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Text Content

 * Solutions
   
   * Supply Chain
     End-to-End Materials and Transportation Management
     
     * Packaging, Kitting & Assembly
     * B2B & B2C Fulfillment Services
     * Reverse Logistics Services
     * Warehousing & Distribution
     * Delivery & Logistics
     * Locations
   * Omnichannel eCommerce
     Adaptive Solutions Tailored to Your Business
     
     * Store Management
     * Order Management
     * Marketplace Management
     * Site Localization
     * Development & Integrations
     * Global Contact
   * Global Payments & Merchant Services
     Global Expansion Without the Financial Complexities
     
     * Multi-Currency Payment Systems
     * Merchant of Record
     * Fraud Management
     * Online Subscription Management Solution for Online Retailers
   * Poetic®
     Entitlement, Licensing and Subscription Management Solutions
 * Professional Services
   
   * Supply Chain Optimization
   * Analytics & Reporting
   * Packaging Design
 * Partners
 * Blog
 * About Us
   
   * How We Serve Clients
   * Leadership
   * News
   * Blog
   * Site Locations
   * Careers
   * Corporate Social Responsibility
   * Mission & Financials

How to Get Started
Explore Solutions


BE READY FOR NEW MARKETS AND MORE CUSTOMERS.

Explore Solutions

ModusLink® is a leading end-to-end global supply chain solutions and eCommerce
provider. Our services break through efficiency barriers, meet the constantly
shifting demands of your customers, and help you expand your borders.

Supply Chain Solution


SUPPLY CHAIN MANAGEMENT

See Our Capabilities

In our highly connected, on-demand world, it takes extensive and agile solutions
that anticipate growth, optimize costs, increase revenue, and never forget your
end customer. Introducing ModusLink.

eCommerce Solutions


OMNICHANNEL ECOMMERCE


See Our Capabilities

What if you could connect to hundreds of global marketplaces and tap into the
revenue streams of millions of global customers? Let’s find out.

Payments and Merchant Services Solution


GLOBAL CROSS BORDER EXPANSION WITHOUT THE FINANCIAL COMPLEXITIES.

See Our Capabilities

Expanding into new global markets comes with huge financial complexities.
ModusLink handles tax and regulatory compliance, as well as fraud protection to
ensure secure transactions. Our proven technologies and business systems shorten
the process from years to months.

Poetic Solution


SAAS SOFTWARE LICENSING, AND SUBSCRIPTION MANAGEMENT SOLUTIONS

Explore Solutions

A better way for software and hardware manufactures to manage the entitlements,
licenses and subscriptions offered to their customers.









Supply Chain

eCommerce

Payments & Financing

Contact Centers


COMPREHENSIVE SUPPLY CHAIN SOLUTIONS THAT ADD EFFICIENCY AND VISIBILITY

We’ll optimize every aspect of your supply chain so you can anticipate growth,
streamline costs, increase revenue, and build brand loyalty as you bring your
product to market.

Learn More



ECOMMERCE SOLUTIONS THAT UNLOCK YOUR PROFIT POTENTIAL

Our eCommerce tools and services connect you to hundreds of global
marketplaces—focusing on the most profitable areas to grow your revenue and
tapping into the growth potential of millions of customers.

Learn More



FINANCIAL MANAGEMENT SERVICES THAT SPEED YOUR GLOBAL EXPANSION

We’ll help you solve the global complexities that slow your speed to new markets
and sap your resources. Our proven business systems simplify everything from
multi-currency payment processing to worldwide regulatory requirements.

Learn More



GLOBAL CONTACT AND CALL CENTERS THAT OPTIMIZE CUSTOMER EXPERIENCE AND GROW
LOYALTY

Our Global Contact and Call Center team responds around the clock, in the
language of both your customers and your brand. They make every exchange a
profitable one. Our industry-leading first call resolution rates prove it.

Learn More


THESE ARE JUST A SAMPLING OF OUR SATISFIED CLIENTS.




EXTEND YOUR BORDERS.
INCREASE YOUR PROFITS.

It’s time to expand your business while making sure it functions seamlessly.
Drive growth while you reduce operational costs. Optimize your internal
processes to make every customer experience effortless. Extend your borders
without stretching your resources.

ModusLink supply chain and eCommerce solutions help you develop more efficient,
secure, and compliant solutions so you can anticipate needs, implement plans,
and go to market faster—no matter where that market is or how often conditions
change.

Request Information
Always-on Global Customer Support
Value-Added Services, including Reverse Logistics
Innovative IT Solutions & API Interface Platform
20+ Fully Integrated Sites Across the Globe



END-TO-END GLOBAL SUPPLY CHAIN AND ECOMMERCE


STEP 1

EXPAND YOUR BUSINESS.

We support your growth with custom solutions centered around your needs.




STEP 2

START ACCEPTING GLOBAL PAYMENTS.

Leave country payment, compliance, and reporting details to us.




STEP 3

OPTIMIZE WAREHOUSING, SHIPPING, AND TRACKING.

Assembly, packaging, warehousing, inventory, shipping, packaging, and delivery:
we’ll help you put it all together.




STEP 4

TROUBLESHOOT CUSTOMER CONCERNS AND INQUIRIES.

Our support team is trained to represent your company and resolve issues right
away.




STEP 5

EXPERTLY MANAGE CUSTOMER RETURNS.

The ModusLink returns process reduces the lead time, cost, and customer
dissatisfaction that are part of traditional returns programs.



1
Expand your business.

We design and implement a custom eComm solution for your business.

We offer tiered support that includes setup, training, and complete daily store
or partial management, depending on your team’s needs.

We seamlessly integrate each systematic solution with global marketplaces,
warehousing, payment services, customer/ technical support, and fulfillment.

2
Start accepting global payments.

Your customer places an order on your site or with their favorite online
retailer.

Our systems process the transaction. We tackle unique transaction details,
including country payment challenges, compliance, and reporting and route orders
to the correct globally located distribution center for fulfillment.

3
Optimize warehousing, shipping, and tracking.

We streamline end-to-end with global warehouses. Our solution centers assemble,
kit, and package orders to meet client needs all over the world.

Our systems track inventory. We keep things up to speed in your system, our
system, and online.

We ship out and track the global order. We integrate with all major national and
international shipping providers, always targeting the right balance of service
level and price. We provide you and your customer up-to-the-second tracking
information.

The order delivers on time and in full. Our systems notify all interested
parties.

4
Troubleshoot customer concerns and inquiries.

Our support representatives communicate in the format your customers
prefer—including phone, email, and live chat.

We keep small issues from becoming larger ones and use our brand and product
expertise to build customer trust and loyalty.

5
Expertly manage customer returns.

Process returns quickly through dynamic, multilingual self-service capabilities
(FAQ, order confirmation, notification, and update).

Build satisfaction and drive repeat business by accommodating the complete scope
of returns handling processes—including advanced replacement, swap, ship only,
and DOA.


Close


END-TO-END SUPPLY CHAIN MANAGEMENT AND GLOBAL ECOMMERCE

We know you have a lot of questions. Fill out the form so we can start planning
your growth with no strings attached.

Call us: 1.888.238.1744

Corporate Headquarters:
ModusLink Corporation
2000 Midway Lane
Smyrna, Tennessee 37167


 


Sports Equipment Manufacturer

TAILORED TO NEED CUSTOMIZED WAREHOUSING AND FULFILLMENT SOLUTION


Consumer Electronics Manufacturer – Warranty

30% REDUCTION OF WARRANTY REPLACEMENT PRODUCT COSTS




RELATED RESOURCES

 * How We Serve Clients
 * Success Stories
 * Careers
 * API Portal
 * Privacy

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ModusLink and the ModusLink logo are registered trademarks of ModusLink
Corporation and its affiliates.
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