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DOES SAM’S CLUB HAVE A PHOTO CENTER?

Yes. Sam’s Club Photos & Customization is an online service where members can
order prints, photo cards and custom photo gifts. There is no in-club photo
center.



HOW DO I CHECK THE STATUS OF MY ORDER?

To check the status of your order, visit the Order Status page. You will also
receive an email when your order is shipped, which will contain tracking
information. 



HOW DO I GET HELP WITH MY ORDER?

We strive to provide a pleasant online experience and great customer service.
Your comments, suggestions and questions are important to us. To speak with a
friendly Sam's Club associate by phone, contact us at: 1-888-746-7726 and state
"Photo Order" to be connected to Photo Member Support for assistance.

Hours of operation:

Monday – Saturday 7:00 a.m. - 11:00 p.m. CST

Sunday 10:00 a.m. - 7:00 p.m. CST

Note: For inquiries on specific orders, please have your confirmation number
available. Your confirmation number can be found in your confirmation email and
on the Order Status page.



HOW DO I CANCEL MY ORDER?

Please click here for more information on the cancellation process and policies.



WHAT IS YOUR RETURNS AND REFUNDS POLICY?

Please click here for more information on the returns and refunds policies.

HOW QUICKLY WILL MY ORDER ARRIVE?

The date on which you will receive your order will vary based on the product you
create and the shipping method you choose.

Please click here for more information on production and delivery times for each
item. Please note that the total time it takes for your order to arrive will be
the total of the production time and the shipping time, based on your selected
shipping method. 

Please be aware that shipping times can vary, particularly during peak seasons,
so we encourage you to place your orders early to avoid disappointment.



WHAT PAYMENT METHODS ARE ACCEPTED?

Sam's Club Photos & Customization orders can be paid for using debit or credit
cards via Authorize.net (our payment partner). We do not currently accept Sam's
Club gift cards, Sam's Club Private Label or any other form of payment at this
time. 



HOW DO I UPDATE MY ACCOUNT INFORMATION OR PAYMENT METHOD?

You will need to navigate to samsclub.com if you want to change your email or
password. To update other account information, please log in and click on the
icon with your name at the top of the screen. When the dropdown menu appears,
select "Personal Information". 

To change your address, please click "Addresses" in the menu on the left hand
side, then select the address you would like to edit. Update your details and
press "Update the address" to save.

At this time, payment can only be made using credit or debit cards via our
payment partner, Authorize.net. When you reach the payment step of the checkout
process, you can enter your preferred payment card details. 



HOW DO I SEND PHOTOS TO SAM'S CLUB?

Sam’s Club Photos & Customization members can upload their photos to their
account at photo.samsclub.com. Once uploaded you can order your photos as prints
or on any of our photo products.



WHERE WILL I FIND PHOTOS THAT I PREVIOUSLY UPLOADED TO SAM'S CLUB?

To access photos that you previously uploaded to Sam's Club Photos &
Customization, please log in to your account and select the product you would
like to design. Once you are in the editor, you will see a list of sources to
add your photos. Select "My Account Photos" and your existing photos will be
visible and ready to import to your new project. 




DOES SAM’S CLUB HAVE 1-HOUR PHOTO SERVICES?

No, Sam’s Club Photos & Customization does not offer a 1-hour photo service.
However, members have access to free shipping on all photo products.



DOES SAM'S CLUB DEVELOP FILM OR DISPOSABLE CAMERAS?

No, Sam’s Club Photos & Customization no longer develops film. However, we do
have a transfer service, via which can save your film to a USB or DVD. Click
here for more information. Sam’s Club Photos & Customization does not develop
disposable cameras.



WHAT PACK SIZES ARE CARDS AVAILABLE IN? 



Photo cards, flat cards and foil cards can be ordered in quantities from 1 to
12, or in packs of 25. Folded cards are available in packs of 25 only. Prices
per card will vary based on your quantity selection but the total price for your
selected quantity will be shown on the product page. 

You can select your quantity using the dropdown on the product page, before you
begin editing your card design. If you need to add more during the design
process, you can adjust your card quantity by choosing "Options" in the left
navigation within the editor, and then adjusting your quantity using the
dropdown. You will also have an opportunity to adjust card quantity when
previewing your design, before adding to cart. 


Once the cards have been added to your cart, if you need to edit the quantity
simply click on the item name in the cart ad you will return to the editor,
where you can adjust using the steps above.





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