support.jivesoftware.com Open in urlscan Pro
104.16.53.111 Public Scan

Go To Rescan
Add Verdict Report

Submitted URL:
http://support.jivesoftware.com/
Effective URL:
https://support.jivesoftware.com/hc/en-us
Submission Tags: @ecarlesi possiblethreat Search All
Submission: On September 09 via api (September 9th 2023, 6:12:24 am UTC) from SG — Scanned from SG

Summary HTTP 66 Redirects Links 13 Behaviour Indicators

Summary

This website contacted 14 IPs in 2 countries across 13 domains to perform 66 HTTP transactions. The main IP is 104.16.53.111, located in and belongs to CLOUDFLARENET, US. The main domain is support.jivesoftware.com.
TLS certificate: Issued by R3 on September 8th 2023. Valid for: 3 months.

This is the only time support.jivesoftware.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

	IP Address	AS Autonomous System
1 1	104.16.51.111 104.16.51.111	13335 (CLOUDFLAR...) (CLOUDFLARENET)
4 9	104.16.53.111 104.16.53.111	13335 (CLOUDFLAR...) (CLOUDFLARENET)
31	104.18.72.113 104.18.72.113	13335 (CLOUDFLAR...) (CLOUDFLARENET)
1	151.101.66.217 151.101.66.217	54113 (FASTLY) (FASTLY)
4	104.17.24.14 104.17.24.14	13335 (CLOUDFLAR...) (CLOUDFLARENET)
6	185.199.109.153 185.199.109.153	54113 (FASTLY) (FASTLY)
1	104.18.10.207 104.18.10.207	13335 (CLOUDFLAR...) (CLOUDFLARENET)
1	64.233.170.95 64.233.170.95	15169 (GOOGLE) (GOOGLE)
2	151.101.194.217 151.101.194.217	54113 (FASTLY) (FASTLY)
5	3.5.24.140 3.5.24.140	14618 (AMAZON-AES) (AMAZON-AES)
5	142.251.10.113 142.251.10.113	15169 (GOOGLE) (GOOGLE)
1	54.90.236.24 54.90.236.24	14618 (AMAZON-AES) (AMAZON-AES)
1	52.23.115.144 52.23.115.144	14618 (AMAZON-AES) (AMAZON-AES)
1	142.251.175.97 142.251.175.97	15169 (GOOGLE) (GOOGLE)
66	14

1 104.16.51.111 (None, ) 1 redirects

ASN13335 (CLOUDFLARENET, US)

support.jivesoftware.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

9 104.16.53.111 (None, ) 4 redirects

ASN13335 (CLOUDFLARENET, US)

support.jivesoftware.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools
central-supportdesk.zendesk.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools
aureajive.zendesk.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

31 104.18.72.113 (None, )

ASN13335 (CLOUDFLARENET, US)

static.zdassets.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools
p18.zdassets.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools
theme.zdassets.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools
ekr.zdassets.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 151.101.66.217 (United States)

ASN54113 (FASTLY, US)

js.sentry-cdn.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

4 104.17.24.14 (None, )

ASN13335 (CLOUDFLARENET, US)

cdnjs.cloudflare.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

6 185.199.109.153 (San Francisco, United States)

ASN54113 (FASTLY, US)
PTR: cdn-185-199-109-153.github.com

trilogy-group.github.io	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 104.18.10.207 (None, )

ASN13335 (CLOUDFLARENET, US)

stackpath.bootstrapcdn.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 64.233.170.95 (United States)

ASN15169 (GOOGLE, US)
PTR: sg-in-f95.1e100.net

fonts.googleapis.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

2 151.101.194.217 (United States)

ASN54113 (FASTLY, US)

vjs.zencdn.net	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

5 3.5.24.140 (Ashburn, United States)

ASN14618 (AMAZON-AES, US)
PTR: s3-1-w.amazonaws.com

trilogy-cs-ai-zd-helper.s3.amazonaws.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

5 142.251.10.113 (United States)

ASN15169 (GOOGLE, US)
PTR: sd-in-f113.1e100.net

www.google-analytics.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 54.90.236.24 (Ashburn, United States)

ASN14618 (AMAZON-AES, US)
PTR: ec2-54-90-236-24.compute-1.amazonaws.com

kpj2jxs8d4.execute-api.us-east-1.amazonaws.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 52.23.115.144 (Ashburn, United States)

ASN14618 (AMAZON-AES, US)
PTR: ec2-52-23-115-144.compute-1.amazonaws.com

supportsurvey.trilogy.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 142.251.175.97 (United States)

ASN15169 (GOOGLE, US)
PTR: sh-in-f97.1e100.net

www.googletagmanager.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

	Apex Domain Subdomains	Transfer
31	zdassets.com static.zdassets.com — Cisco Umbrella Rank: 2286 p18.zdassets.com — Cisco Umbrella Rank: 99298 theme.zdassets.com — Cisco Umbrella Rank: 10939 ekr.zdassets.com — Cisco Umbrella Rank: 2609	892 KB
8	jivesoftware.com 4 redirects support.jivesoftware.com status.jivesoftware.com Failed	28 KB
6	amazonaws.com trilogy-cs-ai-zd-helper.s3.amazonaws.com kpj2jxs8d4.execute-api.us-east-1.amazonaws.com	12 KB
6	github.io trilogy-group.github.io	7 KB
5	google-analytics.com www.google-analytics.com — Cisco Umbrella Rank: 49	21 KB
4	cloudflare.com cdnjs.cloudflare.com — Cisco Umbrella Rank: 249	33 KB
2	zendesk.com 1 redirects central-supportdesk.zendesk.com aureajive.zendesk.com	2 KB
2	zencdn.net vjs.zencdn.net — Cisco Umbrella Rank: 6065	180 KB
1	googletagmanager.com www.googletagmanager.com — Cisco Umbrella Rank: 62	82 KB
1	trilogy.com supportsurvey.trilogy.com	603 B
1	googleapis.com fonts.googleapis.com — Cisco Umbrella Rank: 58	1 KB
1	bootstrapcdn.com stackpath.bootstrapcdn.com — Cisco Umbrella Rank: 2999	15 KB
1	sentry-cdn.com js.sentry-cdn.com — Cisco Umbrella Rank: 6409	2 KB
66	13

	Domain	Requested by
15	theme.zdassets.com	support.jivesoftware.com p18.zdassets.com
13	static.zdassets.com	support.jivesoftware.com static.zdassets.com
8	support.jivesoftware.com	4 redirects static.zdassets.com support.jivesoftware.com
6	trilogy-group.github.io	support.jivesoftware.com
5	www.google-analytics.com	support.jivesoftware.com www.google-analytics.com www.googletagmanager.com
5	trilogy-cs-ai-zd-helper.s3.amazonaws.com	support.jivesoftware.com
4	cdnjs.cloudflare.com	support.jivesoftware.com
2	vjs.zencdn.net	support.jivesoftware.com
2	p18.zdassets.com	support.jivesoftware.com
1	www.googletagmanager.com	www.google-analytics.com
1	aureajive.zendesk.com	static.zdassets.com
1	ekr.zdassets.com	static.zdassets.com
1	supportsurvey.trilogy.com	static.zdassets.com
1	kpj2jxs8d4.execute-api.us-east-1.amazonaws.com	p18.zdassets.com
1	central-supportdesk.zendesk.com	1 redirects
1	fonts.googleapis.com	support.jivesoftware.com
1	stackpath.bootstrapcdn.com	support.jivesoftware.com
1	js.sentry-cdn.com	support.jivesoftware.com
0	status.jivesoftware.com Failed	static.zdassets.com
66	19

This site contains links to these domains. Also see Links.

Domain
thrive.ignitetech.com
www.jivesoftware.com
support.ignitetech.com
central-supportdesk.zendesk.com
www.ignitetech.com

Subject Issuer	Validity	Valid
support.engineyard.com R3	`2023-09-08` - `2023-12-07`	3 months	crt.sh
zdassets.com Cloudflare Inc ECC CA-3	`2022-11-10` - `2023-11-09`	a year	crt.sh
*.sentry-cdn.com GlobalSign Atlas R3 DV TLS CA 2023 Q3	`2023-08-01` - `2024-09-01`	a year	crt.sh
sni.cloudflaressl.com Cloudflare Inc ECC CA-3	`2023-07-03` - `2024-07-02`	a year	crt.sh
*.github.io DigiCert TLS RSA SHA256 2020 CA1	`2023-02-21` - `2024-03-20`	a year	crt.sh
upload.video.google.com GTS CA 1C3	`2023-08-14` - `2023-11-06`	3 months	crt.sh
vjs.zencdn.net GlobalSign Atlas R3 DV TLS CA 2023 Q2	`2023-06-03` - `2024-07-04`	a year	crt.sh
*.s3.amazonaws.com Amazon RSA 2048 M01	`2023-03-21` - `2023-12-19`	9 months	crt.sh
*.google-analytics.com GTS CA 1C3	`2023-08-14` - `2023-11-06`	3 months	crt.sh
*.execute-api.us-east-1.amazonaws.com Amazon RSA 2048 M01	`2023-05-23` - `2024-06-20`	a year	crt.sh
*.trilogy.com Starfield Secure Certificate Authority - G2	`2022-08-17` - `2023-09-18`	a year	crt.sh
aureajive.zendesk.com Cloudflare Inc ECC CA-3	`2023-02-17` - `2024-02-17`	a year	crt.sh

This page contains 3 frames:

Primary Page: https://support.jivesoftware.com/hc/en-us
Frame ID: FE963301FBE4F8F10DC7975B97EA15E6
Requests: 58 HTTP requests in this frame

Frame: https://support.jivesoftware.com/cdn-cgi/challenge-platform/h/b/scripts/jsd/8827f912/main.js
Frame ID: 8DC41D06D335FAE61D7B1064B98610FA
Requests: 2 HTTP requests in this frame

Frame: https://static.zdassets.com/web_widget/classic/latest/web-widget-main-4b22769.js
Frame ID: A9777339F1AB7DDF218BC49D49FC7E11
Requests: 6 HTTP requests in this frame

Screenshot
Live screenshot

Full Image

Page Title

Jive Support

Page URL History Show full URLs

http://support.jivesoftware.com/ HTTP 301
https://support.jivesoftware.com/ HTTP 302
https://support.jivesoftware.com/hc HTTP 301
https://support.jivesoftware.com/hc/en-us Page URL

Detected technologies

Zendesk (CMS) Expand

Overall confidence: 100%
Detected patterns

Bootstrap (Web Frameworks) Expand

Overall confidence: 100%
Detected patterns

bootstrap(?:[^>]*?([0-9a-fA-F]{7,40}|[\d]+(?:.[\d]+(?:.[\d]+)?)?)|)[^>]*?(?:\.min)?\.js

Font Awesome (Font Scripts) Expand

Overall confidence: 100%
Detected patterns

<link[^>]* href=[^>]+(?:([\d.]+)/)?(?:css/)?font-awesome(?:\.min)?\.css
<link[^>]* href=[^>]*?(?:F|f)o(?:n|r)t-?(?:A|a)wesome(?:[^>]*?([0-9a-fA-F]{7,40}|[\d]+(?:.[\d]+(?:.[\d]+)?)?)|)
(?:F|f)o(?:n|r)t-?(?:A|a)wesome(?:.*?([0-9a-fA-F]{7,40}|[\d]+(?:.[\d]+(?:.[\d]+)?)?)|)

Google Analytics (Analytics) Expand

Overall confidence: 100%
Detected patterns

google-analytics\.com/(?:ga|urchin|analytics)\.js

Google Font API (Font Scripts) Expand

Overall confidence: 100%
Detected patterns

<link[^>]* href=[^>]+fonts\.(?:googleapis|google)\.com

Google Tag Manager (Tag Managers) Expand

Overall confidence: 100%
Detected patterns

googletagmanager\.com/gtag/js

Popper (Miscellaneous) Expand

Overall confidence: 100%
Detected patterns

<script [^>]*src="[^"]*/popper\.js/([0-9.]+)
/popper\.js/([0-9.]+)

jQuery (JavaScript Libraries) Expand

Overall confidence: 100%
Detected patterns

jquery[.-]([\d.]*\d)[^/]*\.js
jquery.*\.js(?:\?ver(?:sion)?=([\d.]+))?

Page Statistics

66
Requests

94 %
HTTPS

0 %
IPv6

13
Domains

19
Subdomains

14
IPs

2
Countries

1272 kB
Transfer

4140 kB
Size

10
Cookies

13 Outgoing links

These are links going to different origins than the main page.

URL: https://thrive.ignitetech.com/community/customers
Title: Jive Interactive Intranet

Search URL Search Domain Scan URL

URL: https://thrive.ignitetech.com/
Title: Log into Thrive

Search URL Search Domain Scan URL

URL: https://www.jivesoftware.com/company/request-thrive-access/
Title: Request customer access

Search URL Search Domain Scan URL

URL: https://thrive.ignitetech.com/community/customers/developer
Title: Jive Developers

Search URL Search Domain Scan URL

URL: https://thrive.ignitetech.com/community/home
Title: Partner Hub

Search URL Search Domain Scan URL

URL: https://support.ignitetech.com/hc/en-us/
Title: Support Resources

Search URL Search Domain Scan URL

URL: https://thrive.ignitetech.com/apps/jive-licenses
Title: On-Prem Downloads

Search URL Search Domain Scan URL

URL: https://support.ignitetech.com/hc/en-us
Title: Need support for another Ignite product? Click here.

Search URL Search Domain Scan URL

URL: https://central-supportdesk.zendesk.com/auth/v2/login/signin?return_to=https%3A%2F%2Fsupport.jivesoftware.com%2Fhc%2Fen-us&theme=hc&locale=en-us&brand_id=360000479419&auth_origin=360000479419%2Ctrue%2Ctrue
Title: Sign In

Search URL Search Domain Scan URL

URL: https://central-supportdesk.zendesk.com/auth/v2/login/registration?auth_origin=360000479419%2Ctrue%2Ctrue&brand_id=360000479419&return_to=https%3A%2F%2Fsupport.jivesoftware.com%2Fhc%2Fen-us&theme=hc
Title: Sign Up

Search URL Search Domain Scan URL

URL: https://support.ignitetech.com/hc/en-us/articles/360007040893-Contacting-Customer-Support-Including-Severity-1-Issues-
Title: Contact Us

Search URL Search Domain Scan URL

URL: http://www.ignitetech.com/legal
Title: Legal

Search URL Search Domain Scan URL

URL: http://www.ignitetech.com/privacy
Title: Privacy

Search URL Search Domain Scan URL

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

http://support.jivesoftware.com/ HTTP 301
https://support.jivesoftware.com/ HTTP 302
https://support.jivesoftware.com/hc HTTP 301
https://support.jivesoftware.com/hc/en-us Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

Request Chain 37

https://central-supportdesk.zendesk.com/auth/v2/host/without_iframe.js HTTP 302
https://static.zdassets.com/auth/fa3bfadd5fc6f9d04ad357399dbe6190dda56d64/v2/host-without-iframe.js

Request Chain 50

https://support.jivesoftware.com/cdn-cgi/challenge-platform/scripts/jsd/main.js HTTP 302
https://support.jivesoftware.com/cdn-cgi/challenge-platform/h/b/scripts/jsd/8827f912/main.js

66 HTTP transactions
0 data transactions

Method
Protocol Status Resource
Path Size
x-fer Time
Latency Type
MIME-Type IP
Location

GET
H2

200

Primary Request en-us Show response
support.jivesoftware.com/hc/
Redirect Chain

http://support.jivesoftware.com/
https://support.jivesoftware.com/
https://support.jivesoftware.com/hc
https://support.jivesoftware.com/hc/en-us

155 KB
21 KB

530ms
529ms

Document
text/html

104.16.53.111
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://support.jivesoftware.com/hc/en-us

Protocol

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

104.16.53.111 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

2279f1b5bed77231a6eae8e2cd437234cb6c17c9a41a54ab59c95555ac278c0d

Security Headers

Name	Value
Strict-Transport-Security	max-age=259200;
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	1; mode=block

Request headers

Upgrade-Insecure-Requests: 1
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.5845.179 Safari/537.36
accept-language: zh-SG,zh;q=0.9

Response headers

cache-control: max-age=0, public
cf-cache-status: MISS
cf-ray: 803d474d4e788814-SIN
content-encoding: br
content-language: en-us
content-type: text/html; charset=utf-8
date: Sat, 09 Sep 2023 06:12:16 GMT
nel: {"success_fraction":0.01,"report_to":"cf-nel","max_age":604800}
protocol: HTTP/1.1 always
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=96p%2BFCZv9SqvJ3Bgrvd1HeuHfAFfh4erVjGBUKHNtlFydncxDFzb8bu27%2BxhvuXja3ZjNAJXsdEBZEaT5CImEiZ8cppnSvSudUUj3SKkycE3B1uvIkauTAT%2Fw0xxnEk8IZ19wXHXW9NhCQ%3D%3D"}],"group":"cf-nel","max_age":604800}
server: cloudflare
strict-transport-security: max-age=259200;
vary: Accept-Encoding
x-frame-options: SAMEORIGIN
x-request-id: 803d474d50068814-SIN
x-runtime: 0.149257
x-ua-compatible: IE=edge
x-xss-protection: 1; mode=block
x-zendesk-origin-server: help-center-unicorn-5454c477c8-7mbwx
x-zendesk-processed-host-header: support.jivesoftware.com

Redirect headers

cache-control: max-age=0, public
cf-cache-status: DYNAMIC
cf-ray: 803d474b2c458814-SIN
content-language: en-us
content-type: text/html; charset=utf-8
date: Sat, 09 Sep 2023 06:12:15 GMT
location: https://support.jivesoftware.com/hc/en-us
nel: {"success_fraction":0.01,"report_to":"cf-nel","max_age":604800}
protocol: HTTP/1.1 always
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=8rCotZ1or3AsaVbpVTGEDPoZ3dTguqSaRcO0%2BMBaKF4URJX%2BfmoixddYKfpqgfvNRtywAsx3KO47Foy9uu%2F%2BOlywq8KGWGEnbpH18fCQ%2Fkm%2FouVJpufUB%2Fh6UEvnxH64tOe2oPaYh1x6yA%3D%3D"}],"group":"cf-nel","max_age":604800}
server: cloudflare
strict-transport-security: max-age=259200;
x-frame-options: SAMEORIGIN
x-request-id: 803d474b2c458814-SIN
x-runtime: 0.042825
x-ua-compatible: IE=edge
x-xss-protection: 1; mode=block
x-zendesk-origin-server: help-center-unicorn-5454c477c8-7mbwx
x-zendesk-processed-host-header: support.jivesoftware.com

GET
H2 200 application-5dedcabe00a896eb2c214ed2973f0975.css
static.zdassets.com/hc/assets/ 51 KB
9 KB 386ms
127ms Stylesheet
text/css 104.18.72.113
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://static.zdassets.com/hc/assets/application-5dedcabe00a896eb2c214ed2973f0975.css

Requested by

Host: support.jivesoftware.com
URL: https://support.jivesoftware.com/hc/en-us

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.18.72.113 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

0ace26882bd590a050d612c679d4e25e8cb6dc4cfa58c81806050cd45359adde

Security Headers

Name	Value
Strict-Transport-Security	max-age=0

Request headers

accept-language: zh-SG,zh;q=0.9
Referer: https://support.jivesoftware.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.5845.179 Safari/537.36

Response headers

date: Sat, 09 Sep 2023 06:12:16 GMT
x-amz-version-id: 2CrwEwl6GoBSbQ_1L_iYZjD_yV6kAoQP
content-encoding: br
cf-cache-status: HIT
nel: {"success_fraction":0,"report_to":"cf-nel","max_age":604800}
strict-transport-security: max-age=0
x-amz-request-id: 909MKP4PCMVMDGXP
age: 148666
x-amz-server-side-encryption: AES256
x-amz-replication-status: COMPLETED
x-amz-id-2: Yn3R8QBrJJo9IO9SgvirQUpsAQ4tM6gZF6Wzo6RPT7ZOjRI1AKhI7TbdlNRgWG5UNs7iMezCyG4=
last-modified: Thu, 06 Jul 2023 12:51:05 GMT
server: cloudflare
etag: W/"ab4cc5d52d40b0752bf2b47ae2bb94b5"
vary: Accept-Encoding
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=XQZsp1yzXHdXmDbMXmC9g1gxqaYira8rqPhbvM%2B9%2FEU2bVjhxTtvcF%2BjWu5eUh7rCVVZrlyYM664DgVaBZCJuQaJHfzP4UnuKZP0I0lWWNIfOSAhn1eF9qjU7pc6PyHDycX92ZA%3D"}],"group":"cf-nel","max_age":604800}
content-type: text/css
cache-control: public, max-age=604800
cf-ray: 803d47523a5c9fd9-SIN

GET
H2 200 theming_v1_support-e05586b61178dcde2a13a3d323525a18.css
static.zdassets.com/hc/assets/ 9 KB
3 KB 424ms
165ms Stylesheet
text/css 104.18.72.113
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://static.zdassets.com/hc/assets/theming_v1_support-e05586b61178dcde2a13a3d323525a18.css

Requested by

Host: support.jivesoftware.com
URL: https://support.jivesoftware.com/hc/en-us

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.18.72.113 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

836316444e9cede5ce83cfe98734b9c8ab27192a9634a59b82c118a8e6792037

Security Headers

Name	Value
Strict-Transport-Security	max-age=0

Request headers

accept-language: zh-SG,zh;q=0.9
Referer: https://support.jivesoftware.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.5845.179 Safari/537.36

Response headers

date: Sat, 09 Sep 2023 06:12:16 GMT
x-amz-version-id: W7Sc8SftPb2qgWBAfs0VfUAc5abaMB73
content-encoding: br
cf-cache-status: HIT
nel: {"success_fraction":0,"report_to":"cf-nel","max_age":604800}
strict-transport-security: max-age=0
x-amz-request-id: 8DEM0DGDPXMTM4KB
age: 246402
x-amz-server-side-encryption: AES256
x-amz-replication-status: COMPLETED
x-amz-id-2: ApM2Ai9fELPwv9IaXIzkTKnQyK2A5/9t1bD6ZBgZPw7FIG9jFmq8YvkUx5bMmk3LygDUnwyeA8Q=
last-modified: Mon, 27 Feb 2023 12:55:49 GMT
server: cloudflare
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Full URL

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Full URL

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Full URL

https://supportsurvey.trilogy.com/api/escalationCategories

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134ms
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104.16.53.111
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Full URL

https://support.jivesoftware.com/cdn-cgi/challenge-platform/h/b/scripts/jsd/8827f912/main.js

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Requested by

Host: static.zdassets.com
URL: https://static.zdassets.com/web_widget/classic/latest/web-widget-main-4b22769.js

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.18.72.113 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

24a0379eaeac3d8de8f2b77a318fef99bae4ef5ca07d2eca39b8a0f3c21911b6

Security Headers

Name	Value
Strict-Transport-Security	max-age=0

Request headers

accept-language: zh-SG,zh;q=0.9
Referer
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.5845.179 Safari/537.36

Response headers

date: Sat, 09 Sep 2023 06:12:20 GMT
x-amz-version-id: Gf4KFmmSRtALGQTFrJvpXz0Cxt2OhtK2
content-encoding: br
cf-cache-status: HIT
nel: {"success_fraction":0,"report_to":"cf-nel","max_age":604800}
strict-transport-security: max-age=0
x-amz-request-id: PDFFE7MMEGNE31NJ
age: 1058597
x-amz-server-side-encryption: AES256
x-amz-replication-status: COMPLETED
x-amz-id-2: tejftzGEnw4bQ+y20xwWi2EehpKJil3jYIkE0TCnIzAR2MG+Xj/Hk/wrE4E3DbnCkShhL3ypAQU=
last-modified: Thu, 24 Aug 2023 03:39:36 GMT
server: cloudflare
etag: W/"a3208a9957c2dcf9612763d1d3138069"
vary: Accept-Encoding
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=QHYQOEIGMSmnBqyncIaheUcFYsLgSco34uNTq5aZ4rdrCemHpLE0G%2FZs6rmfDiPgPHBMZpvTNi1sO7b8SAtzlx7Oyn192rL98mUFAnWif7aEZr1%2B%2BjhJ9UvNhuUm%2Fdx5B0xO4F0%3D"}],"group":"cf-nel","max_age":604800}
content-type: application/javascript; charset=utf-8
cache-control: public, max-age=31536000
cf-ray: 803d4769bb999fd9-SIN
expires: Fri, 23 Aug 2024 03:39:35 GMT

POST
H2 204 collect
www.google-analytics.com/g/ 0
56 B 86ms
85ms Ping
text/plain 142.251.10.113
GOOGLE

General

Check archive.org

Show headers Download Go to

Full URL: https://www.google-analytics.com/g/collect?v=2&tid=G-K7372QVDED&gtm=45je3960&_p=322428523&ul=en-us&sr=1600x1200&cid=286716617.1694239940&uaa=&uab=&uafvl=&uamb=0&uam=&uap=&uapv=&uaw=0&_eu=ABAI&_s=1&dl=https%3A%2F%2Fsupport.jivesoftware.com%2Fhc%2Fen-us&dt=Jive%20Support&sid=1694239940&sct=1&seg=0&en=page_view&_fv=1&_ss=1&_ee=1
Requested by: Host: www.googletagmanager.com
URL: https://www.googletagmanager.com/gtag/js?id=G-K7372QVDED&cx=c&_slc=1
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 142.251.10.113 , United States, ASN15169 (GOOGLE, US),
Reverse DNS: sd-in-f113.1e100.net
Software: Golfe2 /
Resource Hash: e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Request headers

accept-language: zh-SG,zh;q=0.9
Referer: https://support.jivesoftware.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.5845.179 Safari/537.36

Response headers

pragma: no-cache
date: Sat, 09 Sep 2023 06:12:20 GMT
server: Golfe2
content-type: text/plain
access-control-allow-origin: https://support.jivesoftware.com
cache-control: no-cache, no-store, must-revalidate
access-control-allow-credentials: true
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 0
expires: Fri, 01 Jan 1990 00:00:00 GMT

GET
H2 200 web-widget-chat-incoming-message-notification-4b22769.js Show response
static.zdassets.com/web_widget/classic/latest/ Frame A977 236 B
618 B 101ms
100ms Script
application/javascript 104.18.72.113
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://static.zdassets.com/web_widget/classic/latest/web-widget-chat-incoming-message-notification-4b22769.js

Requested by

Host: static.zdassets.com
URL: https://static.zdassets.com/web_widget/classic/latest/web-widget-main-4b22769.js

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.18.72.113 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

a29e4af6aa6a95982d1092a20f0068173b9a9d5df0a89bc99da556aebec3ce54

Security Headers

Name	Value
Strict-Transport-Security	max-age=0

Request headers

accept-language: zh-SG,zh;q=0.9
Referer
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.5845.179 Safari/537.36

Response headers

date: Sat, 09 Sep 2023 06:12:21 GMT
x-amz-version-id: 46qKELeTBWCwzvVGXozLgYao3Jv6zCoR
content-encoding: br
cf-cache-status: HIT
nel: {"success_fraction":0,"report_to":"cf-nel","max_age":604800}
strict-transport-security: max-age=0
x-amz-request-id: PDF9HF3Y8W0PVSQC
age: 1058597
x-amz-server-side-encryption: AES256
x-amz-replication-status: COMPLETED
x-amz-id-2: fZDV0xg3FsFxrpZT9QCSaXjJuIqYZ/vFRf9YulowyRM5BpKf0DQIj2BxZq4TB6yykA80c5/5Xc6LsuxXSreimA==
last-modified: Thu, 24 Aug 2023 03:39:36 GMT
server: cloudflare
etag: W/"77bb07ca171e3ff2b72a7dafa7822bc8"
vary: Accept-Encoding
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=VH06gCj%2BdwUpnTOGxRRdv4vxMVkWwO5jdpdQIuOCFmUi148C02OAk5l5JrfpfN7bzjvFmy1RG5h%2FCqbl3VBjE1VAJ%2FBxfVlSoihoTkgb8M6c%2BS6unotbLGgLSTCoZNwfDb71%2Bno%3D"}],"group":"cf-nel","max_age":604800}
content-type: application/javascript; charset=utf-8
cache-control: public, max-age=31536000
cf-ray: 803d47747f3d9fd9-SIN
expires: Fri, 23 Aug 2024 03:39:35 GMT

GET
H2 206 fda6cd35495c75f83508d9d2e77ee33d.mp3
static.zdassets.com/web_widget/classic/latest/ Frame A977 19 KB
20 KB 132ms
132ms Media
audio/mpeg 104.18.72.113
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL

https://static.zdassets.com/web_widget/classic/latest/fda6cd35495c75f83508d9d2e77ee33d.mp3

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

104.18.72.113 -, , ASN13335 (CLOUDFLARENET, US),

Reverse DNS

Software

cloudflare /

Resource Hash

97e5b0b6cfc2ba9815028429c069631ba12b294aa7419d1ea130accd0adc2d46

Security Headers

Name	Value
Strict-Transport-Security	max-age=0

Request headers

Referer
Accept-Encoding: identity;q=1, *;q=0
accept-language: zh-SG,zh;q=0.9
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.5845.179 Safari/537.36
Range: bytes=0-

Response headers

date: Sat, 09 Sep 2023 06:12:21 GMT
x-amz-version-id: nNEnUuxI9I_5nvH1CDfnP_UN7OPBGARX
cf-cache-status: HIT
nel: {"success_fraction":0,"report_to":"cf-nel","max_age":604800}
strict-transport-security: max-age=0
x-amz-request-id: F86BQ6NSNZSK104T
age: 13571604
x-amz-server-side-encryption: AES256
Content-Range: bytes 0-19697/19698
x-amz-replication-status: COMPLETED
Content-Length: 19698
x-amz-id-2: 0U0fuvwHbflgulxxiBR381J7x//op4MPO70VLINvYZbycB5bUoXZrKghaj3MkDH6OSkGHnJLaws=
last-modified: Tue, 04 Apr 2023 22:44:58 GMT
server: cloudflare
etag: "f11ce9e8f40a392830217253fe75d6de"
vary: Accept-Encoding
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=k%2BC%2FAsNkJmLAoQEAo%2BwuoApPf%2Bb8gs7%2FSj%2BANsIjDr%2FgsClxxHb6lmMSr%2FmvLReR6ePb%2BAfbEWpJo3ULrrIK1aw2shhrprKDwmEDBi1waQtcghNnlUXDBbdipFX3Uo9C3AOTRUA%3D"}],"group":"cf-nel","max_age":604800}
content-type: audio/mpeg; charset=utf-8
cache-control: public, max-age=31536000
cf-ray: 803d477558739fd9-SIN
expires: Wed, 03 Apr 2024 22:44:57 GMT

GET
H2 200 collect
www.google-analytics.com/ 35 B
96 B 84ms
84ms Image
image/gif 142.251.10.113
GOOGLE

General

Check archive.org

Show headers Download Go to Show image

Full URL

https://www.google-analytics.com/collect?v=1&_v=j101&a=322428523&t=event&_s=3&dl=https%3A%2F%2Fsupport.jivesoftware.com%2Fhc%2Fen-us&ul=en-us&de=UTF-8&dt=Jive%20Support&sd=24-bit&sr=1600x1200&vp=1600x1200&je=0&ec=Home%20Page%20-%20time%20spent&ea=active%20for%205%20seconds&el=&ev=5&_u=KEBAAEABAAAAACAAI~&jid=&gjid=&cid=286716617.1694239940&tid=UA-135517637-26&_gid=931123454.1694239940&cd1=anonymous&cd2=ev_time_home_page&cd3=https%3A%2F%2Fsupport.jivesoftware.com%2Fhc%2Fen-us&cd6=&cd10=0&cd13=1&cm1=5&z=587069646

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

142.251.10.113 , United States, ASN15169 (GOOGLE, US),

Reverse DNS

sd-in-f113.1e100.net

Software

Golfe2 /

Resource Hash

8337212354871836e6763a41e615916c89bac5b3f1f0adf60ba43c7c806e1015

Security Headers

Name	Value
X-Content-Type-Options	nosniff

Request headers

accept-language: zh-SG,zh;q=0.9
Referer: https://support.jivesoftware.com/
User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.5845.179 Safari/537.36

Response headers

pragma: no-cache
date: Fri, 08 Sep 2023 12:14:10 GMT
x-content-type-options: nosniff
last-modified: Sun, 17 May 1998 03:00:00 GMT
server: Golfe2
age: 64693
content-type: image/gif
access-control-allow-origin: *
cache-control: no-cache, no-store, must-revalidate
cross-origin-resource-policy: cross-origin
alt-svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
content-length: 35
expires: Mon, 01 Jan 1990 00:00:00 GMT

Failed requests

These URLs were requested, but there was no response received. You will also see them in the list above.

Domain: status.jivesoftware.com
URL: https://status.jivesoftware.com/api/v2/summary.json

Verdicts & Comments Add Verdict or Comment

97 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

10 Cookies

Cookies are little pieces of information stored in the browser of a user. Whenever a user visits the site again, he will also send his cookie values, thus allowing the website to re-identify him even if he changed locations. This is how permanent logins work.

Domain/Path	Expires	Name / Value
.support.jivesoftware.com/	1969-12-31 23:59:59	Name: __cfruid Value: c04b5f7bdb75e4e88672da80c3d03e12b08f209b-1694239934
support.jivesoftware.com/	1969-12-31 23:59:59	Name: _help_center_session Value: dmtQaVdRTnFvUkFQVVp2UWZ1TjJxbmV1YmIra2Z0Nkl0Y3ZNZVFLRVlDa0t6OEJ3aCsrTkx3ZlJETzRpZ3VMRG1wUUxQZkE4bmMrVHljcXBNWE9GWHc9PS0tbFMxMEVzUjdsdU1IYTJSWlhXcHN0QT09--aae1582a42e2e829d3893e37797b13383d80d86b
.central-supportdesk.zendesk.com/	1969-12-31 23:59:59	Name: __cfruid Value: 3cfb3910457348f19d25b16e2a8df9fec7c2a20d-1694239937
.support.jivesoftware.com/	1970-01-20 23:22:55	Name: cf_clearance Value: BUCzLX583VUZtnNMsX5CRQj0_uM1Pd7r8H9tZuryTX8-1694239939-0-1-13977934.4fe87d2a.449626d4-0.2.1694239939
.jivesoftware.com/	1970-01-21 00:13:19	Name: _ga Value: GA1.2.286716617.1694239940
.jivesoftware.com/	1970-01-20 14:38:46	Name: _gid Value: GA1.2.931123454.1694239940
.jivesoftware.com/	1970-01-20 14:37:19	Name: _gat Value: 1
widget-mediator.zopim.com/	1970-01-20 14:47:24	Name: AWSALBCORS Value: eXAuh9mMY1299hr/6yrJpetHUdW/SQLuy5YLCTOeFK9UiFZkKum7LdELe466Ur877iDflpXSGAA0TkUlSFqf7u0A+5Vjxmr+M4oe03wI2TZz9JXGN7PKngYKS+KE
.jivesoftware.com/	1970-01-20 23:22:55	Name: __zlcmid Value: 1Hlm6nsDCio6n8t
.jivesoftware.com/	1970-01-21 00:13:19	Name: _ga_K7372QVDED Value: GS1.2.1694239940.1.1.1694239943.0.0.0

2 Console Messages

A page may trigger messages to the console to be logged. These are often error messages about being unable to load a resource or execute a piece of JavaScript. Sometimes they also provide insight into the technology behind a website.

Source	Level	URL Text
javascript	error	URL: https://support.jivesoftware.com/hc/en-us Message: Access to XMLHttpRequest at 'https://status.jivesoftware.com/api/v2/summary.json' from origin 'https://support.jivesoftware.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.
network	error	URL: https://status.jivesoftware.com/api/v2/summary.json Message: Failed to load resource: net::ERR_FAILED

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header	Value
Strict-Transport-Security	max-age=259200;
X-Frame-Options	SAMEORIGIN
X-Xss-Protection	1; mode=block

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

aureajive.zendesk.com
cdnjs.cloudflare.com
central-supportdesk.zendesk.com
ekr.zdassets.com
fonts.googleapis.com
js.sentry-cdn.com
kpj2jxs8d4.execute-api.us-east-1.amazonaws.com
p18.zdassets.com
stackpath.bootstrapcdn.com
static.zdassets.com
status.jivesoftware.com
support.jivesoftware.com
supportsurvey.trilogy.com
theme.zdassets.com
trilogy-cs-ai-zd-helper.s3.amazonaws.com
trilogy-group.github.io
vjs.zencdn.net
www.google-analytics.com
www.googletagmanager.com
status.jivesoftware.com
104.16.51.111
104.16.53.111
104.17.24.14
104.18.10.207
104.18.72.113
142.251.10.113
142.251.175.97
151.101.194.217
151.101.66.217
185.199.109.153
3.5.24.140
52.23.115.144
54.90.236.24
64.233.170.95
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f28813c1a51dceb18de9011c127abfe1a5781782f87b53a2e6035abe72d34f7e
f3c1cd3fe8e24960e5007b6aabf407c4b82efff9a116cffd0f3a25bc1326f593
fbb68d488c51a99ed3fc3911962c2b34f9df58831baa93e853c496380008cc56

support.jivesoftware.com Open in urlscan Pro 104.16.53.111 Public Scan

Summary

urlscan.io Verdict: No classification

Domain & IP information

Screenshot Live screenshot Full Image

Page Title

Page URL History Show full URLs

Detected technologies

Page Statistics

66 Requests

94 %HTTPS

0 %IPv6

13 Domains

19 Subdomains

14 IPs

2 Countries

1272 kBTransfer

4140 kBSize

10 Cookies

13 Outgoing links

Page URL History

Redirected requests

66 HTTP transactions Everything HTML Script AJAX CSS Image Expand all 0 data transactions

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support.jivesoftware.com Open in urlscan Pro
104.16.53.111 Public Scan

Screenshot
Live screenshot

Full Image

66
Requests

94 %
HTTPS

0 %
IPv6

13
Domains

19
Subdomains

14
IPs

2
Countries

1272 kB
Transfer

4140 kB
Size

10
Cookies

66 HTTP transactions
0 data transactions