www.luxoliving.com.au Open in urlscan Pro
45.54.15.10  Public Scan

Form analysis
7 forms found in the DOM

/ssearch/

<form class="form" action="/ssearch/">
  <fieldset class="form-fieldset">
    <div class="form-field">
      <label class="is-srOnly" for="search_query">Search</label>
      <input class="form-input" name="search_query" id="search_query_new" data-search-query="" data-error-message="Search field cannot be empty." placeholder="Search Affordable Designer Furniture" autocomplete="off" spellcheck="false"
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      <i class="navUser-item-icon new-menu"><svg><use xlink:href="#icon-search"></use></svg></i>
    </div>
  </fieldset>
</form>

---

/ssearch

<form class="form" action="/ssearch">
  <fieldset class="form-fieldset">
    <div class="form-field">
      <label class="is-srOnly" for="search_query">Search</label>
      <input class="form-input" data-search-quick="" name="search_query" id="search_query" data-search-query="" data-error-message="Search field cannot be empty." placeholder="Search Affordable Designer Furniture" autocomplete="off"
        spellcheck="false" autocorrect="off" autocapitalize="none" ss-autocomplete-input="">
      <i class="navUser-item-icon new-menu"><svg><use xlink:href="#icon-search"></use></svg></i>
    </div>
  </fieldset>
</form>

---

POST https://api.luxoliving.com.au/bc/klaviyo/signup.php

<form action="https://api.luxoliving.com.au/bc/klaviyo/signup.php" method="POST" class="klaviyo-newsletter-form__content__form" data-klaviyo-newsletter-form="">
  <div class="form-prefixPostfix wrap">
    <input class="form-input" type="email" name="email" placeholder="Email" required="">
    <input type="hidden" name="promotion" value="50dollaroff">
    <button type="submit" class="button button--primary subscribe form-prefixPostfix-button--postfix" data-klaviyo-newsletter-form-subscribe="">Get $50</button>
  </div>
  <div class="form-feedback-message" data-klaviyo-newsletter-form-feedback-message=""></div>
</form>

---

POST https://api.luxoliving.com.au/bc/klaviyo/signup.php

<form action="https://api.luxoliving.com.au/bc/klaviyo/signup.php" method="POST" class="klaviyo-newsletter-form__content__form" data-klaviyo-newsletter-form="">
  <div class="form-prefixPostfix wrap">
    <input class="form-input" type="email" name="email" placeholder="Email Address" required="">
    <input type="hidden" name="promotion" value="50dollaroff">
    <button type="submit" class="button button--primary subscribe form-prefixPostfix-button--postfix" data-klaviyo-newsletter-form-subscribe="">Submit</button>
  </div>
  <div class="form-feedback-message" data-klaviyo-newsletter-form-feedback-message=""></div>
</form>

---

POST /login.php?action=check_login

<form class="navUser-loginForm form" action="/login.php?action=check_login" method="post" data-login-form="">
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    <label class="form-label" for="login_email">Email Address:</label>
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    <span style="display: none;"></span>
  </div>
  <div class="form-field">
    <label class="form-label" for="login_pass">Password:</label>
    <input class="form-input" id="login_pass" type="password" name="login_pass">
    <span style="display: none;"></span>
  </div>
  <div class="form-actions">
    <input type="submit" class="button button--primary" value="Sign in">
    <a class="forgot-password" href="/login.php?action=reset_password">Forgot your password?</a>
    <a class="create-account" href="/login.php?action=create_account">Create Account</a>
  </div>
</form>

---

POST https://api.luxoliving.com.au/bc/klaviyo/signup.php

<form action="https://api.luxoliving.com.au/bc/klaviyo/signup.php" method="POST" id="welcome-series-signup-form-50dollaroff" class="welcome-series-popup-modal__floating-box__form" data-welcome-signup-form="">
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  <input type="email" name="email" id="email_type_a" placeholder="Email" required="">
  <input type="hidden" name="promotion" value="50dollaroff">
  <div class="welcome-series-popup-modal__floating-box__form-buttons">
    <button type="submit" class="button subscribe" data-welcome-modal-subscribe="">Subscribe</button>
  </div>
  <div class="form-feedback-message" data-welcome-modal-form-feedback-message=""></div>
</form>

---

<form aria-label="Write A Review Form">
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        </div>
        <div class="yotpo-mandatory-explain"> <span class="yotpo-mandatory-mark">*</span> Indicates a required field </div> <br> <span class="yotpo-mandatory-mark">* </span> <span class="y-label"
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      <div class="yotpo-footer yotpo-animation-opacity visible" style="display: inherit;">
        <div class="socialize-wrapper">
          <div class="connected">You are connected as <span class="username"></span></div>
          <div class="socialize"> <span class="y-label">Connect with:</span>
            <div>
              <div class="yotpo-default-button yotpo-icon-btn" data-network="twitter" aria-label="connect with twitter" role="link" tabindex="0"><span class="yotpo-icon yotpo-icon-twitter pull-left"></span></div>
              <div class="yotpo-default-button yotpo-icon-btn" data-network="facebook" aria-label="connect with facebook" role="link" tabindex="0"><span class="yotpo-icon yotpo-icon-facebook pull-left"></span></div>
            </div>
          </div>
          <div class="yotpo-or"> -OR- </div>
        </div>
        <div class="connect-wrapper visible " style="display: inherit;">
          <div class="form-element name-input visible" style="display: inherit;"> <span class="yotpo-mandatory-mark">* </span> <label class="y-label" for="yotpo_input_review_username_645a34f7-409c-4e3e-b3c2-89132af2c31f">Use your name: <span
                class="form-input-error yotpo-hidden" id="yotpo_input_review_username_error_645a34f7-409c-4e3e-b3c2-89132af2c31f"></span></label> <input id="yotpo_input_review_username_645a34f7-409c-4e3e-b3c2-89132af2c31f" class="y-input"
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          <div class="form-element email-input visible" style="display: inherit;"> <span class="yotpo-mandatory-mark">* </span> <label class="y-label" for="yotpo_input_review_email_645a34f7-409c-4e3e-b3c2-89132af2c31f">Email: <span
                class="form-input-error yotpo-hidden" id="yotpo_input_review_email_error_645a34f7-409c-4e3e-b3c2-89132af2c31f"></span></label> <input id="yotpo_input_review_email_645a34f7-409c-4e3e-b3c2-89132af2c31f" class="y-input"
              autocomplete="email" name="email" aria-required="true" placeholder="" aria-describedby="yotpo_input_review_email_error_645a34f7-409c-4e3e-b3c2-89132af2c31f"> </div>
          <div class="yotpo-clr"></div>
        </div>
      </div>
      <div class="error-box yotpo-hidden">
        <div class="text-wrapper"> <span class="error-text empty yotpo-hidden">Review's title &amp; body can't be empty</span>
          <span class="error-text empty_question yotpo-hidden">Question's body can't be empty</span>
          <span class="error-text score yotpo-hidden">Please enter a star rating for this review</span>
          <span class="error-text display_name_empty yotpo-hidden">Name field cannot be empty</span>
          <span class="error-text email yotpo-hidden">Invalid email</span>
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            <span class="yotpo-icon yotpo-icon-star"></span>
            <span class="yotpo-icon yotpo-icon-star"></span>
            <span class="yotpo-icon yotpo-icon-star"></span>
          </span>
        </div>
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      <div class="yotpo-clr"></div>
    </div>
  </div>
</form>

---

Text Content

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    * All Living Room Furniture
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    * Storage and Organisation
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 * Home
 * New Arrivals
    * All New Furniture
   
   New Arrivals On Sale Free Shipping Black Friday
   Rewards Referrals
 * Sale
    * All Sale
    * Events
    * Pre-order
   
   New Arrivals On Sale Free Shipping Black Friday
   Rewards Referrals
 * Packages
    * All Furniture Packages
    * Choose Your Own Furniture Package
    * Bedroom Packages
    * Living Room Packages
    * Outdoor Furniture Packages
    * Dining Room Packages
   
   New Arrivals On Sale Free Shipping Black Friday
   Rewards Referrals
 * Outdoor
    * All Outdoor Furniture
    * Wicker Outdoor Furniture
    * Wooden & Timber Outdoor Furniture
    * Outdoor Sofas & Lounges
    * Outdoor Dining Sets
    * Outdoor Daybeds & Sunbeds
    * Outdoor Chairs
    * Outdoor Tables
    * Outdoor Lighting & LEDs
    * Outdoor Storage Chests
    * Outdoor Swing Chairs
    * Outdoor Cushion Covers
    * Outdoor Egg Chairs
    * Outdoor Fire Pits
    * Outdoor Concrete Tables
    * Outdoor Rugs
   
   New Arrivals On Sale Free Shipping Black Friday
   Rewards Referrals
 * Bedroom
    * All Bedroom Furniture
    * Beds
    * Queen Beds & Frames
    * King Beds & Frames
    * All Bed Frames
    * Double Beds & Frames
    * King Single Beds & Frames
    * Super King Beds & Frames
    * Single Size Beds & Frames
    * All Bed Bases
    * Bunk Beds
    * Bed Heads & Headboards
    * Bedside Tables
    * Mattresses
    * Dressing Tables
    * Rattan Bedroom Furniture
    * Bed Sheets & Sets
    * Kids Beds
    * Quilt Covers & Sets
    * Bedroom Ottomans & Benches
   
   New Arrivals On Sale Free Shipping Black Friday
   Rewards Referrals
 * Living Room
    * All Living Room Furniture
    * Sofas & Lounges
    * Coffee Tables & Side Tables
    * Storage and Organisation
    * Occasional & Accent Chairs
    * Stools & Ottomans
    * Artificial Plants
    * Rugs
    * Egg Chairs
    * Oak Furniture
    * TV & Entertainment Units
    * Rattan Living Room Furniture
    * Rocking Chairs
    * Hallway Furniture
    * Lighting
   
   New Arrivals On Sale Free Shipping Black Friday
   Rewards Referrals
 * Dining & Kitchen
    * All Dining Room Furniture
    * Dining Sets
    * Dining Tables
    * Dining Chairs
    * Bar Stools
    * Dining Benches
    * Sideboards/Buffets
    * Accessories
   
   New Arrivals On Sale Free Shipping Black Friday
   Rewards Referrals
 * Saunas
    * All Saunas
    * Infrared Saunas
    * Finnish Saunas
    * Traditional Saunas
    * Barrel Saunas
    * Outdoor Saunas
    * Indoor Saunas
    * Portable Saunas
   
   New Arrivals On Sale Free Shipping Black Friday
   Rewards Referrals
 * Wine Fridges
    * All Wine Fridges
    * Free Standing Wine Fridges
    * Single Zone
    * Dual Zone
   
   New Arrivals On Sale Free Shipping Black Friday
   Rewards Referrals
 * Kids Furniture
 * Home Decor
 * Collections
    * All Furniture Collections
    * Luxo 2023 Spring Collection
    * Mother of Pearl Furniture
    * Bouclé Furniture
    * Rattan Furniture Collection
    * As Seen On Married At First Sight
    * Home Office Furniture
    * Indoor & Outdoor Heating
    * Norah Living Room Collection
    * Sally's Luxo Favourites
    * Furniture Sale & Expedited Delivery Perth
   
   New Arrivals On Sale Free Shipping Black Friday
   Rewards Referrals
 * See in Store
 * Sydney Free Delivery
 * Free Delivery
 * Gift Certificates
 * Summer Ready Giveaway
 * Sydney Special Shipping Rate Locations
 * Melbourne Special Shipping Rate Locations
 * Luxo Pro and Luxo Luxe Mattress 100-Night trial
 * Luxo Living Site News
 * Mattress Comparison
 * Mattress Warranty Information
 * Press & Media Centre
 * About Us
 * FAQs
 * Subscribe
 * Luxo Living - Terms and Conditions
 * Luxo Living Privacy Policy
 * Contact Us
 * Returns and Refunds
 * Delivery Information
 * Warranty Information
 * Blog
 * 

 * Gift Certificates
 * Sign in
 * Register
 * * 
   * 



×
Search


 * Startseite
 * Luxo Living - Terms and Conditions


LUXO LIVING - TERMS AND CONDITIONS





1 GENERAL

 * 1.1 This agreement is formed between you and Deluxe Products Pty Limited ACN
   102 989 097 trading as Luxo Living ("Deluxe Products", “Luxo Living”, "us",
   "we", or "our"), of 160 Newton Rd, Wetherill Park, NSW, Australia.
 * 1.2 The terms and conditions contained in this agreement sets out your
   obligations and our obligations when using Deluxe Products' ordering service
   and delivery service ("the Services") through the website
   www.luxoliving.com.au ("the Site") or through our telephone ordering service.
 * 1.3 When you register an account with us to use the Services, you are deemed
   to have accepted this agreement, as amended and varied by us from time to
   time.
 * 1.4 We may amend this agreement from time to time and you should review this
   agreement from time to time. If you continue to use the Services following
   any amendment to this agreement, this constitutes your acceptance of the new
   terms and conditions applying to the Services.
 * 1.5 If there are any additional conditions in relation to the Services,
   contained in other website pages on the Site, these will be incorporated into
   and will form part of this agreement, unless those additional conditions
   conflict with these terms and conditions. You must read all information
   available on the product information page of any item or product you intend
   to order before placing an order through the Services.

2 USE OF THE SERVICES

 * 2.1 You agree to use the Site and the Services for purposes permitted by this
   agreement.
 * 2.2 You must not access or attempt to access the Site by any means other than
   the interface as provided by us.
 * 2.3 You must not take any action that may interfere with or disrupts the
   operation of the Site or the Services.
 * 2.4 You must not use any device or software to interfere with or attempt to
   interfere with the Site or the Services.
 * 2.5 You may not use another member's account without permission.
 * 2.6 Without limiting any other remedies available to us, we may in our sole
   discretion suspend or terminate your account if we reasonably suspect that
   you may have engaged in fraudulent activity in connection with your use of
   the Services.
 * 2.7 Without limiting any other remedies available to us, we may in our sole
   discretion suspend or terminate your account if your conduct is deemed by us
   to be inconsistent with the terms and conditions of this agreement.

3 REGISTRATION

 * 3.1 You must register an account with us and provide to us your details to
   use the Services.
 * 3.2 When you register an account with us, you are deemed to have accepted
   this agreement, as amended and varied by us from time to time.
 * 3.3 You must not use false or misleading information when registering an
   account with us or when using the Service.
 * 3.4 If your details have changed from the last time you have used the
   Service, you must provide us with the updated details.
 * 3.5 We will not be responsible for any loss or damage which may occur because
   you have not provided us with complete and accurate information.

4 LEGAL CAPACITY

 * 4.1 You must be able to form legally binding contracts to use the Services
   and must be over the age of 18 years.

5 PLACING ORDERS

 * 5.1 You may use the Site and the Services to place orders to purchase items
   or products displayed on the Site.
 * 5.2 Items and products displayed on the Site do not constitute an offer to
   sell. No information on the Site is considered or deemed as an offer by us to
   supply any items or products.
 * 5.3 By placing an order with the Service, you make an offer to us to purchase
   the items or products that you have selected under the terms and conditions
   of this agreement, at the price displayed.
 * 5.4 We reserve the right to accept or reject your offer for any reason
   including, but not limited to:
   1. (a) the availability of the item or product;
   2. (b) an error in the price or item or product description;
   3. (c) an error in your order.
 * 5.5 Our acceptance of your order will constitute a binding contract of sale
   of the items in your order. If we agree to cancel an order a minimum $30
   administration fee plus any storage, labour and shipping costs incurred will
   be charged before a refund is processed.
 * 5.6 Promotional Codes:
   1.  (a) Coupons, promotional codes and discounts can only be used at the time
       of placing your order, and cannot be applied retroactively.
   2.  (b) From time to time we may release promotion codes and vouchers that
       can be used for discounts or free shipping. Promotion codes can be
       redeemed in accordance with the terms and conditions of the relevant
       promotion. Promotion codes can be used on the web site during the
       checkout process or they can be redeemed when placing your order over the
       phone or in store (excludes online-only promotions).
   3.  (c) Promotion codes are valid for the relevant promotional period only
       and cannot be redeemed after the promotion end date unless stated
       otherwise.
   4.  (d) Promotion codes may not be combined with any other sale, promotion,
       discount, code, coupon and/or offer unless otherwise stated.
   5.  (e) If you place an order for a product less than the value of the
       promotion code, no residual credit will be returned to you.
   6.  (f) Promotion codes have no cash value and interest does not accrue on
       any credit amount.
   7.  (g) If the credit of a promotional code is insufficient for the order you
       wish to make, you may make up the difference through payment by other
       means (but not by using another promotion code or attempting to rely on
       any other offer).
   8.  (h) Only one promotion code can be used per order.
   9.  (i) Free same day delivery promotion codes are only valid for deliveries
       within Sydney metropolitan areas and for orders over $300.
   10. (j) We reserve the right to refuse any orders that do not meet the above
       conditions.
 * 5.7 When we receive a high value order or have reason to suspect an order may
   be fraudulent we will follow our company procedures to confirm whether the
   order is legitimate, which may include requesting a scan or photograph of
   your credit card and identification document such as a driver’s licence. We
   do this in an effort to protect the card holder and the company from fraud,
   and we reserve the right to cancel an order if we suspect fraud, whether
   verification steps were carried out or not.

6 PRICE AND GST

 * 6.1 The prices of any product displayed on the Site, delivery, and any other
   charges are in Australian dollars only (AUD$).
 * 6.2 We reserve the right to change the prices for any item or product
   displayed on the Site from time to time.
 * 6.3 The prices for any item or product displayed on the Site do not include
   delivery charges or any other charges.
 * 6.4 All prices, including prices for any item or product displayed on the
   Site, delivery, and any other charges include GST.

7 PAYMENT

 * 7.1 You must pay to us the purchase price of the items or products that you
   have ordered including any other applicable fees or charges, such as delivery
   charges, as set out in our tax invoice.
 * 7.2 We accept payment by credit card (Visa, MasterCard, and American
   Express), PayPal, direct bank deposit, internet transfer, money order, or
   cheque.
 * 7.3 We will not process your order until we have received full and cleared
   payment from you. Please note that payment via direct bank deposit, internet
   transfer, or cheque may take several days to be processed.

8 DELIVERY

 * 8.1 Subject to the terms and conditions of this agreement, we will supply to
   you the items and products indicated in your order confirmation.
 * 8.2 We will withhold delivery of any item or product until you have paid
   everything owing to us. Please note that payment via direct bank deposit,
   internet transfer, or cheque may take several days to be processed.
 * 8.3 We will use best endeavours to deliver to you the products on or before
   the delivery date indicated in your order confirmation; however you
   acknowledge that the delivery date indicated in your order confirmation is an
   estimate only.
 * 8.4 We will deliver the items or products indicated in your order
   confirmation to the address nominated to us for the delivery of your product,
   as provided by you when you use the Services ("the Delivery Address").
 * 8.5 If you have registered an "Authority to Leave" with either us or our
   deliveryman, the items or products shall be delivered to the Delivery Address
   noted on your "Authority to Leave" document, and shall be left there in
   accordance with your instructions.
 * 8.6 Unless otherwise stated, we will deliver large or bulky items or products
   (for example, large televisions, furniture, whitegoods, and wine fridges) to
   the front door of the ground floor only. Our standard delivery service does
   not include product assembly. We do not offer any kind of installation
   services such as mounting products onto walls or installing products into
   kitchens.
 * 8.7 If you visit any place where the items or products are stored to inspect
   or to collect your items or products, you must comply with:
   1. (a) any law relating to occupational health and safety; and
   2. (b) any directions or warnings we have given about the items or products;
      and
   3. (c) any directions or warnings given to you by us or anyone authorised by
      us when inspecting, collecting, or removing any items or products from any
      location.
 * 8.8 If you visit any place where the items or products are stored you
   acknowledge that you do so at your own risk.
 * 8.9 We reserve the right to charge you for any additional costs incurred in
   the re-delivery of the item or products indicated in your order confirmation
   if:
   1. (a) after confirming the delivery date with you, there is no person at the
      Delivery Address to receive the item or product or no person at the
      Delivery Address that is able to sign any consignment note indicating that
      the item or product has been received;
   2. (b) through no fault of our deliveryman, our deliveryman is not able to
      unload or deliver the item or product ordered to the Delivery Address; or
   3. (c) the Delivery Address is incorrect.
 * 8.10 If an item or product is to be collected or we are not able to deliver
   the item or product due to your unavailability, if the item or product is not
   collected from our offices or warehouses within 14 days of the sale, we
   reserve the right to either dispose of or sell the item on terms that we
   determine to be reasonable. If this occurs, we shall refund to you the
   proceeds of the sale, less our storage costs of $5.00 per day of storage, our
   administrative fees of $40.00, and/or any delivery costs incurred by us.
 * 8.11 We will not deliver any item or product:
   1. (a) to any location outside of Australia; or
   2. (b) on weekends or after normal working hours.
 * 8.12 You may cancel an order by contacting us by telephone during our
   business hours. Orders cannot be cancelled via e-mail, chat or any other
   formats due to our dispatch team not being accessible on these channels or
   outside business hours. The following charges will apply depending on the
   status of your order:
   1. (a) If your order has started processing but has not been dispatched from
      our warehouse a $30 cancellation fee will apply
   2. (b) If your order has already been dispatched from our warehouse a
      shipping fee plus a return fee of an equal amount will apply. This
      includes items sold on a free delivery basis.

9 RISK AND TITLE

 * 9.1 Title in any items or products will only pass to you when we receive full
   payment all amounts specified in our tax invoice.
 * 9.2 The risk in any items or products delivered will pass to you when it is
   delivered.
 * 9.3 If you have registered an "Authority to Leave" with either us or our
   deliveryman, the risk in the items or products delivered will pass to you at
   the time that the items or products are delivered to the address noted on the
   "Authority to Leave" in accordance with the instructions contained on your
   "Authority to Leave".
 * 9.4 The risk in any items or products collected by you from our premises will
   pass to you when you collect the items or products.

10 WARRANTIES

 * 10.1 These products come with guarantees that cannot be excluded under the
   Australian Consumer Law. You are entitled to a replacement or refund for a
   major failure and compensation for any other reasonably foreseeable loss or
   damage. You are also entitled to have the goods repaired or replaced if the
   products fail to be acceptable quality and the failure does not amount to a
   major failure.
 * 10.2 Any additional warranties offered for a particular item or product
   displayed on the Site will appear on that product's product information page.
 * 10.3 The warranties given to you under this agreement are in addition to any
   other statutory rights, remedies, conditions, or warranties, and nothing in
   this agreement excludes the application of those statutory rights, remedies,
   conditions, or warranties.
 * 10.4 We warrant that the items or products:
   1. (a) matches the description provided on the Site;
   2. (b) is fit for the purpose as described on the Site; or
   3. (c) is of merchantable quality.
 * 10.5 The period during the above warranty will be in effect will depend on
   the item or product and will commence from the date that the product is
   delivered to you. The product warranty periods are contained on the
   individual product page as well as the warranty information sheet provided to
   you on the delivery of the product.
 * 10.6 If you wish to make a claim for the breach of any warranty, including
   any breach of any additional warranty, you must:
   1. (a) notify us in writing; and
   2. (b) provide us with proof of purchase.
 * 10.7 A notice to us may be sent to us at the following address:
   1. Luxo Living
   2. Returns Department
   3. 160 Newton Road
   4. Wetherill Park NSW 2164
   5. Or via e-mail to support@luxoliving.com.au
 * 10.8 You may also contact us in relation to your warranty claim at our
   telephone number at 02 8999 1114 or our e-mail address at
   support@luxoliving.com.au
 * 10.9 Following a receipt for your claim under this warranty, we will assess
   your claim and will send to you a returns advice form that will advise you
   where the items or products must be returned to.
 * 10.10 If we send to you a returns advice form and do not receive a response
   from you or receive the returned items or products from you within 30 days,
   you will not be entitled to reject the items or products, subject to any
   rights you may have under the Australian Consumer Law.
 * 10.11 Following the receipt of your claim under this warranty and/or the
   return of your items or products, we will assess your claim and if we
   determine that your claim is valid:
   1. (a) if the products can be repaired and the failure to comply with the
      warranty is not a major failure, we will, at our discretion, either repair
      the defect, replace any defective part of the defective product, or
      replace the defective product; and
   2. (b) if the products cannot be repaired or the failure to comply with the
      warranty is a major failure, you may reject the products, return the
      products (if you have not done so already), and at your election, seek the
      replacement of the products, the repair of the products, or a refund of
      any money you have paid for the product.
 * 10.12 If, in accordance with the warranty under this agreement, a repair is
   approved for the item or product and that repair may be effected by the
   simple replacement of a particular part or component of the item or product,
   then we may, at our discretion, send you the replacement part or component to
   repair the item or product, at our own cost.
 * 10.13 If any item or product is returned to us for refund, repair, or
   replacement, you must return it to us, at your own cost, and ensure that the
   item or product is properly packaged to prevent any damage during transit. We
   will not be responsible for any damage to the item or product during transit.
   A return authorisation number will need to be requested from us and attached
   to the item(s) before sending to us. All returns must be sent to our service
   centre at the following address:
   1. Luxo Living
   2. Returns Department
   3. 160 Newton Road
   4. Wetherill Park NSW 2164
 * 10.14 If, after examining or assessing the item or product, we determine that
   there has been no breach of our warranty:
   1. (a) we reserve the right to charge you for any reasonable costs incurred
      in the examination or assessment of any item or product, including but not
      limited to any costs incurred in sending an on-site technician to examine
      or assess the item or product; and
   2. (b) we reserve the right to charge you for any re-delivery costs incurred
      to return the item or product to you.

11 EXCLUSION OF WARRANTIES

 * 11.1 To the extent permitted by law, the warranties provided in clause 10
   does not apply where our products have been subjected to:
   1. (a) misuse, abuse, neglect, or accident; and/or
   2. (b) alteration or improper alteration by the Client or any other third
      party; and/or
   3. (c) non-observance with use and maintenance instructions; and/or
   4. (d) damage or malfunction due to normal use or fair wear and tear, such as
      the discolouration of glass frosting, or colour fading; and/or
   5. (e) use in trade or commercial situations such as in a restaurant, bar,
      gym or day spa

12 30 DAY MONEY BACK GUARANTEE

 * 12.1 All our items or products come with a thirty (30) day money back
   guarantee ("the 30-day Money Back Guarantee"). If you, for any reason
   whatsoever, are not satisfied with the item or product supplied to you, you
   may, within thirty (30) days of the item or product being delivered to you,
   return the item or product to us for a full refund of the purchase price of
   the item or product. The full refund of the purchase price of the item or
   product does not include fees paid for any delivery, shipping, or handling
   charges, and shipping costs will be deducted from the refund of items sold on
   a free delivery basis where we have incurred shipping charges.
 * 12.2 If you exercise your rights under the 30-day Money Back Guarantee, you:
   1. (a) must notify us in writing of the exercise of your rights under the
      30-day Money Back Guarantee and return the item to us within thirty (30)
      days of the item or product being delivered to you;
   2. (b) must provide us with proof of purchase;
   3. (c) must return the item or product to us in its original condition and in
      its original packaging;
   4. (d) must return the item or product to us at your own cost;
   5. (e) must pay a 10% restocking fee which will be deducted from the refund
      amount; and
   6. (f) are not entitled to make any claim for the breach of any warranty.

13 FREE TRANSIT INSURANCE

 * 13.1 We will arrange transit insurance, at our expense, for the delivery of
   all our items or products to you.
 * 13.2 If you consider that an item or product delivered to you has been
   damaged during the delivery process you must:
   1. (a) notify us within twenty-four (24) hours after the item or product has
      been delivered;
   2. (b) provide to us sufficient information for us to determine if the item
      or product delivered has been damaged during the delivery process,
      including providing us with photographic evidence of the item or product
      and the packaging it was received in;
   3. (c) provide to us a copy of the delivery or consignment note signed at
      delivery, indicating that the item or product was received in a damaged
      condition; and
 * 13.3 If we determine that an item or product delivered to you has been
   damaged during the delivery process:
   1. (a) we may, at our discretion refund, repair, or replace that item or
      product; and
   2. (b) if the item or product is to be returned to us, we will organise for
      the collection of the item or product from the Delivery Address.
 * 13.4 If we have determined that an item or product delivered to you has been
   damaged during the delivery process and that repair may be effected by the
   simple replacement of a particular part or component of the item or product,
   then we may, at our discretion, send you the replacement part or component to
   repair the item or product, at our own cost.
 * 13.5 If any item or product is returned to us for refund, repair, or
   replacement, you must return it to us in its original condition, along with
   all original packaging.
 * 13.6 If you or our deliveryman provides to us a signed delivery or
   consignment note that does not indicate that the item or product was received
   in a damaged condition:
   1. (a) we reserve the right to refuse to refund, repair, or replace the
      returned product;
   2. (b) we reserve the right to charge you for any collection and re-delivery
      costs incurred in collecting the item or product from you and/or returning
      the item or product to you.

14 LIMITATION OF LIABILITY AND INDEMNITIES

 * 14.1 If you have registered an "Authority to Leave" with either us or our
   deliveryman, we will not be liable for any loss, expenses, costs or any
   special, incidental, or consequential damages arising out of our compliance
   with your instructions contained on that "Authority to Leave".
 * 14.2 We will not be liable for any loss, expenses, costs or any special,
   incidental, or consequential damages arising out of or in connection with the
   use of the Services or the sale of any item or product.
 * 14.3 We will not be liable for any loss, expenses, losses, costs,
   consequential losses, or direct or indirect damage suffered by you where your
   credit card has been fraudulently used or has been used in an unauthorised
   manner.
 * 14.4 Our maximum liability for any item or product supplied to you is limited
   to a maximum total aggregate sum of the amount payable by you in respect to
   the item or product in question.
 * 14.5 You will at all times indemnify us from any claims, loss, damage,
   liabilities, expenses, costs or demands including legal fees made by any
   third party due to or arising out of a breach of this agreement by you or
   arising out of your negligent act or omission.

15 PRIVACY

 * 15.1 Our privacy statement is available on the Site and we will use all
   reasonable efforts to ensure that any information or data collected from you
   is stored and used in accordance with this privacy statement.
 * 15.2 By registering an account with us for the use of the Services you agree
   that we may store, process, and use any information or data collected from
   you in accordance with our privacy statement.

16 INTELLECTUAL PROPERTY

 * 16.1 We reserve all intellectual property rights including but not limited to
   any trade marks and copyright in material and/or services provided by us.
 * 16.2 Nothing in this agreement permits you or gives you any rights to use any
   of our marketing materials, copyrighted material (including website layout),
   trade marks, business names, logos, photographs, or domain names.
 * 16.3 Any trade marks used on the Site belonging to third parties are used
   with permission and remain the intellectual property of such third party.

17 OTHER IMPORTANT MATTERS

 * 17.1 We will not be liable for any delay in performing any of our obligations
   under this agreement if such delay is caused by circumstances beyond our
   reasonable control.
 * 17.2 If any part of this agreement is found to be void, unlawful or
   unenforceable, then that part shall be deemed severable from the balance of
   this agreement and the severed part will not affect the validity and
   enforceability of any remaining provisions.
 * 17.3 This agreement is governed by and will be construed according to the law
   of New South Wales, Australia, and the parties submit to the exclusive
   jurisdiction of the Courts of the State of New South Wales in relation to any
   dispute under or about this agreement.

18 COMPETITIONS

 * 18.1 Winners of competitions are selected randomly and will be contacted
   directly via email. Drawing will be held no later than two weeks after the
   competition end date.  
 * 18.2 Entry into any Sign-up competition includes the following conditions:
    1.  (a) To enter the giveaway, you must provide your first name, email
        address and mobile number
    2.  (b) The prize is given as a gift card, which can only be redeemed on the
        Luxo Living Online Store and cannot be exchanged for cash. 
    3.  (c) The prize can be applied to products only. Shipping fees and other
        handling fees would not be covered by the voucher. Additional services
        are not included.
    4.  (d) By entering the competition, you agree to receive promotional
        content both via email and sms marketing
    5.  (e) By entering the competition, you agree to have your first name and
        first initial of your last name shared in any winner announcement(s)
        like via email or social media. No contact details will be shared as
        part of this announcement.
    6.  (f) The giveaway is open to residents of Australia only.
    7.  (g) You must be 18 years or older to enter
    8.  (h) The winner will be chosen at random, and notified by phone or email
        within two weeks of the end of the giveaway.
    9.  (i) The prize is not transferable or exchangeable for cash.
    10. (j) Luxo Living reserves the right to cancel or modify the giveaway at
        any time without notice.
    11. (k) By entering the giveaway, you acknowledge that you have read and
        understood these terms and conditions, and agree to be bound by them.

19 MOBILE TERMS OF SERVICE

 * 19.1 The Luxo Living mobile message service (the "Service") is operated by
   Luxo Living (“Luxo Living”, “we”, or “us”). Your use of the Service
   constitutes your agreement to these terms and conditions (“Mobile Terms”). We
   may modify or cancel the Service or any of its features without notice. To
   the extent permitted by applicable law, we may also modify these Mobile Terms
   at any time and your continued use of the Service following the effective
   date of any such changes shall constitute your acceptance of such changes.
 * 19.2 By consenting to Luxo Living’s SMS/text messaging service, you agree to
   receive recurring SMS/text messages from and on behalf of Luxo Living through
   your wireless provider to the mobile number you provided, even if your mobile
   number is registered on any state or federal Do Not Call list. Text messages
   may be sent using an automatic telephone dialling system or other technology.
   Service-related messages may include updates, alerts, and information (e.g.,
   order updates, account alerts, etc.). Promotional messages may include
   promotions, specials, and other marketing offers (e.g., cart reminders).
 * 19.3 You understand that you do not have to sign up for this program in order
   to make any purchases, and your consent is not a condition of any purchase
   with Luxo Living. Your participation in this program is completely voluntary.
 * 19.4 We do not charge for the Service, but you are responsible for all
   charges and fees associated with text messaging imposed by your wireless
   provider. Message frequency varies. Message and data rates may apply. Check
   your mobile plan and contact your wireless provider for details. You are
   solely responsible for all charges related to SMS/text messages, including
   charges from your wireless provider.
 * 19.5 You may opt out of the Service at any time. Text the single keyword
   command STOP to LuxoLiving or click the unsubscribe link (where available) in
   any text message to cancel. You'll receive a one-time opt-out confirmation
   text message. No further messages will be sent to your mobile device unless
   initiated by you. If you have subscribed to other Luxo Living mobile message
   programs and wish to cancel, except where applicable law requires otherwise,
   you will need to opt-out separately from those programs by following the
   instructions provided in their respective mobile terms.
 * 19.6 For Service support or assistance, text HELP to LuxoLiving or email
   privacy@luxoliving.com.au.
 * 19.7 We may change any shortcode or telephone number we use to operate the
   Service at any time and will notify you of these changes. You acknowledge
   that any messages, including any STOP or HELP requests, you send to a short
   code or telephone number we have changed may not be received and we will not
   be responsible for honouring requests made in such messages.
 * 19.8 The wireless carriers supported by the Service are not liable for
   delayed or undelivered messages. You agree to provide us with a valid mobile
   number. If you get a new mobile number, you will need to sign up for the
   program with your new number.
 * 19.9 To the extent permitted by applicable law, you agree that we will not be
   liable for failed, delayed, or misdirected delivery of any information sent
   through the Service, any errors in such information, and/or any action you
   may or may not take in reliance on the information or Service.
 * 19.10 We respect your right to privacy. To see how we collect and use your
   personal information, please see our Privacy Notice.



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 * 160 Newton Road
   Wetherill Park NSW 2164
 * Call us on 02 8999 1114 (24/7)
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 * Saturday 10:00am to 4:00pm
 * Closed on NSW Public Holidays

Showroom:
160 Newton Road
Wetherill Park NSW 2164

Mon-Fri
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10:00am-4:00pm
Closed on NSW Public Holidays
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SONAL K.
Verified Buyer

5.0 star rating

17/10/23
Beautiful

Review by SONAL K. on 17 Oct 2023 review stating Beautiful
We brought the white mother pearl coffee table. It has been my best buy so far
for our house. It looks LUXO😎 means luxurious I must say.


On Abelene 91cm Mother of Pearl Inlay Coffee Table
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17/10/23
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Michelle T.
Verified Buyer

5.0 star rating

14/10/23
Excellent customer service. Great quality

Review by Michelle T. on 14 Oct 2023 review stating Excellent customer service.
Great quality
Excellent customer service. Great quality for price. Definitely shop with this
company again!


On Seneca Upholstered Velvet Bed - Sandy White (Save $100)
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Kate B.
Verified Buyer

5.0 star rating

11/10/23
As described

Review by Kate B. on 11 Oct 2023 review stating As described
Beautiful, just as described and not difficult to assemble. Modern industrial!


On Earl Nesting Coffee Table (Set of 2)
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mohit s.
Verified Buyer

5.0 star rating

02/10/23
Very nice carpet.

Review by mohit s. on 2 Oct 2023 review stating Very nice carpet.
Very nice carpet.


On Mysen Abstract Indoor Floor Rug
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02/10/23
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Jerica D.
Verified Buyer

5.0 star rating

09/09/23
Amazing boucle ottoman

Review by Jerica D. on 9 Sep 2023 review stating Amazing boucle ottoman
This ottoman looks so nice and matches the couch as well. Would recommend.
Shipping is quick


On The DIY Decorator Toni 55cm Bouclé Ottoman - Cream White
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09/09/23
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