Acceleration Program for Splunk FAQs
 * Ransomware Assessments
 * Company
   * Why SP6
   * Leadership & Core Values
   * News
   * Careers
   * Social Responsibility
   * Resources
     * Thought Leadership
     * Blog
     * CMMC Helpful Links
     * CMMC Guidance
     * Guide for Conducting Risk Assessments
 * Search  

Contact Us


SPLUNK SUCCESS PROGRAM FAQS


VALUE ACCELERATION PROGRAM FOR SPLUNK


FREQUENTLY ASKED QUESTIONS (FAQS)


1



IS SP6’S VALUE ACCELERATION PROGRAM FOR SPLUNK DESIGNED TO REPLACE AN
ORGANIZATION’S OWN IN-HOUSE SPLUNK ADMIN?

It depends. 

Splunk recommends that all organizations ingesting over 1 TB of data per day
have a full-time Splunk admin. If this admin is fully dedicated to Splunk, you
may not need outside assistance. Most of the time, however, organizations need
additional, fractional guidance because: 

 * Their admin is spread across multiple solutions, not allowing them enough
   time to (a) properly administer Splunk or (b) develop the proper Splunk
   expertise. 
 * They only have one Splunk resource, meaning critical Splunk-related work
   might come to a standstill when that person leaves their role. 

The consequences of these situations are dire: an expensive solution being
massively underutilized, data feeds dropping, and compliance issues arising. 


2



IS PART OF SP6’S VALUE ACCELERATION PROGRAM OUTSOURCED MDR / VSOC SERVICES?

No. SP6 does not outsource security analysts or MDR for SOCs or NOCs. Our
expertise lies in maximizing the technologies that these staff members rely on. 

Most of our customers maintain their own in-house security analysts. For
customers that want to outsource 24/7 security monitoring, however, SP6 provides
partnerships with 3rd party MSSPs (Managed Security Service Providers). We’ll
manage the platform, and the MSSP will handle the 24/7 monitoring and alerting. 


3



IS SPLUNK ADMINISTRATION (IN-HOUSE OR OUTSOURCED) NEEDED WHEN UTILIZING SPLUNK’S
SAAS PRODUCT, SPLUNK CLOUD?

Absolutely. The only component of Splunk Cloud that Splunk’s Cloud Operations
Team manages is the infrastructure the software sits on. It’s still the
customer’s responsibility to manage: 



 * Domain advisement 
 * License management and data governance 
 * Data ingest (including forwarders that need to be actively managed and
   updated) 
 * Creation of custom content (reports, dashboards, alerts, etc.) 
 * Data normalization 
 * Much more 



Check out our Splunk Cloud Responsibilities Resource.


4



How is SP6’s Acceleration Program for Splunk Priced?

SP6 examines each customer Splunk environment uniquely to calculate the overall
level of effort required to perform the ongoing monthly services. Each client
receives a bundle of Base Services (think of this as the baseline ‘care and
feeding’ of Splunk) as well as a set, calculated number of monthly Service
Credits.  

Pricing determinants include: 

 * Size of Splunk license 
 * # of data sources feeding into Splunk, which dictates the # of integrations
   that need to be supported 
 * # of Splunk users 
 * # of Splunk premium apps, if any (ES, ITSI, etc.) 
 * Extent to which customer is currently administering Splunk and their level of
   expertise 
 * Complexity of Splunk environment (# of instances, if architected for high
   availability, etc.) 
 * Customer change control process 


5



DOES SP6 HOST THE INFRASTRUCTURE THAT SPLUNK RESIDES ON?

No. SP6 does not manage the infrastructure that Splunk is deployed to. This
infrastructure is either managed by the customer, their Cloud Service Provider
(CSP), or Splunk Cloud.  

Our service is “co-managed” because SP6 is responsible – along with the customer
– for managing the Splunk software itself. This involves creating custom content
such as reports, dashboards, and alerts, managing and troubleshooting issues
tied to data collection (forwarders, heavy forwarders, syslog, etc.), assisting
with data governance and normalization, and any other necessary activities. 


6



CAN AND DOES SP6 SUPPORT ALL SPLUNK PRODUCTS?

Yes. SP6 supports all Splunk products and solutions, including premium apps such
as Enterprise Security, ITSI, Splunk SOAR, Splunk Observability Suite, and
Splunk On-Call. 

To tackle these different solutions, SP6 has two primary teams of Splunk
experts: InfoSec experts and IT Operations/Observability experts. We also have
pure platform experts for customers that require pure back-end platform
engineering. 


7



SPLUNK AND OTHER SERVICE PROVIDERS OFFER SIMILAR, BUT NOT-QUITE-THE-SAME SERVICE
OFFERINGS. HOW DO THEY DIFFER?

Assigned Expert: Splunk’s Assigned Experts provide purely advisory services. SP6
provides advisory services and hands-on Splunk administration in your
environment. 

Admin on Demand: Splunk’s Admin On Demand service is similar to technical
support. When you open a ticket, you’ll be assigned a resource from a pool of
admins who are unfamiliar with your environment. SP6, on the other hand, fosters
customer intimacy by assigning all customers a primary and secondary SME. This
allows us to deeply understand your environment and efficiently perform new
tasks, and it’s the main driver of our high customer satisfaction scores. 

Other Splunk partners: Splunk has an ecosystem of partners, but SP6 was named
the only 2023 AMER Professional Services Partner of the Year. Unlike other
partners, we only hire senior, experienced Splunk experts with exceptional
customer-facing capabilities.  

SPLUNK PARTNERVERSE

 * Value Acceleration Program for Splunk
 * Professional Services
 * Value Acceleration Program for Splunk FAQs

CYBER COMPLIANCE

 * CMMC Overview
 * CUI Data Mapping
 * CMMC Implementation Services
 * Security Gap Assessments
 * C3PAO/DIBCAC Support
 * Compliance as a Service (CaaS)

COMPANY

 * News
 * Careers
 * Social Responsibility
 * Blog
 * Thought Leadership

 * +1 (727) 513-1023
 * service@sp6.io
 * 13577 Feather Sound Dr
   Clearwater, FL 33762

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