support.jivesoftware.com Open in urlscan Pro
104.16.53.111  Public Scan

Form analysis
2 forms found in the DOM

GET /hc/en-us/search

<form role="search" class="agent-search search search-full form-inline mx-4 my-2 d-lg-none" data-search="" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off"><input
    type="search" name="query" id="query" placeholder="Knowledge Base Search" aria-label="Knowledge Base Search"></form>

GET /hc/en-us/search

<form role="search" class="agent-search search search-full" data-search="" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off"><input type="search" name="query" id="query"
    placeholder="Knowledge Base Search" aria-label="Knowledge Base Search"></form>

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WELCOME TO JIVE SUPPORT

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ensure your applications are meeting your goals.
Use the search bar above to access the knowledge base, read the Top Support
Articles below, or manage your support cases by signing in.

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TOP SUPPORT ARTICLES

TOP SUPPORT ARTICLES

TOP SUPPORT ARTICLES

FAQ

FAQ

Automatically refresh the page in the browser so that new posts are visible
without manually refreshing the page

Resolving Sign Up or Password Reset Issues with Jive Support Portal

ON-PREMISE

ON-PREM SPECIFIC ISSUES

All Users are not receiving Email Notifications

Invocation of init method failed; nested exception is
java.security.KeyStoreException: JCEKS not found

Why do I get errors when trying to start Jive after migrating it to another
server?

Webapp Nodes Are Getting Filled To 100% Disk Capacity

SETTINGS

Changing The Search And Ingress Node IP Addresses Through System Properties
Revert Back Upon Jive Restart

Enabling CORS for On-Premise Jive

UPGRADES

Jive On-Premise Setup Fail Without An Internet Connection

Running The On-Premise Jive Setup As A New User Fails With An Error

Where Can You Download the Newest Jive RPMs and SharePoint Connectors?

JIVE CORE

URLS

Allowed URL Schemes Setting Is Not Being Saved

Changing, Requesting, or Removing/Returning a Vanity URL

'403 Forbidden' Error When Trying to Load Jive

THEMES & TILES

Static Resources (Images, Audio, other Files) in Jive

Bad Formatting of Results in the Jive Solutions' Advanced Search Tile

Advanced Document Tiles not Previewing Embedded videos

Embedded HTML iFrame Content not loading correctly in Document Viewer Tile

Determining Who Removed a Tile from a Group

Custom Theme Preventing Editing or Deleting Tiles

See More

SETTINGS

Maintenance Page Gets Stuck At Loading After Redirecting It To The SSO Login
Page

How to Open and Use the Jive Admin Console

Uploading Static Resources to a Widget

HTML and Formatted Text Widgets

SEARCH

User Search Doesn't Offer Custom User Fields As Filterable On The People Page

Page Reloads Or Shows An Error Upon Selecting The Time Filter In The Spotlight
Search

Understanding User Search

How to Manually Rebuild (Reindex) or Update the Content Search Index

PERMISSIONS

Setting Up Deny Access Permissions For A User Group Over A Space

Why Can a User Edit the Events Created by Other Users?

NOTIFICATIONS

Users Unable to Mark Jive Notification Inbox Items as Read

Users Receiving Email Notifications For All Activity Upon Simply Following A
Space Or A Group

How to Modify or Mask the From Address, Reply-To and Sender Name for
Notification Emails

How to Configure Jive Email Notification Preferences (for end-users)

How to Edit or Modify Email Notification Templates

NEWSFEED

Tags From Comments On Blog Posts/Documents Do Not Show Up In News Streams That
Filter By That Tag

Jive -News Stream Not Showing - DB Logon Error after a Data Refresh or Migration

Jive -News Stream Not Showing - Large Federated Groups Not Available in Target
Audience

Jive -News Stream Not Showing - Deadlock while starting Web Nodes

News Streams Not Populating Correctly Based on Language

News (Streams) - Concept Article

GROUPS

When using the Invite Members Option, The Email Link not Add Invitees to the
Group

Difference between 'This is a private group' and 'Access to this place or
content is restricted' Error When Accessing a Social Group

GAMIFICATION

Quests Not Showing Content Names On The Rewards Page

Quests Are Not Rewarded When The Copy Feature Is Used To Create New Content From
A Document

Loading Points Message on User's Profile in Jive Rewards

DOCUMENTS

Create a copy Button Missing for Users With View Permission for a Document

DAILY & INBOX

Jive Daily App

CUSTOMIZATIONS

Configure a Custom Maintenance Page

CONTENT

RSVPing To An Event From Outlook Triggers A Blank Comment In The Event

Overlapping or Distorted Text or Images in the Preview or PDF Version of a
Document/File (Jive Cloud)

Not Able to Generate a vCard for an "Idea" Content Type

Some Users Can't RSVP To The Events Using Google Chrome

Tag Filtering Doesn't Work When The Content Category Includes The Tag Keywords

Cursor Goes Out Of Focus From The Content Item After Using @mention To Tag A
User

See More

COMMUNITY MANAGER

Rebuilding Browse Index Through Re-synchronize Index Doesn't Show Any Completion
Status

Manually Rebuilding (reindexing) or Updating the User Search Index

USERS AND AUTHENTICATION

Troubleshooting SSO Login Issues

User List Not Showing and Not Sortable when Number if Users is Large

External Identities With Single Sign-On (SSO/SAML) Systems

Users Being Forcefully Logged Out After 48 Hours Despite Actively Using Jive

Accessing Admin Console Keeps Asking For Credentials Despite Logging Into Jive
Through SSO

Can't Login to Jive: The Error Message "HTTP Status 400 - Bad Request" Appears

See More

APPEARANCE & ACCESSIBILITY

How to Fix Broken or Missing User Role Badge Icons

IMAGES

Images Uploaded As A Static Resource Are Different In The UI In Development
Instance

Issues with Uploading Images and Static Resources Using Google Chrome or Edge

VIDEO

Actions For Liking, Sharing, And Deleting Videos Not Available In Mobile View

After Uploading Captions In A Language The Selected Language Still Shows in
Subsequent Selections While Using Internet Explorer 11

An Uploaded Video Is Stuck In The Encoding Or Processing State

Applying IP Restrictions on /admin Is Breaking Video Playback

Black Screen Appears When Trying To Play A Video

Cancelling A Video Upload During Processing And Reuploading The Video Again
Results In Duplicated Video

See More

JIVE ANYWHERE

JIVE ANYWHERE

Jive Anywhere - Gmail Cartridge

JIVE FOR OFFICE

JIVE FOR OFFICE

Unable to Publish Changes As Jive Tab Is Missing From Microsoft Office
Applications

PLUGINS & ADD-ONS

PLUGINS & ADD-ONS

Jive Hangs When Starting With Community Manager Reports Plugin Installed

Downloading And Updating Jive Solutions Tiles, Add-ons And Apps

TemboSocial Add-ons getting 500 Internal Server Errors from Jive

Unable To Upload Passsword-Protected Files Using The Confidential File Service
Plugin

Unable To Upload mp3 And Wav Files In The Jive Solutions Audio Tile

Community Analytics Page Displays OOTB Links Instead Of The Mega Menu Add-on
Links

See More

MOBILE

GENERAL

Jive Mobile or Jive Daily Users Blocked or see Page Timeout Error

SECURITY

GENERAL

Can we find the IP address of users who have logged into Jive?

SSL

Email Stops Working After SSL or TLS Certificate Update - Can’t send commands to
SMTP host

BLACKLIST/WHITELIST

Restricting Access To The Admin Console Login Page

CLOUD

GENERAL

Does Jive Support HTTP/2 Protocol?

SETUP

UAT Data Refresh Inclusions

PERFORMANCE

Special Monitoring Request for an Event/Go-Live

OUTAGES

Jive Site is Down/Unavailable/Slow and Users Can't Login

MIGRATION

502 Bad Gateway Page Instead of Maintenance Page During Migration

JCA

Data Refresh from Prod to UAT

ANALYTICS

Impact Metrics Different between Production and Preview/UAT after a Data Refresh
and Migration

Impact Metrics Shows lesser Viewers in the Viewers Count than in the List of
Viewers at the Bottom

View Activity by Day instead of Month in Community Analytics and Place-Level
Analytics

Place Analytics and Top Places in Community Analytics Have Different View Counts
for Spaces or Groups

Profile Completion Report has Missing or Incorrect Data

Data Missing in A-List / Jive Insights Add-on

See More

HOSTED

PERFORMANCE

System Triggers DB Deadlocks Related to the activityArchiveTask ETL

How to Restart your Jive Hosted Instance using Jive Cloud Admin (JCA)

How to View the Jive Application Logs

CONFIGURATION

Jive Site Gone Into Maintenance Mode Unexpectedly

Maintenance Mode in Jive

Historic Log Files from 6 Months Ago or Earlier - Jive Hosted

Security and Privacy in Jive

CSP/X-Frame Options Missing and HSTS Max-Age Too Low in Jive HTTP Headers

How to Access Jive Cloud Admin (JCA)

LICENSING

LICENSING

Jive 'Verification Console' Showing After Restart

INTEGRATIONS

STREAMONCE

StreamOnce Integrations

SHAREPOINT

O365/SharePoint Connector Error “There was a problem connecting to external
storage provider due to expired credentials”

NEW RELIC

Error: 'An unexpected error has occurred' When Viewing User Profiles

Is it Possible to Access New Relic Screenshots/Reports for Jive Performance
Issues?

BACKEND

RESTARTS

Instance Down With Error 'Service Unavailable' During A Data Refresh

REST API

Posting Generic Content Through API Fails With An Error

EXPORTS

Jive Cloud Analytics Data Retention Policy

EMAIL

Users Get a Warning About External Links When Clicking a Link From an Email
Notification

Static Images Not Showing in Email Notifications

Hosted or On-Prem: User Intermittently Not Receiving Email Notifications from
Spaces/Groups

View and Comment Counts are Zero in Digest Emails

Many Users Getting Emails from a Stream called "Email Watches"

Email Notification on Creating a Sub-Group or Sub-Space

See More

DATABASE

Connection Refused after Database Service Restart - Jive On-Premise

Jive Supported Operating Systems (On-Premise)

CACHE

Clearing the System and Application Cache

ACCOUNTS

GENERAL

Documentation For Making Code Changes For Jive On-premise

USERS

Users Can't Reset Password as the Continue Button is Greyed Out (Disabled)

A Person/User Account is Missing in the API Results or in the Admin Console User
Search

Federated User Group Missing Members/Membership Not Updated After Basic or
Advanced Sync

Why Was a User's Account Automatically Disabled/Deactivated?

DECOMMISSION

Set up a redirect from instance.jiveon.com to another site after the contract
expires

TROUBLESHOOTING

TROUBLESHOOTING ARTICLES

Analytics Not Showing - Troubleshooting Steps

Troubleshooting - Users Not Showing in User Search Results in Admin Console

Unexplained Spike in Views in Space Analytics - Troubleshooting Article

RSS AddOn - Unexpected Error Occured (On-Premises Instances)- Troubleshooting
Guide

Understanding Jive Restarts

View Counts - Concept article

See More

SUPPORT

REFERENCE

Community Manager Reports vs AWS Analytics

PROCESS

Software Service Status Page

GENERAL

ESSENTIAL ARTICLES

Jive - Release Notes & Known Issues

Jive - Glossary

FAQ

System Configuration Properties

ANNOUNCEMENTS

Jive Planned Maintenance Window Calendar 2021

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