mosaicsmartdata.com Open in urlscan Pro
185.215.37.30  Public Scan

Form analysis
1 forms found in the DOM

POST https://mosaicsmartdata.com/ing/

<form action="https://mosaicsmartdata.com/ing/" method="post" class="avia_ajax_form av-form-labels-hidden   avia-builder-el-63  el_after_av_textblock  avia-builder-el-last" data-avia-form-id="1" data-avia-redirect="">
  <fieldset>
    <p class="first_form  form_element form_element_half" id="element_avia_1_1"><label for="avia_1_1">Name <abbr class="required" title="required">*</abbr></label> <input name="avia_1_1" class="text_input is_empty" type="text" id="avia_1_1" value=""
        placeholder="Name*"></p>
    <p class="form_element form_element_half" id="element_avia_2_1"><label for="avia_2_1">Surname <abbr class="required" title="required">*</abbr></label> <input name="avia_2_1" class="text_input is_empty" type="text" id="avia_2_1" value=""
        placeholder="Surname*"></p>
    <p class="first_form  form_element form_element_half" id="element_avia_3_1"><label for="avia_3_1">E-Mail <abbr class="required" title="required">*</abbr></label> <input name="avia_3_1" class="text_input is_email" type="text" id="avia_3_1"
        value="" placeholder="E-Mail*"></p>
    <p class="form_element form_element_half" id="element_avia_4_1"><label for="avia_4_1">Contact Number</label> <input name="avia_4_1" class="text_input" type="text" id="avia_4_1" value="" placeholder="Contact Number"></p>
    <p class="first_form  form_element form_fullwidth av-last-visible-form-element" id="element_avia_5_1"><label for="avia_5_1">Main Areas of Interest</label> <input name="avia_5_1" class="text_input" type="text" id="avia_5_1" value=""
        placeholder="Main Areas of Interest"></p>
    <p class="hidden"><input type="text" name="avia_6_1" class="hidden" id="avia_6_1" value=""></p>
    <p class="form_element"><input type="hidden" value="1" name="avia_generated_form1"><input type="submit" value="Submit" class="button" data-sending-label="Sending"></p>
  </fieldset>
</form>

Text Content

COOKIE AND PRIVACY SETTINGS





How we use cookies
Essential Website Cookies
Google Analytics Cookies
Other external services
Other cookies
Privacy Policy
How we use cookies

We may request cookies to be set on your device. We use cookies to let us know
when you visit our websites, how you interact with us, to enrich your user
experience, and to customize your relationship with our website.

Click on the different category headings to find out more. You can also change
some of your preferences. Note that blocking some types of cookies may impact
your experience on our websites and the services we are able to offer.

Essential Website Cookies

These cookies are strictly necessary to provide you with services available
through our website and to use some of its features.

Because these cookies are strictly necessary to deliver the website, refusing
them will have impact how our site functions. You always can block or delete
cookies by changing your browser settings and force blocking all cookies on this
website. But this will always prompt you to accept/refuse cookies when
revisiting our site.

We fully respect if you want to refuse cookies but to avoid asking you again and
again kindly allow us to store a cookie for that. You are free to opt out any
time or opt in for other cookies to get a better experience. If you refuse
cookies we will remove all set cookies in our domain.

We provide you with a list of stored cookies on your computer in our domain so
you can check what we stored. Due to security reasons we are not able to show or
modify cookies from other domains. You can check these in your browser security
settings.

Check to enable permanent hiding of message bar and refuse all cookies if you do
not opt in. We need 2 cookies to store this setting. Otherwise you will be
prompted again when opening a new browser window or new a tab.
Click to enable/disable essential site cookies.
Google Analytics Cookies

These cookies collect information that is used either in aggregate form to help
us understand how our website is being used or how effective our marketing
campaigns are, or to help us customize our website and application for you in
order to enhance your experience.

If you do not want that we track your visit to our site you can disable tracking
in your browser here:

Click to enable/disable Google Analytics tracking.
Other external services

We also use different external services like Google Webfonts, Google Maps, and
external Video providers. Since these providers may collect personal data like
your IP address we allow you to block them here. Please be aware that this might
heavily reduce the functionality and appearance of our site. Changes will take
effect once you reload the page.

Google Webfont Settings:

Click to enable/disable Google Webfonts.

Google Map Settings:

Click to enable/disable Google Maps.

Google reCaptcha Settings:

Click to enable/disable Google reCaptcha.

Vimeo and Youtube video embeds:

Click to enable/disable video embeds.
Other cookies

The following cookies are also needed - You can choose if you want to allow
them:

Click to enable/disable _ga - Google Analytics Cookie.
Click to enable/disable _gid - Google Analytics Cookie.
Click to enable/disable _gat_* - Google Analytics Cookie.
Privacy Policy

You can read about our cookies and privacy settings in detail on our Privacy
Policy Page.

Privacy Policy
Accept settingsDo not accept
×

 * HOME
 * MSX
   * FIXED INCOME
   * FOREIGN EXCHANGE
   * ASSET CLASS COVERAGE
 * ANALYTICS JOURNEY
   * NORMALISE
   * ANALYSE
   * OPTIMISE
   * CAPITALISE
 * CASE STUDY
   * ING eFX
   * GLOBAL BANK FX
 * LEADERSHIP
 * NEWS
   * INSIGHTS
   * IN THE PRESS
   * EVENTS
 * CAREERS
 * CONTACT
 * Menu Menu




STEPS AHEAD




MOSAIC SMART DATA: UNITING SALES AND TRADING TO DELIVER A MARKET LEADING CLIENT
EXPERIENCE

MOSAIC SMART DATA: UNITING SALES AND TRADING TO DELIVER A MARKET LEADING CLIENT
EXPERIENCE

STEPS AHEAD

_______________

I
N
G
’
s
e
F
X
S
P
O
T
F
L
O
W
H
A
S



I
N
C
R
E
A
S
E
D
B
Y
N
E
A
R
L
Y
5
0
%
I
N
2
0
2
2
.










SUMMARY



ING’s data was fragmented, meaning they couldn’t access real-time insight on
client or product performance.



They tried to build a data analytics solution in-house, but soon realised a FICC
technology specialist could help deliver quicker time-to-market and ROI.



ING now has a deeper understanding of performance across clients, products,
channels and participants and is able to quickly identify the root cause of
issues.



ING’s eFX spot flow has increased by nearly 50% in 2022.

ING’s eFX spot flow increased by nearly 50%



© Copyright – ING


DATA ANALYTICS WAS A LAGGARD



Over the past two years ING has embarked on a digitisation journey across
financial markets, with the aim of becoming a market leader in client
experience. To achieve this goal they need data to be at the core of all
decision-making and the foundation of their client offering.

Democratisation of data and analytics was a big gap that ING identified at the
start of this journey. They had struggled to monitor their large volume of
transactions and gain meaningful insight on client activity. The team’s data
came from isolated and fragmented data sources, making it hard to develop a
standardised approach and get a global view of client or product performance.
This led to different conclusions being drawn, disagreements between sales and
trading on how to improve and wasted effort on strategies that didn’t increase
value and revenue.

Individual salespeople and traders did not have access to holistic real-time
data, instead relying on other teams to help them generate reports, which
instantly became out of date. This means they could only ever react to changes
in client behaviour well after they had occurred and perhaps miss opportunities
altogether, such as an upcoming potential swap rollover. In other areas of the
business they were able to respond to clients in seconds, but generating a
report summarising trade activity with a client could take hours or even days.
Keeping clients waiting for a report may lead them to make inaccurate
assumptions about ING’s performance, including their hit rates, and incorrectly
decide to move business away from ING to their competitors.




“WE QUICKLY DECIDED TO PARTNER WITH MOSAIC SMART DATA, AS A MARKET LEADER THEY
WERE MOVING FASTER THAN WE COULD.”




Simon Bevan
Head of eFX Trading at ING


“MOSAIC HAS BECOME A KEY PILLAR OF OUR DIGITAL TRANSFORMATION STRATEGY.”




Stephane Malrait
Managing Director and Global Head of market structure and innovation for
Financial Markets at ING




MYTH: BANKS FIND IT EASY TO BUILD SOPHISTICATED ANALYTICS



Most software solutions used to address these types of challenges are generic
visualisation tools that require a lot of configuration and resources to work
for capital markets.

“We made some progress building a solution in house, but soon realised the
complexity of the build was far greater than we initially imagined.” Stephane
Malrait

“We quickly decided to partner with Mosaic Smart Data, as a market leader they
were moving faster than we could. Mosaic’s team of FICC specialists have
experience in both the problem we had and the technology solution to solve it.”
Simon Bevan

In the past, banks have found it challenging to implement a technology solution
which incorporates all their transaction data into an external cloud from a
compliance, security and legal perspective. By partnering with Mosaic, ING was
able to leverage Mosaic’s experience working with other banks to understand what
they needed to prepare. Whenever an issue arose, as they inevitably do, Mosaic
proactively collaborated with ING to resolve it. The Mosaic platform was live at
ING in just a few months – an aggressively short time frame for such an advanced
platform.


ING CAN NOW PROACTIVELY ANTICIPATE THEIR CLIENT’S NEEDS



“The true power of Mosaic comes when all sales and trading use it collectively
to provide our clients with a market leading client experience.” Simon Bevan

Salespeople often think they know their clients based on instincts alone and
defer to analysts or quants to use technology to deliver deeper insight. Mosaic
is designed for individual salespeople and traders, putting client and product
activity insight directly into their hands. Without any technical knowledge,
ING’s salespeople can generate trade ideas like an upcoming swap rollover, be
alerted to potentially defecting clients and be truly proactive. Demonstrating
such insight into their clients’ business helps to increase flows and revenue at
scale across large portfolios of clients.

Mosaic’s insights enable ING to understand the root cause of a specific pattern
so that they can decide on the right course of action. For example, the eFX team
had noticed a drop in flow from April to June 2022. By slicing and dicing the
data in Mosaic by client and currency pair over time they identified that a
particular client had almost completely stopped trading a particular currency
pair with ING. Armed with this information, they investigated how the bank
offered that currency pair and urgently spoke with the client to address the
issue. As a result, overall flow for the franchise rebounded and, with the
remediation driven by Mosaic’s insights, that particular currency pair
outperformed previous highs.

“We now have a deeper understanding of our clients and performance across
products, from the high level to the most granular. We have grown our eFX spot
franchise flow by nearly 50% in 2022.” Simon Bevan

“Mosaic has become a key pillar of our digital transformation strategy.”
Stephane Malrait




“THE TRUE POWER OF MOSAIC COMES WHEN ALL SALES AND TRADING USE IT COLLECTIVELY
TO PROVIDE OUR CLIENTS WITH A MARKET LEADING CLIENT EXPERIENCE.”

Simon Bevan

 * 
 * 
 * 

PreviousNext


Ccy pair flow for the client peaked after intervention



© Copyright – ING


BOOK A DEMO



Want to provide your clients with a market leading experience? Book a demo
today.

Name *

Surname *

E-Mail *

Contact Number

Main Areas of Interest









MOSAIC SMART DATA: EMAIL

MEDIA ENQUIRIES: CHATSWORTH COMMUNICATIONS

DESIGN: ENGAGEADRIAN



© COPYRIGHT – MOSAIC SMART DATA®…..PRIVACY POLICY…..COOKIE POLICY

Scroll to top


This site uses cookies to store information on your computer.
Some of these cookies are essential, while others help us to improve your
experience by providing insights into how the site is being used.
Learn more


I AcceptI do not acceptSettings

Open Message Bar