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APPLICATION INTEGRATION

Looking for a specific integration?
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Or visit our Advanced Search to browse available integrations by product,
platform, add-in type and more filters.

Integrating your telephone system with your CRM or business systems can provide
significant productivity gains to your organisation, for example, know who is
calling and quickly get their details on the screen or simply click on their
contact number to automatically make your handset dial the number.

Samsung Xchange can provide Application Integration through the following
methods:


ADD-IN

An Add-in is a program that is written to link the Samsung Xchange client to a
specific business application. The Add-in is included with and configured from
within the Samsung Xchange client, and provides a range of set integration
features from the list below. Up to four Add-ins can be concurrently configured.


CALLER PREVIEW

Displays the caller's name in the Preview or Phone window when a match against
it is found in the integrated business application(s). In addition, the CRM's
Notes field is displayed, where available.


CONTACT POPPING

Click the business application's icon in the Phone or Preview window and the
caller's contact record is opened directly in the integrated business
application.


CONTACT SEARCHING

Concurrently searches the integrated business applications and enables Contact
Popping or Click to Dial from the results.


ACTIVITY LOGGING

Manually or automatically creates an activity record of a call received within
the integrated business application and allows addition of notes.


CLICK TO DIAL

Makes it possible to dial directly from the business application. The exact
method varies between business applications.


ADD-IN CLASSIFICATIONS


STANDARD INTEGRATIONS

Standard integrations are typically* available by default within the Samsung
Xchange client and installation can be completed by the reseller / end user
using the add-in guide provided. Standard integrations use open APIs or benefit
from partner agreements with the business application developer and it is
expected that support for future releases will be maintained.


CONTROLLED INTEGRATIONS

Controlled integrations have typically been provided on a customer project basis
and either a limited agreement or no agreement is maintained with the
application developer and support for future releases might not be available.
The integration add-in is not available by default within the Samsung Xchange
client and must be enabled by the Samsung Xchange developer at the time of
installation.


STANDARD PRE-RELEASE

Completed integrations not yet available in the current production release of
the software. Please contact your supplier if you have an immediate need of this
integration.


STANDARD SELECT

The Standard-Select classification applies to Add-ins where additional
conditions and costs must be met before installation can be undertaken.
Installation can only be completed by an authorised installer (Select
Installer). Once installed, Standard-Select Add-ins benefit from the same levels
of support as Standard Add-ins.


LEGACY

The Legacy classification applies to Add-ins for business applications where
support has been discontinued by the application developer. An unlock code is
required to configure the Add-in in the Samsung Xchange client and a limited,
non-SLA support level only is available.


TAPI

This method provides a TAPI driver that can connect to a TAPI compliant*
application. With TAPI integration, the driver simply provides call information
to the business application and it is the business application that provides the
integration features. It is advised that the business application provider is
contacted to find out what integration features are supported.

Please note: this doesn't mean it won't work with other TAPI compliant business
applications and there is no restriction for trying it with these other
applications.

*TAPI version 2.0 and 2.1.


SDK

The method uses a proprietary API available with Samsung Xchange. With SDK
integration the API simply provides call information to the application and it
is the application that provides the integration features. We would advise you
contact the application provider to find out what integration features are
supported.

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