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DOCEBO HELP


HOW CAN WE HELP?


 1. Docebo Help & Support
 2. Docebo Learn
 3. General Features & Settings
 4. Technical Information


DOCEBO LEARN SYSTEM REQUIREMENTS

Last Updated
 * July 25, 2023 16:51

Docebo Module
 * Learn

Reading Time
   
 * 7 min

User Level
 * Administrators


INTRODUCTION

This page outlines the browser and system requirements, as well as some
limitations of your Docebo Learning Management System (LMS).

Still have questions? Contact Docebo using your platform's Help Center or your
Account Manager.


SYSTEM REQUIREMENTS - DESKTOP PLATFORM

Supported Browsers
 * Microsoft Edge *
 * Mozilla Firefox *
 * Google Chrome *
 * Safari *

Supported Operating Systems
 * Microsoft Windows 8 (or higher)**
 * OSX (last two major releases)
 * Most Linux distributions***

Supported Operating Systems for Tablets (using the browser version of the
desktop platform)
 * iOS 13 (or higher) ****
 * Android 9.0 (or higher) ****

Browser Settings
 * JavaScript must be enabled
 * Third-party cookies must be enabled*****
 * localStorage must be enabled
 * TLS Version: 1.2

Supported Screen Readers
 * NVDA
 * JAWS

On Microsoft Windows, with Chrome and Mozilla Firefox. Learn more about
accessibility in your platform.

* Browser notes:

Microsoft Edge, Firefox, Chrome, and Safari follow a continuous release policy
that makes it difficult to fix a minimum version. For this reason, following the
market recommendation, we will support the last 2 major versions of each of
these browsers. Please note that

 * as of January 2018, we do not support Safari on Windows
 * as of November 2022, we're not actively testing Firefox but we still offer
   support for it

** Note for Windows XP users:

Windows XP is no longer supported by its original vendor, Microsoft, but if your
organization has internal policies that have extended the use of Windows XP,
Docebo recommends that your PCs be migrated to MS Windows 8 or above at your
earliest convenience. Although we are not in a position to guarantee the service
on a no longer operational operating system, Docebo still has customers running
Windows XP who adopt the Docebo LMS system. If you are unable to upgrade your
PCs at this time, we recommend installing the latest version of Google Chrome,
as a temporary solution.

Docebo strongly recommends that clients maintain updated operating systems (both
desktop and mobile) aligned to the latest release made available by the
respective vendor.

*** Note for Linux users

Chrome OS is not tested. 

**** Note for use on tablets:

When accessing the platform from your tablet, you can use either the Go.Learn
mobile app or you can also access the desktop version of your platform via the
mobile browser (to which we refer as “browser version of the desktop
platform”). 

Learn more on the advanced setting to redirect users accessing the platform from
the mobile devices listed in the setting’s field to a splash page prompting them
to download Go.Learn.

The browser version only supports Android tablets with an 8” screen or larger
and Apple iPads of all sizes. 

For optimal usage of the platform, we recommend the use of the Go.Learn mobile
app, which supports any screen size and older devices. 

However, note that regardless of how you access your learning platform on
tablets, you can only access the learner view. No Administrator functionality is
supported on the Go.Learn app, nor on the browser version of the desktop
platform from your tablet.

***** Note for use on Chrome 83 and higher:

Starting from Chrome 83, in order to embed Docebo while using the browser in
Incognito mode, third-party cookies must be manually turned on (opens in a new
tab).


SYSTEM REQUIREMENTS - GO.LEARN MOBILE APP

Supported Operating Systems for Tablets and Smartphones
 * iOS 12.4 (or higher)
 * Android 9.0 (or higher)*

* Note for use on Android mobile devices:

If you are using an Android device for the Chinese market, you can download the
GoLearn app from one of the following major app stores in China:

 * * * Huawei AppGallery
     * Oppo Software Store
     * Tencent My App
     * V-Appstore
     * MIUI App Store

More information on the GoLearn app in China


LIMITATIONS - APIS

API Call Limitations 1,000 API calls per hour from each IP address


LIMITATIONS - FILE UPLOAD

Upload Type Accepted File Types Notes Thumbnails

JPG, JPEG, PNG

 * Accepted Thumbnail Size: 800×400 pixels
 * Accepted Thumbnail Ratio: 2:1

Favicons

JPG, PNG

  External Training Files

DOC, XLS, PPT, GIF, PNG, TXT, DOCX, PPTX, XLSX, PDF, FLV, ODS, ODP, CSV, MP4,
JPG

  Logos

JPG, PNG, GIF

Recommended File Size: 380x72 pixels Background Images

JPG, PNG

 * Recommended Resolution: 1280×720 px
 * Maximum File Size: 10 MB

Background Videos

MP4

 * Recommended File Size: 1.5 – 2 MB
 * Bitrate: 500-800 kbps
 * Minimum Resolution: 1280×720 px
 * Maximum File Size: 50MB

Badge Icon for Gamification

JPG, PNG

 * Maximum File Size: 1 MB
 * Recommended Resolution: 600×600 pixels

Discover, Coach & Share Asset

JPG, JPEG, PNG, GIF, MPG, MP4, AVI, MOV, WEBM, 3GP, WMV, ZIP, RAR, TAR, 7z, DOC,
DOCX, RTF, ODT, TXT, XLS, XLSX, ODS, CSV, PPT, PPTX, ODP, PDF, MP3, FLAC, OGG,
WAV

 * Maximum File Size: 800  MB
 * Size limit of 150 pages for any file that you update as an informal asset
   before it is converted into a presentation.

Newsletter

DOC, XLS, PPT, JPG, GIF, PNG, TXT, DOCX, PPTX, XLSX, PDF, FLV, ODS, ODT, ODP,
CSV

Maximum File Size: 10 MB (all files)

Webinar Recordings

3GP, AVI, FLV, MP4, WMV, MPEG-2, MOV, MP3

Maximum File Size: 800 MB

Attachments for sessions' evaluations

3GP, 3GP2, AVI, BMP, CSV, DOC, DOCX, EPUB, FLV, GIF, ICO, JPEG, JPG, MKV, MOV,
MP3, MP4, MPEG, MPEG4, MPG, MPG2, OGG, OGM, PDF, PNG, PPSX, PPT, PPTX, SRT, TXT,
VTT, WMV, XLS, XLSX, ZIP

Maximum File Size: 40 MB

File upload for:

 * course enrollments

 * ILT session enrollments

 * ILT sessions creation

 * ILT events creation

 * ILT session instructors' assignment

CSV

 


LIMITATIONS -TRAINING MATERIAL

Upload Type Accepted File Types Notes File Repository Widget ZIP, DOC, XLS, PPT,
GIF, PNG, TXT, DOCX, PPTX, XLSX, PDF, FLV, ODS, ODP, ODP, CSV, MP4 Maximum File
Size: 400 MB Files DOC, XLS, GIF, PNG, TXT, DOCX, XLSX, PDF, PPT, ZIP Maximum
File Size: 1024 MB Video Files

3GP, AVI, FLV, MP4, WMV, MPEG-2, MOV, MP3

Maximum File Size: 1024 MB External Video Links

Links from YouTube, Vimeo, or Wistia

  SCORM

SCORM versions 1.2 and 2004 3rd Edition

 * Maximum File Size: 1024 MB
 * Must be uploaded as a zip package
 * Must not include more than 15000 files
 * Does Not Accept: PL, RB, ASPX, PY, JSP, ASP, WASPX, SHTML, SH, CGI, PHP, PH3,
   PHP4, PHP5, PHPS, HTACCESS

AICC
 * CMI001 – AICC/CMI Guidelines For Interoperability (Version 4.0)
 * Communication Protocol: HACP (HTTP Communication Protocol)
 * Level of Complexity Implemented: Level 1: Basic structure of the course,
   location, description, implied order.

 * Maximum File Size: 1024 MB
 * Must be uploaded as a ZIP package. The configuration files of the AICC
   package must be in the root of the ZIP file.
 * Does Not Accept: HTACCESS, PHPS, PHP5, PHP4, PH3, PHP, CGI, SH, SHTML, ASP,
   ASPX, JSP, PY, RB, PL

xAPI/Tin Can

Tin Can Standard 1.0

 * Maximum File Size: 1024 MB
 * Must be uploaded as a ZIP package.
 * Docebo LRS works in pairs with Docebo Learn, in order to be able to link
   activities completed by the users to course progress, they are required to
   recognize the activity ID passed in the xAPI statement. To make the LRS
   recognize these activity IDs, upload xAPI packages with a proper tincan.xml
   descriptor in them.

External Video Links

Links from YouTube, Vimeo, or Wistia

 

Assignments

3GP, 3GP2, AVI, BMP, CSV, DOC, DOCX, EPUB, FLV, GIF, ICO, JPEG, JPG, MKV, MOV,
MP3, MP4, MPEG, MPEG4, MPG, MPG2, OGG, OGM, PDF, PNG, PPSX, PPT, PPTX, SRT, TXT,
VTT, WMV, XLS, XLSX, ZIP

Maximum File Size: 40 MB

Elucidat Content

Import from Elucidat

 

Google Drive Imports

 * Training Material:
   Docs, Slides, Spreadsheets, Drawings
 * Discover, Coach & Share Assets:
   Docs, Slides, Spreadsheets, Drawings.

 

Slides Converter

PDF, ODP, PPT, PPTX

Maximum File Size: 1024 MB or 150 pages

HTML Pages

 

 

Lectora Content

Transferred from Lectora

Can only be published in the Central Repository, not directly into courses


TECHNICAL LIMITATIONS

Limitation Notes Platform Interface
 * Interface issues that occur in your Docebo Learn platform when a browser is
   zoomed in or zoomed out (any setting other than 100% or 400% in the platform
   accessible areas) will not be fixed or supported by our technical staff.
 * Docebo strongly suggests using at least a 1024x768px resolution on your
   desktop and tablet browsers. Please note that at this time, any issues
   related to any resolutions smaller than 1024x768px are not officially
   supported by Docebo’s Product Support or Development teams. For the best user
   experience, we suggest using a 1366x768px resolution or similar.

Character Limit for Description Text Boxes (for training materials and assets)
 * Training material: 65,535 characters (including HTML characters)
 * Discover, Coach & Share assets: 6,000 characters

Character Limit for Titles 255 characters Character Limit for Tags 32 characters
Country Names All country names in the platform use ISO 3166 standard PHP Memory
Limit 0.256 GB RAM


BANDWIDTH RECOMMENDATIONS

Docebo Learn 0.5 Megabits per second - Required broadband connection speed Video
 * 0.5 Megabits per second – Required broadband connection speed
 * 1.5 Megabits per second – Recommended broadband connection speed
 * 3.0 Megabits per second – Recommended for SD quality
 * 5.0 Megabits per second – Recommended for HD quality

SCORM, AICC, and xAPI/Tin Can Check your authoring tool vendor to best determine
their recommendations.

 

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Return to top
In this article
 * Introduction
 * System Requirements - Desktop Platform
 * System Requirements - Go.Learn Mobile App
 * Limitations - APIs
 * Limitations - File Upload
 * Limitations -Training Material
 * Technical Limitations
 * Bandwidth Recommendations

Articles in this section
 * Docebo Learn System Requirements
 * List of ISO 3166-1 Countries
 * List of Supported Languages
 * List of Supported Currencies
 * Supported Time Zones
 * Supported Special Characters

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