support.docusign.com Open in urlscan Pro
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Support Home Support Home How do I manage my email notifications?




HOW DO I MANAGE MY EMAIL NOTIFICATIONS?

DocuSign provides email notifications to senders and recipients for many
different scenarios. By default, all of the notifications are turned on. 


TO MANAGE NOTIFICATIONS

 1. Go to My Preferences > Signing and Sending > Notifications.
    
    The list of Sending and Recipient Notifications appears. By default, all
    notification options are turned on.

 2. Clear the check box for any notification that you do not want to receive.
 3. Click SAVE.
    
    Your notification preferences are updated and the changes apply to all
    future envelopes.
     


WHAT TYPES OF EMAIL NOTIFICATIONS CAN I TURN ON AND OFF?

[List current as of July 2020]

Sending Notifications (notifications I receive as the sender of an envelope)

 * An envelope is complete
 * A signer assigns an envelope to someone else
 * A signer declines to sign
 * A signer withdraws consent to do business online
 * The first time each recipient views an envelope
 * Envelope delivery to a recipient fails
 * A signer's offline signature fails to synchronize
 * Documents will be purged from the system
 * A comment is posted in an envelope I've sent
   * All comments
   * Only comments that mention me or are private to me


Recipient Notifications (notifications I receive as a recipient of an envelope)

 * I have an envelope to sign
 * An envelope is completed
 * I am a copy-only recipient
 * I am an acknowledge recipient
 * Another signer declines to sign
 * The sender voids an envelope
 * The sender corrects an envelope
 * A signer assigns an envelope to me
 * Documents will be purged from the system
 * My fax is received
 * Another signer made changes that require my approval
 * I can edit an envelope, or specify or update recipient information
 * An envelope I signed offline fails to synchronize
 * An envelope is sent to a signing group to which I belong
 * A comment is posted in an envelope that's been sent to me
   * All comments
   * Only comments that mention me or are private to me

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