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Submitted URL: https://www.docusign.com/support
Effective URL: https://support.docusign.com/s/contactSupport?language=en_US&rsc_301
Submission: On April 10 via api from IE — Scanned from DE
Effective URL: https://support.docusign.com/s/contactSupport?language=en_US&rsc_301
Submission: On April 10 via api from IE — Scanned from DE
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Loading ×Sorry to interrupt CSS Error Refresh By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Reject All Accept All Cookies Cookies Settings PRIVACY PREFERENCE CENTER When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. 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Back Button COOKIE LIST Search Icon Filter Icon Clear checkbox label label Apply Cancel Consent Leg.Interest checkbox label label checkbox label label checkbox label label Reject All Confirm My Choices Skip to Main Content Customer Community * Home * Products * Community * Resources * Get Support * More Expand search * All * Documentation * Articles * Discussions * Videos Close search Log in CONTINUE IN ENGLISH? Case submission, chat and phone support are not offered in the language you've selected. To submit a case, please continue in English. CancelContinue in English Ask the Community Communicate directly with DocuSign experts and peers Build Skills & Knowledge Enroll in a curated learning plan or get custom training Open a Support Case Get live support by phone, email or online Password Issues and Trending Topics Options to reset or change your DocuSign password and troubleshoot common issues Tip: Clear your browser cache and cookies and open a new window to ensure you use the correct password PASSWORD ISSUES I FORGOT MY PASSWORD If you set a security question, DocuSign can use it to confirm your identity and help you reset your password. To reset your password: 1. Navigate to your Account 2. Type your email address, and select Next 3. Select Forgot Password 4. Check your email for the verification code, type it in the Verification Code field, and select Verify If these steps did not work for you (you did not get the verification code, or it isn't working), watch this troubleshooting video for more helpful steps to follow How do I reset my password? I WANT TO CHANGE MY PASSWORD To change your current password: 1. Navigate to your Account and log in with your current password. 2. Select Privacy & Security. You'll be asked to confirm your current password again. 3. If asked to verify, follow the instructions from the verification prompt. 4. Select Password, type your new password twice, set your Password question and answer, and select Save. For more detailed steps read I want to change my password ACCOUNT & BILLING ISSUES HOW DO I CHANGE MY DOCUSIGN PLAN (REFUND OR UPGRADE)? To change your plan: 1. Login as a DocuSign account Administrator 2. Select Settings in the top menu 3. Select Plan and Billing (beneath Account) 4. Select Change Plan 5. Make your selection and select Select Plan Read more about whether you should downgrade or close your DocuSign account. You can also manage your subscription from your iOS or Android device. For more detailed information, watch How do I change my DocuSign plan (refund or upgrade)? HOW DO I MANAGE MY DOCUSIGN EMAIL NOTIFICATIONS? To manage notifications: 1. Log into your DocuSign Account. 2. Select your user icon in the top-right corner and select My Preferences. 3. Beneath SIGNING AND SENDING select Notifications. 4. When the list of notifications appears, you'll notice all are turned on by default. Check the box for any notification that you do not want to receive and select SAVE. Your notification preferences are updated and changes will be applied to all future envelopes. Visit DocuSign University for helpful videos about managing email notifications and configuring your eSignature profile. For more detailed instructions, read How do I manage my DocuSign email notifications? SENDING ISSUES TROUBLESHOOT COMMON SENDING ISSUES Watch this short video to learn how to troubleshoot error messages, file size issues, and trouble using templates. If you prefer, read this related article for step-by-step instructions. Troubleshoot common envelope management issues HOW DO I CONTACT THE SENDER? There are two ways to contact the Sender: * Reply via an email notification * Use document comments For step-by-step instructions, read How do I contact the Sender? More Support Options Help with login issues and special cases I CAN'T RESET MY PASSWORD OR DON'T HAVE AN ACCOUNT Product Select your product to continue DOCUSIGN API INTEGRATION SUPPORT Use this form if you need help with DocuSign APIs in the Developer Environment. Troubleshoot common API issues: * DocuSign Developer FAQ * Create a developer account * API Go Live * API authentication * DocuSign Connect * DocuSign Sales * Integration Keys *First Name *Last Name *Email Address Phone Number DocuSign Developer Account Number *Integration Key Country/Timezone ----- *Summary Additional Details This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. DocuSign Privacy Policy. Submit Get Support Contact Support Visit Community Resources Downloads Developer Center Trust Portal Learning DocuSign University Knowledge Market Trust Center More Support Plans Docusign.com Language English (US) Privacy PolicyCookie Settings Loading