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If you are visually impaired or blind, you can visit the PDF version by Pressing CONTROL + ALT + 4 YOU NEED A JAVASCRIPT-ENABLED BROWSER TO VIEW THIS PUBLICATION Please follow these steps to view the Publication: * Enable JavaScript in your browser * Refresh this page Best regards Zmags 2023 Established 1998 PRINTED LOCALLY The New Eau de Parfum #FloraFantasy Contents 2022 TRBusiness Top 10 International Operators 2023 2023 Established 1998 IntrodEuscttaiobnli.s...h..e...d....1..9...9..8....... 6 4 Lotte Duty Free.............. 33 1 China Duty Free Group...... 10 2 Dufry Group.................... 19 3 The Shilla Duty Free...... 29 OCTOBER 2023 5 Lagardère TR................. 36 6 DFS Group....................... 44 7 Gebr. Heinemann............ 51 8 Duty Free Americas...... 57 9 ARI.................................... 63 10 King Power Intl............ 69 Bonus: Dubai Duty Free.... 74 Bonus: Qatar Duty Free..... 78 TR Consumer Forum 2024 Register your interest........... 82 TOP 10 OPERATORS 5 TOP 10 OPERATORS 2023 Retailer ($ 2023 Established 1998 PRINTED LOCALLY The New Eau de Parfum #FloraFantasy Contents 2022 TRBusiness Top 10 International Ope TOP 10 OPERATORS 2023 Retailer ($bn) 1. Chi TOP 10 OP ERATORS: 1 CDFG 1 CDFG entrenches num of six plots, including duty and tax free shops Above right: seizing the opportunity to Haikou CDFG's Sanya International Duty Free shopping mal Sending passengers smoothly on their way ADVERTISEMENT FEATURE Luggage transport 2 “2022 confirmed the resilience of our “The combined group is more diversified – both geo for us competitively speaking; we have so many mo Dufry has recently grown its presence in China wi convenient online Reserve & Collect service and o Above: Realising `Destination 2027' The eyes look 10 years younger (1) eye contour inn MAKING A POSITIVE IMPACT Learn more about our pla TOP 10 OPERATORS: 3 THE SHILLA DUTY FREE 3 Shilla The Shilla Duty Free has agreed a four-year contr TOP 10 OPERATORS: 3 THE SHILLA DUTY FREE “Co From the desire of LVMH, World leader in luxury, TOP 10 OPERATORS: 4 LOTTE DUTY FREE 4 Lotte Duty Europe-based retailers. Lotte's marginal sale TOP 10 OPERATORS: 4 LOTTE DUTY FREE Duty Free's T he continued return TOP 10 OPERATORS: 5 LAGARDÈRE TRAVEL RETAIL as a network in EMEA with most notably the acquisition TOP 10 OPERATORS: 5 LAGARDÈRE TRAVEL RETAIL across all the company's shops, yet with `surpris TOP 10 OPERATORS: 5 LAGARDÈRE TRAVEL RETAIL I Above: t's been a “painful” approximately $3.85 billion in full-year 2022. Long Chiu, Executive Vice President Digital Ventu EAU DE PARFUM A first in-store livestreaming studio at T Galleri TOP 10 OPERATORS: 7 GEBR. HEINEMANN 7 Diversifica “Our 2022 result TOP 10 OPERATORS: 7 GEBR. HEINEMANN into practic A wave of prestigious brands are now available to TELLS TIME ALL OVER THE WORLD Stylish looks fo © 2023 Elizabeth Arden TOP 10 OPERATORS: 8 DUTY FREE AMERICAS 8 DFA reve Above: made by the governments Dior unit TOP 10 OPERATORS: 8 DUTY FREE AMERICAS excited t Above: The opening was celebrated Inside AUTUMN / WINTER 2023 COEUR DE LION has been del 9 ARI meets milestone return to profitability team pulled together to meet the 1 June deadline been “very strong”, particularly in Europe, but t champions the power of human connection and aims CREATE THE PERFECT LINK BETWEEN HOME, HOTEL, AIRP TOP 10 OPERATORS: 10 KING POWER INTERNATIONAL 10 the hike in passengers. “The increase was mai TRIPLE STITCHTM BORN IN OASI ZEGNA Above: sample the scent selected King Po EXPANDING HORIZONS! EXPANDING Sales hit US$1.74 billion in 2022 (see TRBusiness like a powerful line in the sand. Going forward, increased by 15%,” he said, while acknowledging t Some existing solutions used by DDF are cloud- ba O Above: n 10 November Sa to reach 35.7 million in 2022, according to HIA's Phase B of Hamad International Airport's expansio Sales at Venchi boom 633% week-on-week in World C Register your interest for the TR Consumer Forum RETAIL CAMPAIGNS AND ACTIVATIONS LIVE EXPERIEN TRIPLE STITCHTM BORN IN OASI ZEGNA