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THE PLANVIEW PRIVACY STATEMENT

Last modified: November 22, 2022
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WHAT THIS PRIVACY STATEMENT COVERS

Planview values your Privacy and understands its responsibilities when
processing* your personal information / personal data (“PII” in the following).
With this Privacy Statement we aim at explaining our use of PII Here you will
find clear and comprehensive information about how and why we process your
personal information.

*PROCESSING MEANS ANY TYPE OF OPERATION OR SET OF OPERATIONS WHICH IS PERFORMED
ON PII, SUCH AS BUT NOT EXCLUSIVELY COLLECTION, STORAGE AND USE.

Planview operates in the business-to-business industry and does not focus on
consumer individual users or the collection of consumer data. We are a cloud
service provider offering a range of different software solution services, and
additional professional services for company’s and professionals.

This Privacy Statement covers product-specific information about how we process
your PII when providing our services, information we collect on our websites, or
by any other interaction with you. Additionally, we would like to let you know
how we secure your PII, with whom we share it, and how you can contact us to
exercise your rights.

Any reference to a Planview website includes all Planview websites as well as
those of our subsidiaries. Planview maintains these same privacy practices with
respect to PII that is collected off-line. This Privacy Statement does not apply
to the practices of third parties that Planview does not own or control, nor to
consumer individuals.

We encourage you to periodically review this Privacy Statement to stay informed
about how we process your PII, as it may be updated with regards to the legal
development of privacy, or any other changes on the measures and practices we
adopt.

If you don’t receive enough information regarding our privacy practices in this
statement, please let us know by sending an email to Planview privacy –
privacy@planview.com.


OUR COMMITMENT TO OUR CUSTOMERS

Compliance with security and privacy is a part of our business DNA. That’s why
we adhere to stringent standards such as ISO/IEC 27001 and undergo independent
validation of compliance. We also perform annual SOC 2 Type I and/or II reports
and penetration tests of our services. Planview also leverages an ISO/IEC 27701
certification of Privacy Information Management System (PIMS) which monitors our
compliance with applicable privacy laws and regulations, and industry’s
state-of-the-art controls. Planview is also subject to the investigatory and
enforcement powers of the Federal Trade Commission (FTC).

Planview is subject to several privacy regulations and standards depending on
where processing activities take place, such as the AB-375 California Consumer
Privacy Act (CCPA) and other US privacy regulations within specific business
industries, the General Data Protection Regulation 2016/679 (GDPR) for EU, and
other country-specific privacy regulations. Adherence to these standards, along
with regularly performed security evaluations, internal privacy policies,
specific instructions and regular training of employees, serves as safeguards to
ensure technical and organizational measures are in place to protect PII in our
possession.

As a consequence of the Court of Justice of the European Union’s (CJEU)
invalidation of the Privacy Shield, Planview enhanced the technical and
organizational measures in place to protect the PII being transferred to
countries outside the European Economic Area. Nevertheless, Planview has kept
its Privacy Shield Framework certification and continues to adhere to the
principles of notice, choice, security, data integrity, access, recourse,
enforcement and liability.


OUR ROLE IN DIFFERENT RELATIONS

Our role, with respect to processing your data, varies depending upon the type
of activities we perform.



 * For service delivery – Planview is a data processor for the Planview software
   services In these cases, our customers are data controllers.
 * For marketing purposes – Planview is a data controller for our marketing
   activities. We may either have a legitimate interest of processing PII or ask
   for your consent for these operations.


WHEN AND HOW WE COLLECT DATA

From the first moment you interact with Planview, we may be collecting data.
Sometimes you provide us with data. Sometimes data about you is collected
automatically. Data is occasionally also collected from third parties which
Planview collaborates with, and uploaded to Planview systems. Such data comprise
general information of companies and business representatives, often named
individuals identified as appropriate contact of the business.

These are examples of when and how data is collected:

 * You browse any page on one of our websites
 * You complete a form on one of our websites
 * You use one of our services
 * We call you
 * You receive emails from us
 * You view and sign contracts
 * You call us for customer support
 * You chat with us for customer support
 * You integrate 3rd-party applications with one of our services
 * You interact with partners and other third-parties that provide us data

FOR SERVICE DELIVERY

Users of our services sign up for access to the different systems that Planview
is hosting. A few fields of user information are mandatory and must be stated
for the service to work at all. Full name, email and country of residence is
required. Name is needed for the ability to identify users, email is needed for
authentication, and country is needed for financial reasons (VAT) and trade
compliance.

Over and above that, a user may add any other information and PII relating to
themselves (or others) as they find relevant. Planview will not have any
implication with whatever information a user provides to the service and system.

PII is stored during the time period the user is utilizing the service. A user
is always able to adjust or delete its PII. Users are permanently deleted from
an account by the account administrator, which the customer is solely
responsible for.

Planview will have access to information about user data that a user provides to
the service himself, and also IP-address. Such information is necessary for the
administration of the services, in case there’s a need for support or
troubleshooting. We use a data portal for Data Subjects Access Requests (DSAR
portal) where you can exercise your rights as a registered.

Planview may also collect information during your work in our services, or when
you visit our website, through the use of automatic data collection tools such
as cookies (described below) and other commonly used information-gathering
tools.

FOR MARKETING PURPOSES

In order to serve you with relevant information regarding our services, and to
respond to any requests you may have, we collect information about you when
signing up for a user account, a webinar or seminar, or when downloading content
such as eBooks or whitepapers from our website. We may also receive information
about you when collected by our partners or collect it from public sources such
as LinkedIn. This information may comprise all or some of these PII’s; your
name, contact information (phone and fax numbers, street address, and email
address), company name, work title and payment data.

We retain this information as you wish to receive information from us. We will
ensure that the information we have is accurate and updated by regular control
mechanisms. You may – at any time – require us to delete, rectify, restrict or
object to any PII we hold about you. We use a data portal for Data Subjects
Access Requests (DSAR portal) where you can exercise your rights as a
registered.

Learn more about what information we collect and process

Show • Learn more about what information we collect and process


HOW AND WHY WE USE YOUR DATA

A growing body of data protection regulations specify how we can process your
data. The regulations may vary between country, state or region. Considering
such variations, we may need a specific reason, and a legal basis (among other
requirements), for processing your data.

Some of the reasons may be:


 * TO ENABLE YOU TO USE OUR PRODUCT
   
   Planview is a data processor for the Planview software services. Our
   customers are the data controllers in these processing activities. Our legal
   basis is the execution of the software services contract with our customers.
   Customers shall give explicit instructions of how we may process their data
   in a Data Processing Agreement (DPA). User login name is necessary to verify
   the user is authorized and permitted to use the services.


 * TO IMPROVE OUR SERVICES AND WEBSITES
   
   Examples include: Testing features, interacting with feedback platforms,
   managing landing pages, heat mapping, traffic optimization, and data analysis
   and research. We have a legitimate interest of developing, ameliorating and
   improving our services for the benefit of our customers and users.


 * FOR CUSTOMER SUPPORT
   
   Examples include: When users submit a ticket to assistance and/or help,
   notifying users of any changes to our service and solving issues via chat,
   phone or email. We are contractually committed to communicate with users and
   help if required.


 * FOR DIRECT MARKETING PURPOSES
   
   Examples include: Sending you emails and in-product messages about new
   features, products and services. We have a legitimate interest of developing,
   ameliorating and improving our services, including demonstrating new features
   and products, for the benefit of our customers and users. In some cases, we
   may request your consent for marketing purposes.

FOR SERVICE DELIVERY

For our services, we need information about you to be able to identify you.
These uses may include providing you with service and support, communicating
with you and responding to your requests, and sending you information in
relation to new products and services. We are collecting metadata related to you
for improving your user experience of our services, and for us to be able to
provide you with a better, more user-friendly product. We believe you benefit in
your work with our services thereby.

FOR MARKETING PURPOSES

For marketing, we use the information we collect about you to communicate with
you about our products and services. We are collecting metadata related to you
for improving your user experience of our services, and for us to be able to
provide you with a better, more user-friendly product.

DATA SHARING

Planview shares information for business purposes only on a need-to-know basis
and only with its own employees and affiliates; the customer from which Planview
received the information; Planview agents, consultants, sub-processors, and
third-party service-provider companies, that have agreed to take measures to
safeguard your information and other entities authorized to have access to such
information under applicable law or regulation.

If data transfer is required, Planview ensures that such transfer complies with
the applicable privacy and data protection regulation, including adopting the
necessary technical and organizational measures to guarantee an adequate level
of protection to the transferred information. Except as described in this
Privacy Statement, Planview will not share the personal information you provide
to Planview with non-Planview third parties without your permission except as
required by law.

LINKS TO NON-PLANVIEW WEBSITES

The website may provide links to unaffiliated, third-party websites for your
convenience and information. If you access these links, you will leave the
Planview website. Planview has no control over these websites and is not
responsible or liable for the policies and practices followed by third parties.
The PII you choose to provide, or that is collected by these third parties, is
not covered by this Privacy Statement. If you link to or otherwise visit any
other websites managed by third parties, we encourage you to review the privacy
policies posted at those sites before submitting your personal information.

Learn more about for what purpose do we need your personal data and how do we
use information about you

Show • Learn more about for what purpose do we need your personal data and how
do we use information about you


HOW WE USE COOKIES AND WEB ANALYTICS TOOLS

Cookies are small text files that store information about your interactions with
a particular website, either temporarily (known as a “temporary” or “session”
cookie and deleted once you close your browser window) or more permanently on
the hard drive of your computer (known as a “permanent” or “persistent cookie”).
Cookies can make it easier to use a website by allowing servers to access
certain information quickly:

 * Session cookies can be used to help a user’s browser navigate a website more
   smoothly and may show up if the user comes from a website with which the
   subsequent website has some relationship (e.g., a website of an affiliated
   company) and can give helpful information.
 * Persistent cookies can be used to customize a website for a user, such as by
   storing passwords, preferences, and registration and account information so
   that users do not have to re-enter this information each time they visit a
   website.

Planview uses Cookies both on its websites and in its software services.

USE OF ANALYTICS TOOLS AND COOKIES ON OUR WEBSITES

Planview uses web analytics services and similar technologies to analyze how
users use the Planview websites. We also use your interactions on the website
and the information you provide us with through registration forms to provide
you services that better suit your preferences. This information is also used to
assess our business performance, and our marketing effectiveness.

Our website may use both session cookies and persistent cookies to store
information that allows us to improve our customer service to you and provide
you with the ability to navigate the website more easily. To make our website
easier to use, we combine information collected via cookies with personally
identifiable information.

For detailed information regarding the cookies that we issue and to manage your
cookie preferences, please visit our Privacy Preference Center.

USE OF ANALYTICS TOOLS AND COOKIES ON PLANVIEW SOFTWARE SERVICES

Planview’s software services only use Cookies when strictly necessary cookies,
hence, these limited number of Cookies cannot be switched off. For more
information on the use of Cookies on each of our software services, including
the list of Cookies used and its purposes of use, please consult the Cookie
Banners, or the Privacy Settings available on our software services.

USE OF SOCIAL MEDIA WIDGETS

We use social media widgets as dynamic information sharing tools on our website
to engage in dialogue, share information and media, and collaborate with our
visitors. Your activity on these social media sites is governed by the security
and privacy policies of those third-party sites.

Learn more about the cookies and analytics tools we use

Show • Learn more about the cookies and analytics tools we use


HOW WE SECURE YOUR DATA

Planview utilizes a risk-based information security management system
incorporating a defense-in-depth strategy with preventative and detective
controls at each of the layers where customer data is stored, processed or
transmitted.

This includes:

 * Penetration tests and vulnerability scans
 * Tight control of access to environments where customer data is processed or
   stored
 * Encryption of data in transit using the Transport Layer Security (TLS)
   protocol
 * Encryption of data at rest using the Advanced Encryption Standard (AES)
   algorithm
 * A security management system built around the ISO 27001 standard
 * A Privacy Management Program built around the ISO 27701 standard
 * A dedicated team of information security professionals with decades of
   experience securing customer data
 * Individuals with access to PII are advised of, and understand, their
   responsibility to follow good data protection practices
 * Providing regular training on best practices for data protection
 * Regularly reviewing processes/procedures that involve access to PII
 * Privacy by Design is adopted for all new and/or modified systems and process
 * Agreements and mechanisms for transfers of PII to non-EU countries are in
   place
 * Market-leading endpoint security solutions that provide heuristic-based
   analysis of files and activity to prevent attacks, even when attackers use
   files that don’t match known signatures

Questions? Contact Planview’s security team at Planview security –
security@planview.com

We use a variety of appropriate physical, technical and administrative measures
to safeguard and protect the information we receive and collect, including
encryption techniques.

PII collected for the use of our services are stored within EU for EMEA
customers, in the US for North and South American customers, and in Australia
for Pacific customers.

We have specific internal authorized restrictions for our employee’s access to
customer data and instructions in place for our different business areas.

We process information only in ways compatible with the purpose for which it was
collected. As a user, password shall be used to help protect your accounts and
PII. It is your responsibility to keep your password confidential.

We perform privacy and security assessments of all our vendors and suppliers
that processes personal data on behalf of us.

Learn more about what information we collect and process

Show • Learn more about what information we collect and process


THIRD PARTIES WHO PROCESS YOUR DATA

A software as a service solution is built upon an infrastructure of several
components. The third-party vendors we use are infrastructure facilitators that
provide for communication, security control and monitoring of use in order for
the services to function and protect the information therein. If our customers
had the ability to consent to the transfers of the very few third-party
suppliers used, we wouldn’t be able to provide the services at its current
state.

When we do this, it is sometimes necessary to share data. Your data is shared
only when strictly necessary and according to acknowledged legally required
safeguards and good practices detailed in this Privacy Statement.

FOR SERVICE DELIVERY

We encourage all customers to enter into a DPA with us, that shall ensure both
parties having an adequate level of protection for PII during the processing
activities, and to make sure international transfers within Planview systems on
behalf of customers and under their instructions, are sufficient. The
instructions of how we may process PII, including the use of specific third
parties and transfers is stated in our DPA’s. Planview is subject to the
investigatory and enforcement powers of the Federal Trade Commission (FTC).
Planview is also required to cooperate with EU Data Protection Agencies with
regards to privacy matters of any kind.

Any transfer of PII to a third party (regardless of physical location) or
between our systems located in different countries, must first be reviewed to
ensure compliance with the requirements imposed by the privacy regulations we
are subject to. In particular, these transfers are often linked with robust
contractual agreements between the parties to ensure its lawfulness, and that
the necessary technical and organizational measures are in place to protect the
transferred information.

PII collected on Planview sites and through our services may be processed in the
US or any other country in which Planview or its subsidiaries or service
providers maintain facilities. These activities are also subjected to the
necessary measures to protect the transferred information. For detailed
information of our sub processors, location and where such processing activities
takes place, please contact Planview privacy – privacy@planview.com

FOR MARKETING AND SALES PURPOSE

In accordance with Planview’s general data transfer procedures and applicable
safeguards, we only share information in the context of marketing and sales for
business purposes, on a need-to-know basis and exclusively with:

 * Our own employees and affiliates.
 * The customer from which Planview received the information.
 * Planview agents, consultants, subcontractors, and third-party
   service-provider companies, that have agreed to take measures to safeguard
   your information.
 * Other entities authorized to have access to such information under applicable
   law or regulation.

PII collected on Planview sites and through our services may be stored and
processed in the US or any other country in which Planview or its subsidiaries
or service providers maintain facilities. These activities are also subjected to
robust contractual agreements, and the necessary technical and organizational
measures to protect the transferred information. For detailed information of our
sub processors, location and where such processing activities takes place,
please contact Planview privacy – privacy@planview.com

Learn more about the third parties who process your data

Show • Learn more about the third parties who process your data


HOW LONG WE STORE YOUR DATA

As data processors we keep customer information and PII as long as the service
agreement with the customer is valid and in force. We keep backup logs stored
for a limited time after termination for the sake of our customers convenience.

If a user of an account is deleted, all PII of the user is also deleted. Such
measure can be managed by either the user himself or the customer account
administrator. No assistance for such measures is required from the Planview
Customer Support.

As data controllers we store PII of our users for marketing purposes as well as
to keep you updated on our features and products. We also store your PII if you
have provided this to us by interacting with us through different marketing
channels. We keep our marketing records updated and correct by regular
monitoring and by executing annual controls for accuracy. You may at any time
unsubscribe from any communication from us without cost.

We work to ensure any new and/or modified systems that collect, process, or use
PII are built only after giving adequate consideration to privacy issues and
their impact, including completion of one or more data protection impact
assessment(s) (DPIA).

Data minimization, pseudonymization, and anonymization for both services and
marketing and sales operations will be used, if possible.

Learn more about operation processes we are committing to

Show • Learn more about operation processes we are committing to


YOUR PRIVACY CHOICES AND RIGHTS

A data processor must assist the data controller in fulfilling his obligations
towards a registered natural person (data subject). Since we are data processors
for our services, it is the data controller whom you shall contact if you want
to exercise your rights as a registered user.


 * WHEN USING OUR SERVICES
   
   Please note that you can adjust, add, or restrict your own personal data at
   any time.


 * FOR MARKETING AND SALES OPERATIONS
   
   Planview is a data controller. As a registered user, you may exercise your
   rights stated below directly towards us.

Access: You have the right to be informed about what PII we hold on you, where
we received it from, and for what purpose we want to use it.

Recipients: You have the right to know the recipients or categories of
recipients that we transfer your PII to.

Retention: You have the right to know the period for which your PII will be
stored.

Our legal basis for processing – the legitimate interest: You have the right to
know why we consider having a legitimate interest of processing your PII. Your
also have the right to object to this and restrict us from processing your data
further by unsubscribing to direct marketing.

Contact: If you want to exercise your rights as a registered, please contact us
at the Data Subjects Access Requests DSAR portal. For other privacy matters,
please contact our Data Privacy Officer at Planview privacy –
privacy@planview.com, or Planview Klarabergsgatan 60, 111 21 Stockholm SWEDEN.

Complain: If you want to file a complaint to the supervisory authority, you
should contact 1) the authority in your own country if you are an EU citizen, or
2) the Swedish Integritetsskyddsmyndigheten (IMY) www.imy.se if you are a non-EU
citizen. You also have the possibility, under certain conditions, to invoke
binding arbitration*.

*BINDING ARBITRATION IS A MEANS OF RESOLVING A DISPUTE THAT IS PRIVATE, LESS
FORMAL, LESS COSTLY AND LESS TIME-CONSUMING THAN TRADITIONAL LITIGATION. WE
AGREE TO SUBMIT A DISPUTE TO AN IMPARTIAL ARBITRATOR AUTHORIZED TO RESOLVE THE
CONTROVERSY BY RENDERING A FINAL AND BINDING AWARD.

Learn more about your rights as a registered data subject

Show • Learn more about your rights as a registered data subject


HOW YOU CAN HOLD US ACCOUNTABLE

We are dedicated to maintaining transparency and open lines of communication for
anyone with questions or concerns regarding the processing of their PII. You
have two options for reaching out to Planview with questions or concerns.


 * DATA SUBJECT ACCESS REQUEST PORTAL
   
   We use a data portal for Data Subjects Access Requests (DSAR portal) where
   you can exercise your rights as a registered.


 * DATA PROTECTION OFFICER
   
   Planview has appointed a Data Protection Officer (DPO) situated in Sweden. If
   you want to get in contact with the DPO, please send us an email to the Data
   Protection Officer at privacy@planview.com.

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word word word word word word word word word word word word word word word word
word word word word word word word word word word word word word word word word
word word word word word word word word word word word word word word word word
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